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Swissôtel Wellness Resort Alatau Almaty

4.5 star property
Luxury Almaty hotel in Nauryzbay District with 3 restaurants
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Swissôtel Wellness Resort Alatau Almaty

Lounge
Restaurant
Front of property
Presidential Suite, 1 King Bed
Restaurant

Reviews

8.2 out of 10

Very good

Popular amenities

  • Pool
    Pool
  • Bar
    Bar
  • Breakfast available
    Breakfast available
  • Gym
    Gym
  • Spa
    Spa
  • Parking included
    Parking included
The price is NZ$312
includes taxes & fees
11 Nov - 12 Nov
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Room options

Available filters for rooms
Showing 14 of 14 rooms

View all photos for Classic Room, 1 King Bed, Mountain View (Panoramic)

Classic Room, 1 King Bed, Mountain View (Panoramic)

Classic Room, 1 King Bed, Mountain View (Panoramic)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Pillow menu
Day bed
Premium bedding
  • 36 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Twin Room, 2 Single Beds, Mountain View

Premium bedding, minibar, in-room safe, desk

Classic Twin Room, 2 Single Beds, Mountain View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Pillow menu
Day bed
Premium bedding
  • 37 sq m
  • Mountain view
  • Sleeps 2
  • 2 Single Beds

View all photos for Classic Room, 1 Double Bed, Mountain View

Classic Room, 1 Double Bed, Mountain View

Classic Room, 1 Double Bed, Mountain View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Pillow menu
Day bed
Premium bedding
  • 37 sq m
  • Mountain view
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Suite, 1 King Bed with Sofa bed

Deluxe Suite, 1 King Bed with Sofa bed

Deluxe Suite, 1 King Bed with Sofa bed

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Dining table
Smart TV
  • 138 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Suite, 1 King Bed, Mountain View (Panoramic)

Executive Suite, 1 King Bed, Mountain View (Panoramic)

Executive Suite, 1 King Bed, Mountain View (Panoramic)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Dining table
Smart TV
Hypo-allergenic bedding
  • 123 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Mountain View (Panoramic)

Junior Suite, 1 King Bed, Mountain View (Panoramic)

Junior Suite, 1 King Bed, Mountain View (Panoramic)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Smart TV
Hypo-allergenic bedding
Pillow menu
  • 61 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Suite, 1 King Bed, Mountain View (Panoramic)

Grand Suite, 1 King Bed, Mountain View (Panoramic)

Grand Suite, 1 King Bed, Mountain View (Panoramic)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Dining table
Smart TV
Hypo-allergenic bedding
  • 85 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Pillow menu
Day bed
Premium bedding
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Dining table
Smart TV
Hypo-allergenic bedding
  • 62 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Room, 2 Single Beds, Mountain View (Panoramic)

Designer toiletries, hair dryer, dressing gowns, slippers

Deluxe Twin Room, 2 Single Beds, Mountain View (Panoramic)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Smart TV
Hypo-allergenic bedding
Pillow menu
Day bed
  • 45 sq m
  • Mountain view
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Room, 1 King Bed, Mountain View (Panoramic)

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, Mountain View (Panoramic)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Smart TV
Hypo-allergenic bedding
Pillow menu
Day bed
  • 45 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Room, 2 Single Beds, Mountain View

Designer toiletries, hair dryer, dressing gowns, slippers

Deluxe Twin Room, 2 Single Beds, Mountain View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Smart TV
Hypo-allergenic bedding
Pillow menu
Day bed
  • 43 sq m
  • Mountain view
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Room, 1 King Bed, Mountain View

Designer toiletries, hair dryer, dressing gowns, slippers

Deluxe Room, 1 King Bed, Mountain View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Smart TV
Hypo-allergenic bedding
Pillow menu
Day bed
  • 43 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Twin Room, 2 Single Beds, Mountain View (Panoramic)

Premium bedding, minibar, in-room safe, desk

Classic Twin Room, 2 Single Beds, Mountain View (Panoramic)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Pillow menu
Day bed
Premium bedding
  • 36 sq m
  • Mountain view
  • Sleeps 2
  • 2 Single Beds

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About the area

Map
Tausamaly 50A, Almaty, A32BOF2

What's nearby

  • Almaty Central Stadium - 16 min drive
  • Republic Square - 18 min drive
  • Almaty Opera House - 18 min drive
  • Zenkov Cathedral - 18 min drive
  • MEGA Park - 19 min drive

