8/10 Good
David
Travelled with family and small children
7 Jun 2024
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Really nice hotel and in good condition. Check in queues, staff and service was an issue however. Despite calling the hotel in advance to confirm we’d requested a cot, there wasn’t a note when we arrived. We were also then told a cot may not fit because we ordered a “double family room”, which was odd as we’d put 2 adults and 2 children (with ages) on the booking and you’d assume a family room would be ok, with no warning when booking, the clue is in the room name! It was stress we didn’t need (a place for our baby to sleep!) and a cot did fit.
Site parking was also frustrating. Despite having a private car park, they still have a ticket machine and charge for it. The staff seemed confused about payment for it. We said we’d be driving in and out for dinner and can what do we do about payment tickets. They said pay each time and come back and sort it when you need to head out. We did that, re-queued for 15 mins at reception and they same receptionist that told us to come back then told the person ahead of us you can just pay for a 24 hour ticket that will allow you to come and go whenever. The queue caused us to be late for our dinner reservation and was a complete waste of time for something that should just be provided.
David
Stayed 1 night in Jun 2024