10/10 Excellent
MANUEL
Travelled with group
26 Jun 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed during the first days of this beautiful hotel and I can say that it was a pleasant experience. It is correct that everything is new, including the staff, but there was no moment where I felt that things were missing, I think that at this moment it is just enough to have a very good vacation, with few people and fast service. Unfortunately, the sargassum problem also affects this hotel and the beach is not at its best, however, they have a giant lagoon-type pool that made me not miss the beach, the service of the waiters at the pool is super warm, always attentive to what you need and running to get what they don't have on hand. The big surprise was the food, which we loved, we really enjoyed our dinner at the Steakhouse restaurant and the tacos outside the Copal restaurant. The rooms, although we had some minor setbacks, are very comfortable, the pillows are the best I have ever slept on (I even checked what brand they were so I could buy some for my house), impeccable cleanliness and all with an ocean view, perfect for watching the sunrise. I think that in the future it will be one of the best hotels in Cancun, it seems that they are making a great effort to achieve it, so I will surely return once everything is open