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Reviews of Grand Millennium Auckland

4.5 out of 5
Grand Millennium Auckland
71 Mayoral Drive, Auckland

Reviews

8.6

Excellent

Rating 10 - Excellent. 562 out of 1007 reviews" "
Rating 8 - Good. 271 out of 1007 reviews" "
Rating 6 - Okay. 90 out of 1007 reviews" "
Rating 4 - Poor. 49 out of 1007 reviews" "
Rating 2 - Terrible. 35 out of 1007 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Nick

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facilities and super convenient location in town.
Stayed 1 night in May 2024
Response from James on 17 May 2024
Thank you Nick for the top marks we hope to see you again soon.

10/10 Excellent

zane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Just a lovely Hotel and service was amazing.
Stayed 1 night in May 2024
Response from James on 17 May 2024
Thank you Patrick for the kind comments and top marks we hope to see you again soon.

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here before. Still upholds its cleanliness, comfy bed, tasty food and friendly staff.
Stayed 1 night in May 2024
Response from James on 15 May 2024
Thank you Ken for the kind feedback we hope to see you again soon.

4/10 Poor

Micheal

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Good restaurants but the Embers sharing menu does not include clean plates between courses so flavours confused and no serving utensils provided. Room service very limited after 10.30pm. Check-In/Check-Out is confusing and dep etc not explained at Check-In or anything I could find. No room compendium to explain hotel services. Good parking. Room not as clean as first impression. Dirt (maybe excrement)on ceiling (can supply photo) Bar staff were friendly and helpful. Good location.
Stayed 2 nights in May 2024
Response from James on 12 May 2024
Thank you Micheal for the feedback I am sorry for the issues you experienced. I have asked the team to get in touch to get more details so we can ensure we resolve the issues.

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was lovely, property was excellent, close to everything and tours all do pick ups from there
Stayed 5 nights in May 2024
Response from James on 11 May 2024
Thank you Laura for the top marks and kind comments the team and I look forward to welcoming you back to the hotel in the near future.

10/10 Excellent

Ginny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service from reception, barista and cleaners, Would have been good to have a partial room clean as in leave the towels but replenish tea and make bed
Stayed 2 nights in May 2024
Response from James on 7 May 2024
Thank you Ginny for your kind comments and I will follow up on your suggestion.

8/10 Good

Laura

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Good indoor pool
Stayed 1 night in May 2024
Response from James on 7 May 2024
Thank Laura for the kind comments we hope to welcome you back to the hotel in the near future.

10/10 Excellent

melanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the breakfast was fantastic and the property offered everything that we needed. Awesome parking
Stayed 1 night in Apr 2024
Response from James on 7 May 2024
Thank you Melanie for the top marks and kind comments we hope to see you again soon.

10/10 Excellent

Restituta Valentina

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very big room, the hotel it’s very close to the sky tower and casino
Stayed 2 nights in May 2024
Response from James on 7 May 2024
Thank you Restituta for the kind comments and feedback we look forward to welcoming you back to the hotel in the near future.

10/10 Excellent

Nick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in May 2024
Response from James on 7 May 2024
Thank you Nick for the top marks we hope to welcome you back to the hotel in the near future.

8/10 Good

Ronnie

Liked: Cleanliness, property conditions & facilities
Good location and clean
Stayed 1 night in Apr 2024
Response from James on 7 May 2024
Thank you Ronnie for the kind feedback we hope to see you again soon.

10/10 Excellent

Baljinder Kaur, Mickleham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have booked Club Room for 6days. It was a pleasure to have all the amenities available in Grand Millennium Hotel that made our trip so enjoyable and Memorable. I Strongly recommend this place to anyone who wants to enjoy their trip. Car parking was so handy and full breakfast was a good and healthy choice for us to make our day better. Staff is very helpful and friendly to everyone. We have loved this place. We will go back.
Stayed 6 nights in Apr 2024
Response from James on 7 May 2024
Thank you Baljinder for your kind comments we look forward to welcoming you back to the hotel in the near future.

8/10 Good

Warren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and value are great. Facilities are well maintained. Staff is friendly and polite.
Stayed 2 nights in Apr 2024
Response from James on 7 May 2024
Thank you Warren for the feedback we hope to welcome you back soon.

4/10 Poor

Jessica

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The bed was comfy
Stayed 1 night in Apr 2024
Response from James on 7 May 2024
Thank you Jessica for the review I am sorry it seems so poor, we will follow up accordingly.

