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Reviews of Hyatt Place LAX/Century Blvd

3.5 out of 5
Hyatt Place LAX/Century Blvd
5959 W. CENTURY BLVD, BUILDING TWO, Los Angeles, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 2247 out of 3634 reviews" "
Rating 8 - Good. 772 out of 3634 reviews" "
Rating 6 - Okay. 268 out of 3634 reviews" "
Rating 4 - Poor. 163 out of 3634 reviews" "
Rating 2 - Terrible. 184 out of 3634 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Prachi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Yahya

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 2 nights in May 2024
Response from Customer Service on 18 May 2024
Yahya, thank you for your kind words about Hyatt Place LAX/Century Blvd. We're delighted you enjoyed your stay and hope to welcome you back soon!

10/10 Excellent

SAMUEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ive stayed here twice and its an amazing property
Stayed 2 nights in May 2024
Response from Customer Service on 18 May 2024
Samuel, thank you for your wonderful feedback! The Hyatt Place LAX/Century Blvd team is thrilled to hear you've enjoyed your stays with us. We're looking forward to welcoming you back again soon!

10/10 Excellent

nelson borja

Liked: Cleanliness, staff & service, property conditions & facilities
Top
Stayed 1 night in May 2024
Response from Customer Service on 18 May 2024
Nelson, thank you for your fantastic review! The team at Hyatt Place LAX/Century Blvd is thrilled that you had an excellent experience. We're looking forward to welcoming you back!

10/10 Excellent

Nora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay. Clean, quiet and close to airport.
Stayed 2 nights in May 2024
Response from Customer Service on 18 May 2024
Nora, thank you for the kind words! The team at Hyatt Place LAX/Century Blvd is thrilled you enjoyed the clean and quiet environment, along with the convenient airport proximity. We look forward to welcoming you back soon!

10/10 Excellent

Dawn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location close to airport and easy access to surrounding areas by Lyft.
Stayed 1 night in May 2024
Response from Customer Service on 18 May 2024
Dawn, the team at Hyatt Place LAX/Century Blvd is thrilled to know you found the location convenient and appreciated the ease of access to surrounding areas. We're looking forward to welcoming you back soon!

10/10 Excellent

Reyna

Liked: Cleanliness, staff & service, property conditions & facilities
It was great was a great stay and breakfast in the morning was great. They kept filling up the kitchen will definitely be booking there again thank you
Stayed 1 night in May 2024
Response from Customer Service on 17 May 2024
Reyna, thank you for sharing your experience at Hyatt Place LAX/Century Blvd. We're thrilled to read you enjoyed your stay and the breakfast offerings. Our team members are dedicated to ensuring everything is replenished for our guests. We're delighted to know you'll be booking with us again. Thank you!

10/10 Excellent

Karina

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recommend a very good hotel
Stayed 1 night in May 2024
Response from Customer Service on 17 May 2024
Karina, thank you for your recommendation! The team at Hyatt Place LAX/Century Blvd is thrilled you enjoyed your stay. We're looking forward to welcoming you back soon!

8/10 Good

Rakesh

Travelled with family and small children
Liked: Staff & service, amenities
Very nice and pleasant stay. Just need to improve the bathing shower faucets in the washrooms.
Stayed 3 nights in May 2024
Response from Customer Service on 17 May 2024
Rakesh, thank you for your kind words about your stay at Hyatt Place LAX/Century Blvd. We're glad you had a pleasant experience. Your feedback regarding the shower faucets has been noted. We look forward to welcoming you back soon.

10/10 Excellent

Moerava

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel near the airport
Stayed 2 nights in May 2024
Response from Customer Service on 15 May 2024
Moerava, thank you for your lovely review of Hyatt Place LAX/Century Blvd. The team is pleased to hear you enjoyed the convenient location. We hope to welcome you back soon!

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location if you need an overnight stay prior a flight. Check in/out is super easy. Super friendly staff. Breakfast buffet is good. My only complain would be that you can hear everything from room next door
Stayed 1 night in May 2024
Response from Customer Service on 15 May 2024
Ana, thank you for choosing Hyatt Place LAX/Century Blvd. It's wonderful to hear that our convenient location, smooth check-in and check-out process, and our team's friendliness made your stay enjoyable. We're glad you liked the breakfast buffet too. Your feedback about the noise will be shared with our team to enhance future stays. We're looking forward to welcoming you back!

