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Palace Hotel Arusha

4.0 star property
Unwind in style at this upscale hotel's serene garden or get energized for your day ahead over a delicious breakfast.

Photo gallery for Palace Hotel Arusha

Deluxe Suite, 1 Queen Bed, Non Smoking | Balcony view
Front of property - evening/night
Property entrance
Lobby sitting area
Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Spa
  • Gym
  • Room service
  • 24/7 front desk
  • Breakfast included
The current price is NZ$284
includes taxes & fees
20 Feb - 21 Feb

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Room, 1 Double Bed, Non Smoking, City View

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Standard Room, 1 Double Bed, Non Smoking, City View

Highlights

Soundproofed
Individually furnished
Individually decorated
Fireplace
Air conditioning
Heating
Connecting rooms available
Fridge
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Queen Bed, Non Smoking

Superior Room, 1 Queen Bed, Non Smoking

Superior Room, 1 Queen Bed, Non Smoking

Highlights

Soundproofed
Individually furnished
Individually decorated
Fireplace
Air conditioning
Heating
Connecting rooms available
Fridge
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Double Bed, Non Smoking

Deluxe Room, 1 Double Bed, Non Smoking

Deluxe Room, 1 Double Bed, Non Smoking

Highlights

Soundproofed
Individually furnished
Individually decorated
Fireplace
Air conditioning
Heating
Connecting rooms available
Fridge
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Suite, 1 Queen Bed, Non Smoking

Deluxe Suite, 1 Queen Bed, Non Smoking

Deluxe Suite, 1 Queen Bed, Non Smoking

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Fireplace
Air conditioning
Heating
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio, 1 Double Bed, Non Smoking

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Studio, 1 Double Bed, Non Smoking

Highlights

Separate dining area
Soundproofed
Individually furnished
Individually decorated
Fireplace
Air conditioning
Heating
Connecting rooms available
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Room, 1 Queen Bed, Non Smoking

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Executive Room, 1 Queen Bed, Non Smoking

Highlights

Soundproofed
Individually furnished
Individually decorated
Fireplace
Air conditioning
Heating
Connecting rooms available
Fridge
  • City view
  • Sleeps 2
  • 1 Queen Bed

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About the area

Map
Makongoro Road, Arusha, Arusha Region

What's nearby

  • Arusha Clock Tower - 3 min walk
  • Arusha International Conference Centre - 5 min walk
  • Maasai Market and Curios Crafts - 9 min walk
  • Sheikh Amri Abeid Memorial Stadium - 15 min walk
  • Arusha Golf Course - 4 min drive

Getting around

  • Arusha (ARK) - 26 min drive

Restaurants

  • ‪Karibu Uzunguni City Park - ‬10 min walk
  • ‪The Chinese Dragon - ‬20 min walk
  • ‪Kitamu Cafe - ‬3 min walk
  • ‪Africafe - ‬2 min walk
  • ‪Arusha Center Inn Restaurant - ‬11 min walk

About this property

Palace Hotel Arusha

Upscale hotel connected to the convention centre
A free breakfast buffet, a terrace and a garden are just a few of the amenities provided at Palace Hotel Arusha. Treat yourself to a massage at the on-site spa. The on-site restaurant offers breakfast and dinner. Stay connected with free in-room WiFi, and guests can find other amenities, such as dry cleaning/laundry services and a bar.
You'll also enjoy perks such as:
  • Free self-parking
  • A round-trip airport shuttle (surcharge), free newspapers and tour/ticket information
  • A lift, coffee/tea in reception and a front desk safe
Room features
All 97 individually furnished rooms boast comforts, such as 24-hour room service and fireplaces, as well as thoughtful touches, such as premium bedding and pillow menus.
Extra conveniences in all rooms include:
  • Egyptian cotton sheets, pillowtop mattresses and down duvets
  • Bathrooms with rainfall showers or deep-soaking baths plus free toiletries and hairdryers
  • 32-inch LED TVs with satellite channels
  • Fridges, electric kettles and heating

Languages

English, Swahili

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Full-service spa
  • Sauna
  • Steam room

Family friendly

  • In-room refrigerator
  • In-room sofa bed
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • 3 meeting rooms
  • Business centre
  • Conference centre

Outdoors

  • Garden
  • Terrace

Full-service spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Pillow menu
  • Pillowtop mattress
  • Sofa bed

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub or rainfall showerhead
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LED TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Fireplace
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 11:00 AM; check-in end time: midnight
Early check-in subject to availability
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10:30 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Optional extras

  • Airport shuttle fee: USD 60 per vehicle (one-way)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Palace Arusha
Palace Hotel Arusha Hotel
Palace Hotel Arusha Arusha
Palace Hotel Arusha Hotel Arusha

Frequently asked questions

Is Palace Hotel Arusha pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Palace Hotel Arusha?

As of 19 Feb 2025, prices found for a 1-night stay for 2 adults at Palace Hotel Arusha on 20 Feb 2025 start from NZ$284.03, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Palace Hotel Arusha?

