Family Hotels & Resorts in Costa Esmeralda from NZ$137

"Property needs maintenance. No telephone in the room. internet does not work. Place looks "very old" given it is not kept up with. Rooms need renovation. Place does not look like in the photos posted."

"DO NOT RESERVE HERE! If you want to enjoy time for your family don't go there, it does not deserve even one star as a hotel. Dirty with a horrible customer service. You have roaches in your room and a bad bathroom smell and bad maintenance. Old worn out towels, no matches for the stove, broken ceiling fans, a surprise mandatory 1000 MXN deposit; the list goes on. The hotel said that if you reserve with Expedia you get the old building, not the nicer villas across the pool pictured here in...

"Quiet hotel on the beach, great food and service, pool is very enjoyable."

"la habitación 108 nunca funciono el aire acondicionado luego nos cambiaron como a las noches, la habitación 109 tenia un vidrio roto que dejaba abrir la puerta aun que tuviera seguro, la habitación 112 tampoco servia muy bien el aire acondicionado. la comida de lo peor, porque? pues los camarones estaban echados a perder y los hotcakes nos los dieron quemados "

"We saw the pictures on Expedia, and this hotel looked alright. Not luxurious, but adequate. When we arrived we were horrified. The hotel is totally run down - looks like it hasn't been attended to in about 25 years. The rooms were in poor condition (see photos), and every window was covered in tape to protect against hurricanes - except that the tape had the appearance of having been there for several years. The beds were only covered by sheets... and they were dirty! There were other...