4/10 Poor
Christine
22 Dec 2024
I never complain people ahead of us waited half an hour for an elevator from 18th floor then we waited another half an hour with them. I understand a few were broken. We notified a manager on floor. I ca not believe no one addressed this on every floor. We were told to take the steps. My husband is a retired cop and amputee I know he can do four flights but not 18! First time ever I was disappointed at any hard rock ever. Have always loved your properties n restaurants. What if there was an emergency? No service elevators??
Christine
Stayed 1 night in Dec 2024