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Reviews of Park Plaza Westminster Bridge London

4 out of 5
Park Plaza Westminster Bridge London
200 Westminster Bridge Road, London, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 1622 out of 2765 reviews" "
Rating 8 - Good. 617 out of 2765 reviews" "
Rating 6 - Okay. 258 out of 2765 reviews" "
Rating 4 - Poor. 142 out of 2765 reviews" "
Rating 2 - Terrible. 126 out of 2765 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jeanette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great. The rooms are really functional and well designed. Very comfortable bed, quiet rooms, and blackout curtains made for a great sleep.
Stayed 2 nights in May 2024

10/10 Excellent

Angelo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
She loved it
Stayed 2 nights in Feb 2024
Response from Marylin on 17 May 2024
Dear Angelo, thank you for your feedback. I am glad to read that you loved and enjoyed your stay with us. WE look forward to welcome you. Best regards, Marylin

8/10 Good

Shandeur Ann Marie

Liked: Cleanliness, amenities, property conditions & facilities
Very centrally located. Walkable to almost everywhere
Stayed 1 night in May 2024
Response from Marylin on 17 May 2024
Dear Shandeur, thank you for your feedback. We truly appreciate your nice comments about our location. We look forward to welcoming you back. Kind regards, Marylin

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Charles

Travelled with partner
Liked: Staff & service, property conditions & facilities
View of Big Ben outside our window.
Stayed 1 night in May 2024

10/10 Excellent

Humberto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a gem, it's so close to everything you need to see in London. My stay was phenomenal!
Stayed 3 nights in May 2024
Response from Santa on 17 May 2024
Dear guest, thank you for sharing your review. We are so glad to hear you liked our hotel and it's excellent location. We look forward to welcome you back soon! Best wishes,

10/10 Excellent

Mickerlande

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very convenient for sightseeing. The staff is friendly and hotel is cleaned.
Stayed 7 nights in Mar 2024
Response from Marylin on 16 May 2024
Dear Mickerlande, thank you for your feedback. It is great to hear that you loved the location and the service our staff delivered. We look forward to welcoming you back. Best regards, Marylin

10/10 Excellent

Jennifer Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing property with a quick walk to big Ben and all of the other attractions.
Stayed 3 nights in Jan 2024

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to many attractions.
Stayed 2 nights in May 2024

10/10 Excellent

Vladyslav, Toronto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location. Walking distance to everything. Staff is very friendly. Overall place is very quiet and clean
Stayed 4 nights in May 2024

10/10 Excellent

gavin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and central location
Stayed 2 nights in Mar 2024

10/10 Excellent

Oluwaseyi

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel will definitely come back when visiting London
Stayed 1 night in May 2024

8/10 Good

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near attractions
Stayed 2 nights in May 2024

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Lawrence

Travelled with family
Liked: Cleanliness, property conditions & facilities
Breakfast area was overcrowded.
Stayed 4 nights in May 2024
Response from Kristine on 13 May 2024
Thank you for taking the time to share your experience. We apologise for the inconvenience caused during your stay with us. I hope we will have the opportunity to welcome you back and exceed your expectations in the near future with a stay that is memorable for all the right reasons. Kind regards, Kristine

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice friendly and clean
Stayed 3 nights in May 2024

10/10 Excellent

Alison, Spring Grove

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were there
Stayed 3 nights in May 2024
Response from Solari on 13 May 2024
Dear Alison, thank you for taking the time to write a review. We truly appreciate your feedback. We look forward to welcoming you back. Kind regards, Solari

10/10 Excellent

Maria Elena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

8/10 Good

grace

Liked: Cleanliness, staff & service, property conditions & facilities
Convenience
Stayed 3 nights in Apr 2024

10/10 Excellent

JUAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. And best location. Near of everything
Stayed 8 nights in Apr 2024
Response from Olga on 9 May 2024
Dear Juan, thank you for taking the time to write a review. We truly appreciate your nice comments about our location. We look forward to welcoming you back. Kind regards, Olga

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around great experience.
Stayed 6 nights in Apr 2024
Response from Solari on 9 May 2024
Dear Robert, thank you for choosing our hotel and taking the time to share your positive experience. We are excited that you enjoyed your time with us. Your satisfaction is our priority. We hope to see you again soon. Kind Regards, Solari