8/10 Good

RICHARD

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This place was good but the Hyatt shuttle picked us up at LAX and dropped us at Hyatt Regency. The desk there said the driver had taken us to the wrong hotel and sent us on a twenty minute walk through LA with our luggage to the right hotel. Not cool.
Stayed 1 night in May 2024
Response from Customer Service on 15 May 2024
Richard, thank you for sharing your feedback with us. At Hyatt Place LAX/Century Blvd, we strive to ensure every aspect of your stay is satisfactory. We acknowledge that there was a mix-up with the shuttle service and, while we understand the inconvenience it caused, it's a valuable opportunity to improve. We will look into this issue to avoid any such confusion in the future. We hope to host you again, providing an outstanding experience from start to finish.

8/10 Good

EUN AH, Henderson

Stayed 1 night in May 2024

8/10 Good

Youngkwan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
No window of the room with surprise
Stayed 1 night in May 2024
Response from Customer Service on 15 May 2024
Youngkwan, thank you for taking the time to share your feedback. We understand your astonishment regarding the design of the room. The concept emphasizes a unique approach, focusing more on tranquility and peace. At Hyatt Place LAX/Century Blvd, we continuously strive to improve and meet the expectations of our guests better. Your feedback is greatly appreciated and will guide us in our endeavours. We look forward to welcoming you back in the future.

4/10 Poor

SAEED

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Was noisy, the rooms were ready but they waited for 3 pm to let the people to get the room , there were elderly people and family with young kids who were sitting in lobby.
Stayed 2 nights in May 2024
Response from Customer Service on 15 May 2024
SAEED, it's unfortunate to learn that there were issues with the timing of room availability which inconvenienced some visitors at the property. Please be assured this feedback has been noted and arrangements are underway to optimize check-in times. On the issue of noise, we recommend guests to request rooms in quieter areas of the hotel so we can aim to provide a serene environment for all our visitors. We hope you'll give us another chance to provide an improved experience for you.

10/10 Excellent

Michelle, denver

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close and convenient to airport
Stayed 1 night in May 2024
Response from Customer Service on 15 May 2024
Michelle, thank you for taking time to share your feedback. It's fantastic to hear that the proximity of Hyatt Place LAX/Century Blvd to the airport added to the convenience of your stay. We strive to offer convenience with our strategic location. We hope to welcome you back in the future!

2/10 Terrible

Paloma

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on 15 May 2024
Paloma, thank you for taking the time to rate your experience. It is concerning to see that you did not have a pleasant stay. Our team is committed to ensuring a positive experience for all our guests. Your feedback will be reviewed to improve future stays. If you would like to provide more details about your visit, we would be happy to listen.

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Some noise from the airport
Stayed 1 night in May 2024
Response from Customer Service on 15 May 2024
Steven, thank you for sharing your experience at Hyatt Place LAX/Century Blvd. It's great to hear you had a good stay overall. We recognize that the proximity to the airport can sometimes lead to increased noise levels. Your feedback is valuable to us, and we hope to welcome you back soon.

10/10 Excellent

Ibrahim

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that location because it is the same distance to Irvine/Malibu/Beverly hills. The hotel is next to the airport and car rentals so that convenient after arrival to check in right away. The hotel was clean and the breakfast was good.
Stayed 4 nights in Apr 2024
Response from Customer Service on 14 May 2024
Ibrahim, it's delightful to hear that the strategic location of Hyatt Place LAX/Century Blvd met your travel necessities. We're thrilled you appreciated the cleanliness of our premises, and it's excellent to know that our breakfast offerings resonated with you. We look forward to serving you again in the future.

8/10 Good

LAURA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on 15 May 2024
Laura, thank you for rating Hyatt Place LAX/Century Blvd. We're delighted to hear your experience was positive and look forward to welcoming you back on future visits.

10/10 Excellent

Benjamin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel @ LAX
Stayed 1 night in May 2024
Response from Customer Service on 14 May 2024
Benjamin, we're thrilled that you consider Hyatt Place LAX/Century Blvd as the best hotel at LAX. Your positive feedback is greatly appreciated. Please come back to visit us again on your next trip!

