Daily continental breakfast (AUD 15 per person)

Reviews of ibis budget Melbourne Airport

2.5 out of 5
ibis budget Melbourne Airport
Caldwell Drive, Melbourne Airport, VIC

Reviews

7.4

Good

Rating 10 - Excellent. 235 out of 1003 reviews" "
Rating 8 - Good. 387 out of 1003 reviews" "
Rating 6 - Okay. 196 out of 1003 reviews" "
Rating 4 - Poor. 118 out of 1003 reviews" "
Rating 2 - Terrible. 67 out of 1003 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

4/10 Poor

les

Travelled with partner
Disliked: Amenities, property conditions & facilities
The bathroom toilet and shower was similar to an aircraft toilet but no sink. We had no face cloths or hand towels. The traffic noise was high. Compared to other Ibis about the same price, the others hand much bigger bathroom/toilets and bigger rooms.
Stayed 1 night in May 2024

8/10 Good

Anatol, Aldinga Beach

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and close to the airport
Stayed 1 night in May 2024

4/10 Poor

Melanie

Far too expensive if you rate it on facilities. The location is what you pay for. Next time I would stay a little further out from the airport. It was also quite noisy from traffic.
Stayed 1 night in May 2024
Response from ibis Budget Melbourne Airport Team on 7 May 2024
Dear Melanie,Thank you for taking the time to share your review.We are delighted to hear that our proximity to the airport was convenient for your travels. We regret to hear that the noise from traffic did not contribute to a restful experience and understand that the value for the price did not meet your expectations. While our facilities are designed with simplicity in mind, we strive to provide a comfortable and efficient stay for travelers seeking proximity to the airport. Our team is committed to offering friendly service and ensuring cleanliness throughout our property. We take pride in these aspects and will continue to focus on delivering a budget-friendly experience without compromising on these core standards.We hope to be able to welcome you back for an improved stay.Kind regards,ibis Budget Melbourne Airport Team

10/10 Excellent

REDDY

Liked: Cleanliness, staff & service
The front desk staff was very helpful. However, there is no lift in the property and if you are travelling with large bags then forget it. There should be a cage available to store big luggage on the ground level.
Stayed 1 night in Apr 2024
Response from ibis Budget Melbourne Airport Team on 4 May 2024
Dear Guest, Thank you for reviewing your recent experience.Your kind words regarding our front desk staff have been received with much appreciation. It's delightful to know their assistance made a positive impact on your experience.We regret to hear that the absence of a lift posed an inconvenience, and understand how challenging it can be when travelling with heavy luggage. While our structure currently only allows stair access, we hope our ground level luggage storage may offer some relief. Please rest assured, we are constantly seeking ways to enhance our guest's comfort.It is gratifying to learn that you found the room cleanliness to your satisfaction. Our housekeeping team takes great pride in maintaining a high standard. We are, however, saddened to hear that the hotel's condition did not meet your expectations. We are a budget hotel focused on providing essential comforts at a convenient location near the airport, and we continually strive to upkeep our facilities to ensure guest satisfaction.Thank you for highlighting our service; it is our highest mission to provide a welcoming and helpful environment for all our guests. We are also pleased that you were satisfied with the amenities provided in your room.We hope to welcome you back. All the best.ibis Budget Melbourne Airport Team

10/10 Excellent

Rick

Seamless service, clean, comfortable & convenient to the airport.
Stayed 1 night in Apr 2024
Response from ibis Budget Melbourne Airport Team on 4 May 2024
Dear Rick,Thank you for such a great review.It's wonderful to know that our dedicated team's efforts to provide seamless service have been recognized. Your acknowledgment of the cleanliness and comfort we strive to provide is greatly appreciated. Moreover, we are glad that you found our proximity to the airport to be a convenient aspect of your stay with us at ibis budget Melbourne Airport.Thank you once again for choosing us for your travel needs.We look forward to a return visit from you in the future.Best wishes,ibis Budget Melbourne Airport Team

