Two Bedroom Apartment | Private kitchen
Check availability

Reviews of Park Hotel Lambton Quay

2.5 out of 5
Park Hotel Lambton Quay
101 The Terrace, Wellington, Wellington

Reviews

7.6

Good

Rating 10 - Excellent. 35 out of 104 reviews" "
Rating 8 - Good. 36 out of 104 reviews" "
Rating 6 - Okay. 16 out of 104 reviews" "
Rating 4 - Poor. 9 out of 104 reviews" "
Rating 2 - Terrible. 8 out of 104 reviews" "

8.2/10

Cleanliness

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Ellie

Stayed 1 night in May 2024

8/10 Good

Guy

Liked: Cleanliness, amenities, property conditions & facilities
I liked the proximity to local shops and they were within walking distance the elevator was a little weird i would push go down but i took me up to grab someone from a level or 2 above me then went down
Stayed 1 night in May 2024

8/10 Good

yvonne

Liked: Cleanliness, amenities, property conditions & facilities
Receptionist helpful..but nobody there until 8am which was tricky as I didnt want to just leave my room keys at an unattended reception. Perhaps a safe system should be introduced
Stayed 1 night in May 2024

10/10 Excellent

Don

Liked: Cleanliness, amenities, property conditions & facilities
It was an easy fabulous stay
Stayed 2 nights in May 2024

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Great location and affordable. Excellent customer service especially at arrival. No fuss to check in . It was the best check in to be honest ! Quick and easy .
Stayed 1 night in May 2024

6/10 Okay

Brian

Travelled with family
No car parking. Reception area average.
Stayed 1 night in May 2024

6/10 Okay

Ellena

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

STEPHEN

Liked: Cleanliness, amenities, property conditions & facilities
Very central, easy transport links. Clean and comfortable, quiet, considering it’s proximity to the city centre,
Stayed 2 nights in Apr 2024
Response from Park Hotel on 26 Apr 2024
Hello Stephen!Thank you for your amazing review. Kind regards,

8/10 Good

CHRISTOPHER

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Park Hotel on 26 Apr 2024
Hello, Thank you for your review!

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Was an awesome stay! Super convenient location and across street parking
Stayed 2 nights in Apr 2024
Response from Park Hotel on 13 Apr 2024
Hello Kevin!Thank you for your amazing review. Kind regards,

8/10 Good

Janet

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Excellent budget friendly option. Clean and spacious with good little kitchenette and bathroom.
Stayed 2 nights in Mar 2024
Response from Park Hotel on 12 Apr 2024
Hello, Thank you for you review! We hope you enjoyed your stay. Kind regards,

10/10 Excellent

Kevin

Liked: Cleanliness, amenities, property conditions & facilities
Thanks for the free parking
Stayed 1 night in Mar 2024
Response from Park Hotel on 2 Apr 2024
Hello Kevin, Thank you for requesting and thank you for your patience.

4/10 Poor

Annabel

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Upon arrival, our room had not been cleaned, so we were offered an free upgrade which we were very grateful for. Our original room was a queen, and I would not recommend that for backpackers, you would be better off staying at a hostel, it was very small and didnt have much of a kitchen and had no view. Our upgraded room was very spacious, however the couch was covered in stains, the coffee table was broken, there was a bowl of flour in one of the kitchen draws, the shower drain was clogged/blocked with thick black hair and there was black hair in the toilet as well. The lady at reception was helpful in assisting with the upgrade, however, at the end of our stay, I found it hard to find any information about the checkout process. The location was great, however, I wouldn’t recommend this hotel to anyone.
Stayed 4 nights in Mar 2024
Response from Park Hotel on 28 Mar 2024
Hello, Thank you for your review. Our check-out process is really simple! You are free to leave your key in your room and leave. We hope this helps. Kind regards, Park Hotel

4/10 Poor

Faye

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The room was run down with peeling paint, broken blind, blown light bulbs. The bed cover was faded and pilled and the towels very worn and grey. There is no phone in the room. I asked reception to order a taxi for the morning and they didn't book it. This meant I was in danger of missing my flight.
Stayed 3 nights in Mar 2024
Response from Park Hotel on 24 Mar 2024
Hello, We are sorry to hear that. Our receptionists are usually very reliable. The pick-up area is on the Terrace for a taxi.