6/10 Okay

Shangri-la

Travelled with family
Disliked: Property conditions & facilities
Not as nice as other Hyatt locations.
Stayed 1 night in May 2024
Response from Customer Service on 16 May 2024
Shangri-la, thank you for your feedback. The experience at different locations can vary, and we hope that future visits will better meet your expectations. Your input is valuable and will be shared with our team.

10/10 Excellent

Jeamel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Customer Service on 15 May 2024
Jeamel, it's splendid to read your five-star rating for Hyatt Place LAX/Century Blvd! We're absolutely thrilled you had a fantastic experience. Do come visit us again soon. Your satisfaction is the best motivator for us to strive for excellence.

6/10 Okay

Denisse

The rooms aren’t very soundproof and you get charged for EVERYTHING! Besides that, a good place to stay
Stayed 1 night in May 2024
Response from Customer Service on 13 May 2024
Denisse, your feedback on your recent stay is much appreciated. It's regrettable that you noticed an issue with room soundproofing, we're working to improve this for a more relaxing environment. Also, our intent is to provide a transparent understanding of the charges in order to avoid any surprises. But, we're glad you felt the place was good overall. We hope we get a chance to provide you with a more satisfactory stay next time.

10/10 Excellent

Erendira, Reedley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on 14 May 2024
Erendira, it's wonderful to hear that your stay at the Hyatt Place LAX/Century Blvd was to your satisfaction. We take pride in delivering excellent service and we are thrilled you appreciated our efforts. We can't wait to welcome you back in the future!

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean
Stayed 1 night in May 2024
Response from Customer Service on 12 May 2024
Katherine, it's heartening to hear your commendation for the cleanliness at Hyatt Place LAX/Century Blvd. That's an integral part of our service efforts to make every guest's stay enjoyable. Your kind words are greatly appreciated and we look forward to hosting your next visit!

10/10 Excellent

Silverio

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location
Stayed 1 night in May 2024
Response from Customer Service on 11 May 2024
Silverio, we're pleased you found the Hyatt Place LAX/Century Blvd favorably situated. We appreciate your feedback and we look forward to welcoming you back for another convenient stay.

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, some minor repairs needed I.e. I had to unscrew the lightbulb to turn the light off over the bed.
Stayed 1 night in May 2024
Response from Customer Service on 12 May 2024
Joseph, it's excellent to hear you found Hyatt Place LAX/Century Blvd to be a beautiful property. Your feedback regarding necessary minor adjustments, such as the light over the bed, is vital for us to improve guest experience. We're appreciative you brought it to our notice and we assure you we're working on it. We hope to host you again soon and deliver an even better stay.

8/10 Good

Tisha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice and clean breakfast was great. Hot tub area nice quiet and clean. Overall great stay will definitely stay again next visit to LA
Stayed 2 nights in May 2024
Response from Customer Service on 11 May 2024
Tisha, it's heartening to hear that you enjoyed your stay at the Hyatt Place LAX/Century Blvd. We're delighted that the cleanliness of the room, the breakfast, and the tranquil hot tub area met your expectations. Your positive remarks are highly appreciated, and it's wonderful to know you're planning to return on your next visit to LA. We eagerly await your return!

10/10 Excellent

WENDY

Liked: Cleanliness, staff & service, property conditions & facilities
Quick and easy check in and check out. Convenient location near LAX
Stayed 1 night in May 2024
Response from Customer Service on 12 May 2024
Wendy, it warms our hearts to know that you found the check-in and check-out process at Hyatt Place LAX/Century Blvd efficient. We're delighted our proximity to LAX added to your experience. We aim to provide convenience and comfort to our guests. We're looking forward to welcoming you back on your next visit.

10/10 Excellent

Dara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was great!
Stayed 1 night in May 2024
Response from Customer Service on 11 May 2024
Dara, thank you ever so much for your feedback! We are overjoyed to note that your stay at the Hyatt Place LAX/Century Blvd met your expectations. It's the positive experiences like yours that really make our day. We eagerly look forward to welcoming you back soon. Safe travels!

