Alto Pino Holidays from NZ$2,249

One of the most misleading places we’ve stayed. Has a locked gate to the property but anyone can buzz and be let in. None of the outside doors are locked, and the balcony doors are not lockable either. Anyone could theoretically access their neighbors rooms by hopping over the short walls between each balcony as none of the doors have locks on them. The room we stayed in looked nice at first, but we found cockroaches and bugs a couple days in. The shower head leaked and the floor of the shower was angled in such a way that it never drained. The refrigerator ticked like a clock and apparently didn’t fit in the cupboard it was supposed to, as it sat beside it and the door was screwed shut. The mattresses didn’t fit the bed frames. One of the hallways smelled like “the green stuff” the entire time we stayed there so maybe it was an employee? The most redeeming quality was the breakfast, which was mostly good, but most mornings no matter what time we got there at there was a shortage of plates and cutlery, and seats were hard to find, which is an issue when you can’t take anything out of the dining area. Two of the mornings the coffee creamer was also sour. The staff was mostly pleasant but there was one night that we brought food back from a restaurant and when we asked at the front reception for cutlery we were told they didn’t have any… despite there being a full breakfast room in another building. All in all, I don’t think we will stay here again.

It was not advertised that the gym and rooftop pool are only for “club” rooms (didn’t know that was a thing). The pool closes at 8pm which also isn’t advertised.

Great customer service. Clean propeery

Friendly staff and a great location.