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Embassy Suites by Hilton Chicago Naperville

3.5 star property
Hotel in Naperville with free breakfast and free local area shuttle
your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Embassy Suites by Hilton Chicago Naperville

Lobby
Free daily buffet breakfast
Ballroom
1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe
Reception

Reviews

8.2 out of 10
Very good

Popular amenities

  • Room service
  • Pool
The price is NZ$265
includes taxes & fees
26 Jan - 27 Jan

Room options

Available filters for rooms
Showing 23 of 23 rooms

View all photos for Studio, 1 King Bed with Sofa bed, Non Smoking (PURE Allergy Friendly Studio)

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Studio, 1 King Bed with Sofa bed, Non Smoking (PURE Allergy Friendly Studio)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hypo-allergenic bedding
Egyptian cotton bed sheets
  • 43 sq m
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed, Non Smoking (Accessible with Tub)

42-inch flat-screen TV with premium TV channels, TV, first-run films

Studio, 1 King Bed with Sofa bed, Non Smoking (Accessible with Tub)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Sofa bed
Separate bedroom
  • 48 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Queen Beds, Non Smoking (Hearing Accessible)

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Suite, 2 Queen Beds, Non Smoking (Hearing Accessible)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Egyptian cotton bed sheets
Sofa bed
  • 48 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Premium Studio, 1 King Bed with Sofa bed, Non Smoking

42-inch flat-screen TV with premium TV channels, TV, first-run films

Premium Studio, 1 King Bed with Sofa bed, Non Smoking

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Sofa bed
Separate bedroom
  • 43 sq m
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed, Non Smoking (Hearing Accessible)

42-inch flat-screen TV with premium TV channels, TV, first-run films

Studio, 1 King Bed with Sofa bed, Non Smoking (Hearing Accessible)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Sofa bed
Separate bedroom
  • 48 sq m
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed, Non Smoking

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Studio, 1 King Bed with Sofa bed, Non Smoking

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Sofa bed
Separate bedroom
  • 43 sq m
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Suite, 1 King Bed, Non Smoking (Hearing Accessible)

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Suite, 1 King Bed, Non Smoking (Hearing Accessible)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Egyptian cotton bed sheets
Sofa bed
  • 48 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking (Accessible with Tub)

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Suite, 1 King Bed, Non Smoking (Accessible with Tub)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Egyptian cotton bed sheets
Sofa bed
  • 48 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Suite, 1 King Bed

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Sofa bed
Separate bedroom
  • 48 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 2 Queen Beds, Non Smoking (Accessible with Tub)

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Premium Suite, 2 Queen Beds, Non Smoking (Accessible with Tub)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Egyptian cotton bed sheets
Sofa bed
  • 48 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Non Smoking

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Suite, 2 Queen Beds, Non Smoking

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Egyptian cotton bed sheets
Sofa bed
  • 48 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Premium Suite, 1 King Bed, Non Smoking (Accessible with Tub)

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Premium Suite, 1 King Bed, Non Smoking (Accessible with Tub)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Egyptian cotton bed sheets
Sofa bed
  • 43 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking (Accessible with Tub)

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Suite, 2 Queen Beds, Non Smoking (Accessible with Tub)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Egyptian cotton bed sheets
Sofa bed
  • 48 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Non Smoking (PURE Allergy Friendly Suite)

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Suite, 2 Queen Beds, Non Smoking (PURE Allergy Friendly Suite)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hypo-allergenic bedding
Sofa bed
  • 48 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Premium Studio, 1 King Bed with Sofa bed, Non Smoking (Hearing Accessible)

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Premium Studio, 1 King Bed with Sofa bed, Non Smoking (Hearing Accessible)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Sofa bed
Separate bedroom
  • 43 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Non Smoking (Accessible with Roll-In Shower)

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Suite, 1 King Bed, Non Smoking (Accessible with Roll-In Shower)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Egyptian cotton bed sheets
Sofa bed
  • 48 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 2 Queen Beds, Non Smoking

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Premium Suite, 2 Queen Beds, Non Smoking

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Egyptian cotton bed sheets
Sofa bed
  • 48 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Premium Suite, 2 Queen Beds, Non Smoking (Hearing Accessible)

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Premium Suite, 2 Queen Beds, Non Smoking (Hearing Accessible)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Egyptian cotton bed sheets
Sofa bed
  • 48 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Premium Suite, 1 King Bed with Sofa bed, Non Smoking

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Premium Suite, 1 King Bed with Sofa bed, Non Smoking

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Egyptian cotton bed sheets
Sofa bed
  • 48 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Suite, 1 King Bed, Non Smoking (Hearing Accessible)

