2/10 Terrible
Shashank
Business traveller
14 Nov 2024
Disliked: Staff & service, amenities
I had a terrible experience of staying in "The Square Boutique Hotel" in Cairo. I booked the double deluxe room with balcony in this property for 06 night stay from 02 -08 November 2024. I confirmed about my room type and availability even after booking and hotel guys confirmed on WhatsApp which I still have the conversation. However when I reached there, reception guy first asked me to do complete payment and then told that my room is not available for 01st night as they need to repair toilet. He shifted me another run down property, not worth what I paid for. I was promised my room next day. But when I reached next day, I was given a different room with only window, no balcony. Reception guy Mohammad kept arguing that I did not book balcony room with lower cost per day. When I confronted him with proofs and their own website details, he came to say sorry that I was right but bathroom is still under repair. But what I found that my room was never under repair. He gave that room to other guest. This was a big scam. You may wonder why I still stayed there. It was because I was there for work and do not have time to go and search. So I just stayed there as location is just on Talaat Harb square, easy to commute. I paid USD 430 for this 06 day stay. first night I was transferred to Grand Palace Hotel where room cost is only USD 27 per night. For the rest of the 05 nights also, I was low cost room. This is a total scam with most of the guest there. They saved USD 150 by doing it.
Shashank
Stayed 6 nights in Nov 2024