Hello Micheal thank you for your review and recommendation, we shall work more to make 10-20% of the bulk rooms to be dedicated for non-smokers. :)

Thank you for your review, hope you stay with us again :)

Hello sir, You had opted for a pay at the property option and you did not pay for your stay. You also checked out without informing anyone.

この度は、当ホテルへご宿泊頂き、誠にありがとうございました。また、ご滞在の感想をお寄せくださいましたこと、重ねてお礼申し上げます。接客へのお褒めのお言葉、大変嬉しく思います。しかしながら、プールが汚いとのご指摘につきましては真摯に受け止め、清掃、点検の強化に努めさせて頂きます。これからもお客様に快適にお過ごし頂ける様、スタッフ一同努めてまいりますので、またご利用頂ければ幸いです。Zephyr Grand Hotelホテルマネージャー

Hello sir, we are very sorry for the experience you had, please let us know more, so that we can serve better. Thank you

Thank you for your review, hope to see you again. :)

Hello, we apologize for the issue, we have changed the staff that was being rude and now the issue has been resolved. The housekeeping staff has also been changed. Regards :)