Reception

Reviews of Quest on Thorndon

4 out of 5
Quest on Thorndon
61-63 Thorndon Quay, Wellington

Reviews

9.0

Wonderful

Rating 10 - Excellent. 284 out of 505 reviews" "
Rating 8 - Good. 173 out of 505 reviews" "
Rating 6 - Okay. 27 out of 505 reviews" "
Rating 4 - Poor. 13 out of 505 reviews" "
Rating 2 - Terrible. 8 out of 505 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Katrin

Travelled with family
Liked: Amenities
Had booked for 3 but one bed&towels were missing and we were charged extra for adding another bed
Stayed 1 night in Apr 2024
Response from Simon on 27 Apr 2024
Hello Katrin,,Thank you for your feedback.Our apartments have king sizes beds and sleeps two. Adding an extra bed incurs a 30 cost per night and this also add the extra linen and towelsKind RegardsQuest on Thorndon Team

8/10 Good

Ruby

Travelled with family
Liked: Cleanliness, property conditions & facilities
Staff were nice and location was good. Unfortunately, the window did not open and so there was no way to get fresh air flow into the room.
Stayed 3 nights in Mar 2024
Response from Simon on 31 Mar 2024
Hello Ruby,Thank you for your feedback. We are glad you enjoyed your stay with us.Not all hotel windows open, we have fresh air intake fans operating in all rooms so there is fresh air circulating at all times.Kind RegardsSimon

8/10 Good

Gregory, London

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room space was good and clean. The area outside the property is under construction, including overnight work which could be heard in the room.
Stayed 2 nights in Mar 2024
Response from Simon on 31 Mar 2024
Hello Gregory,Thank you for your feedback. We apologise that the road works were an inconvenience as they are sure enough difficult to work with. Only on a few occasions have they worked late into the night and this must have happened when you stayed with us. They will be finished soon.Kind RegardsSimon

8/10 Good

pete

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was excellent & comfortable with all the amenities that you would expect. Disappointing that no onsite parking available.
Stayed 1 night in Mar 2024
Response from Simon on 4 Mar 2024
Hello Pete, Thank you for your feedback and we are glad you enjoyed the amenities in our rooms. We are sorry our car parks we fully booked when you arrived, it is always advised to book car park in advance or when you make the booking as we have limited parks.We hope we can host you again in the future.Kind RegardsQuest on ThorndonTeam

8/10 Good

John

Liked: Cleanliness, amenities, property conditions & facilities
The property was good. Construction was going on around the property and parking was not available which made it extra work to find a place to park. It was still a good stay.
Stayed 5 nights in Feb 2024
Response from Simon on 4 Mar 2024
Hello John,Thank you for your feedback. Unfortunately, we have limited car parking, and the car parks were fully booked. It is essential to ask for a car park at the time of booking to avoid missing out. The road works are a pain for sure!Kind RegardsSimon

10/10 Excellent

Vaughn

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very impressed with accommodation. Loved that it had laundry facilities Definitely recommend too others
Stayed 1 night in Mar 2024
Response from Simon on 4 Mar 2024
Hello Vaughn,Thank you for you feedback. We are glad you enjoyed your stay with us, and yes, we have full laundry facilities in every one of our rooms.Sorry that the car park was fully booked on your stay, we have limited car parks available it is essential to book at same time you make your reservation.We hope that we can host you again in the near future.Kind RegardsSimon

10/10 Excellent

Gerry

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Not your fault ,digging up water lines but overall easy to get around .
Stayed 4 nights in Feb 2024
Response from Simon on 2 Mar 2024
Hello Gerry,Thank you for your review. Yes ,unfortunately we havevery annoying roadworks outside our hotel at the moment but as you say we can still function as normal.We welcome you back anytime, we will have a new footpath! :)Kind RegardsQuest on Thorndon Team

6/10 Okay

Julia

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Nice room, but the info was not clear—no ovens in studios, we discovered when we arrived. No picture of the room showed the giant post in the middle of the pathway to the bathroom either, or the bolts that stuck out from it about 2cm at ankle level. It was between the closet and the bed (with about two feet clear on either side) and about two feet from the middle of the bathroom doorway. A real nuisance, even a hazard.
Stayed 11 nights in Feb 2024
Response from Simon on 24 Feb 2024
Hello Juila, Thank you for your feedback. Our Studios do not have ovens, but our One and Two bedroom apartmetns have ovens. It is clearer on our website or you can call to ask any questions for your upcoming stay. Unfortunately we cannot do anything about the beams in some rooms as this is how it is built. It is defintely not a hazard.Thank you.