10/10 Excellent

Katie

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very nice, we enjoyed our stay here. The only down side for us was the bed mattress were way to hard and the person next to us coughed all night long so definitely thin walls. Other than that staff was super helpful and nice along with the shuttle driver. I hope he didn’t get in trouble, when leaving airport a guy hit the back of the hotel shuttle was definitely the other persons fault not the driver! He was very nice and made sure we were okay. Breakfast options were also very good! I recommend unless you don’t like hard bed mattress.
Stayed 3 nights in May 2024
Response from Customer Service on 11 May 2024
Katie, thank you for sharing your upbeat remarks about Hyatt Place LAX/Century Blvd. We're thrilled to hear that you enjoyed our property and the services provided by our team members. It's wonderful that the breakfast selection made a positive impression on you. That said, we note your comments on mattress comfort and room insulation. We take all feedback into consideration as we strive to make continuous improvements. We look forward to hosting your next visit where we hope to deliver an even more comfortable experience.

10/10 Excellent

Hugo, San Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
The helpful staff
Stayed 1 night in Apr 2024
Response from Customer Service on 10 May 2024
Hugo, we're thrilled to hear that our supportive team members at Hyatt Place LAX/Century Blvd made a positive impact on your stay. We believe our colleagues are truly what sets us apart. Thank you for this recognition. We hope to see you again soon.

10/10 Excellent

Romesia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Customer Service on 11 May 2024
Romesia, it's wonderful to hear that your stay at Hyatt Place LAX/Century Boulevard was satisfactory. We strive to provide exceptional experiences for our guests, and it seems we achieved that during your visit. We sincerely appreciate your rating and look forward to welcoming you back for another outstanding stay.

6/10 Okay

Robert

Disliked: Staff & service
Stayed 1 night in May 2024
Response from Customer Service on 11 May 2024
Robert, it appears you've posted a rating without providing any written feedback. We appreciate your rating, and welcome any additional insight about your stay as it helps us identify room for improvement. Should you wish to share further details, please feel free to reach out to us. Thank you for your time.

10/10 Excellent

Marissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Apr 2024
Response from Customer Service on 10 May 2024
Marissa, it's wonderful to know that you enjoyed your stay at Hyatt Place LAX/Century Blvd. Your positive feedback encourages us to continually provide the best service to all our valued guests. We look forward to welcoming you back in the future.

8/10 Good

Adam

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed this place however the room Was extremely dark and only had a few lamps around the room
Stayed 4 nights in Apr 2024
Response from Customer Service on 10 May 2024
Adam, it's great to hear that you appreciated your stay at Hyatt Place LAX/Century Blvd. We acknowledge your feedback about the room lighting and encourage you to communicate any preferences regarding room amenities during your next stay, as our goal is to create a perfectly customized experience for every guest. Thank you for your valuable feedback and we're looking forward to welcoming you back.

8/10 Good

Joseph, Medina

Liked: Cleanliness, staff & service
Disliked: Amenities
no proper driveway for drop off and pick up - not impressed with the breakfast....
Stayed 2 nights in May 2024
Response from Customer Service on 9 May 2024
Joseph, thank you for choosing Hyatt Place LAX/Century Blvd for your recent stay. We understand your concerns regarding parking arrangements and the morning meal. We continually work on improving these aspects of our guest experience and hope you will give us another chance to impress you.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property. Hotel staff was so nice. Breakfast was good. We were in LA for our daughter’s graduation, we had family that came to visit us at the hotel. They brought beverages and we hung out in the lounge. They didn’t mind. Will definitely stay here again and recommend to family and friends to stay here as well.
Stayed 3 nights in May 2024
Response from Customer Service on 9 May 2024
Jennifer, we're thrilled to hear about your experience at Hyatt Place LAX/Century Blvd. It sounds like you enjoyed our well-maintained premises, the delightful breakfast and appreciated the courteous approach of our team members. We're pleased that your lounge experience and celebratory moments were comfortable and welcoming. Thank you for considering us again and for recommending us to your loved ones. We eagerly await your next visit.

8/10 Good

Alisha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great choice for a quick stop before more travel.
Stayed 1 night in May 2024
Response from Customer Service on 9 May 2024
Alisha, it's delightful to hear you appreciated Hyatt Place LAX/Century Blvd as a great choice for your stopover. We're pleased to cater to our guests' travel needs and ensure their stay is relaxed and comfortable. We hope to see you again soon for more of your travels.

2/10 Terrible

Milton

Disliked: Staff & service
Stayed 6 nights in Apr 2024
Response from Customer Service on 10 May 2024
We appreciate the feedback, Milton.It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.

10/10 Excellent

Laura, Imperial Beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 1 night in Apr 2024
Response from Customer Service on 9 May 2024
Laura, thank you for taking the time to review your stay! We're thrilled to know that you found the Hyatt Place LAX/Century Blvd to be up to your standards. We hope to welcome you back for another enjoyable experience.