2/10 Terrible

jon

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
No elevator so you have to carry suitcases up stairs. Rooms are dingy and tiny and bathrooms are very awkward pod system. No window. Wont stay again. Long walk from airport
Stayed 1 night in Apr 2024
Response from ibis Budget Melbourne Airport Team on 1 May 2024
Dear Jon,Thank you for taking the time to review your stay.Our team takes great pride in providing a clean and welcoming environment, which is reflected in the positive remarks we often receive about the cleanliness of our rooms.We regret to hear that the absence of an elevator made your arrival less convenient. Our establishment, designed with simplicity in mind, is indeed without an elevator, which we understand can be challenging for guests with heavy luggage. In regards to there being no window, all rooms are equipped with an opening window in which allows guest to let fresh air from the outside in. We also acknowledge that our compact rooms and unique pod-style bathrooms are a departure from traditional hotel designs, and we are sorry that they did not meet your expectations. Additionally, we apologize for any inconvenience caused by the walk from the airport, and we appreciate that after a long journey, convenience is paramount.We are continuously exploring ways to enhance our guests' experiences within the constraints of our budget-friendly model. Rest assured, our team is dedicated to providing a high level of service to all our guests.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,ibis Budget Melbourne Airport Team

10/10 Excellent

Maree, Paralowie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to airport
Stayed 1 night in Apr 2024
Response from ibis Budget Melbourne Airport Team on 29 Apr 2024
Dear John,Thank you for taking the time to review your stay.We are genuinely disheartened to hear that aspects of your stay did not meet your expectations, particularly regarding room cleanliness and the hotel's condition. While our building carries a historical charm, we continually strive to ensure our guests' comfort within the design of the ibis budget experience.Our team is dedicated to providing efficient service and we hope that you found some solace in their efforts during your time with us.We are continually looking at ways to enhance our guest experience and your comments are invaluable in this process. Thank you once again for your review.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,ibis Budget Melbourne Airport Team

2/10 Terrible

John, Waltham Abbey

Disliked: Cleanliness, property conditions & facilities
Old in need of some maintenance and some new features
Stayed 3 nights in Apr 2024
Response from ibis Budget Melbourne Airport Team on 29 Apr 2024
Dear John,Thank you for taking the time to review your stay.We are genuinely disheartened to hear that aspects of your stay did not meet your expectations, particularly regarding room cleanliness and the hotel's condition. While our building carries a historical charm, we continually strive to ensure our guests' comfort within the design of the ibis budget experience.Our team is dedicated to providing efficient service and we hope that you found some solace in their efforts during your time with us.We are continually looking at ways to enhance our guest experience and your comments are invaluable in this process. Thank you once again for your review.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,ibis Budget Melbourne Airport Team

6/10 Okay

michelle

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from ibis Budget Melbourne Airport Team on 25 Apr 2024
Dear Michelle, We would like to thank you for this review about your recent experience in our hotel.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.We hope to welcome you back. Best wishes,ibis Budget Melbourne Airport Team

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value.
Stayed 1 night in Apr 2024
Response from ibis Budget Melbourne Airport Team on 24 Apr 2024
Dear James,Thank you for such a great review.It's really rewarding to receive your positive feedback about our team members and the effort they made to ensure that this visit was memorable.We look forward to a return visit from you in the future.Best wishes,ibis Budget Melbourne Airport Team

10/10 Excellent

Bronwen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb value. Great facility, comfortable bed and very adequate for an overnight stay.
Stayed 1 night in Apr 2024
Response from ibis Budget Melbourne Airport Team on 22 Apr 2024
Dear Bronwen,Thank you for sharing the review of your stay with us.It's wonderful to hear that you found our beds comfortable and our facilities well-suited for your overnight stay. We take great pride in maintaining high standards of cleanliness and service, so it's rewarding to know that these aspects contributed positively to your experience. Although we didn't receive any negative feedback in your review, we always strive to excel in every area. Should you have any suggestions or need assistance during future visits, our friendly staff is always on hand to ensure your stay is enjoyable.Thank you once again for choosing our conveniently located hotel for your travel needs. We're delighted that you found superb value in your stay with us.It would be our pleasure to have you return on another occasion. Very best wishes,ibis Budget Melbourne Airport Team

