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Reviews of Planet Hollywood Resort & Casino

4 out of 5
Planet Hollywood Resort & Casino
3667 Las Vegas Blvd S, Las Vegas, NV

Reviews

7.6

Good

Rating 10 - Excellent. 5944 out of 14953 reviews" "
Rating 8 - Good. 3897 out of 14953 reviews" "
Rating 6 - Okay. 2350 out of 14953 reviews" "
Rating 4 - Poor. 1537 out of 14953 reviews" "
Rating 2 - Terrible. 1225 out of 14953 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Linda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central location on the strip. Big room, good view where we were. Miracle mall or has lots of good restaurants at a variety of pricing, and fun shops.
Stayed 6 nights in May 2024

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this hotel
Stayed 3 nights in May 2024
Response from Kimberly on 17 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

tommie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Would have liked some one working there to make me are of the nice mall that was located right off the casino floor!
Stayed 3 nights in May 2024
Response from Kimberly on 17 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Dennis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here more than a dozen times and have always given good reviews of the facility. it’s just a good hotel in a very good location not great but meets our needs.
Stayed 3 nights in May 2024
Response from Christina Banks on 17 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Chad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location
Stayed 4 nights in Apr 2024
Response from Christina Banks on 17 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

Todd David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Paid for a Strip View room. Was put in a room overlooking the lower roof. The Strip could not be seen at all.
Stayed 3 nights in May 2024
Response from Ruby on 16 May 2024
Hello, I would like to thank you for taking the time to express your comments concerningyour visit. We’re sorry you are disappointed. We will work hard to fix the issues you've experienced. Please have a great day

8/10 Good

Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleaning lady only came in once in 3 nights. We were ok but fresh towels would have been nice. Drinks while gambling were hard to come by.
Stayed 3 nights in May 2024
Response from Ruby on 16 May 2024
Hello, I would like to thank you for taking the time to express your comments concerningyour visit. We’re sorry you are disappointed. We will work hard to fix the issues you've experienced. Please have a great day

10/10 Excellent

Prentis Wenson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 3 nights in May 2024
Response from Ruby on 16 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It wasn't enough signs for check-in you have to go all the way around to figure out where check-in was if you valet your car then you were good but if you didn't and you parked it and stopped working you had a long long trek and then you have to ask a lot of people where the front desk was.
Stayed 1 night in May 2024
Response from Ruby on 16 May 2024
Hello, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

10/10 Excellent

Tim

Stayed 5 nights in May 2024

2/10 Terrible

James

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

JOYCE MARGARET, Ardrossan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Kimberly on 17 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Alexandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Earlier check in
Stayed 1 night in May 2024
Response from Kimberly on 16 May 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Christina Banks on 17 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Ruby on 16 May 2024
We are happy to hear that you are enjoying your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Randy

Travelled with partner
Liked: Amenities, property conditions & facilities
Nice big balcony
Stayed 2 nights in Apr 2024
Response from Latrice on 15 May 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your recent stay. We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Helen

Liked: Cleanliness, staff & service
Nice hotel restroom needs updated they charge for everything will stay there again now that I know about fees
Stayed 3 nights in May 2024
Response from Dan on 15 May 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

brianna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time room was amazing and we were close to everything on the strip
Stayed 7 nights in May 2024
Response from Latrice on 15 May 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your recent stay. We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Dahlia Parreno

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from ALM on 16 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dining
Stayed 2 nights in Apr 2024
Response from Latrice on 15 May 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your recent stay. We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

Brian

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in May 2024
Response from ALM on 16 May 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

Derron

Liked: Property conditions & facilities
Stayed 4 nights in May 2024
Response from John on 16 May 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

6/10 Okay

Maria

Liked: Cleanliness
Stayed 3 nights in May 2024
Response from John on 16 May 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay. Not one complaint!
Stayed 3 nights in Apr 2024
Response from John on 15 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room!
Stayed 1 night in May 2024
Response from Doug on 15 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time and staff was amazing
Stayed 3 nights in May 2024
Response from John on 15 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

McKenna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location on the strip, everything was clean, had a beautiful view of the Bellagio fountains, would stay there again
Stayed 3 nights in Feb 2024
Response from Michelle on 15 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Viet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 3 nights in May 2024
Response from Michelle on 14 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Levi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and cool
Stayed 4 nights in May 2024
Response from Michelle on 14 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Yolanda, north hollywood

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy and quick check in
Stayed 2 nights in May 2024
Response from Michelle on 14 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Katherine

Loved the location of hotel! I did not like the lighting in the rooms, very dark!
Stayed 4 nights in May 2024
Response from Latrice on 14 May 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your recent stay. We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Emily

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and lots of food/shopping options!
Stayed 7 nights in May 2024
Response from Doug on 15 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

Lynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gym was really nice and taken care. The room needs a good clean wiping things down.
Stayed 1 night in May 2024
Response from Latrice on 14 May 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your recent stay.

