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Krystal Grand Cancun All Inclusive

4.0 star property
Stylish hotel on the shore with 4 outdoor swimming pools
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Krystal Grand Cancun All Inclusive

4 outdoor pools, pool umbrellas, pool loungers
Altitude Master Suite, Ocean front | Private spa tub
Outdoor wedding area
Beach/ocean view
Altitude Corner Suite Ocean Front

Reviews

7.4 out of 10

Good

Popular amenities

  • Bar
    Bar
  • All-inclusive
    All-inclusive
  • Pool
    Pool
  • Room service
    Room service
  • Spa
    Spa
  • Housekeeping
    Housekeeping
The price is NZ$517
includes taxes & fees
14 Dec - 15 Dec

Room options

Available filters for rooms
Showing 17 of 17 rooms

View all photos for Altitude Suite King, Ocean Front

Altitude Suite King, Ocean Front

Altitude Suite King, Ocean Front

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Hypo-allergenic bedding
  • 51 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Corner Suite Ocean Front

Altitude Corner Suite Ocean Front

Altitude Corner Suite Ocean Front

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Separate bedroom
  • 56 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, Multiple Beds, Partial Ocean View

Family Room, Multiple Beds, Partial Ocean View

Family Room, Multiple Beds, Partial Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Blackout curtains
  • 88 sq m
  • Partial ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Room, 2 Double Beds, Ocean View

Superior Room, 2 Double Beds, Ocean View

Superior Room, 2 Double Beds, Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Blackout curtains
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Ocean View

Deluxe Room, 2 Double Beds, Ocean View

Deluxe Room, 2 Double Beds, Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Hypo-allergenic bedding
  • 44 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Ocean View

Superior Room, 1 King Bed, Ocean View

Superior Room, 1 King Bed, Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Blackout curtains
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Ocean View

Premium bedding, down duvets, pillow-top beds, in-room safe

Deluxe Room, 1 King Bed, Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Blackout curtains
  • 44 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Corner Suite, Partial Ocean view

Premium bedding, down duvets, pillow-top beds, in-room safe

Altitude Corner Suite, Partial Ocean view

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Blackout curtains
  • 56 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, City View

Premium bedding, down duvets, pillow-top beds, in-room safe

Standard Room, 2 Double Beds, City View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Blackout curtains
  • 44 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, City View

Premium bedding, down duvets, pillow-top beds, in-room safe

Standard Room, 1 King Bed, City View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Blackout curtains
  • 44 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Master Suite, Ocean front

Altitude Master Suite, Ocean front

Altitude Master Suite, Ocean front

Highlights

Balcony
Soundproofed
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
  • 98 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Standard Room, 1 King Bed, Partial Ocean View

Premium bedding, down duvets, pillow-top beds, in-room safe

Standard Room, 1 King Bed, Partial Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Blackout curtains
  • 44 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Suite 2 double beds, Boulevard view

Altitude Suite 2 double beds, Boulevard view

Altitude Suite 2 double beds, Boulevard view

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Blackout curtains
  • 51 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Partial Ocean View

Premium bedding, down duvets, pillow-top beds, in-room safe

Standard Room, 2 Double Beds, Partial Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Blackout curtains
  • 44 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Honeymoon Room, 1 King Bed, Sea View

Premium bedding, down duvets, pillow-top beds, in-room safe

Honeymoon Room, 1 King Bed, Sea View

Highlights

Balcony
Separate dining area
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
  • 88 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Room, 1 King Bed, Ocean View

Presidential Room, 1 King Bed, Ocean View

Presidential Room, 1 King Bed, Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Blackout curtains
  • 132 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Suite King, Boulevard View

Altitude Suite King, Boulevard View

Altitude Suite King, Boulevard View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Blackout curtains
  • 51 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

Similar properties

View from room

Krystal Cancun All Inclusive

Pool
Hot tub
All-inclusive
Spa
6.8 out of 10, (1009)
The price is NZ$459
includes taxes & fees
20 Dec - 21 Dec
Krystal Cancun All Inclusive
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About the area

Map
Blvd. Kukulcan km 8.5, Zona Hotelera, Cancun, QROO, 77500

What's nearby

  • Gaviota Azul Beach - 1 min walk - 0.1 km
  • Cancun Convention Center - 6 min walk - 0.6 km
  • Forum Beach - 7 min walk - 0.7 km
  • Caracol Beach - 8 min walk - 0.7 km
  • Hotel Zone Beaches - 14 min drive - 5.8 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 24 min drive