4/10 Poor

Zewei

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Extremely small room
Stayed 1 night in Mar 2024
Response from ibis Budget Melbourne Airport Team on 20 Apr 2024
Dear Guest,Thank you for taking the time to share your feedback.We are pleased to hear that you found our staff to be friendly and our rooms clean, as we strive to provide a welcoming environment for all our guests.We regret to hear that the condition of our hotel and the size of the room did not meet your expectations. While our building structure reflects the ibis budget style with compact efficiency, we understand that this may not be to everyone's preference. Additionally, we acknowledge that the absence of certain amenities might be an inconvenience, and we're sorry for any discomfort this caused during your stay. However, our close proximity to the airport are aspects that many of our guests appreciate.It is encouraging to see that you rated our service highly, as our team is committed to providing exceptional care to our guests.We hope we can welcome you back in the future for a better stay.Kind regards,ibis Budget Melbourne Airport Team

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, functional room with a comfortable bed and good soundproofing I’ll stay again
Stayed 1 night in Mar 2024
Response from ibis Budget Melbourne Airport Team on 10 Apr 2024
Dear Mark,Thank you very much for this kind review.We are thrilled to hear that you found our rooms to be clean and our beds comfortable, as we strive to provide a welcoming and restful experience for all our guests. Our team takes great pride in maintaining our hotel to ensure that every stay is a pleasant one, and your recognition of their efforts is truly appreciated.We have noted your feedback regarding the room amenities. While our rooms are designed to be compact and efficient, mirroring the ibis budget style, we ensure that all essential comforts are provided, including air conditioning and complimentary Wi-Fi. We regret if any aspect did not meet your expectations and we will consider your input as we continuously seek ways to enhance our guest experience.Your compliment regarding our service is a testament to the dedication of our staff. We aim to provide friendly and attentive service to all our visitors, and it is heartening to know that this has positively impacted your stay.We look forward to welcoming you again soon.Best wishes,ibis Budget Melbourne Airport Team

8/10 Good

Brett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The IBIS Budget hotel is a bare-bones property. But that's not a bad thing. It is ideally placed within easy walking distance to Melbourne Airport with clear signage all the way. I think the USD$150 might be a bit steep but after 40 hours of traveling - it didn't bother me too much. The breakfast was exactly what I needed. The best part of this property was the staff. Nice, efficient and helpful. Who could ask for more? I think the
Stayed 1 night in Apr 2024
Response from ibis Budget Melbourne Airport Team on 8 Apr 2024
Dear Brett, Thank you for this review of your recent stay.It is heartening to hear that the convenience of our location, a stone's throw away from the airport, served you well after a long journey. While we are a budget hotel and strive to offer competitive rates, we understand that perceptions of value can vary, and we regret if you felt the price was not entirely aligned with your expectations. Your commendations regarding the complimentary breakfast and our diligent staff are sincerely appreciated. We take pride in providing a clean and well-maintained environment, and it's rewarding to know that this was evident during your stay. We are always looking for ways to enhance our guests' experiences and your feedback is invaluable in this pursuit.We hope to be able to welcome you back in the future. Kindest regards,ibis Budget Melbourne Airport Team

8/10 Good

Rene, Zurich

Liked: Cleanliness, staff & service, property conditions & facilities
Good basic accommodation close to the airport. Walkable and reasonably priced.
Stayed 1 night in Mar 2024
Response from ibis Budget Melbourne Airport Team on 7 Apr 2024
Dear Rene,Thank you very much for this kind review.We are glad to hear that you appreciated our convenient location close to the airport and found our hotel to be a budget-friendly option.We look forward to welcoming you back. Best wishes,ibis Budget Melbourne Airport Team

8/10 Good

Andrea

Liked: Cleanliness, staff & service
There was no lift for the people like myself who were put on the third floor.
Stayed 1 night in Mar 2024
Response from ibis Budget Melbourne Airport Team on 1 Apr 2024
Dear Andrea,Thank you for sharing your review.We are glad you had a pleasant stay but regret you were not completely satisfied. Rest assured that we have noted your comments and will consider them carefully when planning for any future improvements.We hope to have the opportunity to welcome you back for an even better experience in the future. Kind regards,ibis Budget Melbourne Airport Team

10/10 Excellent

Gavin

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Good value for the money.
Stayed 1 night in Mar 2024
Response from ibis Budget Melbourne Airport Team on 1 Apr 2024
Dear Gavin,Thank you for taking the time to review your stay.It's really rewarding to receive your positive feedback about our team members and the effort they made to ensure that this visit was memorable.We hope to welcome you back soon.Best wishes,ibis Budget Melbourne Airport Team