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Premium Suite, 1 King Bed, Non Smoking (Hearing Accessible)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Egyptian cotton bed sheets
Sofa bed
  • 43 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Suite, 1 King Bed with Sofa bed, Non Smoking

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Egyptian cotton bed sheets
Sofa bed
  • 48 sq m
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Suite, 2 Queen Beds, Non Smoking (Accessible with Roll-In Shower)

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Suite, 2 Queen Beds, Non Smoking (Accessible with Roll-In Shower)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Egyptian cotton bed sheets
Sofa bed
  • 48 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking (PURE Allergy Friendly Suite)

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Suite, 1 King Bed, Non Smoking (PURE Allergy Friendly Suite)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hypo-allergenic bedding
Sofa bed
  • 48 sq m
  • Sleeps 4
  • 1 King Bed

Similar properties

Front of property

DoubleTree by Hilton Lisle Naperville

Pool
Hot tub
Pet-friendly
Parking included
7.8 out of 10, Good, (1001)
The price is NZ$163
includes taxes & fees
2 Feb - 3 Feb
DoubleTree by Hilton Lisle Naperville
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About the area

Map
1823 Abriter Court, Naperville, IL, 60563

What's nearby

  • Morton Arboretum - 5 min drive
  • North Central College Fine & Performing Arts - 7 min drive
  • Riverwalk - 7 min drive
  • Riverwalk Park - 7 min drive
  • Wheaton College - 9 min drive

Getting around

  • Naperville Station - 6 min drive
  • Chicago O'Hare International Airport (ORD) - 33 min drive

Restaurants

  • ‪McDonald's - ‬18 min walk
  • ‪Panera Bread - ‬3 min drive
  • ‪Culver's - ‬18 min walk
  • ‪Cooper's Hawk Winery & Restaurant- Naperville - ‬6 min walk
  • ‪Starbucks - ‬2 min drive

About this property

Embassy Suites by Hilton Chicago Naperville

Hotel in the city centre
Take advantage of a free breakfast buffet, a corner/local shop and a free daily manager's reception at Embassy Suites by Hilton Chicago Naperville. The on-site American cuisine restaurant, Brickstones Grill, offers lunch, dinner, light fare and children's meals. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a bar.
Additional perks include:
  • An indoor pool
  • Free self-parking
  • A free local area shuttle, an electric car charging station and express check-out
  • Express check-in, a front desk safe and a 24-hour front desk
  • Guest reviews speak highly of the helpful staff
Room features
All 168 rooms offer comforts, such as premium bedding and first-run films, in addition to perks, such as laptop-friendly workspaces and air conditioning. Guest reviews highly rate the cleanliness rooms at the property.
More conveniences in all rooms include:
  • Egyptian cotton sheets and sofa beds
  • Bathrooms with designer toiletries and hairdryers
  • 42-inch flat-screen TVs with premium channels and first-run films
  • Separate sitting areas, separate dining areas and fridges

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Free area shuttle up to 5 miles
  • Area shuttle
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A restaurant
  • Free daily manager's reception

Restaurants on site

  • Brickstones Grill

Things to do

  • Gym
  • Indoor pool

Family friendly

  • Free area shuttle
  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Living room
  • Separate bedroom
  • Separate in-room dining area

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (13,000 square foot of space)
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Lift (142 centimetre wide door)
  • Phone accessibility kit
  • Smooth flooring in room
  • Stair-free path to entrance
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Sofa bed

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium channels
  • First-run films
  • MP3 dock
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator
  • Separate dining area

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Living room
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 75 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Optional extras

  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Embassy Suites Chicago Naperville Hotel
Embassy Suites Chicago Naperville Hotel
Hotel Embassy Suites Chicago Naperville Naperville
Naperville Embassy Suites Chicago Naperville Hotel
Hotel Embassy Suites Chicago Naperville
Embassy Suites Chicago Naperville Naperville
Embassy Suites Hotel
Embassy Suites
Embassy Suites Chicago Naperville
Embassy Suites by Hilton Chicago Naperville Hotel
Embassy Suites by Hilton Chicago Naperville Naperville
Embassy Suites by Hilton Chicago Naperville Hotel Naperville

Frequently asked questions

Does Embassy Suites by Hilton Chicago Naperville have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Embassy Suites by Hilton Chicago Naperville?

As of 22 Jan 2025, prices found for a 1-night stay for 2 adults at Embassy Suites by Hilton Chicago Naperville on 26 Jan 2025 start from NZ$265.20, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Embassy Suites by Hilton Chicago Naperville pet-friendly?

Yes, Embassy Suites by Hilton Chicago Naperville allows cats and dogs (limit 2 total). There's a fee of USD 75 per accommodation, per stay. Service animals are exempt from fees.