4/10 Poor

Crisanta

Business traveller
Disliked: Cleanliness, staff & service
I was given a room that did not have any windows at all. It had fake curtains but opened to just a glass wall. For the rate that they charge, such rooms without natural light should not be allowed.
Stayed 1 night in May 2024
Response from Customer Service on 9 May 2024
Crisanta, it's concerning to hear about your experience regarding the room configuration. We strive to uphold exceptional hospitality and comfort, recognizing that natural light is indeed an important aspect for many guests. Your feedback is valued and will be instrumental in reviewing room offerings and their transparency. We hope you will consider giving us another opportunity to prove that we can cater better to your comfort and expectations in the future.

8/10 Good

Simon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We don't have much to say about it because We only stayed in 6 hours for sleep in order to catch our next flight. The service we like the most was the 24 hours shuttle service. It took us to the airport in early morning even just us, the only customer at that time.
Stayed 1 night in May 2024
Response from Customer Service on 9 May 2024
Simon, it's pleasing to hear that the Hyatt Place LAX/Century Blvd was a comfortable transit location for you, even if it was for a short duration. We're particularly glad that you benefited from our round-the-clock shuttle service. We appreciate your feedback and hope to serve you again during your future travels. Safe journey!

10/10 Excellent

Evelyn Paz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Customer Service on 9 May 2024
Evelyn Paz, thank you for this splendid rating! We are thrilled to know your experience at Hyatt Place LAX/Century Blvd was enjoyable. Our team strives to deliver an exceptional guest experience, and it's incredibly validating to know we are meeting that goal. We hope to welcome you again in the future.

8/10 Good

marlon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Customer Service on 9 May 2024
Marlon, thank you for leaving a rating after your stay at Hyatt Place LAX/Century Blvd. We're pleased to see you had an overall enjoyable experience with us. We appreciate your feedback and look forward to your next visit. Safe travels!

8/10 Good

Lynn

Liked: Cleanliness, staff & service
Convenient
Stayed 1 night in May 2024
Response from Customer Service on 9 May 2024
Lynn, we're thrilled you found our location at Hyatt Place LAX/Century Blvd to be ideal for your stay. We hope to have the pleasure of welcoming you back again soon. Safe travels!

10/10 Excellent

Isaac

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved
Stayed 2 nights in May 2024
Response from Customer Service on 8 May 2024
Isaac, we're thrilled that Hyatt Place LAX/Century Blvd left such a positive impression on you. Thank you for choosing our hotel. We look forward to welcoming you back on your next visit.

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not many of the LAX hotels had free shuttle service but this one did and it was a positive experience. Only issue was the phone number to text for the shuttle came 5 hours after we landed at the airport. Free breakfast but staff had challenges keeping the food options available. Very busy breakfast with few tables open for seating. There is little shopping, food, etc near the hotel as there are mainly other hotels in the area. Hotel store very limited on items. Went to hotel next door for items I needed. Did not rent a car so can't speak to parking, etc.
Stayed 2 nights in May 2024
Response from Customer Service on 8 May 2024
David, it's reassuring to hear you found our shuttle service convenient. We're sorry for any delay experienced with the text confirmation and the breakfast rush. While the area has limited local attractions, we strive to satisfy your needs here within our hotel and regret that you had to seek additional items elsewhere. It is our goal to better meet your expectations in the future, and we appreciate your valuable feedback.

2/10 Terrible

Blanca

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I commited a mistake in the reservation and wanted a date change. The hotel was ok with it but they asked me to contact Expedia. Expedia couldn’t connect with the hotel for 3 hours, as there was only one person in reservation and never answered the phone. I had to change hotel, and because of this hotel never answering the phone I was still charged $170! I’ve talked to Expedia about it, and nobody wants to waive this fee. I do A LOT of business w Expedia and travel constantly, this experience has made me so frustrated, that I think you lost a good client as I won’t book thru Expedia again.
Stayed 1 night in May 2024
Response from Customer Service on 8 May 2024
Dear Blanca,We are sorry to hear that your experience with the Expedia was less then desired. Online travel agencies communicate with the hotels via phone, email, and the online portal. The hotel can not cancel or waive a prepaid reservation by a third party.Thank you very much