6/10 Okay

Stuart

Travelled with partner
Liked: Cleanliness, staff & service
Room was small and basic, walls thin so you could hear traffic on adjacent road and people leaving for early flights. Breakfast included and was good. Well situated within easy walking distance of terminals.
Response from ibis Budget Melbourne Airport Team on 26 Mar 2024
Dear Stuart,We appreciate the time you have taken to share your feedback.We're thrilled to hear that you found our staff friendly and our hotel's cleanliness to your satisfaction. Our location's easy access to the airport is indeed one of our key conveniences, and we're glad you appreciated the included breakfast. We do acknowledge that our rooms are compact, designed for efficiency and budget-friendliness, and we regret any discomfort this may have caused you. While our walls are built to a standard that usually mitigates noise, we understand that sensitivities vary, and we provide earplugs for added comfort. Our triple-glazed windows generally ensure a peaceful stay, away from the bustle of road traffic.We hope to welcome you back.Kind regards,ibis Budget Melbourne Airport Team

8/10 Good

Kathleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can't complain about this hotel, the room was clean, had everything you needed and the bed was comforta le
Stayed 1 night in Mar 2024
Response from ibis Budget Melbourne Airport Team on 20 Mar 2024
Dear Kathleen,Thank you for sharing the review of your stay with us.We're delighted to hear that you found our rooms to be clean and well-equipped, and that the bed provided a comfortable night's sleep. Our team takes great pride in maintaining a high standard of cleanliness and comfort for all our guests. While we understand that our building's structure may present some challenges, we strive to make every stay as comfortable as possible, and are glad that this was reflected in your experience.We look forward to welcoming you back.Best wishes,ibis Budget Melbourne Airport Team

2/10 Terrible

Carmen

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This has to be the most awful place that I have stayed at. No lifts, no phone in the room, the toilet was like a toilet in the plane and you have to step up to get in the toilet. The basin to wash your hands is in the bedroom, no room service and no buffet breakfast. I could not get a refund as I would off went elsewhere. The price is way to high for this hotel.
Stayed 1 night in Mar 2024
Response from ibis Budget Melbourne Airport Team on 20 Mar 2024
Dear Carmen,Thank you for taking the time to share your feedback,We're glad to hear that you found our staff friendly and appreciated the cleanliness of our hotel. Our team takes great pride in providing a welcoming and hygienic environment for all our guests. We also note your concerns regarding the building structure and the absence of an elevator. Our hotel's design reflects the ibis budget concept, aiming to deliver convenience and value, particularly highlighting our proximity to the airport and including breakfast in the room rate. While we understand your disappointment with the room layout and lack of certain amenities, we strive to offer a competitive and transparent pricing structure, ensuring that all our guests are aware of the available facilities prior to their stay.We certainly hope that we can welcome you back again. Best regards,ibis Budget Melbourne Airport Team

8/10 Good

SARAH

Travelled with partner
Liked: Cleanliness, staff & service
Super convenient and cost effective after landing late at the airport.
Stayed 1 night in Mar 2024
Response from ibis Budget Melbourne Airport Team on 17 Mar 2024
Dear Sarah,Thank you for sharing the review of your stay with us.We're thrilled to hear you found our hotel's proximity to the airport and our pricing to be highly convenient, especially after a late flight. Our team is committed to cleanliness, and we're pleased you appreciated our efforts. We recognize our hotel's structure might feel dated to some, and while we don't have an elevator, please know we're always ready to assist guests with navigating the stairs. Our compact rooms are designed to be budget-friendly, and we're glad our amenities, including the mini refrigerator and electric kettle, contributed positively to your stay.We look forward to welcoming you back on a future occasion.Best regards,ibis Budget Melbourne Airport Team

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Very basic hotel if what your looking for is a bed for the night. Difficult to get to terminals due busy roads in the area and no direct access to terminals. You are left with quite a walk as Taxis are reluctant to give short journeys in the area.
Stayed 1 night in Mar 2024
Response from ibis Budget Melbourne Airport Team on 9 Mar 2024
Dear Stephen,Thank you for taking the time to share your review.It’s wonderful to hear that you found our staff to be friendly and our hotel to be in top condition, maintaining a high standard of cleanliness. Our team strives to provide a comfortable and welcoming atmosphere for all our guests. We are also glad that you recognized the value we offer. On the topic of accessibility, we apologize for any inconvenience you experienced in reaching the airport terminals. While we are indeed within walking distance, we understand that navigating busy roads can be challenging. For future reference, our front desk is always ready to assist with directions to ensure a smoother transit to the airport.We hope to welcome you back. Best wishes,ibis Budget Melbourne Airport Team

