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Palmer House a Hilton Hotel

4.0 star property
Historic Chicago hotel in Downtown Chicago with a full-service spa
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Palmer House a Hilton Hotel

Meeting facility
Point of interest
Point of interest
Indoor pool
Point of interest

Reviews

8.2 out of 10

Very good

Popular amenities

  • Spa
  • Housekeeping
  • Bar
  • Laundry
The price is NZ$332
includes taxes & fees
29 Dec - 30 Dec

Room options

Available filters for rooms
Showing 26 of 26 rooms

View all photos for Deluxe Room, 1 King Bed

In-room business centre

Deluxe Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Pillow-top bed
Premium bedding
Blackout curtains
Eco-friendly toiletries
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking

Premium bedding, pillow-top beds, minibar, in-room safe

Suite, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
Pillow-top bed
Blackout curtains
  • 93 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds, 2 Bathrooms

Premium bedding, pillow-top beds, minibar, in-room safe

Premium Room, 2 Double Beds, 2 Bathrooms

Highlights

Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Pillow-top bed
Premium bedding
Blackout curtains
Hairdryer
  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 2 Double Beds, Accessible, Bathtub

Premium bedding, pillow-top beds, minibar, in-room safe

Premium Room, 2 Double Beds, Accessible, Bathtub

Highlights

Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Pillow-top bed
Premium bedding
Blackout curtains
Eco-friendly toiletries
  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Double Bed, Non Smoking

Room, 1 Double Bed, Non Smoking

Room, 1 Double Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Pillow-top bed
Premium bedding
Blackout curtains
Eco-friendly toiletries
  • 14 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 2 Double Beds

In-room business centre

Deluxe Room, 2 Double Beds

Highlights

Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Pillow-top bed
Premium bedding
Blackout curtains
Eco-friendly toiletries
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room - 2 Double Beds

Premium bedding, pillow-top beds, minibar, in-room safe

Premium Room - 2 Double Beds

Highlights

Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Pillow-top bed
Premium bedding
Blackout curtains
Hairdryer
  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room - 1 King Bed

Premium bedding, pillow-top beds, minibar, in-room safe

Premium Room - 1 King Bed

Highlights

Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Pillow-top bed
Premium bedding
Blackout curtains
Private bathroom
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium 2 Double Mobility Accessible (Tub)

In-room business centre

Premium 2 Double Mobility Accessible (Tub)

Highlights

Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Pillow-top bed
Premium bedding
Blackout curtains
Eco-friendly toiletries
  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, Accessible, Non Smoking (Roll-in Shower)

Premium bedding, pillow-top beds, minibar, in-room safe

Suite, Accessible, Non Smoking (Roll-in Shower)

Highlights

Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
Pillow-top bed
Blackout curtains
  • 93 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

In-room business centre

Standard Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Pillow-top bed
Premium bedding
Blackout curtains
Eco-friendly toiletries
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking

In-room business centre

Room, 2 Double Beds, Non Smoking

Highlights

Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Pillow-top bed
Premium bedding
Blackout curtains
Eco-friendly toiletries
  • 19 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, Non Smoking (Roll-in Shower)

In-room business centre

Room, Non Smoking (Roll-in Shower)

Highlights

Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Pillow-top bed
Premium bedding
Blackout curtains
Eco-friendly toiletries
  • 19 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Non Smoking (Parlor)

In-room business centre

Suite, 2 Bedrooms, Non Smoking (Parlor)

Highlights

Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Premium bedding
2 bedrooms
Pillow-top bed
Blackout curtains
  • 93 sq m
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

View all photos for Suite, Multiple Beds, Non Smoking

Premium bedding, pillow-top beds, minibar, in-room safe

Suite, Multiple Beds, Non Smoking

Highlights

Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
Pillow-top bed
Blackout curtains
  • 93 sq m
  • Sleeps 8
  • 3 King Beds

View all photos for Deluxe Room -1 King Bed

In-room business centre

Deluxe Room -1 King Bed

Highlights

Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Pillow-top bed
Premium bedding
Blackout curtains
Eco-friendly toiletries
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Non Smoking

Premium bedding, pillow-top beds, minibar, in-room safe

Suite, 2 Double Beds, Non Smoking

Highlights

Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
Pillow-top bed
Blackout curtains
  • 93 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room - 1 King Bed