Getting around

  • Almaty Station - 43 min drive
  • Almaty (ALA-Almaty Intl.) - 58 min drive

Restaurants

  • ‪Лагманхана "Ифтар - ‬8 min drive
  • ‪Pizza in - ‬8 min drive
  • ‪Ресторан Тұлпар - ‬6 min drive
  • ‪Шафран - ‬8 min drive
  • ‪KFC - ‬9 min drive

About this property

Swissôtel Wellness Resort Alatau Almaty

Luxury hotel located in Nauryzbay District
Take advantage of an adjacent golf course, a poolside bar and designer shops on-site at Swissôtel Wellness Resort Alatau Almaty. Get out on the links at this hotel and enjoy amenities such as golf caddies. Treat yourself to a manicure/pedicure, a facial or a Swedish massage at Purovel Spa & Sport, the on-site spa. Be sure to enjoy a meal at any of the 3 on-site restaurants. In addition to a coffee shop/cafe and a garden, guests can connect to free in-room WiFi, with a speed of 25+ Mbps.
Additional perks include:
  • 4 outdoor pools and an indoor pool, with sunloungers
  • Free self-parking
  • Buffet breakfast (surcharge), a round-trip airport shuttle (surcharge) and wedding services
  • A reception hall, a lift and 5 meeting rooms
Room features
All 222 rooms boast comforts, such as premium bedding and pillow menus, in addition to perks, such as laptop-compatible safes and laptop-friendly workspaces.
More conveniences in all rooms include:
  • Hypo-allergenic bedding and day beds
  • Bathrooms with heated floors and designer toiletries
  • 49-inch Smart TVs with digital channels
  • Wardrobes/cupboards, daily housekeeping and electrical adapters/chargers

Languages

English, Russian, Turkish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 7:30 AM to 10:30 AM on weekdays and 7:30 AM to 11:00 AM on weekends; KZT 14,000 to 14,000 for adults and KZT 7,000 to 14,000 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 5 meeting rooms
  • Business centre
  • Conference centre (646 square foot of space)

Outdoors

  • Garden
  • In a state park
  • On a lake
  • Picnic area
  • Pool loungers

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot/mineral springs
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices in meeting rooms
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Pool access ramp on site
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Communal living room
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Day bed
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Bidet
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Heated bathroom floor
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 49-inch smart TV with digital channels

Food and drink

  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: noon
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from October 3 2024 to March 31 2025 (dates subject to change):
  • One of the swimming pools
The following facilities are closed seasonally each year. They will be closed from 3 October to 31 March:
  • One of the swimming pools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Cots (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately KZT 14000 to 14000 for adults and KZT 7000 to 14000 for children
  • Airport shuttle fee: KZT 15000 per vehicle (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can contact the property using the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
Reservations are required for golf tee times and massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 16 years old are not allowed in the swimming pool, health club, fitness facility or hot tub

Property is also known as

Swissôtel Wellness Resort Alatau Almaty Hotel
Swissôtel Wellness Resort Alatau Almaty Almaty
Swissôtel Wellness Resort Alatau Almaty Hotel Almaty
Swissôtel Wellness Resort Alatau Almaty (Opening October 2021)

Frequently asked questions

Does Swissôtel Wellness Resort Alatau Almaty have a pool?

Yes, this property has an indoor pool, 4 outdoor pools and a children's pool. One of the swimming pools is closed seasonally each year from October 3 until March 31. One of the swimming pools will be unavailable from October 3 2024 until March 31 2025 (dates subject to change).

How much does it cost to stay at Swissôtel Wellness Resort Alatau Almaty?

As of 5 Nov 2024, prices found for a 1-night stay for 2 adults at Swissôtel Wellness Resort Alatau Almaty on 11 Nov 2024 start from NZ$311.85, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Swissôtel Wellness Resort Alatau Almaty pet-friendly?

No, pets are not allowed at this property.

How much is parking at Swissôtel Wellness Resort Alatau Almaty?

Self-parking is free at this property.

What time is check-in at Swissôtel Wellness Resort Alatau Almaty?

Check-in start time: 3:00 PM; check-in end time: noon.

What time is check-out at Swissôtel Wellness Resort Alatau Almaty?

Checkout is at noon.

Does Swissôtel Wellness Resort Alatau Almaty provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of KZT 15000 per vehicle applies.

Where is Swissôtel Wellness Resort Alatau Almaty located?

Located in Nauryzbay District, this luxury hotel is within 9 miles (15 km) of First President of Kazakhstan Park, Casino Zodiak and Republican German Drama Theatre. Medeu Skating Rink and Kazakhstan Museum of Arts are also within 9 miles (15 km).

