6/10 Okay
Matthew
Travelled with partner
4 Nov 2024
Liked: Cleanliness
Disliked: Staff & service, amenities
After our first night we were woken up at 6am to construction going on outside to our side of the hotel. I called the front desk asking to get a new room as we were on vacation and did not want to wake up at 6am to power tools and loud clanging. The front desk told me the construction is going on only on the third floor so we should not be able to hear it. I had to reiterate to several workers, even the manager Mandy, that there was a crane outside with workers throwing trash into a metal bucket that could be heard from outside. We were then told there was nothing that could be done and lied to that there were no other rooms available. After speaking with them I checked their website and there were 10 rooms on the other side of the hotel. All we wanted was our room to be moved so we didn’t have to hear construction for over 10 hours. Also upon arrival, our room did not have hand soap, the thermostat did not function, and the vent was extremely loud. We tried addressing these issues several times only to have the hand soap refilled. Call ahead to make sure construction isn't going on and that the room has basic amenities you are paying for.
Matthew
Stayed 3 nights in Oct 2024