6/10 Okay

Daniel R

Disliked: Property conditions & facilities
Very basic.
Stayed 3 nights in May 2024
Response from ALM on 14 May 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

6/10 Okay

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The fitness center was a disappointment. Like 1997 Planet fitness. The machines were refurbished at some point and they did work. But the resort fees didn’t equal the experience. Rooms were fine. Beds were not. Walking to shop was super easy. Many reasonable restaurants nearby. Check your folio before you leave. I was charged valet when I didn’t even park there. Overall, it was okay. Well situated on the strip.
Stayed 3 nights in May 2024
Response from ALM on 14 May 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

8/10 Good

Samantha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and location but would prefer better sound proofing as we were on 31st floor and could still here traffic noise and siren's
Stayed 2 nights in May 2024
Response from Doug on 14 May 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

Peter

Travelled with family
Liked: Cleanliness, staff & service
Needs updated. Charged $40 per lawn chair at the pool, total rip off. I ordered 5 drinks for my family pool side & was blown away at the $158 bill. Virgin pina cola ya was $28, add alcohol $36
Stayed 3 nights in May 2024
Response from John on 14 May 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

10/10 Excellent

Christopher

Stayed 4 nights in May 2024
Response from Doug on 15 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

2/10 Terrible

Joshua

Travelled with family, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
A sewage smell was coming from the bathroom that made us nauseous. When maintenance “fixed” the issue they simply masked the smell with freshener. The walls were super thin and every noise came through. The room was pretty dirty, sheets, floor, bathroom. Overall a pretty bad experience.
Stayed 3 nights in May 2024
Response from Doug on 14 May 2024
Hello Joshua, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

10/10 Excellent

William, Boardman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the casino and how clean it was. Enjoyed the new Glass Bar.
Stayed 5 nights in May 2024
Response from Doug on 14 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

DeAnthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything
Stayed 4 nights in May 2024
Response from Doug on 14 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

Noemi

Stayed 1 night in May 2024
Response from John on 15 May 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

8/10 Good

La'Mont Andrew, AUSTIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved and enjoyed my stay.
Stayed 4 nights in May 2024
Response from Doug on 14 May 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Felicia

Travelled with partner
Liked: Cleanliness, amenities
This is a nice property, but there are some areas that definitely needs attention, our room was nice but it had a few tragedy areas such as the wallpaper was coming up an the cabinetry had large chips of wooden pieces missing. One of the elevators had cracked mirror on lower parts…other than that the location was perfect.. They have a lot of good places to eat.. Gordon Ramsey hamburger is located in there and the Mall…Which was a plus
Stayed 4 nights in May 2024
Response from Michelle on 14 May 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Ricardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom doble sink and mirror. I don't have to fight with my wife for it..
Stayed 1 night in May 2024
Response from Michelle on 14 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

2/10 Terrible

Kevin

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
I paid for a suite at Planet hollywood and the room was awful. The couch had hair on it from whoever stayed there previously, cables hanging down from the tv, and there was only one tiny pillow for an entire couch? Zero attention to detail and you can tell that Planet Hollywood took the cheap way out on this room. Disappointing to say the least. The normal room i stayed at in the Mandalay bay felt ten times nicer.
Stayed 1 night in May 2024
Response from Latrice on 13 May 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your stay. Guest satisfaction is our number one priority. We’re sad to hear that your stay was not fantastic, and you're disappointed with your recent stay. We apologize for any inconveniences that you may have experienced during your stay. We are working had daily so that the Casino/Hotel is at its best. Make today a great one.

10/10 Excellent

robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fine
Stayed 4 nights in Apr 2024
Response from Michelle on 13 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

TAMMY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EVERYTHING WAS AMAZING. WE WERE THER FOR THE SHINIAH TWAIN CONCERT. COULD NOT HAVE BEEN BETTER. THANK YOU
Stayed 1 night in May 2024
Response from Latrice on 13 May 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your recent stay. We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice rooms. Affordable and had a great view. Will stay again.
Stayed 2 nights in May 2024
Response from Latrice on 13 May 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your recent stay. We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Goowon

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy access and reasonable price.
Stayed 1 night in Jan 2024
Response from Doug on 13 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!