We booked this hotel a year in advance for a dance competition. I booked it with free cancelation withing 48 hours of the stay. 2 weeks prior to the date I tried to cancel 2 of the 5 nights because my daughter didn't dance the first 2 days. The only way we could cancel those 2 days was to cancel the entire trip and rebook for the other 3 nights. Doing that caused my room price to double each night. They accommodated some people and not others. Then we got there to check in and the front door had a bunch of homeless people right in front of it. When we brought it to their attention at the front desk they told us they were harmless. Then we got into our room, there was a dirty towel hanging on the back of the door and the tub had a bunch of hair in it. Floors were definitely not even swept. It was late so we just dealt with it. The next day our key stopped working for the side door so we had to use the front door and every time we did the staff at the front desk would stop us in a very rude manner and drill us about walking through the front door even though we had a key. They did not fix the side door so this became highly frustrating. When we went to check out we waited for 10 minutes for someone to come to the front desk before we gave up and just left the key. Overall our experience was not a great one and based on our entire dance team their experience was not great either. We will not be back.