View from property

Reviews of Hotel Colón Barcelona

4 out of 5
Hotel Colón Barcelona
Avenida Catedral, 7, Barcelona

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1236 out of 1605 reviews" "
Rating 8 - Good. 265 out of 1605 reviews" "
Rating 6 - Okay. 68 out of 1605 reviews" "
Rating 4 - Poor. 18 out of 1605 reviews" "
Rating 2 - Terrible. 18 out of 1605 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Warren

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an excellent place to stay. Comfortable beds, great shower and the staff treat you so well and will do anything for you. I would highly recommend this hotel to anyone thinking about staying there.
Stayed 4 nights in May 2024
Response from The Management on 18 May 2024
Dear Mr. Warren,Thank you for this positive review of your stay.It is heartening to hear that you found the beds comfortable, and that our shower facilities met your expectations. Our team is dedicated to providing exceptional service, so your kind words acknowledging their efforts are greatly appreciated.We are also delighted that you would recommend Hotel Colón Barcelona to others; it is one of the highest compliments we can receive.We look forward to welcoming you back on future occasions. Best wishes,The Management

10/10 Excellent

Jeannine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from The Management on 18 May 2024
Dear Mrs. Jeannine,We are delighted to receive your feedback.We are thrilled to learn that you found our rooms immaculately clean and our hotel's condition to your utmost satisfaction. Our dedicated team strives to maintain the highest standards, and your recognition is a wonderful testament to their efforts.It is equally rewarding to know that you were pleased with the service provided during your stay. At Hotel Colón Barcelona, guest satisfaction is our priority, and we are glad that we met your expectations.We eagerly await the pleasure of welcoming you back in the future.Warm regards,The Management

10/10 Excellent

Armine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Magical location
Stayed 2 nights in May 2024
Response from The Management on 18 May 2024
Dear Armine,Thank you very much for this positive review.We are delighted to hear that we met your expectations. Our team members always work hard to create a memorable experience for our guests, and feedback like this inspires us to keep up the good work.Furthermore, we are happy that you found our location to be ideal for your needs.Wishing you all the best and looking forward to your next visit.Kind regards,The Management

10/10 Excellent

Carolyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my 3rd stay at Hotel Colon and it was another wonderful stay. I love the helpful staff and the great central location in Barri Gothic. We arrived early and our room was ready, which I really appreciated. Our room was located on the 3rd floor that was totally renovated one month ago. Comfortable design room with super comfy bed. Breakfast is great with lots of choices. Roof top terrace has been totally renovated as well and just reopened without the pool.
Stayed 1 night in May 2024
Response from The Management on 18 May 2024
Dear Mrs. Carolyn,Thank you for this review about your stay with us at Hotel Colón Barcelona.It is heartening to hear that our staff's dedication contributed positively to your experience. Our central location in the Barri Gothic indeed offers a unique charm and convenience that we are glad you enjoyed. We are particularly pleased that the readiness and comfort of your room met your expectations and that the newly renovated design enhanced your stay. The comfort of our beds is often highlighted by our guests, and we are delighted it added to your restful experience. Furthermore, we are proud that our breakfast selection continues to delight and that our renovated roof top terrace provided a splendid view.We look forward to seeing you again in the future. Kindest regards,The Management

10/10 Excellent

James Lee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
4 th stay. Super hotel. Staff are amazing
Stayed 8 nights in May 2024
Response from The Management on 18 May 2024
Dear Guest,we are thrilled to receive your wonderful feedback.It is heartening to know that our staff's dedication to service excellence has contributed to your remarkable experience with us once again. The Hotel Colón Barcelona team takes immense pride in maintaining our hotel's condition and cleanliness to the highest standards, ensuring that our valued guests, like yourself, enjoy a comfortable and memorable stay. Moreover, we are delighted that the amenities provided within our rooms have met your expectations and added to the overall satisfaction of your visit.We eagerly await the chance to serve you again on your next trip to Barcelona.Warm regards,The Management

10/10 Excellent

Hanin

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was fabulous and its proximity to the cathedral was a dream! Staff was friendly and went above and beyond to make us feel at home.
Stayed 1 night in May 2024
Response from The Management on 18 May 2024
Dear Mr. Hanin,Thank you for providing us with feedback about your recent experience.Our dedicated team strives to ensure the utmost comfort and satisfaction of our every guest, so it is very rewarding to read that you had a memorable experience and appreciated not only our strategic location but our high standards and the friendliness of our staff as well.We look forward to welcoming you back on future occasions. Best wishes,The Management

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities
Couldn’t ask for a better location.
Stayed 1 night in May 2024
Response from The Management on 18 May 2024
Dear guest,Thank you for your positive review, we appreciate it.We are delighted to hear that you appreciated our great location and we look forward to welcoming you back on future occasions.Best wishes,The Management