8/10 Good

Lynette

Liked: Cleanliness, property conditions & facilities
Didnt like no property carparking.
Stayed 1 night in Mar 2024
Response from Park Hotel on 24 Mar 2024
Hello, There are some excellent and safe options nearby for carparking.

8/10 Good

Scott

Liked: Cleanliness, property conditions & facilities
Tidy and comfortable at an economical price. Right in the heart of the city.
Stayed 1 night in Mar 2024
Response from Park Hotel on 19 Mar 2024
Hello Scott, Thank you for your compliments! Kind regards, Park Hotel

10/10 Excellent

Jared

Liked: Cleanliness, amenities, property conditions & facilities
Very nice rooms with full kitchette, tidy and close to the waterfront
Stayed 1 night in Mar 2024
Response from Park Hotel on 17 Mar 2024
Kia ora Jared, Thank you for your outstanding review! Kind regards, Park Hotel

10/10 Excellent

Jennifer

Travelled with family
Liked: Amenities, property conditions & facilities
Reception and Check In easy, helpful staff, room spacious and beds so comfy. Could not fault. Stayed 3 nights.
Stayed 3 nights in Mar 2024
Response from Park Hotel on 17 Mar 2024
Hello Jennifer, Thank you for your amazing review! Kind regards, Park Hotel

8/10 Good

William

Travelled with partner
Liked: Cleanliness
Room was a good size. Close to shops.
Stayed 4 nights in Mar 2024
Response from Park Hotel on 11 Mar 2024
Hello, We are glad to hear you enjoyed your stay, the spacious room and the convenience of the city centre. Kind regards, Park Hotel

8/10 Good

Michelle

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Very convenient
Stayed 3 nights in Mar 2024
Response from Park Hotel on 11 Mar 2024
Hello Michelle, Thank you for your review!Kind regards, Park hotel

6/10 Okay

Mark

Travelled with partner
Liked: Amenities, property conditions & facilities
TV had no sound mostbof our stay. Room was never made up during our stay. Room was otherwise very nice with a super comfortable king bed.
Stayed 3 nights in Mar 2024
Response from Park Hotel on 7 Mar 2024
Hello Mark, It is true... our TV's can be tricky to operate. Please call reception for any issues and we will gladly help you out! Thank you for the compliments of the room and we will be expecting sometime in the near future. Kind regards, Park Hotel

8/10 Good

Craig

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Park Hotel on 5 Mar 2024
Hello Craig,Thank you for your review. We hope to make up the last point during your next stay.

8/10 Good

Hayley

Liked: Cleanliness, amenities, property conditions & facilities
Simple, clean, very comfy bed!!!! Major bus stop is right outside, including a stop for the airport bus. Only complaints are that there were no facecloths provided, and the lack of a towel rail/hook in the bathroom, or anywhere to put toiletries in the bathroom.
Stayed 2 nights in Feb 2024
Response from Park Hotel on 29 Feb 2024
Hello, Thank you for your review. We will work on the towels. Kind regards, Park Hotel

8/10 Good

Phoebe

Stayed 3 nights in Feb 2024
Response from Park Hotel on 21 Mar 2024
Hello, Thank you for your review.

10/10 Excellent

Burdette

Liked: Cleanliness, amenities, property conditions & facilities
Great location
Stayed 2 nights in Feb 2024
Response from PRABH on 22 Feb 2024
Thank you for choosing park hotel!Hope to see you in future as well

8/10 Good

Peter

Liked: Cleanliness
I would stay there again. A minor problem is access after hours, with the number of steps to climb to get to the hotel.
Stayed 2 nights in Feb 2024
Response from Park Hotel on 21 Feb 2024
Kia ora, We are glad to hear that you will stray here again! To make it easier for next time, there is an entrance and lift from Lambton Quay.

6/10 Okay

Sharyn

Liked: Cleanliness
Disliked: Property conditions & facilities
I didn’t get sent an email with regards to accessing the hotel and the toilet was leaking and smelt
Stayed 1 night in Feb 2024
Response from Park Hotel on 19 Feb 2024
Kia ora, We are sorry to hear about the toilet leaking. Would you be able to send us an email so that we can sort this out further. Thank you for your review.

