2/10 Terrible
Hala
9 Jun 2024
Bad experience
I left the next morning very disappointed
Check in was great
The hotel amazing
Room nice and clean
But they told me 3 meals included and I arrived at 9pm night so they told me go have dinner before 10.30
All inclusive
They told me breakfast and lunch next day all included until 3 pm
I had dinner
Wasn’t hungry really but I wanted to check the resturant
Next morning went for breakfast they told me no meals included and i have to pay
Then manager like did a favor to me by letting me have coffee
I was very upset and really disappointed
It wasn’t the money issue
I stayed I. All inclusive hotels and resorts before and I know how it works
But to confuse guests and make them feel disrespected and annoyed that’s not fair
I packed and did check out right away
Very confused still upset and not happy ruined my first day in my holiday in Malaysia
Hala
Stayed 1 night in Jun 2024