4/10 Poor

James

Travelled with family
Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Simon on 24 Feb 2024
Hello James,We are sorry you had a less than satisfactory stay recently. Feeback is welcome and we use it to always improve however we have tried to reach out to you and ask what was not so good but you have not replied. Thank you.

10/10 Excellent

David

Liked: Cleanliness, room comfort
Good value for money.
Great location, excellent room, kitchenette and bathroom (It even had a washing machine and tumble dryer which was an added bonus.) Very large comfortable bed. Excellent all round Only negative - We bought continental breakfast boxes (as we had a very early ferry) but they were very poor contents / value
Stayed 1 night in Feb 2024
Response from Simon on 13 Feb 2024
Hello David,Thank you for your feedback. We are glad you enjoyed the facilites in your room, we have fully eqiupped rooms for a convenient and comfortable stay. The breakfast packs are only a basic convenience, nothing beats a good hearty breakfast ypou can get from the cafe right across the road though!Kind RegardsQuest on Thorndon Team

10/10 Excellent

Murray

Liked: Cleanliness, property conditions & facilities
Always enjoy our stay@ Quest on Thorndon. Can’t fault it. Gr8 location& very quiet ✅
Stayed 1 night in Feb 2024
Response from Simon on 13 Feb 2024
Hello Murray,Thank you for your feedback, we always happy to have you stay with us and look forward to seeing you again soon.Kind RegardsQuest on Thorndon Team

6/10 Okay

Gyorgy

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Exterior of the location was ok but the condition of the room was so poor and thousand of bugs was in the bed! I received approx 200 pinches. So bad
Stayed 2 nights in Feb 2024
Response from Simon on 9 Mar 2024
Hello Gyorgy,We are still waiting for you to remove this feedback as you have agreed that it is not an accurate account of our hotel. We did not have and never had bed bugs in our hotel. You stayed two nights and obviously nothing happened on your first night. Im sure if there were a thousand bugs in the bed the guest before and after you in the room would have been affected too as we were fully booked in and around your stay with us. We hope you can remove this inaccurate feedback as you said you were would.Kind Regards

10/10 Excellent

Chris

Liked: Cleanliness, amenities, property conditions & facilities
Great location near to the main railway station and just outside the CBD. Good facilities in the room and a good added bonus is the ability to use the gym next door…
Stayed 1 night in Jan 2024
Response from Chris on 31 Jan 2024
Kia Ora Chris,Thank you for your kind words. I'm so glad you enjoyed your stay and made the most of the facilities we offer.We hope to welcome you again soon.Kind regards,Quest on Thorndon staff

10/10 Excellent

Greg

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location and easy access to stadium. Highly recommend if you are in town for an event
Stayed 2 nights in Jan 2024
Response from Chris on 31 Jan 2024
Kia Ora Greg,Thank you very much for taking the time and leaving an excellent review. I'm thriller you enjoyed your stay. Kind regards,Quest on Thorndon staff

10/10 Excellent

Jo

Liked: Amenities, property conditions & facilities
Really handy as we were getting on the bluebridge ferry, also convenient for bars and restaurants in the harbour. Stunning apartment at the top of the building!
Stayed 1 night in Jan 2024
Response from Simon on 27 Jan 2024
Hello Jo,Thank you for your excellent review. We are glad you enjoyed our close proximity to the ferry terminal,only a few minutes walk. We hope we can host you again in the future,Kind RegardsQuest on Thorndon Team

10/10 Excellent

Timothy

Liked: Cleanliness, room comfort
Great location for train or ferry
Quest on Thorndon was convenient, comfortable with the in-room laundry and kitchen adding to the stay. The staff was great. We arrived on the Northern Explorer and a couple of days later left on the ferry to Picton so the proximity to the train depot and ferry port was a plus for us.
Stayed 3 nights in Jan 2024
Response from Simon on 27 Jan 2024
Hello Timothy,Thank you for taking your time to leave your excellent review. We are glad you enjoyed your stay with us and that the room had all you needed for a comfortable stay. Yes, we are the closest hotel to the Railway station and the ferry terminals which as you found are within a short walking distance. Thank you and please come again next time.