10/10 Excellent

Gill

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very helpful people. Spacious 2 bedroom apartment. -everything we needed.
Stayed 1 night in Feb 2024
Response from Park Hotel on 19 Feb 2024
Hello Gill, We am so glad to hear you enjoyed your stay!

6/10 Okay

Eileen

Travelled with family
Disliked: Amenities, property conditions & facilities
Really missed things like flannel, shower cap, pen or paper. On the last morning (stayed three days) there was no hot water for shower until after 8.30am when it was too late for me to make use of it. Roman blind was broken and hung badly.
Stayed 3 nights in Feb 2024
Response from Park Hotel on 17 Feb 2024
Hello Eileen, Thank you for you response, we hope that your next stay with us will be better on different circumstances.

8/10 Good

Rudolf

Stayed 1 night in Feb 2024
Response from Park Hotel on 21 Mar 2024
Hello, Thank you for your splendid review.

10/10 Excellent

Lucy

Liked: Cleanliness, amenities, property conditions & facilities
Excellent stay, friendly staff, nice room
Stayed 3 nights in Feb 2024
Response from Park Hotel on 14 Feb 2024
Hello Lucy, Thank you for your review!

2/10 Terrible

Adam

Disliked: Property conditions & facilities
Room was not as advertised, cups etc were dirty, we were not contacted about a scheduled power outage so our check in time was later wasting our time. Emails with pictures of complaints were ignored.
Stayed 1 night in Jan 2024
Response from Park Hotel on 14 Feb 2024
Hello Adam, We are sorry to hear that you did not enjoy your stay. As there was a concert and we were full house and the power outage was not in our control, we do apologise and we hope that your next stay will be under normal circumstances.

8/10 Good

Alan

Liked: Cleanliness, property conditions & facilities
Comfortable bed, clean room, not noisy. Could do with better signage, especially in the lifts, regarding which floors reception and access to Lambton Quay and The Terrace are on. Took a while to work out, initially. Water pressure in shower a little low, but that's just a personal preference, may not worry others.
Stayed 2 nights in Feb 2024
Response from Park Hotel on 11 Feb 2024
Hello Alan, Thank you for you review! We hope to see you sometime again in the near future.Kind regards, Park Hotel

2/10 Terrible

Ted Nephi

Disliked: Room comfort
Front desk is courteous. Room is decent eventhough it was pricey. Room should have a sofa ( bed for extra guest) instead they have given two single sofa. I have book for a 6 nights stay however i need to cut it short for 4 nights due to an emergency. They promised to check with the manager for a refund but ended up waiting for their call that it wasnt gonna happen. I did ring the front desk and just told me it not refundable and kinda mad that i did follow up the refund. Not recommended to stay in this property in the future.
Stayed 6 nights in Jan 2024
Response from Park Hotel on 11 Feb 2024
Hello Ted Nephi, We are sorry to hear about the chaos of your refund matter. Our hotel has a policy that you must cancel your booking 48 hours prior to your check-in date in order to receive your refund. Kind regards, Park hotel

6/10 Okay

Jane

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Pillows not that comfy and no variation between what was available. No air con.
Stayed 1 night in Feb 2024
Response from Park Hotel on 11 Feb 2024
Kia ora Jane, I am sorry to hear you did not enjoy your stay. We hope to make it up to you during you next one! Kind regards, Park Hotel

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The room is basic but it’s actually got everything we needed. A king bed, tv, lamps, jug and tea/coffee and soap/bodywash. Perfect location for anything happening at the Stadium, only a walk away. We were in town for a concert and the location couldn’t have been any better
Stayed 1 night in Jan 2024
Response from Park Hotel on 11 Feb 2024
Hello Richard, We are so happy to read your review! Sometimes simplicity is bliss. Kind regards, Park Hotel

4/10 Poor

Alistair

Stayed 1 night in Jan 2024
Response from Park Hotel on 11 Feb 2024
Hello Alistair, Thank you for your review. Kind regards, Park Hotel

4/10 Poor

Richie

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Park Hotel on 11 Feb 2024
Hello Richie, Thank you for your review!Kind regards Park Hotel

8/10 Good

Guy

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Park Hotel on 14 Feb 2024
Hello, Thank you for your review. Kind regards, Park Hotel

8/10 Good

Nathan

Stayed 1 night in Jan 2024
Response from Park Hotel on 11 Feb 2024
Hello Nathan! Loving the review. Kind regards, Park Hotel

