Family Hotels in Kanagawa Prefecture from NZ$78

"Nice fancy hotel, spacious and comfortable. Would like to have more hand rails for the bath tub to assist going in and out."

"Very nice hotel with great location. Very comfortable beds. "

"Since we paid for this hotel the same that we paid for a nice new hotel in Central Tokyo, I was expecting at least the basic service. The staff didn't speak any English with the exception of a lady who was called on the phone to give us basic information, but she said she was taking the day off. Thing is, she seemed to also take off the day after, and the one after as well. We had to prepare our own beds,with zero guidance on how to set up a Japanese futon. The hotel room smelled like mold, and...

"A beautiful properly. We had a room with an onsen on our deck, it was supposed to have a lakeview but trees are all grown in and blocking. This place feels remote but there is a bus stop station close and the pirate ship/ cable cars. No stores or restaurants close by but we really enjoyed the breakfast and dinner buffets."

"It had its own onsen and offred private dining. They had a buffet breakfast.. japanese and continental."

"wonderful place!!Quiet! Scenic!! The staff was kind respectful and so friendly!! Excellent food!!! I recommend this hotel if you travel to Hakone!!"

"The traditional setting is beautiful. Buffet is great with lots food options."

"The staff was very polite, friendly and helpful. They had someone that could communicate in English to help with the check in. The hotel has plenty of restaurants including a TGI Fridays for those wanting a burger and fries. The 7 Eleven downstairs had plenty to choose from in case you had a late run. The hotel was very clean and the room had a beautiful view to the city. "

"Great Staff, enjoyed breakfast"

"The property was very conveniently located in Hakone and very close to train station. The room was very large even compared to room in the US. The staff were friendly. "