10/10 Excellent

Murray

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Simon on 27 Jan 2024
Hello Murry, Thank you for your excellent feedback, we hope to see you again soon.Kind RegardsQuest on Thorndon Team

8/10 Good

donna

Business traveller
Liked: Cleanliness, property conditions & facilities
I didn't like no receptionist after 7pm
Stayed 2 nights in Oct 2023
Response from Simon on 28 Oct 2023
Hello Donna,Thank you for your feedback. Our reception hours are 7:00am-7:00pm Mon - Fri and 8.30am-5:00pm Sat -Sun.Kind RegardsQuest on Thorndon Team

10/10 Excellent

Simon, Putiki

Liked: Cleanliness, amenities, property conditions & facilities
Perfect easy spot to spend some time in.
Stayed 1 night in Oct 2023
Response from Simon on 28 Oct 2023
Hello SimonThank you for your feedback. We hope we can host you next time you are in Wellington again.Kind RegardsQuest on Thorndon Team

10/10 Excellent

Jacqueline, London

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay if you are catching the Interislander ferry.
Stayed 1 night in Oct 2023
Response from Simon on 28 Oct 2023
Hello Jacqueline,Thank you for your feedback. Yes, we are the closest hotel to the Ferry terminals and glad you enjoyed your short drive there!We hopw we can host you again soon.Kind RegardsQuest on Thorndon Team

10/10 Excellent

Marta G

Liked: Cleanliness, room comfort
Wonderful hotel stay
Excellent stay. Near Wellington train station and buses. Clean, helpfull staff, modern and ci fortable rooms.
Stayed 2 nights in Oct 2023
Response from Chris on 21 Nov 2023
Kia Ora Marta,Thank you for leaving such wonderful feedback.I'm glad you enjoyed your stay and made the most of our clean & comfortable rooms.We hope to welcome you again soon.Kind regards,Quest on Thorndon Staff

10/10 Excellent

Geoff

Liked: Cleanliness, room comfort
Quest the best
A staple diet of quality and reliability Room and staff great set out , cosy but very useable . Only draw back is the extra cost and outdoor parking for hire car
Stayed 2 nights in Oct 2023
Response from Chris on 8 Nov 2023
Kia Ora Geoff,Thank you for the amazing review. I'm so glad you enjoyed your stay with us. and we apricate you not marking us down for the parking. our parks are quite a bit cheaper than the other options in the area.We hope to welcome you back soon.Kind regardsQuest on Thorndon Staff

8/10 Good

Deborah

Stayed 1 night in Mar 2023
Response from Chris on 8 Nov 2023
Kia Ora Deborah,Thank you for taking the time to leave a review. it is greatly apricated.We hope to welcome you again soon.Kind regardsQuest on Thorndon Staff

10/10 Excellent

Kay

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Modern, tidy and clean accommodation with every convenience
Stayed 2 nights in Aug 2023
Response from Simon on 21 Aug 2023
Hello Kay,Thank you for your excellent feedback. We are happy you found that our accommdation was nice and clean and had everything you required for a enjoyable stay.Kind RegardsQuest on Thorndon Team

8/10 Good

Carrie

Liked: Cleanliness, amenities, property conditions & facilities
Clean and functional. Loved having a washer and dryer. Had to walk a bit to get to restaurants, but super close to the stadium
Stayed 2 nights in Jul 2023
Response from Quest on Thorndon- Front Desk on 8 Aug 2023
Hi Carrie, Thank you for your review and rating on your stay with us. We are very happy that you liked our rooms and what we have to offer in them. We do apologise that we are a little bit of a walk to the nearest restaurant, but yes we are close to the stadium for all of the FIFA games. We hope you have a great rest of your year, and we hope to see you again. Kind regards,