In-room business centre

Deluxe Room - 1 King Bed

Highlights

Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Pillow-top bed
Premium bedding
Blackout curtains
Eco-friendly toiletries
  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking (Hip & Historic)

In-room business centre

Room, 1 King Bed, Non Smoking (Hip & Historic)

Highlights

Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Pillow-top bed
Premium bedding
Blackout curtains
Eco-friendly toiletries
  • 19 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium 2 Bed 2 Bath - 1 Room

In-room business centre

Premium 2 Bed 2 Bath - 1 Room

Highlights

Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Pillow-top bed
Premium bedding
Blackout curtains
Hairdryer
  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, Accessible, Non Smoking (Roll-in Shower)

Premium bedding, pillow-top beds, minibar, in-room safe

Room, Accessible, Non Smoking (Roll-in Shower)

Highlights

Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Pillow-top bed
Premium bedding
Blackout curtains
Eco-friendly toiletries
  • 19 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, Accessible, Bathtub

Premium bedding, pillow-top beds, minibar, in-room safe

Room, Accessible, Bathtub

Highlights

Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Pillow-top bed
Premium bedding
Blackout curtains
Eco-friendly toiletries
  • 19 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room (Parlor, No Bed)

Premium bedding, pillow-top beds, minibar, in-room safe

Room (Parlor, No Bed)

Highlights

Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Pillow-top bed
Premium bedding
Blackout curtains
Eco-friendly toiletries
  • Sleeps 2
  • 1 Single Bed

View all photos for Room, Accessible, Non Smoking (Roll-in Shower)

Premium bedding, pillow-top beds, minibar, in-room safe

Room, Accessible, Non Smoking (Roll-in Shower)

Highlights

Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Pillow-top bed
Premium bedding
Blackout curtains
Eco-friendly toiletries
  • 19 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds

Premium bedding, pillow-top beds, minibar, in-room safe

Room, 2 Double Beds

Highlights

Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Pillow-top bed
Premium bedding
Blackout curtains
Eco-friendly toiletries
  • 19 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Accessible, Bathtub

Premium bedding, pillow-top beds, minibar, in-room safe

Room, 2 Double Beds, Accessible, Bathtub

Highlights

Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Pillow-top bed
Premium bedding
Blackout curtains
Eco-friendly toiletries
  • 19 sq m
  • Sleeps 4
  • 2 Double Beds

Similar properties

Exterior

Hilton Chicago

Pool
Pet-friendly
Free WiFi
Restaurant
8.4 out of 10, Very good, (1507)
The price is NZ$299
includes taxes & fees
29 Dec - 30 Dec
Hilton Chicago
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About the area

Map
17 E Monroe St, Chicago, IL, 60603

What's nearby

  • Millennium Park - 3 min walk - 0.3 km
  • Art Institute of Chicago - 5 min walk - 0.5 km
  • Chicago Theatre - 8 min walk - 0.7 km
  • Willis Tower - 11 min walk - 0.9 km
  • Grant Park - 14 min walk - 1.2 km

Getting around

  • Monroe Station (Red Line) - 1 min walk
  • Millennium Station - 7 min walk
  • Chicago O'Hare International Airport (ORD) - 38 min drive

Restaurants

  • ‪Miller's Pub - ‬1 min walk
  • ‪University Club of Chicago - ‬2 min walk
  • ‪The Gage - ‬3 min walk
  • ‪Jimmy's Gyros & Grill - ‬3 min walk
  • ‪Palmer House Hilton Executive Floor Lounge - ‬1 min walk