4/10 Poor

Paul

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
More cheap and nasty than cheap and cheerful. Needs to be better maintained. Upside is proximity to airport, but overpriced for a room with the handbasin in the actual room, a broken shower and a shower/toilet that makes cruise ship bathrooms feel big! Not 24 hour check-in.
Stayed 1 night in Mar 2024
Response from ibis Budget Melbourne Airport Team on 5 Mar 2024
We're glad to hear that you appreciated our hotel's proximity to the airport, which many guests find convenient for their travel plans. We regret to hear about your concerns regarding the shower and the size of the bathroom; while our rooms are designed in the ibis budget style with space efficiency in mind, we understand that comfort is paramount and we are always looking for ways to improve our guest experience. Please note that our staff is available to assist with any in-room issues to ensure a comfortable stay. Moreover, we would like to clarify that our front desk is staffed until 2am and while self-service check-in kiosks are currently not in use, our team is dedicated to assisting guests upon their arrival, regardless of the time.The whole team hope to have the pleasure of seeing you again.Best wishes,ibis Budget Melbourne Airport Team

8/10 Good

Simon

Stayed 1 night in Dec 2023
Response from ibis Budget Melbourne Airport Team on 26 Mar 2024
Dear Simon,Thank you for sharing this review of your time at our hotel.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to seeing you again. Best wishes,ibis Budget Melbourne Airport Team

8/10 Good

Rupinder

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from ibis Budget Melbourne Airport Team on 3 Mar 2024
Dear Rupinder,Thank you for sharing the review of your stay with us.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We all look forward to welcoming you back in the future.Kind regards,ibis Budget Melbourne Airport Team

4/10 Poor

Jack

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Budget facilities for a expensive price
Stayed 1 night in Feb 2024
Response from ibis Budget Melbourne Airport Team on 2 Mar 2024
Dear Jack,Thank you for taking the time to share your feedback.We're sorry to hear that certain aspects of your stay did not meet your expectations. Our hotel's unique setup of our ibis budget concept, aims to provide functional accommodation at a budget-friendly price.We appreciate your understanding that as a budget hotel, we strive to offer the essentials at a competitive rate, including our proximity to the airport, which many guests find convenient. We are committed to providing a pleasant experience and hope to have another opportunity to better serve you in the future.We hope to have the opportunity to welcome you back for a more memorable stay in future.Kind regards,ibis Budget Melbourne Airport Team

10/10 Excellent

Carlos, Torrance

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airportwalking.
Stayed 1 night in Feb 2024
Response from ibis Budget Melbourne Airport Team on 25 Feb 2024
Dear Carlos,It was a pleasure to receive this kind review of your time with us.We're thrilled to hear you appreciated our hotel's proximity to the airport and found our rooms to be impeccably clean. Our team is also grateful for your kind words regarding our service, as we strive to provide a welcoming and friendly experience for all our guests. While our amenities met most of your expectations, we note there's room for improvement and appreciate your candidness. We take pride in offering a selection of amenities such as a mini refrigerator, tea/coffee maker, and soundproofing to ensure a comfortable stay. Please know that we are always seeking ways to enhance our guests' experience within the constraints of our budget-friendly concept.The entire team look forward to welcoming you back on a future visit.Kind regards,ibis Budget Melbourne Airport Team

8/10 Good

Matthew

Stayed 1 night in Feb 2024
Response from ibis Budget Melbourne Airport Team on 21 Mar 2024
Dear Matthew,Thank you for this great review.It's great to hear that you had an enjoyable stay.We look forward to seeing you again on your next visit.Best wishes,ibis Budget Melbourne Airport Team