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every staff member we encountered went out of their way to make our stay even better!
Stayed 2 nights in May 2024
Response from The Management on 18 May 2024
Dear Ms Martha,Thank you for your visit.We are delighted to hear that our team members made a significant impact on your experience, ensuring that your stay was comfortable and memorable.We hope to see you again soon. Best wishes,The Management

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Hotel with excellent staff always willing to help. I would highly recommend this hotel.
Stayed 2 nights in May 2024
Response from The Management on 18 May 2024
Dear Mr. William,Thank you for providing us with feedback about your recent experience.Your commendation of our team's eagerness to assist is much appreciated, as we strive to offer personalized and caring service to each of our guests. It is heartening to know that our efforts to maintain room cleanliness and hotel conditions have not gone unnoticed.Moreover, we are thrilled that the amenities provided in your room contributed to a memorable experience. Thank you for your high recommendation, which speaks volumes to the dedication of our team here at Hotel Colón Barcelona.We look forward to welcoming you back on future occasions. Best wishes,The Management

10/10 Excellent

Michelle, Evans

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and delightful staff
Stayed 1 night in May 2024
Response from The Management on 18 May 2024
Dear Ms Michelle,Thank you to share your feedback with us.We are all thrilled that you enjoyed every aspect of your stay and that our team members added to this experience positively.We hope to see you again. Kind regards,The Management

10/10 Excellent

Amy

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Favorite hotel in Barcelona. Gorgeous location and beautifully appointed hotel. Staff is so kind and helpful. Highly recommend!
Stayed 2 nights in May 2024
Response from The Management on 18 May 2024
Dear Ms Amy,It was a pleasure to receive this great review.We are delighted to know that the exquisite location of Hotel Colón Barcelona greatly contributed to the enjoyment of your visit. It is also heartening to hear that our dedicated staff made a lasting impression with their kindness and helpfulness. Furthermore, your commendation on the hotel's condition and the cleanliness of our rooms is most appreciated; these are aspects we take great pride in.It is always gratifying to receive such positive feedback, and we are truly grateful for your high recommendation.We hope that you will visit us again in the future. Kind regards,The Management

10/10 Excellent

Dakeya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Hotel right in the middle of the city! The Staff was amazing and everything was very walkable!
Stayed 1 night in Apr 2024
Response from The Management on 15 May 2024
Dear Guest,Thank you for positively reviewing your recent visit.We are delighted to know that our staff made a positive impact on your stay and that you found the location of our hotel convenient for exploring the vibrant city of Barcelona.Once again, we thank you for choosing Hotel Colón Barcelona, and we hope to have the pleasure of welcoming you back in the near future.We look forward to welcoming you back soon. Kind regards,The Management

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 1 night in Apr 2024
Response from The Management on 7 May 2024
Dear Mr. Eric,Thank you for taking the time to share your feedback.We are delighted to hear that we met your expectations. Our team members always work hard to create a memorable experience for our guests, and feedback like this inspires us to keep up the good work.Furthermore, we are happy that you found our location to be ideal for your needs.We look forward to welcoming you back on future occasions. Best wishes,The Management

10/10 Excellent

Scott, San Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this place and would recommend to anyone wanting to experience at the central of everything. The room was very clean with excellent balcony view. Staffs were very helpful. I don’t have any negative in this hotel!
Stayed 1 night in May 2024
Response from The Management on 7 May 2024
Dear Mr. Scott,Thank you for positively reviewing your visit.It brings us immense joy to learn that the cleanliness of our rooms and the overall condition of Hotel Colón Barcelona exceeded your expectations. Your commendation regarding the helpfulness of our staff is greatly appreciated, as we strive to provide service of the highest quality. Moreover, the mention of the exceptional balcony view truly highlights one of the unique experiences our hotel offers, and we are glad it contributed positively to your stay.We take pride in our room amenities, designed to enhance the comfort and satisfaction of our valued guests like yourself. Rest assured, your positive remarks serve as an encouragement for us to continue upholding our standards.We look forward to welcoming you back on future occasions. Best wishes,The Management

4/10 Poor

Linda, Signal hill

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
The property was nice. I didn’t like that our room had a bad smell. They were also having problems with the drainage. We ask if we can be moved but they said they didn’t have rooms available. They cleaned the room but it was just in a small area in the room that smell like sweat.
Stayed 4 nights in Apr 2024
Response from The Management on 7 May 2024
Dear Ms Linda,Thank you for taking the time to leave a review.We are delighted to hear that you found our property to be pleasant.However, we are deeply sorry to hear about the issues you experienced with the room's odor and the drainage. We strive to ensure every guest has a comfortable stay, and we regret that we were unable to move you to another room due to full occupancy. Our team is continually working to address and prevent such occurrences from impacting our guests' experience.We hope to have the opportunity to welcome you back for a much-improved experience in the future. Warm regards,The Management