Restaurants

  • ‪Hooters - ‬6 min walk
  • ‪Mandala - ‬6 min walk
  • ‪The Moongate - ‬2 min walk
  • ‪Monkey Business - ‬5 min walk
  • ‪El Timón de Cancún Zona Hotelera - ‬7 min walk

About this property

Krystal Grand Cancun All Inclusive

Upscale family-friendly hotel near Gaviota Azul Beach
Close to Cancun Convention Center and Forum Beach, Krystal Grand Cancun All Inclusive provides a swim-up bar, a beach bar and a poolside bar. This hotel is a great place to bask in the sun with a white sand beach, beach cabanas and sunloungers. Treat yourself to a deep-tissue massage, a facial or a manicure/pedicure at Krystal Spa, the on-site spa. Be sure to enjoy a meal at Restaurante Ayami, the on-site restaurant. In addition to a corner/local shop and a terrace, guests can connect to free in-room WiFi.
You'll also find perks such as:
  • 4 outdoor pools and a children's pool, with sunloungers, pool umbrellas and a swim-up bar
  • Free self-parking
  • Beach towels, a TV in reception and ATM/banking services
  • 6 meeting rooms, a lift and beach umbrellas
  • Guest reviews say great things about the beach locale and helpful staff
Room features
All 398 rooms feature comforts, such as premium bedding and laptop-compatible safes, in addition to thoughtful touches, such as laptop-friendly workspaces and air conditioning. Guest reviews highly rate the cleanliness rooms at the property.
Extra conveniences in all rooms include:
  • Highchairs, childcare services and free infant beds
  • Pillowtop mattresses, down duvets and free extra futons
  • Bathrooms with showers and free toiletries
  • 50-inch LED TVs with premium channels
  • Wardrobes/cupboards, balconies and free extra beds

All-inclusive details

All-inclusive room rates at Krystal Grand Cancun All Inclusive are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Red Fish
  • Restaurante Ayami
  • Risotto
  • Terraza el Mortero
  • The Grill

Family friendly

  • 4 outdoor pools
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free cot
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Grocery/convenience store
  • Highchair
  • In-room babysitting
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6 meeting rooms

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 2 buildings
  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Free extra futon
  • Free rollaway/extra bed
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 50-inch LED TV with premium cable channels

Food and drink

  • Espresso maker
  • Free bottled water
  • Late-night room service
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds!
Free cots are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 3.86 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Access to the Infinite pool is available only for guests staying at the Altitude Tower

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Frequently asked questions

Does Krystal Grand Cancun All Inclusive have a pool?

Yes, this property has 4 outdoor pools and a children's pool.

How much does it cost to stay at Krystal Grand Cancun All Inclusive?

As of 24 Nov 2024, prices found for a 1-night stay for 2 adults at Krystal Grand Cancun All Inclusive on 14 Dec 2024 start from NZ$510.47, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Krystal Grand Cancun All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Krystal Grand Cancun All Inclusive?

Self-parking is free at this property.

What time is check-in at Krystal Grand Cancun All Inclusive?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Krystal Grand Cancun All Inclusive?

Checkout is at noon.

Are there all-inclusive benefits at Krystal Grand Cancun All Inclusive?

Some rate plans available at this property are all-inclusive.

Where is Krystal Grand Cancun All Inclusive located?

Nestled on the beach, this Zona Hotelera hotel is within a 10-minute walk of Gaviota Azul Beach, Forum Beach and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. La Isla Shopping Mall is 2.3 mi (3.7 km) away.

Krystal Grand Cancun All Inclusive Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 442 out of 1125 reviews" "
Rating 8 - Good. 229 out of 1125 reviews" "
Rating 6 - Okay. 183 out of 1125 reviews" "
Rating 4 - Poor. 118 out of 1125 reviews" "
Rating 2 - Terrible. 153 out of 1125 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

desmone

Liked: Staff & service
Disliked: Property conditions & facilities
need to update the rooms. doesn’t look like the pictures at all. our room wasn’t ready till 5. didn’t smell good at all, food was okay
Stayed 2 nights in Nov 2024

8/10 Good

Zaid

Travelled with family
Liked: Cleanliness, amenities
Most of the staff was great, except for Lidia that refused us dining at the Grill Restaurant. Property is old but nice, room was big and clean. Food at the buffet was ok and many items were the same every day.
Stayed 3 nights in Nov 2024