8/10 Good

FRANKLIN

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very central, easy access to public transportation, nice lobby, beautiful rooms, great staff. I recommend it.
Stayed 2 nights in May 2024

10/10 Excellent

FRANKLIN

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
always nice place to stay, lovely lobby, cozy rooms, great staff, nice amenities, easy transportation. would recommend
Stayed 5 nights in Apr 2024

10/10 Excellent

Randi

Liked: Property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Doctor Michael Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a superb hotel in an excellect location. It can be busy and loud but well worth the stay. All staff that I encountered were helpful and seemed genuinely interested in making my stay comfortable. The bar area was very busy and loud early evening with many people opting for food as well as drink but there was little wait for food which was of good quality and reasonably priced for a location in central London. Similarly, the restaurant at breakfast was very busy but extremely well managed by staff. All in all, an excellent place to stay.
Stayed 1 night in May 2024
Response from Santa on 6 May 2024
Dear guest, thank you for sharing your review. We are so glad to hear you liked our hotel and it's excellent location and facilities. We also appreciate your nice comments towards our friendly and helpful team. Thank you for sharing your experience and we are looking forward to welcoming you back soon. Kind regards,

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My first trip to London was wonderful! We were close to everything and it was easily walkable. Checkin was easy, staff was courteous and knowledgeable, Our room was perfect.
Stayed 2 nights in Apr 2024
Response from Senami on 3 May 2024
Thank you Thomas for your feedback. We are thrilled you enjoyed your stay with us and also appreciate you pointing out the excellent service you received from the team. See you again! Kind regards, Senami

8/10 Good

Nirmal, Burnaby

Travelled with family
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Room was just ok. Wear and tear and not cleaned well. Some garbage and areas were not cleaned prior to arrival. Outlets in room kept tripping when using provided hair dryer. Eco housekeeping was not well organized. We stayed 5 days and no replacement towels or coffee/tea replenished. When we enquired they said they were going to replenish on the 4th day? Several housekeeping calls/requests went unanswered or were not replied to or recorded. Great location, lobby bar and ambiance.
Stayed 4 nights in Apr 2024
Response from Senami on 3 May 2024
Dear Nirmal, thank you for your feedback. We deeply regret that certain areas fell short of expectations. We appreciate your feedback as this helps us improve our guests' experiences and we have shared it with the management team who will review it and take appropriate action. We strive for excellence and your feedback is crucial in aiding us to enhance our guest experiences. We hope for another opportunity to serve you better. Kind regards, Senami

10/10 Excellent

NOELVIS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 4 nights in Mar 2023
Response from Senami on 3 May 2024
Thank you Noelvis for your feedback. See you again soon! Kind regards, Senami

4/10 Poor

Othman

Travelled with family
Liked: Cleanliness
Room was dark and need light switched on to see Around the room Totally dark
Stayed 3 nights in Apr 2024
Response from Santa on 2 May 2024
Dear guest, thank you for sharing your review. We are sorry to learn that your stay with us did not live up to your expectations. Please rest assured we are working diligently to deliver the most excellent experiences at all times, and we are saddened to read about your experience. Thank you for your feedback on your room's lighting and rest assured it will be raised to the attention of our designated team to review and ensure we meet guests’ satisfaction. We do hope you'd consider staying with us again, so we have the opportunity to win back your trust in us. Kind Regards,

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 2 nights in Apr 2024

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This hotel was beautifully located right before the Westminster Bridge with stunning views of Big Ben and the London Eye. We were also only a few minutes walk to Waterloo station. Very convenient location. Would stay here again.
Stayed 3 nights in Apr 2024
Response from Solari on 2 May 2024
Dear Nicole, thank you for taking the time to write a review. We truly appreciate your nice comments about our hotel location and the helpful staff. We look forward to welcoming you back. Kind regards, Solari