10/10 Excellent

Julio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful hotel in a perfect location. Room was great and we had a nice balcony onlverlooking the busy plaza. Would stay for longer. Busy rooftop bar with amazing view, so they card you(room card) every time you come in the lobby to go upstairs. Front desk was fine, but the porters were super helpful in finding a ride to the airport. Restaurants and sights near by, fantastic town!
Stayed 1 night in Apr 2024
Response from The Management on 7 May 2024
Dear Mr. Julio,Thank you for taking the time to share your comments.It fills us with joy to learn that our prime location served as a perfect base for your Barcelona adventure, and that the room and balcony exceeded your expectations, offering a charming view of the bustling plaza below.We are also thrilled to hear that our rooftop bar provided you with memorable experiences and that our porters were able to assist you with exemplary service. It is the dedication of our staff that truly brings the spirit of hospitality to life at Hotel Colón Barcelona.Furthermore, we're glad that the proximity to vibrant restaurants and iconic sights contributed to an unforgettable visit.Rest assured, we will continue to uphold our high standards and strive to deliver an even more exceptional service on your next stay.We hope to have the opportunity of welcoming you back in the future. Best regards,The Management

10/10 Excellent

Gordon

Travelled with partner
Liked: Amenities
Very clean and staff was extraordinary. The pillows could have been firmer. But did not diminish from the hotel. Great location. Would stay there again.
Stayed 1 night in Apr 2024
Response from The Management on 7 May 2024
Dear Mr. Gordon,Thank you for taking the time to share your comments.We are delighted to hear that you found our hotel to be very clean and our staff to be extraordinary. These are aspects we take great pride in and continuously strive to maintain.We regret to hear that the pillows did not meet your firmness preference. We appreciate you bringing this to our attention, as it allows us to consider possible improvements in our guest experience.It brings us joy to learn that the hotel’s location contributed positively to your stay, making it convenient for you to enjoy the beauty and attractions of Barcelona. We're glad that, overall, your experience was a great one and you would choose to stay with us again.We hope to have the opportunity of welcoming you back in the future. Best regards,The Management

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Helpful staff, nice to have doormen, great views of Mediterranean, good restaurant, fine room, fantastic location on Barcelona's cathedral square.
Stayed 2 nights in Apr 2024
Response from The Management on 29 Apr 2024
Dear Mr. Jeffrey,Thank you for positively reviewing your visit.It delights us to read that our staff made a positive impact during your stay, and the presence of our doormen added to the overall experience. We're also thrilled that the breathtaking views of the Mediterranean and the vibrant atmosphere of the cathedral square enhanced your visit.The compliments on our restaurant are greatly appreciated, and we're glad you enjoyed the room's comforts alongside the prime location that Hotel Colón Barcelona offers. Ensuring our guests' rooms are pristine is a top priority, so your remarks on room cleanliness are especially rewarding for us.Your acknowledgement of the service and room amenities is a testament to our team's commitment to providing an exceptional experience. We are overjoyed that these aspects contributed to making your time in Barcelona memorable.We look forward to welcoming you back on future occasions. Best wishes,The Management

10/10 Excellent

Janet Sue

Liked: Staff & service, property conditions & facilities
We had a group of 4 women traveling in Barcelona. We occupied 2 bedrooms. The hotel is perfect. It is located in the plaza surrounding the Barcelona Cathedral. It is beautiful with old world charm and a delightful staff to match. The rooms are clean , with beautiful linens. A full breakfast buffet is available in the morning until 11AM and it’s a perfect way to start the day. They also have a beautiful bar, with outdoor and indoor dining service. It is in the Gothic area and is a perfect location, for walking and touring. I cannot wait to go back. I fell in love with Barcelona and this hotel
Stayed 3 nights in Apr 2024
Response from The Management on 7 May 2024
Dear Ms Sue,Thank you for your visit and your review.It truly warms our hearts to know that our hotel's prime location in the plaza surrounding the Barcelona Cathedral contributed to a memorable visit. Your recognition of the hotel's old world charm is greatly appreciated, as we strive to offer a unique blend of historical elegance and modern comforts.Our staff will be thrilled to hear your kind words; they take great pride in contributing to the delightful experiences of our guests. We're also pleased that our attention to detail in room cleanliness and the quality of our linens met your expectations, providing you with a comfortable and restful stay.The full breakfast buffet is indeed a perfect start to the day, and we're glad it was to your liking. The bar, with its indoor and outdoor dining service, is one of our many amenities that we are proud of. Rest assured that your positive comments will be shared with our entire team.Thank you for choosing Hotel Colón Barcelona and for your love for our beautiful city. We are honored to have been a part of your journey and to have left such a lasting impression.We hope to have the pleasure of welcoming you again in the future.Best wishes,The Management