10/10 Excellent

Muriel

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Quest on Thorndon- Front Desk on 8 Aug 2023
Hi Muriel, Thank you for you high rating on your stay with us. We are very happy to see you had a great stay. We hope you have a wonderful rest of your year, and we look forward to seeing you again. Kind regards,

8/10 Good

Jacob

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was a comfortable Hotel and the staff were very friendly and willing to help as needed.
Stayed 3 nights in Jul 2023
Response from Quest on Thorndon- Front Desk on 1 Aug 2023
Hi Jacob, Thank you for you review and rating on your stay with us. We are very happy to hear that you had a pleasant stay with us. We hope to see you again. Kind regards,

10/10 Excellent

Lindsay

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Lovely stay, perfect for what we needed, clean and modern and nice and quiet. Will definitely stay again
Stayed 1 night in Jul 2023
Response from Quest on Thorndon- Front Desk on 1 Aug 2023
Hi Lindsay, Thank you for your amazing review and rating on your stay with us. We are so happy to hear that you had an amazing stay with us, and loved the facilities we have to offer in our rooms. We hope to see you again in the future, and I hope you have a wonderful rest of your year. Kind regards,

10/10 Excellent

Casey

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Decent size room with everything you need. Friendly staff on the front desk at check in. Would stay here again!
Stayed 1 night in Jul 2023
Response from Simon on 16 Jul 2023
Hello Casey,Thank you for your feedabck, we are pleased you enjoyed our fully contained and spacious rooms, we look forward to be able to host you again in the future.Kind RegardsSimon

10/10 Excellent

Mark

Stayed 1 night in Jul 2023
Response from Quest on Thorndon- Front Desk on 1 Aug 2023
Hi Mark, Thank you for your top rating on your stay with us. We hope to see you again. Kind regards,

10/10 Excellent

Brent

Liked: Cleanliness, amenities, property conditions & facilities
Easy walk to town and very accessible to Bluebridge ferries.
Stayed 1 night in Jun 2023
Response from Simon on 16 Jul 2023
Hello Brent, Thank you for your feedback.We are a short stroll to the CBD, but far enough away to have a quiet nights sleep! We are very close to both Ferry terminals for ease of access by car and or walking.Kind RegardsSimon

10/10 Excellent

Marie

Liked: Cleanliness, amenities, property conditions & facilities
Excellent facilities, friendly staff. Car parking with electric car charging point was a welcome bonus.
Stayed 1 night in May 2023
Response from Simon on 30 May 2023
Hello Marie,Thank you for taking you time to leave your excellent feedback. We are glad you enjoyed your stay with us and yes we have very convenient parking options that includes EV chargers. We welcome you back anytime.Kind RegardsSimon

10/10 Excellent

Twyla

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very easy to find. Unfortunately we arrived in the dark and had trouble finding a parking spot. The after hours attendant was helpful
Stayed 1 night in Apr 2023
Response from Simon on 14 May 2023
Hello Twyla,Thank you for your feedback. We are glad our after hours duty manager was able to assist and that we were easy to find. Kind RegardsQuest on Thorndon Team

10/10 Excellent

SUE

Liked: Cleanliness, property conditions & facilities
It was right next to the Marae - which was a big plus
Stayed 1 night in Mar 2023
Response from Simon on 14 May 2023
HI Sue,Thank you for your feedback,Yes we are right next door , we are glad you enjoyed our location. Anyone that needs accommdation for going to the Marae, we are right next door. Kind RegardsQuest on Thorndon Team

8/10 Good

Francis

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from Simon on 14 May 2023
Thank you for your feedback.Kind RegardsQuest on Thorndon Team

10/10 Excellent

Lynn

Stayed 2 nights in Mar 2023
Response from Simon on 14 May 2023
Thank you for your excellenr feedback Lynn, very much appreciated and we welcome you back anytime.Kind RegardsQuest on Thorndon Team