Swissôtel Wellness Resort Alatau Almaty Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 17 out of 28 reviews" "
Rating 8 - Good. 3 out of 28 reviews" "
Rating 6 - Okay. 3 out of 28 reviews" "
Rating 4 - Poor. 3 out of 28 reviews" "
Rating 2 - Terrible. 2 out of 28 reviews" "

9.2/10

Cleanliness

8.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Fahad

Liked: Cleanliness, staff & service, property conditions & facilities
Very cool place
Stayed 5 nights in Oct 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
BEautiful surroundings -- a great facility -- a modern Soviet-style "sanitorium"
Stayed 3 nights in Aug 2024

10/10 Excellent

Asel

Liked: Cleanliness, staff & service, property conditions & facilities
great hotel!
Stayed 7 nights in Jul 2024

8/10 Good

Kevin Alexander

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely hotel in a beautiful setting with some very attentive members of staff who try their best to provide a great experience for their guests. The massage and spa facilities are excellent. The inclusive breakfast is excellent in both quality and the range of food offered Unfortunately I got a feeling of what the Americans call being 'Nickel and Dimed' For instance, after travelling for 24 hours to reach this hotel and arriving at midday the reception staff informed me that I would have to pay an early check in charge if I wanted to go to a room as I had arrived before the 15.00 hrs check in time! I would also not be allowed to use the swimming pool/spa facilities before the appointed 15.00 hrs check in time. On check out day a special tag is now given to those leaving the hotel as you will be asked to leave the swimming pool/spa facilities after midday! Come on Swissotel are you a five star luxury hotel or are you a spa resort? Your customers need to know!
Stayed 3 nights in Jul 2024

6/10 Okay

Asheesh

Liked: Cleanliness
Stayed 4 nights in Jun 2024

10/10 Excellent

Saied Sokhail

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2024

10/10 Excellent

Baurzhan

Liked: Cleanliness, staff & service, property conditions & facilities
Suck an amazing place. Enjoyed food and spa
Stayed 1 night in Mar 2024

10/10 Excellent

Ariun-Erdene

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2024

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

2/10 Terrible

Mohammad

Disliked: Staff & service, property conditions & facilities
IT IS NOT A 5 STAR . AFWFUL STAF.. I DO NOT RECOMMEND..
Stayed 1 night in May 2023

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Very good especially the pool food very poor
Stayed 11 nights in May 2023

8/10 Good

Ariun-Erdene

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2022

10/10 Excellent

Ruslan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

Alijon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Beautiful garden
Stayed 9 nights in May 2022

10/10 Excellent

Verified traveller

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
All staff are polite and friendly.
Stayed 3 nights in Apr 2022

10/10 Excellent

Anna

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Клиентоориентированность
Stayed 1 night in Jan 2022

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Check-in was 4 hours late and no apologize
Check-in was 4 hours late and no additional services were provided. Facilities are good but the worst check-in service was provided which ruined my mood from the start.
Stayed 1 night in Aug 2024

10/10 Excellent

Abdulkadir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2024

10/10 Excellent

Abdulkadir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2024

4/10 Poor

Milagros

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Although new hotel it's not conveniently located. The spa is not really relaxing as water in pool and jacuzzi is warm close to cold in winter. But what was worse is the terrible customer service and attitude most of the personal has. They dont smile, everything you ask for is a problem and they cant even try to solve. Few people were helpful like the bell boys. Also they speak poor english but hardly understand it, other hotels in the city even speak in spanish to me... not here. Also i was wearing a speedo to swim and they said it was offensive while there were more people wearing similar speedos. Food wasnt great euther and theres nowhere else close to eat. Not a very fulfilling experience overall.
Stayed 1 night in Nov 2023

4/10 Poor

GOKHAN

Stayed 1 night in Aug 2023

8/10 Good

Tuncay

Stayed 3 nights in Mar 2023

10/10 Excellent

MARC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avis Marc CASAGRANDE
Un séjour d'une semaine très agréable Une très jolie chambre avec vue sur la montagne Une piscine de rêve Un personnel à votre service Un lieu isolé de la ville ou il fait bon se reposer dans un joli parc boisé.
Stayed 5 nights in Nov 2022

4/10 Poor

Masood

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
For 340€ a night for a deluxe room, i expected a lot more. Most of the employees don't speak english. The minibar in our room was even locked.
Stayed 2 nights in Sep 2022

10/10 Excellent

Simon

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
很好的酒店，下次还会住
Stayed 9 nights in Aug 2022