10/10 Excellent

Valentin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was exceptionally helpful and friendly. They assisted ( on request) with dinner recommendations, local things to do, and made sure a taxi was ready for us at 4AM because we had an early flight and did not want to waste time on flagging down a taxi. 10/10 would stay again
Stayed 1 night in Apr 2024
Response from The Management on 29 Apr 2024
Dear Mr. Valentin,Thank you for taking the time to share your feedback.We are thrilled to hear that our team's dedication to service excellence contributed to a memorable experience during your stay. It is our utmost priority to provide a welcoming and efficient atmosphere, ensuring that every detail, from dinner recommendations to early morning taxi arrangements, is handled with care.We are especially grateful for your intention to return to our hotel. It's the highest compliment when our guests choose to stay with us again, and we look forward to making your next visit just as enjoyable, if not more so.We look forward to welcoming you back on future occasions. Best wishes,The Management

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central location
Stayed 2 nights in Apr 2024
Response from The Management on 29 Apr 2024
Dear Mr. Peter,Thank you for providing us with feedback about your recent experience.It is heartening to know that our central location provided the perfect base for your Barcelona adventure.We eagerly await the pleasure of welcoming you back to Hotel Colón Barcelona.Warm regards,The Management

8/10 Good

Timothy, Medford

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pictures of the room felt a little misleading(very small room) Granted, I think we got the last room available. Also, there was loud music coming from somewhere. As we stayed on the first floor I got the sense it was coming from a work area. The staff was fantastic though. Everyone very accommodating and nice!
Stayed 2 nights in Apr 2024
Response from The Management on 29 Apr 2024
Dear Mr. Timothy,Thank you for taking the time to share your comments.We are delighted to hear that you found our staff to be accommodating and nice, reflecting the high service standards we strive to maintain at Hotel Colón Barcelona.However, we regret to hear your comments regarding the room size and noise disturbances. While our rooms are designed with guest comfort in mind, we understand that perceptions of space can vary, and we are sorry that we did not meet your expectations in this regard. Concerning the noise, we aim to provide a tranquil atmosphere and apologize if this was not your experience. Please know we are always seeking ways to enhance our guests' stay.We are pleased to note your satisfaction with the cleanliness of your room and the condition of our facilities. Our team works diligently to ensure our guests enjoy a pleasant environment during their stay.We hope to have the opportunity of welcoming you back in the future. Best regards,The Management

10/10 Excellent

Allia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was beautiful and it’s in the heart of the city close to all popular locations.
Stayed 2 nights in Apr 2024
Response from The Management on 29 Apr 2024
Dear Guest,Thank you for taking the time to review your experience.It is delightful to learn that you appreciated the hotel's aesthetic and found our central location convenient for exploring the city's attractions.We eagerly await the opportunity to serve you again in the future.Warm regards,The Management

10/10 Excellent

david

Liked: Cleanliness
Great location. Nice staff. Comfortable room
Stayed 2 nights in Apr 2024
Response from The Management on 29 Apr 2024
Dear Mr. David,Thank you so much for your positive feedback following your visit.We are grateful for your kind remarks and for highlighting our location. We will be sure to let our team members know how much of an impact they made on your experience.We look forward to welcoming you back on future occasions. Best wishes,The Management

8/10 Good

Kelley

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, friendly helpful staff, nice room. Restaurant expensive for breakfast but there are lots of cafe options close by.
Stayed 1 night in Apr 2024
Response from The Management on 29 Apr 2024
Dear Ms Kelley,We really appreciate your feedback.It pleases us greatly to hear that our prime location, along with the friendliness and helpfulness of our team, contributed to a positive experience during your stay. The comfort and satisfaction of our rooms also seem to have met your expectations, which is wonderful to learn.While our restaurant strives to offer a high-quality dining experience that reflects the value, we appreciate that our guests also have access to a variety of nearby cafes and dining options to suit different preferences and budgets.We look forward to seeing you again in the future. Kindest regards,The Management

10/10 Excellent

Brandy

Stayed 2 nights in Apr 2024
Response from The Management on 15 May 2024
Dear Ms Brandy,Thank you for this kind feedback concerning your visit.We appreciate that you chose to stay with us and are glad to know your experience was memorable.We hope to see you again soon.Kind regards,The Management

10/10 Excellent

Lisa, Ontario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room right across from the breathtaking cathedral! The shower was especially great. The staff was excellent - helped us with everything we needed!
Stayed 2 nights in Apr 2024
Response from The Management on 24 Apr 2024
Dear Ms Lisa,Many thanks for this high rating.It brings us immense joy to know that your accommodation, particularly the view of the cathedral, exceeded your expectations. The positive remarks regarding the shower and the overall state of your room are truly rewarding for us to hear.Our team is heartened by your kind words about their service and assistance; our utmost priority is to ensure our guests feel well cared for throughout their stay.We are also delighted to learn that the amenities provided in your room added to the comfort of your visit. The entire staff at Hotel Colón Barcelona takes great pride in offering a memorable experience, and your feedback is a testament to our dedication.We look forward to seeing you again on your next stay.Best wishes,The Management