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff. Clean rooms.
Stayed 2 nights in Jan 2024
Response from ibis Budget Melbourne Airport Team on 20 Feb 2024
Dear Francisco,We thank you for this positive feedback.We're thrilled to hear that you found our staff to be friendly and our rooms to be clean. Our team takes great pride in offering warm hospitality and maintaining high standards of cleanliness, an effort that is recognized through our ALLSAFE accreditation. We are also pleased that you appreciated the room amenities provided for a comfortable stay.We hope to see you again soon for another enjoyable experience.Best wishes,ibis Budget Melbourne Airport Team

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from ibis Budget Melbourne Airport Team on 16 Feb 2024
Dear Graham, Thank you very much for this kind review.We are delighted to know that you had a pleasant stay with us.We look forward to seeing you again.Kind regards,ibis Budget Melbourne Airport Team

8/10 Good

T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good for What we needed but they couldve been more generous with milk and coffee and sugar
Stayed 1 night in Feb 2024
Response from ibis Budget Melbourne Airport Team on 16 Feb 2024
Dear Guest, Thank you for your feedback.We're delighted to hear that our staff's friendliness and the overall cleanliness of our hotel met your expectations. It's also great to know that our location was convenient for your needs. Regarding the in-room amenities, we always aim to provide sufficient supplies, including tea, coffee, and milk, for our guests' comfort. We appreciate your feedback and will consider it as we continuously strive to improve our guest experience.We would love to welcome you back for another pleasant stay. All the best,ibis Budget Melbourne Airport Team

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convient to airport and good value for money.
Stayed 1 night in Feb 2024
Response from ibis Budget Melbourne Airport Team on 15 Feb 2024
Dear James,Thank you for your positive review.It's wonderful to hear that you appreciated our hotel's convenient location close to the airport, and found our accommodations to be of good value. We're also delighted that the cleanliness of our rooms met your expectations, reflecting our commitment to the ALLSAFE health and hygiene standards. While you rated our service and room amenities highly, we note there's room for improvement, and we will continue to strive for excellence in these areas.We look forward to welcoming you back on future occasions. Best wishes,ibis Budget Melbourne Airport Team

8/10 Good

YAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from ibis Budget Melbourne Airport Team on 15 Feb 2024
Dear Yan,Thank you for this positive review.We're pleased that you had a pleasant stay with us and appreciated our high standards.We hope to have the occasion to welcome you back.Best wishes,ibis Budget Melbourne Airport Team

8/10 Good

Susan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Ibis Budget Melbourne Airport hotel offers simple but adequate accommodations for those times when you need to be near the airport for an early morning flight. My friend and I stayed there, and appreciated the very kind and helpful staff and the small but workable room and bath. Other than a light breakfast, there was no food offered, but it was easy to walk to the nearby Holiday Inn for dinner. I would have liked to see some benches, picnic tables and a cupola or shade structure in what was really a very nice side yard/ garden. In the sterile atmosphere of the airport, it would be very restorative to be able to sit in that garden! Also, I wish that the hallways would include a bit of colour like the attractive lobby, rather than just grey, which looks prison-like. However we had a nice stay nonetheless!
Stayed 1 night in Feb 2024
Response from ibis Budget Melbourne Airport Team on 15 Feb 2024
Dear Susan, Thank you for leaving us this review of your recent stay.We're thrilled to hear that you found our staff friendly and helpful, and that the cleanliness of our rooms met your expectations. It's also great to know that our location proved convenient for your travel needs. Regarding the areas you felt could use enhancement, we appreciate your suggestion for outdoor seating and acknowledge that while our hallways are simply designed, we strive to maintain a welcoming atmosphere throughout our property. We take pride in being an ALLSAFE accredited hotel, ensuring high standards of health and hygiene for all our guests.We hope to welcome you again. Best wishes,ibis Budget Melbourne Airport Team

8/10 Good

kenneth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
very small room, but convenient to airport
Stayed 1 night in Feb 2024
Response from ibis Budget Melbourne Airport Team on 12 Feb 2024
Dear Kenneth,Thank you sharing your experience with us.We're delighted to hear that you found our location to be convenient for your airport travel needs. Our team is also pleased that you appreciated the cleanliness of our rooms. We recognize that our rooms are compact, which is reflective of our budget-friendly accommodations and efficient design. We strive to maintain a balance between affordability and comfort, and our proximity to the airport is highly valued by our guests.We hope to welcome you back on future occasions.Best wishes,ibis Budget Melbourne Airport Team