10/10 Excellent

Ashley Renee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was perfect! Right off River Thames, next to Big Ben, The London Eye, Westminister Bridge. The hotels bar/lounge, Primo Bar had excellent service, great tasting & very well made drinks. Hotel staff were friendly & quick with requests. The concierge was super helpful. Room service was tasty & delivered very timely. Would stay here again & recommend.
Stayed 4 nights in Apr 2024
Response from Santa on 1 May 2024
Dear Ashley, thank you for sharing your review. We are so glad to hear you liked our hotel's excellent location and service in particular. We aim to offer the best service possible to our guests, and we are pleased that we exceeded your expectations. We look forward to your next stay. Kind Regards,

8/10 Good

Marc

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located. Close to the location and areas I had planned for the trip to London
Stayed 6 nights in Apr 2024
Response from Kristine on 1 May 2024
Dear Marc,Thank you for taking a moment to share your experience. We are so pleased to hear you enjoyed the location of the hotel. We look forward to welcoming you back again soon.Kind Regards,Kristine

10/10 Excellent

Darius

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Apr 2024

8/10 Good

Daniela

Liked: Cleanliness, staff & service, property conditions & facilities
Good, would recommend
Stayed 1 night in Apr 2024

10/10 Excellent

Franklin

Stayed 1 night in Apr 2024

10/10 Excellent

Gail

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient area, clean, great staff, very helpful.
Stayed 1 night in Apr 2024
Response from Irene on 1 May 2024
Dear Gail, thank you for your review. We are glad to learn that you loved your stay with us, and hope to welcome you back soon for another pleasant experience. Kind Regards, Irene

8/10 Good

Roman

Stayed 5 nights in Apr 2024

10/10 Excellent

zahra

Liked: Cleanliness, staff & service, property conditions & facilities
it was great hotel , nice and polite staff😊
Stayed 4 nights in Apr 2024

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in and out was smooth and easy. Staff from check-in, to the spa, to the bar, and to housekeeping in the halls were all friendly and smiled. The property itself was beautiful and conveniently located. I was extremely disappointed with the bell hops located outside upon leaving though. I was asked to wait in the lobby and would be called when a taxi was ready for me.. on my ride to Heathrow I mentioned the wait to the driver and he informed me that there are some bell hops that have favorite taxi drivers that give them tips (he was sure to inform me he wasn't one). Before checking out, I went downstairs for breakfast and a walk.. upon return I deliberately asked one of the doormen if there are always taxis coming through and was informed there is usually one so would be no waiting. Keeping this mind I did not rush.. and regretted it. The taxi driver took a longer route then I planned and was very aggressive, obviously annoyed I was curious and questioned the wait.. not at all comforting for a single woman to be at the mercy of. Needless to say, I'll be reserving a car next time.
Stayed 1 night in Apr 2024

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Fancy and nice atmosphere
Stayed 4 nights in Apr 2024

10/10 Excellent

KENNETH

Stayed 1 night in Mar 2024

6/10 Okay

Ingrid

Disliked: Staff & service
Stayed 2 nights in Apr 2024

10/10 Excellent

David Calhoun

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
So close to all the sights we wanted to see, and the help at the consierge desk was terrific. The breakfast was terrible and very expensive
Stayed 3 nights in Apr 2024

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Tiv

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really excellent staff and facilities
Stayed 1 night in Apr 2024
Response from Solari on 24 Apr 2024
Dear Tiv, thank you for choosing our hotel and taking the time to share your positive experience. We are excited that you enjoyed your time with us. Your satisfaction is our priority. We hope to see you again soon. Kind Regards, Solari

10/10 Excellent

Kevin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay. No Issues
Stayed 1 night in Apr 2024

10/10 Excellent

Charlotte

Stayed 1 night in Apr 2024

10/10 Excellent

Jacki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for a family vacation. Close to the Thames, London Eye and Westminster. Easily walkable to 2 Tube stations. Hotel room was updated, spacious and clean. Would definitely stay again.
Stayed 4 nights in Apr 2024
Response from Mimi on 23 Apr 2024
Thank you for your feedback, Jacki. We are happy to hear that you loved the location and was pleased with your hotel room. We look forward to seeing you again. Best wishes

10/10 Excellent

Henry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very clean and have nice friendly staff. Very convenient to a lot of things like restaurant, shopping, tourist spots.
Stayed 7 nights in Apr 2024