8/10 Good

REBECCA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The junior suite is very luxurious! However it could be more decorative and is pretty empty. Elevator is too small and too slow. Overall excellent customer service. Raquelle was very nice. The roof top can get little busy at night. So if you plan to go there it’s recommended to go on daytime. However when we went there, it was closed for maintenance. That might be unlucky on our part. Overall it is great! We’ll stay here again.
Stayed 2 nights in Apr 2024
Response from The Management on 20 Apr 2024
Dear Ms Rebecca,Thank you for sharing your feedback.We are delighted to hear that you found our junior suite to be luxurious and our customer service, notably Raquelle's assistance, to be excellent. These positive aspects are what we strive for at Hotel Colón Barcelona.However, we regret to hear about your concerns regarding the elevator's size and speed, as well as the inconvenience caused by the temporary closure of our rooftop for maintenance. Please be assured that we are continuously seeking ways to enhance all aspects of our guests' experience.We are also pleased that you were satisfied with the cleanliness, hotel condition, services, and room amenities provided during your stay. It is always encouraging to learn that our efforts to maintain high standards are recognized and appreciated by our guests.We look forward to seeing you again in the future. Kindest regards,The Management

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all we had a great stay at hotel. Only true downside (which isn’t hotels felt) is noise from street was loud, we had been traveling so we were pretty exhausted and the street noise kept us up, tell wee hours of the night. We paid for the breakfast buffet, I would return just for that it was fantastic. One waitstaff member seemed bothered over guests but every other staff member throughout the hotel was helpful and kind. Maybe she was just having an off week. Staff was very accommodating to holding our luggage before and after check out. We had a wonderful stay and hope to stay again.
Stayed 2 nights in Apr 2024
Response from The Management on 17 Apr 2024
Dear Christian,Thank you for taking the time to provide your feedback.It brings us immense pleasure to know our breakfast buffet stood out as a highlight, and that our efforts in maintaining room cleanliness and providing top-notch amenities were well received. The comfort and satisfaction of our guests are our utmost priorities here at Hotel Colón Barcelona.However, we regret to hear that the vibrancy of our city's nightlife disturbed your rest. While we've designed our rooms to minimize noise and ensure a peaceful stay, we understand that the bustling streets of Barcelona can sometimes be audible. Your feedback is invaluable, and we will continue to seek ways to ameliorate this experience for our future guests.Furthermore, we're delighted that you found our staff to be helpful and accommodating, particularly with luggage storage—it's all part of our commitment to exemplary service. Thank you once again for your kind words and constructive feedback. It is through comments like yours that we continue to enhance our guest experience.We hope to have the opportunity of welcoming you back in the future. Best regards,The Management

10/10 Excellent

Eduard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from The Management on 17 Apr 2024
Estimado Eduard,Le damos las gracias por su excelente valoración!Reciba un cordial saludo y esperamos volver a verle pronto de nuevo.Atentamente,The Management

10/10 Excellent

Susan Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Colon should be a 5 star hotel. It is so beautiful, convenient to everything and the staff is unbelievable. The breakfast is delicious with plenty of options to choose from.
Stayed 4 nights in Apr 2024
Response from The Management on 15 Apr 2024
Dear Ms Michelle,Thank you for positively reviewing your visit.We are thrilled to hear that our hotel's beauty and convenient location greatly contributed to your enjoyable stay. It's rewarding to know that our dedicated staff made a lasting impression and that our breakfast selection met your expectations.Your appreciation for the room cleanliness, overall condition of our hotel, the service provided, and the room amenities is greatly valued. We aim to create memorable experiences, and we're delighted that we succeeded during your visit.We hope that you will return on another occasion. Best wishes,The Management