6/10 Okay

Timothy

Travelled with partner
Liked: Staff & service
Budget friendly. Good for transit.
Stayed 1 night in Feb 2024
Response from ibis Budget Melbourne Airport Team on 12 Feb 2024
Dear Timothy,Thank you for reviewing your recent stay.We're delighted to hear that you found our hotel to be budget-friendly and convenient for transit, which is indeed one of our key advantages thanks to our proximity to the airport. Our team strives to provide exceptional service, and we're thrilled that you felt fully satisfied in that regard. We're also proud of our cleanliness standards and appreciate your recognition of these efforts. Regarding the aspects of the hotel condition that didn't quite meet your expectations, we continually work to maintain and improve our facilities within the ibis budget concept, which includes a practical design for a comfortable stay. While our rooms are designed to be compact and efficient, we understand that space is important to our guests, and we aim to ensure that every guest has a pleasant experience with the amenities provided.We hope that you will return on a future occasion. Best regards,ibis Budget Melbourne Airport Team

8/10 Good

Jean

Travelled with family
Liked: Cleanliness, staff & service
Easy walk to airport. Clean and lovely staff
Stayed 1 night in Feb 2024
Response from ibis Budget Melbourne Airport Team on 12 Feb 2024
Dear Jean,Thank you very much for your kind review.We're delighted to hear that our proximity to the airport made your travel convenient and that our team's friendliness stood out during your stay. It’s also wonderful to know you appreciated the cleanliness of our rooms, which is a testament to the hard work of our housekeeping staff. As you've noted, while our hotel is housed within an older structure, we take pride in maintaining clean and functional accommodations, and we're glad that this was reflected in your visit.We look forward to welcoming you back on a future occasion. Best wishes,ibis Budget Melbourne Airport Team

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff very helpful room was very comfortable
Stayed 1 night in Feb 2024
Response from ibis Budget Melbourne Airport Team on 12 Feb 2024
Dear John,Thank you for such a great review.We're delighted to hear that our staff's friendliness made a positive impression and contributed to the comfort of your stay. It's also rewarding to know that you found your room to be exceptionally clean, as our team strives to maintain the highest standards of cleanliness. The comprehensive amenities we provide aim to enhance our guests' experiences, and we're glad these were up to your expectations.We look forward to welcoming you back on a future occasion. Best wishes,ibis Budget Melbourne Airport Team

8/10 Good

Richard

Liked: Staff & service, property conditions & facilities
Close to airport quiet
Stayed 1 night in Feb 2024
Response from ibis Budget Melbourne Airport Team on 9 Feb 2024
Dear Richard,Thank you for this high rating.We're delighted to hear that you appreciated our hotel's proximity to the airport and found your stay to be peaceful. Our team takes great pride in maintaining a high standard of cleanliness, and we're glad this contributed to your comfort. We also note your ratings on room amenities and overall hotel condition. While our rooms are designed to be compact and efficient, reflecting our budget-friendly approach, we always strive to provide the essentials for a pleasant stay, including a mini refrigerator and triple-glazed windows to ensure a quiet environment. We apologize if any aspect did not meet your expectations and appreciate your feedback as it helps us to continuously improve our guest experience.We all look forward to the pleasure of seeing you again in the future. Kind regards,ibis Budget Melbourne Airport Team

6/10 Okay

Victoria

Stayed 1 night in Feb 2024
Response from ibis Budget Melbourne Airport Team on 10 Feb 2024
Dear Victoria, Thank you for providing us with your feedback about your recent stay.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.We do hope that we have the pleasure of welcoming you back in the future. Kindest regards,ibis Budget Melbourne Airport Team

2/10 Terrible

Rosa

Disliked: Amenities, property conditions & facilities
Very noise from traffic. The window wouldn’t shut. I had very bad night sleep. I woke up with red eyes
Stayed 1 night in Feb 2024
Response from ibis Budget Melbourne Airport Team on 8 Feb 2024
Dear Rosa,Thank you for taking the time to share your feedback,We are glad to hear you found our team's service satisfactory. However, we apologize for any inconvenience caused by the noise and window issue. Our hotel is equipped with triple-glazed windows to ensure a peaceful stay, and earplugs are available upon request. It is concerning to hear that your window did not shut properly, as this is not a usual occurrence. We will look into this matter to ensure it remains an isolated incident.We hope to have the opportunity to welcome you back for a much-improved experience in the future. Warm regards,ibis Budget Melbourne Airport Team