How much is parking at Embassy Suites by Hilton Chicago Naperville?

Self-parking is free at this property.

What time is check-in at Embassy Suites by Hilton Chicago Naperville?

Check-in start time: 4:00 PM; check-in end time: midnight.

What time is check-out at Embassy Suites by Hilton Chicago Naperville?

Checkout is at 11 AM.

Where is Embassy Suites by Hilton Chicago Naperville located?

Located in the heart of Naperville, this hotel is within a 10-minute walk of Northern Illinois University - Naperville Campus and Naperville Yard Indoor Sports Complex. Nike Sports Complex and University of Chicago Hospital are also within 2 miles (3 km).

Embassy Suites by Hilton Chicago Naperville Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 533 out of 1001 reviews" "
Rating 8 - Good. 190 out of 1001 reviews" "
Rating 6 - Okay. 128 out of 1001 reviews" "
Rating 4 - Poor. 64 out of 1001 reviews" "
Rating 2 - Terrible. 86 out of 1001 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Shante

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was really polite and helpful. I will definitely stay there again.
Stayed 2 nights in Dec 2024

8/10 Good

sabrina

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
The hotel was really nice but the house keeping not so great. Furniture was stained, carpet in bedroom stained and tub was dirty and water went down very slow
Stayed 2 nights in Jan 2025

6/10 Okay

Antoinette

Liked: Cleanliness
Good
Stayed 3 nights in Jan 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

4/10 Poor

Angelica

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Dec 2024

8/10 Good

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Overall it’s a pretty nice hotel, however, for the nightly rate they should have an upgrade on furniture, shower heads and bed sheets.
Stayed 3 nights in Dec 2024

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

8/10 Good

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice b-fast offering!
Stayed 2 nights in Dec 2024

8/10 Good

William, Apollo beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and facilities. Room was nice, but there was some mold around the lower edges of the shower. The bed mattress seemed a bit older and worn. I did enjoy the lobby and restaurant area. Fitness center was good.
Stayed 4 nights in Dec 2024

10/10 Excellent

Heidi

Stayed 2 nights in Dec 2024

6/10 Okay

Nazir

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast buffet: at the omelet station, there should be a cooking place for just vegetarians. All the meats get cooked on the same skillet.
Stayed 2 nights in Dec 2024

10/10 Excellent

Denton

Stayed 1 night in Dec 2024

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

6/10 Okay

Maimoona

Disliked: Property conditions & facilities
Food was ok, and the shower was lame.
Stayed 4 nights in Dec 2024

10/10 Excellent

Shondra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place!
Stayed 1 night in Dec 2024

10/10 Excellent

Dylan

Stayed 1 night in Oct 2024

10/10 Excellent

Gunther

Liked: Cleanliness
Stayed 4 nights in Dec 2024

2/10 Terrible

Tikesha

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Dec 2024

10/10 Excellent

Lawanda

Liked: Cleanliness
Stayed 2 nights in Dec 2024

10/10 Excellent

Aa'Reyona, Grandview

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was clean. Staff was helpful for a family traveling with a small baby. Breakfast was amazing! Jacuzzi definitely needed in pool area and highly recommend more than 2 check in luggage carts especially during holiday season. Hotel is too top tier to only have 2 luggage carts.
Stayed 3 nights in Nov 2024

8/10 Good

Bruce

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel if you want to bring your dog along with you.
Stayed 2 nights in Nov 2024

10/10 Excellent

Tom

Stayed 1 night in Nov 2024

10/10 Excellent

Toni

Stayed 1 night in Sep 2024

6/10 Okay

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lobby area is beautiful and a nice area to relax. Being able to order food in the evening was a plus with having hungry teenagers with us. The room was small for 5 people, but bathroom was a good size. When the pull out bed is out no one can move around the room, you have to go through the bathroom. My son slept on the pull out bed and it wouldn't flatten out all the way. It was also very dirty when we opened up the bed, lots of crumbs, etc. The bathroom doors were terribly loud. They don't close or open smoothly and are very loud. You wake up everyone in the middle of the night if you have to go to the bathroom. At 8:15 in the morning we got a knock on the door from housekeeping. I think she thought we were gone. Checkout isn't until 11 am, so not sure why they would be knocking on doors that early.
Stayed 1 night in Nov 2024

2/10 Terrible

Monica

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This property needs to change website picture. Our room was so worn out with rips in couch and so dirty. The room was so ripped up and old. They told me at check out it was a pet friendly room. But I had no pet. So disappointed, Which is so sad. Because these properties are usually beautiful.
Stayed 3 nights in Nov 2024