8/10 Good

Helen

Travelled with family
Liked: Cleanliness, room comfort
Great stopover
One night stay. So was a comfortable sleep over. Used the washing machine and a nice walk to restaurants in vicinity. It’s a quest so don’t expect the usual hotel service but a great place to stay. No parking, street parking only. Can be difficult.
Stayed 1 night in Mar 2023
Response from Simon on 14 May 2023
Hello Helen, Thank you for your feedback. Yes, we are a very comfortable and quiet hotel, certainly not a 5 star hotel, but I would say our service is up there with most. Parking is limited and has to be reserved at the tme of booking to avoid missing out.Kind RegardsQuest on Thorndon Team

8/10 Good

A

Stayed 1 night in Mar 2023
Response from Simon on 13 Mar 2023
Thank you for your feedback

10/10 Excellent

David

Liked: Cleanliness, room comfort
Lovely accommodation
Our whole stay was excellent. Chris on reception was professional, polite and very helpful as were all the house staff. Our main requirement was to relax and be close to the railway station ready for an early morning departure and the Quest exceeded all expectations. Thank you so much to everyone.
Stayed 2 nights in Feb 2023
Response from Simon on 13 Mar 2023
Hello David,Thank you for your feedback , we are glad you enjoyed your stay with us and yes we are a 2 minute walk from the train station. We welcome you back anytime!Quest on Thorndon Team

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very near Circular Quay and transport
Stayed 4 nights in Feb 2023
Response from Simon on 13 Mar 2023
Hi Juile, Thank you for your feedback, please come again!Kind Regards

8/10 Good

Lou

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Very good
Stayed 1 night in Feb 2023
Response from Simon on 13 Mar 2023
Hi Lou,Thank you for your feedback.Kind Regards

8/10 Good

David

Liked: Cleanliness
Dark Living Room
The hotel is in a great location within walking distance of Parliament and historic buildings in Thorndon. Unfortunately our room was not as shown in the pictures as the living room was a dark cave with no natural light before the bedroom. Check that you are getting the one bedroom apartment layout in the picture
Stayed 3 nights in Feb 2023
Response from Simon on 13 Mar 2023
Hi David, Thank you for your feedback. Yes, we are a very short walk to Parliament and all associated buildings. Yes not all our rooms are the same unfortunately and if required please call us to see if those rooms are availbale.Kind Regards

10/10 Excellent

Ms CA Lewis

Stayed 3 nights in Feb 2023
Response from Simon on 13 Mar 2023
Hello Ms CA LewisThank you for your excellent feedback.Kind Regards

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, room comfort
Excellent stay
Excellent, really beautiful apartment and very close to what we needed. The gentleman at the front stayed late to allow us to check in and they even emailed us about late checkin protocols. Excellent value, would stay again.
Stayed 1 night in Feb 2023
Response from Simon on 13 Mar 2023
Hello AmyThank you for your feedback. We appreciate your kind words, we hope we can host you again in the future.Kind Reagrds

10/10 Excellent

Kevan

Liked: Cleanliness, amenities, property conditions & facilities
An extremely well equipped room. Great kitchen, bathroom with great products throughout.
Stayed 1 night in Jan 2023
Response from Simon on 13 Mar 2023
Hello Kevan,Thank you for your feedback. We are glad you enjoyed our extra goodies we privde onnour bathrooms.Please come again next time!Kind Regards

10/10 Excellent

Jen

Liked: Cleanliness, room comfort
Great place
Amazing apartment, had everything including a washer and dryer. Brilliant to be able to do laundry in the room. Great location, handy for the ferry which is the main reason I booked it. Easy walking distance to attractions etc. So clean and the bed was super comfy.
Stayed 1 night in Jan 2023
Response from Simon on 13 Mar 2023
Hello Jen Thank you for your excellent feedack, yes its great to be able to offer washing faciliites in all or rooms. We hope to be able to host you again in the future.Kind Regards

8/10 Good

L M

Stayed 2 nights in Jan 2023

10/10 Excellent

Dean

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very friendly and helpful staff, great location, spacious room
Stayed 1 night in Dec 2022

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Absolutely brilliant accommodation staff, property, housekeeping, and location which was walking distance to everything. Thoroughly recommend this property to others and to not judge a book by its cover.
Response from Chris on 10 Jan 2023
Hi Mark,Thank you for sharing your experience,We are very lucky to be so close to the city centre but not have all the noise.I'm are glad we could make your stay enjoyable. I hope to welcoming you again soon.