10/10 Excellent

Aaron

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about the Grand Millennium. When we arrived, there were concierge staff right there to collect our bags from the car. By the time we checked in, our bags were already delivered to our rooms. Staff service was great. Drinks at the bar was convenient and the cocktails were delicious. Also tried their goats cheese pizza - amazing. The warm indoor pool, gym and sauna were a bonus. The room was great with lots of space and conveniences again. Had a great stay.
Stayed 1 night in Apr 2024
Response from James on 7 May 2024
Thank you Aaron for the top marks and feedback we look forward to welcoming you back to the hotel in the near future.

10/10 Excellent

Eric

Travelled with partner
Liked: Amenities
Quiet part of cbd.
Stayed 3 nights in Apr 2024
Response from James on 7 May 2024
Thank you Eric for the feedback we hope to see you again soon.

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Club status
Stayed 2 nights in Apr 2024
Response from James on 7 May 2024
Thank you Kerry for the top marks we hope to see you again soon.

10/10 Excellent

Soo Ho, yongin kiheungku

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
quite and Conviniance!!
Stayed 2 nights in Apr 2024
Response from James on 7 May 2024
Thank you Soo Ho for the top marks we hope to see you again soon.

10/10 Excellent

Hilton

The staff was amazing and gave me great recommendations of where to go for ANZAC holiday. Also took great care of me at dinner and got some great pictures.
Stayed 5 nights in Apr 2024
Response from James on 27 Apr 2024
Thank you Hilton for the top marks and kind comments. We look forward to welcoming you back to the hotel in the near future.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
The
Stayed 1 night in Apr 2024
Response from James on 27 Apr 2024
Thank you Thomas for the top marks.

10/10 Excellent

mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from James on 17 May 2024
Thank you Mark for the feedback we look forward to seeing you soon.

10/10 Excellent

Judi Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice…clean accommodation and friendly staff
Stayed 2 nights in Apr 2024
Response from James on 27 Apr 2024
Thank you Judi Ann for the top marks we look forward to welcoming you back to the hotel in the near future.

10/10 Excellent

Hanna

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing place
Stayed 1 night in Apr 2024
Response from James on 27 Apr 2024
Thank you Hanna for the top marks we look forward to welcoming you back to the hotel in the near future.

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean place
Stayed 3 nights in Apr 2024
Response from James on 27 Apr 2024
Thank you Carlos we hope to see you again soon.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. Family friendly
Stayed 1 night in Apr 2024
Response from James on 27 Apr 2024
Thank you James for the kind the feedback we hope to see you again soon.

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
one night on arrival from UK. Great location to walk into the city. Decor dated but loved it for its ambience- felt like had gone back in time
Stayed 1 night in Mar 2024
Response from James on 27 Apr 2024
Thank you Sarah for the kind comments and top marks we look forward to you again soon.

8/10 Good

Lorena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from James on 10 May 2024
Thank you Lorena for the feedback we look forward to welcoming you back to the hotel in the near future.

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and staff
Stayed 1 night in Mar 2024
Response from James on 17 Apr 2024
Thank you Suzanne for the review we look forward to welcoming you back to the hotel in the near future.

10/10 Excellent

Tee

Stayed 1 night in Apr 2024
Response from James on 7 May 2024
Thank you Tee for the top marks we hope to welcome you back to the hotel in the near future.

8/10 Good

Zarina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a well kept Hotel with friendly staff. The restaurant we ate at Ember was ok , felt limited options and still can’t get my head over the prawn dish entree which was $30 and had only Two prawns - felt that was excessive for the amount given.
Stayed 1 night in Apr 2024
Response from James on 23 Apr 2024
Thank you Zarina for the feedback I will follow up with the team around your feedback on Ember. We look forward to welcoming you back to the hotel in the near future to showcase the improvements.

10/10 Excellent

michelle Mai

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Last minutes booked but we lucky to stayed this Hotel, The receptionist doesn’t know how to smiles to the guests but the doors bells man is wonderful to make feel feel welcomed, need to re-train the receptionist how to greeting the guests stay at that’s Hotel.
Stayed 1 night in Mar 2024
Response from James on 9 Apr 2024
Thank you Michelle for the top marks, I have followed up with the team on Reception and thanked the door man for his efforts. We look forward to welcoming you back to the hotel in the near future.