About this property

Palmer House a Hilton Hotel

Historic hotel near Millennium Park
Located close to Art Institute of Chicago and Chicago Theatre, Palmer House a Hilton Hotel provides shopping on-site, a coffee shop/cafe and dry cleaning/laundry services. Indulge in a body scrub, a manicure/pedicure and a facial at The Spa at PH, the on-site spa. The on-site American cuisine restaurant, Lockwood Lobby Bar, features happy hour. Guests can also expect to find a bar, a 24-hour health club and a business centre.
You'll also find perks such as:
  • An indoor pool
  • Limo/town car service, breakfast (surcharge) and bike hire
  • Valet parking (surcharge), an electric car charging station and express check-out
  • Express check-in, concierge services and a porter/bellboy
  • Guest reviews say great things about the central location and helpful staff
Room features
All 1641 rooms boast comforts such as premium bedding and laptop-compatible safes, as well as perks such as desk chairs and air conditioning. Guest reviews highly rate the cleanliness rooms at the property.
More amenities include:
  • Hypo-allergenic bedding, pillowtop mattresses and rollaway/extra beds (surcharge)
  • Bathrooms with eco-friendly toiletries and shower/bath combinations
  • 37-inch TVs with premium channels
  • Video game consoles, daily housekeeping and desks

Awards and affiliations

The property is a member of Historic Hotels of America.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Internet access (surcharge)

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Limo/town car service
  • Covered parking on site (USD 55 per night; includes in/out privileges)
  • Covered valet parking on site (USD 78 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Breakfast to-go available for a fee 6:30 AM to 11:00 AM on weekdays and 6:30 AM to noon on weekends; USD 15 to 30 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Lockwood Express
  • Lockwood Lobby Bar
  • Lockwood Restaurant
  • Potter's Bar

Things to do

  • 24-hour health club
  • Bicycle rentals
  • Full-service spa
  • Indoor pool
  • Shopping

Family friendly

  • Indoor pool
  • Laundry facilities
  • Refrigerator on request
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 77 meeting rooms
  • Business centre
  • Conference centre (130,000 square foot of space)
  • Coworking space

Full-service spa

  • 12 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 16 accessible parking spaces
  • Braille/raised signage
  • Lift (122 centimetre wide door)
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (86 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch TV with premium cable channels
  • Pay films
  • Video game console

Food and drink

  • Minibar
  • Refrigerator on request

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
Guests are recommended to download the property's Hilton Honors mobile app before check-in
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 50 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Up to 34 kg per pet

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 40.0 per stay.
Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 25 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Internet access

We have included all charges provided to us by the property.

Optional extras

  • Fee for to-go breakfast: approximately USD 15 to 30 per person
  • Covered self-parking fee: USD 55 per night (in/out privileges)
  • Valet parking fee: USD 78 per night (in/out privileges)
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Refrigerator fee: USD 40 per stay
  • Rollaway bed fee: USD 40.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Pool access available from 5:30 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
Guests under 13 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Palmer
Hilton Palmer House
House Hilton
Palmer Hilton
Palmer Hilton House
Palmer House
Palmer House Hilton
Palmer House Hilton Chicago
Palmer House Hilton Hotel
Palmer House Hilton Hotel Chicago
Chicago Palmer House Hilton
Hilton Hotel Palmer
Palmer House Chicago
The Palmer House Hilton Hotel Chicago
The Palmer House Hilton
Palmer House A Hilton
Palmer House a Hilton Hotel Hotel
Palmer House a Hilton Hotel Chicago
Palmer House a Hilton Hotel Hotel Chicago

Frequently asked questions

Does Palmer House a Hilton Hotel have a pool?

Yes, this property has an indoor pool. Pool access is from 5:30 AM to 9:00 PM.

How much does it cost to stay at Palmer House a Hilton Hotel?

As of 22 Dec 2024, prices found for a 1-night stay for 2 adults at Palmer House a Hilton Hotel on 29 Dec 2024 start from NZ$287.85, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Palmer House a Hilton Hotel pet-friendly?

Yes, this hotel allows pets with a maximum weight of up to 34 kg per pet. There's a fee of USD 50 per accommodation, per stay. Service animals are exempt from fees.

How much is parking at Palmer House a Hilton Hotel?

Self-parking is available for USD 55 per night. Valet parking is available for USD 78 per night.

What time is check-in at Palmer House a Hilton Hotel?

Check-in start time: 3 PM; check-in end time: midnight. A fee applies for early check-in (subject to availability).

What time is check-out at Palmer House a Hilton Hotel?

Checkout is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Where is Palmer House a Hilton Hotel located?

