Bac Ninh Province Holidays from NZ$1,864

Most comfortable mattress we've had in over 2 months of travel in SE Asia! Slept well. 10-15 minute walk to many attractions, shopping, restaurants, etc. Staff is superior with good English skills. Also have travel consultants that arranged tour to Halong Bay for us while the hotel changed our reservation without penalty to accommodate dates. Also secured train tickets for our next stop so we didn't have to find others or arrange everything ourselves. We recommend this place and would stay again.

Great location for exploring Hanoi - staff friendly and extremely helpful

The staff were extremely inviting and friendly

The hotel is in a great location and has been beautifully redone. The buffet breakfast has a good variety. The room is a good size, except the bathroom is dark. The main issue we had was communication with staff. All employees were nice, but when we had issues with the air conditioning shutting off and not working we had to ask for help 4 different times. The staff did not communicate with each other or even come up to our room to assist. Only after the 5th attempt did we finally get assistance (2 nights later). There are many boutique hotels in the Old Town; hopefully they have trained their staff more the Hanoi Lion.

The employees at the property are so nice and accommodating. I think this is the reason the property has good customers ratings. However, this is not a 4 star hotel. It is rundown and more like a basic older motel. However, it is in an excellent location so if you want service and good location, this place is for you. If you want an upper scale hotel with a nice room and good shower, this place is not for you.