2/10 Terrible
Autumn W.
24 Jun 2024
Disliked: Cleanliness
Review - Do Not Recommend - Roof Leaks
Our short trip was planned for May 3rd - 7th and we planned on staying here. Due to weather, we arrived on the 4th early that morning. The rental properties roof was leaking in serval different places - stair case and in the room. I sent a message upon arrival (2:00am) explaining the issue of the roof leaking. Later that morning (9:00am) I began trying to get in contact with the host, which was unsuccessful. I then reached out to the support team with VRBO and they were also unsuccessful contacting the host. Around 1:00 the host finally reaches out. She was not able to give us any sort of refund, and had no interested in helping. She was not understanding of our situation, considering that we have a dog with us and now have to find somewhere to stay on short notice due to her rental being in an unlivable state. She also did not want to give us a full refund.
Thankfully VRBO support team has been so very helpful and understanding through this mess.
Autumn W.
Stayed 3 nights in May 2024