8/10 Good

Somphone

Stayed 1 night in Apr 2024
Response from James on 9 Apr 2024
Thank you Somphone for the feedback we look forward to welcoming you back to the hotel in the near future.

6/10 Okay

Rosina

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from James on 9 Apr 2024
Thank you Rosina for the feedback we hope to get a better score in your next stay with us.

8/10 Good

Kyle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in the Deluxe King- room and bathroom are decent sizes, comfortable. Not much of a view. Staff are friendly and helpful. Breakfast buffet was nice, but repetitive. Overall stay was good.
Stayed 3 nights in Mar 2024
Response from James on 9 Apr 2024
Thank you Kylie for your feedback we hope to welcome you back to the hotel in the near future.

10/10 Excellent

David W

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything
Stayed 4 nights in Mar 2024
Response from James on 9 Apr 2024
Thank you David for the top marks and kind comments we hope to see you again soon.

8/10 Good

Taz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from James on 9 Apr 2024
Thank you Taz we look forward to welcoming you back to the hotel in the near future.

10/10 Excellent

Rick

Excellent property to stay. Staff very friendly and helpful!
Stayed 2 nights in Mar 2024
Response from James on 9 Apr 2024
Thank you Rick for the top marks and kind feedback we hope to see you again soon.

8/10 Good

Cornelia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from James on 23 Apr 2024
Thank you Comelia for feedback we look forward to welcoming you back to the hotel in the near future.

10/10 Excellent

Stephane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hôtel, great location and good food. Rooms very clean and walkable downtown area!
Stayed 6 nights in Mar 2024
Response from James on 9 Apr 2024
Thank you Stephane for the kind comment and top marks the team and I look forward to welcoming you back to the hotel in the near future.

10/10 Excellent

Amanda Jane

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice large twin room & bathroom, very comfortable beds. Bathrobes hard & crusty my only dissapointment. Lovely staff. Good walk to museum & wharf. Great breakfast selection. Would stay again.
Stayed 3 nights in Mar 2024
Response from James on 9 Apr 2024
Thank you Amanda Jane for the kind feedback I appologise about the issue with the bathrobes I have followed up with the team accordingly.

10/10 Excellent

Mani

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Early check in and late check out- this was amazing for us- especially we had an afternoon flight out of Auckland.
Stayed 1 night in Mar 2024
Response from James on 9 Apr 2024
Thank you Manj for the kind comments and top feedback we look forward to welcoming you back to the hotel in the near future.

10/10 Excellent

Kourtney, Alexandria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was excellent. Very clean and spacious room. Lovely location.
Stayed 2 nights in Mar 2024
Response from James on 30 Mar 2024
Thank you Kourtney for the top marks we look forward to welcoming you back to the hotel in the near future.

8/10 Good

Christopher, London

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice decor.
Stayed 2 nights in Mar 2024
Response from James on 30 Mar 2024
Thank you Christopher for your feedback we hope to welcome you back to the hotel in the near future.

10/10 Excellent

Janine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Mar 2024
Response from James on 28 Mar 2024
Thank you Janine for the top marks and kind comment. We hope to see you again soon.

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rick at the concierge desk was extremely helpful!
Stayed 4 nights in Mar 2024
Response from James on 28 Mar 2024
Thank you Paul I have thanked Rick and we look forward to welcoming you back to the hotel in the near future.

10/10 Excellent

Ernest

Everything about this place is perfect
Stayed 1 night in Mar 2024
Response from James on 30 Mar 2024
Thank you Ernest for the great comments perfection is what we work towards everyday. We hope to see you again soon.

6/10 Okay

yougesh

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Very basic. Even the toiletries were horirble and cheap quality.
Stayed 3 nights in Mar 2024
Response from James on 28 Mar 2024
Thank you yougesh for your feedback, we are updating our toiletries at present hopefully on your next stay you can enjoy the upgrades.

10/10 Excellent

Dianne

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The views from my room 1113 were not very attractive, however everything else was great! Rick was the best ever!
Stayed 4 nights in Mar 2024
Response from James on 28 Mar 2024
Thank you Dianne I have thanked Rick for his attentive response to you, we hope to see you again soon.

8/10 Good

Dee

Stayed 1 night in Mar 2024
Response from James on 17 Apr 2024
Thank you Dee for the feedback we hope to see you again soon.