Located in Downtown Chicago, this spa hotel is within a 10-minute walk of Millennium Park, Art Institute of Chicago and Chicago Theatre. Willis Tower and John Hancock Center are also within 2 mi (3 km). Monroe Station (Red Line) is only a 2-minute walk and Monroe Station (Blue Line) is 2 minutes.

Palmer House a Hilton Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 815 out of 1534 reviews" "
Rating 8 - Good. 304 out of 1534 reviews" "
Rating 6 - Okay. 201 out of 1534 reviews" "
Rating 4 - Poor. 120 out of 1534 reviews" "
Rating 2 - Terrible. 94 out of 1534 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

david

Stayed 2 nights in Nov 2024

10/10 Excellent

Margaret Elizabeth

Stayed 2 nights in Nov 2024

8/10 Good

Patrick

Liked: Cleanliness
Stayed 4 nights in Dec 2024

10/10 Excellent

Dana Michelle Tomasich

Stayed 4 nights in Nov 2024

4/10 Poor

Bonnie

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Staff was amazing. Hotel is so run down. Toilet tile in front was completely yellow. Stains everywhere. Lobby is beautiful but rooms are horrible.
Stayed 2 nights in Dec 2024

10/10 Excellent

Annie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a perfect location to see the Christmas sites and to visit the stores on State Street.
Stayed 1 night in Dec 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Great loaction and value for money. Would stay again.
Stayed 1 night in Oct 2024

10/10 Excellent

Nilsa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Corey

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Rude Front Desk, including the Manager.

10/10 Excellent

Minghui

Stayed 2 nights in Nov 2024

10/10 Excellent

cindy, galesburg

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoy the Palmer House when we stay in Chicago. The historic building is fun to explore, the theaters and many other things are within walking distance.
Stayed 2 nights in Dec 2024

10/10 Excellent

Gail, Metamora

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful older hotel. Great location for seeing shows,shopping, and much more. My daughter granddaughter and I stayed here for a December visit and we were close to the Christmas kindle market. Lots going on. Rooms are big beds are great. Bathrooms are small being a older building but they are gone. Such a beautiful building!
Stayed 1 night in Dec 2024

8/10 Good

Paulette

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Bathroom was very dirty, the floor hadn’t been cleaned at all. They said they could provide us a fan and never delivered one.
Stayed 1 night in Dec 2024

10/10 Excellent

Barbara

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Palmer House is a legend for a reason! Old school grandeur and modern hospitality combine for an unforgettable stay.
Stayed 4 nights in Nov 2024

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities
Historic property. Outdated decor but clean and great location. Eat down the street at Millers Pub!
Stayed 1 night in Dec 2024

8/10 Good

Emily

Liked: Cleanliness
Stayed 3 nights in Dec 2024

8/10 Good

Smriti

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Eder

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Ricardo Jimenez

Liked: Cleanliness, property conditions & facilities
Our go to every time in Chicago!!!
Stayed 1 night in Dec 2024

2/10 Terrible

Christine

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I lived in Chicago many years and walked through the lobby hundreds of times and ate in their different restaurants through the years but never stayed there as a guest. It was time! All the staff I had interaction with were friendly, efficient and helpful. Checking was smooth. Christmas music was playing in the amazing lobby which was beautifully decorated for the season. The tv in my room was ready to use, the bed was extremely comfortable and the lighting was great which is important to me. My room was very quiet except for the sound of the elevated train which i quickly got used to. The bathroom was small but pretty and immaculate and had eveything I needed I didn't care about having a coffee maker in the room but I do think a complimentary coffee/tea bar close to the registration desk would be a good idea, especially during cold weather. There are two coffee shops in the building however. I was on a solo trip and needed to be close to Millennium Station for an early morning train home. The location was perfect and an easy walk away. There was live music in the lobby Friday night being enjoyed by many couples and groups of women on a holiday shopping weekend that all seemed to be having a great time. Next time I stay I want to arrive earlier and be able to stay later so I have more time to enjoy this beautiful, historic and clasdy hotel.
Stayed 1 night in Dec 2024

10/10 Excellent

Jason

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Shamir U

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed the weekend to go to a concert and me and my boys loved it! They loved the pool and loved staying on the 23rd floor!
Stayed 2 nights in Nov 2024

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly, polite and eager to help
Stayed 1 night in Nov 2024