4/10 Poor

Alice

Travelled with partner
Disliked: Property conditions & facilities
Apparently the Altitude is better but not all that great but This property is average: doesn’t serve top self liquor, not a lot bar options AND bar closes around 11pm or midnight no more options to drink liquor so much for all inclusive; food options mediocre, not a lot of food options; hate the fact that you have to make dinner reservations every morning between 9-11am if you don’t want to eat at the buffet which doesn’t have a lot of options. No nightly entertainment at the resort but you can walk on the hotel zone for night life. The beach/pool area is the nicest thing at the resort, the rooms are basic and balcony is small my room had a sewer smell coming from the bathroom. I wouldn’t stay here again as there are too many other options in Mexico.
Stayed 3 nights in Nov 2024

6/10 Okay

Tyler Travis

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 3 nights in Nov 2024

6/10 Okay

Faneau

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Nice location, beaches, and pools. But the rooms smell very bad.
Stayed 4 nights in Nov 2024

10/10 Excellent

Ismael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was good!
Stayed 2 nights in Nov 2024

2/10 Terrible

Viktoriya

Travelled with group
Liked: Amenities
Disliked: Staff & service
Staff ,service, food is terrible. Management need to work with communication.
Stayed 2 nights in Nov 2024

10/10 Excellent

Berhanu

Travelled with partner
Liked: Staff & service
The properly was located right on the beautiful Caribbean water ,which was picture perfect for all your setting. It was truly picture perfect like the postcards.
Stayed 4 nights in Nov 2024

8/10 Good

Masis, Glendale

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and nice stuff
Stayed 3 nights in Nov 2024

6/10 Okay

Liz

Travelled with family, Travelled with group
Liked: Staff & service, amenities
Great staff, very friendly, respectful and attentive , horrible elevator service. Activities were good, dining was ok, pool and beach beautiful and very clean.
Stayed 7 nights in Nov 2024

10/10 Excellent

Flor

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bonito ! Nos quedamos en la torre altitude ! Tenía miedo de la experiencia porque escuchaba malos comentarios pero inviertan poquito más y quédense en la torre altitude , todo el personal muy amable y atento , los cuartos nuevos , tuvimos una corner suit ocean from y fue super , de cuento , la playa hermosa , de las mejores en Cancún , desde que llegamos nos revisaron muy bien , la muchacha de la guardería muy amable

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Me and my husband really enjoy our stay and the variety of activities and food. We love to eat and the food was very good. The staff was very helpful and friendly in anything we needed. The room was clean and a comfy bed what we loved most was the beach. Definitely we will stay here again.
Stayed 2 nights in Oct 2024

4/10 Poor

Jennifer

Stayed 1 night in Oct 2024

4/10 Poor

shahzaib

Food gets recycle bar closes at night
Stayed 4 nights in Oct 2024

2/10 Terrible

Emilia

Stayed 6 nights in Sep 2024

10/10 Excellent

Yoel

Stayed 4 nights in Sep 2024

2/10 Terrible

Fernanda

Travelled with family
I tryed contacting you guys via chat, no luck there, room had a brokem A/C complained several times and got a fan!!! What??? I didnt pay the amount i payed for a room without a working A/C. Went for a wedding and it was terrible experience. Need someone to contact me for compenssation
Stayed 3 nights in Oct 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was amazing the staff the food the pool by the beach ! I recommend this my main one to choose when I fly to Cancun 🌟
Stayed 6 nights in Oct 2024

10/10 Excellent

Avrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a wonderful place for a family vacation, all the workers are very helpful and great people. It is a beautiful location and one the best beaches in the area with slow and calm ocean. It’s also very close to any party location you would want and any food or convent store. I would recommend this hotel to anyone on vacation.
Stayed 4 nights in Sep 2024

10/10 Excellent

Stephanie

Beautiful beach
Stayed 7 nights in Sep 2024

10/10 Excellent

Miguel Arroyo

Stayed 4 nights in Aug 2024

8/10 Good

Jarrel

Stayed 3 nights in Aug 2024

10/10 Excellent

Griselda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great we really enjoyed our visit, with great people and great food!! Activities for all the family.
Stayed 3 nights in Sep 2024

10/10 Excellent

Teresita

Stayed 4 nights in Aug 2024

10/10 Excellent

Agrim

Stayed 3 nights in Aug 2024