4/10 Poor
Christina W.
13 Aug 2024
Disliked: Cleanliness, location, listing accuracy
Dirty, unkept, unsafe, NOT family friendly..sketchy neighborhood
Photos of this property are VERY deceiving. On VRBO Appears to be a lovingly updated and cared for cottage. Home was dirty and dated. Cockroaches ( alive and dead)in kitchen and living areas. Dirty plate( covered in pasta sauce) and utensils found in kitchen drawer. Witnessed what appeared to be an attempted car break in late evening . Individual appeared to be on drugs. Called 9-1-1. Sliding patio door is “ secured” with a broomstick. …we did not feel safe at this property with 3 young children. Old peeling( lead?)paint on walls and trim. Broken cornhole boards and overgrown yard with cigarette butts strewn throughout the yard . I would be ashamed to list this property as it is on VRBO. Due to the condition and lack of safety and security of the property, we contacted them and told them we were checking out 2 days early. Management offered to refund the cleaning fee and come out to treat the property for roaches. It has been a week since we expressed our concerns. We still have not received the refund or any apology for their deception and lack of concern. They should’ve offered, at the very least, to refund all host/management service fees also, since we didn’t receive any “ service”..Will not rent anything again from PFH( owner of property) after this experience, especially since we expected them to “ make things right” after expressing our concerns. We have photos that give a more honest description of the property Worst experience ever on VRBO..
Christina W.
Stayed 5 nights in Aug 2024