Dear Craig,Thank you for allowing us to host you during your recent visit. We regret that your visit did not meet your expectations, and we are disappointed to learn of your unpleasant experiences. Please know it is never our intention to inconvenience our guests and we take extreme pride in the service we offer. We are grateful to have received such insightful feedback as it allows us an opportunity to address the areas where we may need to improve. Please be assured that our management teams do review and reactively address concerns shared by our guests, and we appreciate you for sharing your feedback. Your continued business is very important to us, and we hope you will give us the opportunity to restore your confidence.Kind regards, JordynGuest Relations

Dear Christian, Thank you for sharing your feedback. We are disheartened to learn of your unpleasant experience during your stay. Please know it is never our intention to inconvenience our guests and we take extreme pride in the service we offer. We strive to create a warm, personalized environment for all guests, and I am sorry that we did not meet your expectations. Your continued patronage is very important to us, and we hope you will give us the opportunity to restore your confidence very soon. Best,Javier Guest Relations