6/10 Okay

Jeffrey

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Our experience at Hotel Colon was not what we were hoping for, it was very disappointing. On the plus side the Hotel was clean, with a beautifully decorated lobby, nice breakfast and dining room and great views of the Gothic Cathedral. We were in the family penthouse suite, which had an amazing terrace.It was late March and pretty cool outside, but still lovely. The room itself was much smaller than we anticipated. The closet space was completely insufficient. There were only 3 of us, but the pull out was a double so there could have been 4. There was no dresser and only night stand tables, so no drawers. The closet was completely insufficient for a family considering it was the only storage. I've had bigger closets in Paris in a double occupancy room. The pull out was another problem. It set up as pulled out all the time and could not be put back to a couch . We asked the hotel to do so and they said it could not be done without great effort, so they were not going to pull it out each day we just had to live with it in bed mode. The bathroom was also very disappointing as there was a frosted class door on the toilet and shower, but no other door. This makes no sense in a suite for families and photos online were deceptive and did not reveal this or I would not have booked it. Worst of all the staff was about 60/40 on not acting irritated by request that were standard items.
Stayed 6 nights in Mar 2024
Response from The Management on 15 Apr 2024
Dear Mr. Jeffrey,We'd like to thank you for taking the time to review your experience.We are delighted to hear that you appreciated the cleanliness of our hotel, the elegant design of our lobby, and the enjoyable dining experience. It is also heartening to know that the views from our hotel, especially the one of the Gothic Cathedral, added value to your visit.We regret to hear that the size of the family penthouse suite did not meet your expectations and that the closet space was found to be insufficient. We understand how important ample storage is, especially for families. In regards to the pull-out bed, we aim to provide a comfortable and flexible space for all our guests and we are sorry to hear that this was not achieved to your satisfaction. The design of the bathroom is intended to be modern and functional, and we apologize if it did not provide the level of privacy you expected. Please be assured that we take all feedback seriously and continuously strive to improve our accommodations. Furthermore, we are sorry to learn that you felt some members of our staff did not deliver the warm and welcoming service we are known for. We will address this internally to ensure that our service standards are consistently met.Once again, we thank you for your positive remarks regarding the aspects of Hotel Colón Barcelona that met your satisfaction. It is always encouraging to know that our efforts to provide a memorable experience are appreciated.We hope to have the opportunity of welcoming you back in the future. Best regards,The Management

10/10 Excellent

Noel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location! We had the cathedral view and it was worth it. It could get a bit noisy at night but when we closed the doors to the balcony it was quiet. The room did get warm at night so we often left the doors open, and got to hear all the fun going on down in the square. The Gothic Quarter was the best. I am so happy we chose to stay at this hotel.
Stayed 3 nights in Apr 2024
Response from The Management on 15 Apr 2024
Dear Mr. Noel,Thank you for taking the time to share your comments.We are delighted to hear that the views of the cathedral from your room added a special touch to your stay, and that our prime location in the Gothic Quarter allowed you to fully enjoy the charm and offerings of Barcelona.While we regret to hear that you experienced some noise and warmth in the room, we are pleased to know that the situation improved when the balcony doors were closed. Our hotel strives to ensure a comfortable and tranquil environment for all of our guests.Your kind words regarding the cleanliness of our rooms, the overall condition of our hotel, the level of service, and our room amenities are greatly appreciated. It is heartwarming to know that these aspects contributed positively to your satisfaction.We hope to have the opportunity of welcoming you back in the future. Best regards,The Management

6/10 Okay

Tasaddooque

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Didn't like that you have to buy coffee and water in room. Add the cost but don't ask for it. Not good at all.
Stayed 4 nights in Mar 2024
Response from The Management on 15 Apr 2024
Dear Guest,We would like to thank you for this review.We are pleased to hear that you found our hotel conditions and service satisfactory, as we strive to maintain a high standard for our guests. We regret to hear that our policy regarding the additional costs for coffee and water in the room did not meet your expectations. Our aim is to provide an exceptional experience, and we offer a complimentary selection of tea, coffee, and a bottle of water upon arrival, with additional supplies available for a fee. We appreciate your thoughts on this matter and will consider them as we review our services. We hope that the overall amenities of your room contributed positively to your stay and that you were able to enjoy the comfort and design we pride ourselves on.We hope to have the occasion to welcome you again. Kindest regards,The Management

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unique and personal attention to our needs. Attention to comfort detail. I would go there again.
Stayed 1 night in Apr 2024
Response from The Management on 15 Apr 2024
Dear Ms Andrea,Please accept our thanks for your kind review.We are thrilled to hear about the unique and personal attention you received during your stay. It is gratifying to know that our attention to comfort detail met your expectations. Your positive remarks on the room cleanliness, overall condition of our hotel, the service provided, and room amenities truly reflect the high standards we aim to uphold at Hotel Colón Barcelona. It brings us great pleasure to learn that you would consider staying with us again.Best wishes,The Management

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Excellent location and quiet! Clean.
Stayed 3 nights in Mar 2024
Response from The Management on 11 Apr 2024
Dear Ms Michelle,Thank you for your visit.We are grateful to you for mentioning the high standards that we set ourselves.While we would like to believe that we provide all the amenities necessary for a comfortable stay we have noted your feedback.We look forward to seeing you again in the future. Kindest regards,The Management