8/10 Good

Kevin

Travelled with partner
Liked: Cleanliness, staff & service
Too budget.
Stayed 1 night in Jan 2024
Response from ibis Budget Melbourne Airport Team on 6 Feb 2024
Dear Kevin,Thank you for this positive review of your stay with us.We are delighted to read that your time with us was enjoyable and that you found our rates competitive.We look forward to welcoming you back on your next visit.Best wishes,ibis Budget Melbourne Airport Team

8/10 Good

Kaye

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is functional.
Stayed 1 night in Feb 2024
Response from ibis Budget Melbourne Airport Team on 6 Feb 2024
Dear Kaye,Thank you for sharing the review of your stay with us.We're delighted to hear that our team's friendliness and the cleanliness of our hotel met your expectations. It's wonderful that you found the room amenities satisfactory and the overall condition of our hotel to your liking. We take pride in offering a functional space that supports your needs while you're with us. While some aspects of the hotel, such as room sizes, reflect our budget-friendly approach and historical structure, we continuously strive to provide the best experience within those parameters. Our aim is always to ensure our guests have a comfortable and enjoyable stay, and we appreciate your recognition of our efforts.We look forward to welcoming you back on a future occasion.Best regards,ibis Budget Melbourne Airport Team

10/10 Excellent

ashley

Stayed 1 night in Feb 2024
Response from ibis Budget Melbourne Airport Team on 21 Mar 2024
Dear Ashley,Thank you for sharing the review of your stay with us.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to the pleasure of welcoming you back. Many thanks again,ibis Budget Melbourne Airport Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from ibis Budget Melbourne Airport Team on 2 Feb 2024
Dear Guest, thank you for sharing your experience at our hotel.We are delighted to know that you had a pleasant stay with us.We hope to see you again in the future. Best regards,ibis Budget Melbourne Airport Team

8/10 Good

Andre

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great overnight to catch a flight
Stayed 1 night in Jan 2024
Response from ibis Budget Melbourne Airport Team on 1 Feb 2024
Dear Andre,Thank you for your kind feedback.It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We would love to welcome you back in the future. Very best wishes,ibis Budget Melbourne Airport Team

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from ibis Budget Melbourne Airport Team on 1 Feb 2024
Dear Joshua,Thank you for taking the time to review your recent stay.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We all hope to welcome you back in the future.Best wishes,ibis Budget Melbourne Airport Team

8/10 Good

Eric, Shakopee

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location, comfortable bed, given a late checkout upon request
Stayed 1 night in Jan 2024
Response from ibis Budget Melbourne Airport Team on 30 Jan 2024
Dear Eric,Thank you for this positive review.We are glad that your stay with us was a pleasant one and that you enjoyed our location. Thank you for also acknowledging our team's service; your kind comments encourage us to continue with our efforts to make every stay here a memorable one for our guests.We look forward to seeing you on your next visit to our hotel. Best wishes,ibis Budget Melbourne Airport Team

10/10 Excellent

Valerie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from ibis Budget Melbourne Airport Team on 31 Jan 2024
Dear Valerie,Thank you for sharing the review of your stay with us.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to the pleasure of welcoming you back. Many thanks again,ibis Budget Melbourne Airport Team

10/10 Excellent

Valerie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4 night business stay
It was a four night stay for work near MEL. It is a budget hotel - the staff is amazing: friendly, helpful! I will go back on my next business trip to Melbourne.
Stayed 1 night in Jan 2024
Response from ibis Budget Melbourne Airport Team on 29 Jan 2024
Dear Madam,Thank you for sharing the review of your stay with us.We're thrilled to hear that our team's friendly and helpful service made such a positive impact on your business trip, reflecting our commitment to guest satisfaction. Your recognition of the cleanliness of our rooms is equally appreciated, as we pride ourselves on maintaining the highest standards of hygiene and cleanliness, certified by the ALLSAFE accreditation. The comfort and overall condition of the hotel also seem to have met your expectations, which is wonderful to hear. While we are a budget establishment, we strive to provide the best possible service and amenities within our means.We look forward to welcoming you back. Kind regards,ibis Budget Melbourne Airport Team