4/10 Poor

R

Stayed 1 night in Jan 2024
Response from Park Hotel on 14 Feb 2024
Hello, Thank you for your review. Kind regards, Park Hotel

2/10 Terrible

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Not great...
Not great being told told that room was not ready to come back in an hour. Retur ed after 2 hours the room still was not ready and to wait for a phone call when it would be. Recieved text message at 8pm that evening to say the room was ready.
Stayed 1 night in Jan 2024
Response from Park Hotel on 11 Feb 2024
Hello, Our rooms were at max capacity during the day of the concert. We tried our best and hopefully we have gotten better at providing better service to a full house. We would love for you to stay with us on your next visit to Welly. Kind regards, Park Hotel

2/10 Terrible

Cheryl

Disliked: Cleanliness, amenities, property conditions & facilities
Check-in was at 3pm but the room was not ready, staff couldn't tell us when it would be available. When I did get into my room there were still dirty dishes in the sink. Stains on the top cover of the bed. When I notified the reception they did nothing to rectify the situation. The dirty dishes werestill there when I checked out. I would not recommend this place to anyone.
Stayed 1 night in Jan 2024
Response from Park Hotel on 14 Feb 2024
Hi Cheryl,We were a full house on the day of your check-in and we do apologise for the dirty the dishes. We will try to be more onto it for you next time. Kind regards, Park Hotel

8/10 Good

Ela

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
it was nothing like the bad reviews it was great! pretty expensive but if you book in advance can get good discounts. not the friendliest staff but the hotel itself is awesome
Stayed 1 night in Jan 2024
Response from Park Hotel on 23 Jan 2024
Hello Ela, Thank you for your review! We are sorry to hear that the staff were not friendly. We will try working on it. Kind regards, Park Hotel

6/10 Okay

Verified traveller

Travelled with family
Disliked: Room comfort
Stayed here because it said it had air conditioning. didnt work well. room hot and muggy.
Stayed 1 night in Jan 2024
Response from Park Hotel on 23 Jan 2024
Hello, We are sorry to hear that the room was muggy. We are working on the air-conditioning and hopefully we will have it fixed by your next visit! Kind regards, Park Hotel

10/10 Excellent

Joyce

Liked: Cleanliness, amenities
Stayed 2 nights in Jan 2024
Response from Park Hotel on 14 Feb 2024
Hello Joyce, Thank you for your lovely review!

8/10 Good

Martin, Hauraki

Travelled with family
Liked: Cleanliness
Stayed 4 nights in Jan 2024
Response from Park Hotel on 14 Feb 2024
Hello, Thank you for your review. Kind regards, Park Hotel

8/10 Good

Sue

Travelled with family
Liked: Cleanliness
There were a few things that needed fixed in the room. Plus not being told that they dont supply face flannels.
Stayed 5 nights in Jan 2024
Response from Park Hotel on 14 Feb 2024
Hello, Unfortunately we do not provide face flannels, although we do hope you enjoyed your stay! Kind regards, Park Hotel

4/10 Poor

Denise

Travelled with partner
Disliked: Cleanliness, amenities
Wasn't very clean and quite noisy. It was NY eve but the building creaked a lot and unfortunately we were evacuated at 5.30am so not much sleep was had!! Great location and price but cleanliness not great.
Stayed 1 night in Dec 2023
Response from Park Hotel on 14 Feb 2024
Kia ora, Thank you for choosing to stay with us during New Years Eve. The creaking noises were due to the fireworks and the fire alarm was pulled by an irresponsible NYE guest of the hotel and we hope that your next stay will be under normal circumstances. Kind regards, Park Hotel

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
Disappointing
While the hotel is extremely central, the Lambton Quay access into the hotel wasn't working. The person on the desk had to come down several flights to let us in as we explained we couldn't easily walk up to the Terrace entrance after hours with our bags. The room was clean but very cramped and the aircon very noisy throughout the night.
Stayed 1 night in Dec 2023
Response from Park Hotel on 14 Feb 2024
Kia ora, Thank you for your review. The Lambton Quay access needs a hotel key card after you have checked in and if you have not checked in, our normal process is to come and get you which we are more than happy to do. Kind regards, Park Hotel