10/10 Excellent

Sonia Elena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is in the heart of the Gotic area, everything is walkable from here, there are train and bus stations that are close by if you want to go around the city. There are so many places to explore just in the Gotic area alone and it's also filled with great restaurants.
Stayed 5 nights in Mar 2024
Response from The Management on 8 Apr 2024
Dear Ms Elena,Many thanks for this high rating.We are thrilled to hear that our location in the heart of the Gothic quarter provided you with a convenient base to explore the vibrant surroundings and that our proximity to public transport was beneficial for your city excursions. It's also wonderful to know that the service, cleanliness of our establishment and the condition of our hotel met your expectations, reflecting our commitment to providing an exceptional environment for our guests.We hope that you will visit us again in the future. Kind regards,The Management

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Probably the best location in Barcelona, this is a fabulous hotel, if possible reserve a room with a view of the Cathedral, it is something special. A must is the rooftop bar for a glass of bubbles. The hotel itself was immaculate, we stayed for 3 days. The staff are very attentive and eager to help, super friendly. We couldn't recommend Hotel Colon too highly!
Stayed 3 nights in Mar 2024
Response from The Management on 8 Apr 2024
Dear Guest,Thank you for taking the time to share your delightful experience at Hotel Colón Barcelona.We are thrilled to hear that our prime location offered you the convenience and pleasure you deserved during your visit to Barcelona. The unique views of the Cathedral are indeed a highlight, and we're glad you were able to enjoy them. Our rooftop bar is also a perfect spot to enjoy a glass of bubbles while taking in the city's ambiance, and we're pleased it was a memorable part of your stay. Furthermore, our staff members are the heart of our hotel, and knowing they provided attentive and friendly service fills us with pride.We are grateful for your high recommendation and eagerly await the opportunity to welcome you back to our hotel in the future. Warm regards,The Management

10/10 Excellent

Dawn, Valrico

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and quiet and really great in location. The rooftop bar is a hidden gem with really nice city views.
Stayed 2 nights in Mar 2024
Response from The Management on 4 Apr 2024
Dear Dawn,Thank you for positively reviewing your visit.We're thrilled to hear that you found our hotel clean and quiet, and appreciated our prime location. It's also wonderful to know that the rooftop bar's city views made a positive impression on you.We hope to see you again soon.Kind regards,The Management

10/10 Excellent

Osiris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel it was very nice,clean and friendly staff
Stayed 3 nights in Mar 2024
Response from The Management on 4 Apr 2024
Dear Mr. Osiris,Thank you for taking the time to share your feedback.We are pleased that you appreciated the high standards and quality service which we strive to uphold. This kind feedback will motivate the entire team to continue pursuing excellence in all that we do.We look forward to welcoming you back on future occasions. Best wishes,The Management

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved this hotel, it was clean, great room, great location, and lovely staff. Can’t recommend highly enough!
Stayed 3 nights in Mar 2024
Response from The Management on 3 Apr 2024
Dear Ms Sarah,Many thanks for this high rating.We're thrilled to hear that our commitment to cleanliness met your expectations and that you enjoyed your room's comfort. It's delightful to know that our strategic location contributed positively to your stay. Moreover, our team is overjoyed by your kind words about their service – they truly aim to make every guest's visit memorable.We look forward to the pleasure of seeing you again in the future. Kind regards,The Management

10/10 Excellent

Valerie St

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful rooms and balcony views to the cathedral! Amazing rooftop bar and cathedral views!
Stayed 2 nights in Feb 2024
Response from The Management on 27 Mar 2024
Dear Ms Valerie,Thank you for positively reviewing your visit.We're thrilled to hear that the views from your room and our rooftop bar exceeded your expectations. It's always a pleasure to know that our guests enjoy the magnificent vista of the Cathedral, which is one of our hotel's highlights. Additionally, we're delighted that the cleanliness of our rooms, our hotel's condition, and the service provided by our team met your standards of excellence. Your appreciation for the room amenities is equally gratifying, as we strive to offer a comfortable and memorable stay.We hope to see you again soon.Kind regards,The Management

10/10 Excellent

Diana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first time visiting Barcelona. After some research, we knew we wanted to stay in the Gothic Quarter area. This hotel is located right across the courtyard from the Cathedral de Barcelona. The rooftop bar allows for picturesque views of the Cathedral and surrounding area. There was a line in front of the hotel each night of our stay for bar access, however hotel guests take presidents and are granted seats. We found several unique tapas bars along the surrounding alleys & were never disappointed with the food and wine selection. In addition, the Mercer de Santa Catarina was a 4 minute walk from the hotel. There we enjoyed a quick & satisfying breakfast and shopping for gifts & treats to bring home. All cured meats, cheeses, and preserved vegetables are available in vacuum sealed bags for travel. Along with easy locations for tapas and shopping, we were able to walk about 20 minutes to Sagrada Familia. Be sure to purchase tickets on the official website a few weeks in advance to guarantee entree. The hotel lobby is elegant, our room was clean, pushed together twin beds were still comfortable. The only suggestion I have, do not pay extra for breakfast included in your stay. If you can wait until the usual 9:00am opening hours, there are several cafes for coffee & pastries, and the market has 2 bars/cafes with coffee, cava, pastries, and various traditional breakfast dishes.
Stayed 3 nights in Mar 2024
Response from The Management on 27 Mar 2024
Dear Ms Diana,We would like to thank you for this review about your recent experience with us.We're thrilled you enjoyed the picturesque views from our rooftop bar and the priority seating offered to our hotel guests. It's wonderful to hear that the location served you well for exploring the Gothic Quarter and we appreciate your kind words about the elegance of our lobby and the cleanliness of your room.We look forward to seeing you again in the future. Kindest regards,The Management