Self-parking is free at this property.

What time is check-in at Palace Hotel Arusha?

Check-in start time: 11:00 AM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Palace Hotel Arusha?

Checkout is at 10:30 AM. Late checkout is available for a fee (subject to availability).

Does Palace Hotel Arusha provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 60 per vehicle applies.

Where is Palace Hotel Arusha located?

Located in the heart of Arusha, this spa hotel is within a 5-minute walk of Natural History Museum and Arusha Clock Tower. Arusha International Conference Centre and Maasai Market and Curios Crafts are also within 10 minutes.

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Palace Hotel Arusha Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 15 out of 39 reviews
Rating 8 - Good. 16 out of 39 reviews
Rating 6 - Okay. 4 out of 39 reviews
Rating 4 - Poor. 3 out of 39 reviews
Rating 2 - Terrible. 1 out of 39 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jon

The room was nicer than expected. The staff was helpful and made us feel welcomed. The included breakfast was very good. We slept well.
Stayed 1 night in Sep 2024

2/10 Terrible

Gail

Liked: Cleanliness, staff & service, amenities
The Palace Hotel requires updating especially the rooms. Faded Grandeur. The lift is hit and miss. The restuarant has 2 menus however the staff only give al a carte ...although they do have a snack menu. Customer service needs to be looked into. When I questioned i did notice staff had taken off I.D badges off so i was difficult to assess. Found the staff to be quite rude and dismissive. Not an enjoyable stay im afraid.
Stayed 10 nights in Sep 2023

10/10 Excellent

Merry

Stayed 1 night in Sep 2024

10/10 Excellent

Arif

Stayed 2 nights in Jun 2024

8/10 Good

Scott

Stayed 1 night in Jul 2023

8/10 Good

Jann

Gute Unterkunft im Zentrum von Arusha
Immer wieder gerne
Stayed 1 night in Feb 2023

10/10 Excellent

Evangelina

Stayed 2 nights in Jul 2022

10/10 Excellent

Heather

Stayed 1 night in Jun 2022

8/10 Good

Ali

Stayed 1 night in Mar 2022

8/10 Good

Nilanjan

Great location - couldn't ask for more. However, the property could do with more modern amenities. E.g. hotel rooms don't have USB charging points for phones, etc. whereas most other hotels in Arusha have this basic amenity. Bathrooms could also do with upgrades, recaulking, etc.
Stayed 1 night in Feb 2022

8/10 Good

Nadim Abou

Liked: Cleanliness
Location is very good. The room was not very clean, there was a very bad odor in the room. It really was a shame
Stayed 1 night in Nov 2021

10/10 Excellent

Verified traveller

Great breakfast, good equipment in the gym and the staff were wonderful.
Stayed 2 nights in Aug 2021

8/10 Good

Verified traveller

Good
Stayed 1 night in Jul 2021

8/10 Good

roger

Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Good location
Stayed 1 night in Apr 2021

10/10 Excellent

John, Louisville, Kentucky

A very convenient location for the purpose of my visit. The staff was very friendly, readily available for all my needs gave extra perks that was not expected. This hotel will be on the top of my list whenever I visit Arusha again.
Stayed 3 nights in Jan 2021

8/10 Good

Verified traveller

Very Nice staff. Room needs refreshing but comfortable bed.
Stayed 1 night in Jan 2020

6/10 Okay

Jean

The staff were pleasant. They helped out with our baby while we ate breakfast. The breakfast was delicious. The room was nice with a great view. However, they had a new years Eve party on the 9th floor rooftop that was so so loud in our room on the 8th floor. There was an after party until 3am. It just made it hard to sleep with a baby as well. We told the front desk and nothing was done about it.
Stayed 1 night in Dec 2019

8/10 Good

seokjoo

호텔은 비교적 깨끗하나 창문의 방충방이 부실하여 환기를 할 수가 없었습니다(모기가 들어와서 해충작업을 함) 또 외부에 식당이 없어서 불편함이 있음
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveller

The staff was wonderful and very accommodating. The included brunch buffet was also good.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Stayed 5 nights in Dec 2019

4/10 Poor

Verified traveller

Disliked: Amenities
It looks like an upscale hotwl and the staff certainly maintains that level of quality, but under the surface many things are wrong. I didn't have hot water in my shower,4 of the 5 days I was there, even after changing rooms. Several lights were out in the rooms and the TV didn't work in one of them either. The restaurant was out of several items and the list of unavailable things grew daily.
Stayed 4 nights in Oct 2019

8/10 Good

Verified traveller

Per essere un albergo a prezzo molto accessibile in Tanzania non ci si può lamentare... molto pulito, e silenzioso. Mancava il phon nella stanza, ma me lo hanno procurato in sole 4 ore :-) Il ristorante interno è ok con porzioni abbondanti, colazione a buffet. Caffe orribile!
Stayed 8 nights in Sep 2019

8/10 Good

Verified traveller

Stayed 5 nights in Sep 2019

6/10 Okay

Verified traveller

Stayed 6 nights in Sep 2019