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
Winderful
Stayed 2 nights in Mar 2024
Response from The Management on 27 Mar 2024
Dear Mr. Ron,Thank you for your positive review, we appreciate it.We are pleased that we were able to meet your expectations.We look forward to welcoming you back on future occasions. Best wishes,The Management

10/10 Excellent

Robert Raymond

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Hotel Colon on our recent first visit to Barcelona. I wouldn’t think of staying anywhere else. The central location was ideal. The staff is top notch. And—you won’t find a better breakfast !! We will certainly return!
Stayed 5 nights in Mar 2024
Response from The Management on 27 Mar 2024
Dear Mr. Raymond,We would like to thank you for this positive review.We're thrilled to hear that you found our central location to be ideal for your visit to Barcelona. It's wonderful to know that our staff made such a positive impression and that you thoroughly enjoyed our breakfast offerings. We're also delighted that the cleanliness and condition of our hotel met your expectations, along with the amenities provided in your room.We look forward to welcoming you back on future occasions. Best wishes,The Management

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from The Management on 26 Mar 2024
Estimada Sra. Karen,Muchísimas gracias por haber valorado tan positivamente a nuestro Hotel.Con gran satisfacción recibimos su inmejorable apreciación global que nos da idea de que ha disfrutado de una excelente experiencia.Esperamos poder disfrutar nuevamente de su compañía en un futuro próximo. Saludos cordiales,The Management

10/10 Excellent

Milena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, great location
Stayed 4 nights in Mar 2024
Response from The Management on 20 Mar 2024
Dear Ms Milena,It was a pleasure to receive this great review.We are delighted to hear that you enjoyed our convenient location and facilities.We look forward to welcoming you back on a future visit.Kind regards,The Management

10/10 Excellent

Katie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant location, really friendly and helpful staff
Stayed 2 nights in Mar 2024
Response from The Management on 19 Mar 2024
Dear Ms Katie,Thank you for such a positive review.We're thrilled to hear that our prime location added value to your stay and that you found our staff to be friendly and helpful, truly embodying the welcoming spirit we strive for. Your appreciation for the room's cleanliness and the overall condition of our hotel is greatly acknowledged, as we take pride in maintaining a high standard for our guests. It's also rewarding to know that the amenities provided in your room met your expectations, contributing to a comfortable and enjoyable visit.We look forward to welcoming you back for another excellent experience with us. Kind regards,The Management

6/10 Okay

Carlos Mendones

Travelled with group
Liked: Cleanliness, staff & service
There was no telephone at our room. There was hairline crack on our toilet sink.
Stayed 5 nights in Feb 2024
Response from The Management on 19 Mar 2024
Dear Carlos,Thank you for taking the time to provide your feedback.We're pleased to note that you found our service commendable and our room cleanliness satisfactory. Our team takes great pride in maintaining high standards and your acknowledgment is truly valued. However, we regret to hear about the issues you encountered with the room amenities. We also understand that the crack in the toilet sink can impact the overall experience and we will certainly look into this matter. Rest assured that we constantly strive to provide a comfortable and enjoyable stay for all our guests.We hope to have the opportunity of welcoming you back in the future. Best regards,The Management

10/10 Excellent

Beatriz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is centrally located. Staff is professional and most helpful. Cathedral across the plaza is most attractive. Excellent shops and restaurants in the beautiful area.
Stayed 1 night in Mar 2024
Response from The Management on 19 Mar 2024
Dear Ms Beatriz,Thank you for your visit.We're thrilled to hear that our central location added convenience to your stay and that our staff's professionalism and helpfulness met your expectations. The Cathedral's proximity is indeed one of our highlights, and we're glad it contributed to your positive experience. Furthermore, it's rewarding to know that the variety of shops and restaurants in our charming area enhanced your visit. We take pride in maintaining our rooms to the highest standards of cleanliness, and your appreciation of the hotel's condition, services, and amenities truly means a lot to us.We look forward to the pleasure of welcoming you back. Many thanks again,The Management