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"Staff were super friendly and helpful."

"Excellent staff assistance"

"Probably one of the best located hotels in the centre of KK. Perfect views from the rear of the hotel. Good facilities but some of the furniture was a bit worn. Car parking was good but in a disused part of the complex."

"Great getaway resort away from the hustle and bustle. Perfect for a couple nights stay as may run out of activities within the vicinity if staying longer. Staff were amazing and kind! Thank you to all!! Property condition is a bit outdated with expected wear and tear but kept clean enough for an enjoyable stay."

"The breakfast buffet lines were empty very early and without refill"

"Conveniently located opposite Suria Sabah. Staff were friendly. Room was clean and comfortable. "

"Only overnight stay to catch a flight. Hotel stay generally pleasant. Breakfast provided. Only drawback is the hotel is located on the wrong side of the city on a very busy road."

"The staff, the staff, the staff. Such genuine helpful staff quick to resolve any problems. Genuine smiles. The East Malaysians are the best hosts."

"Please reconsider stay- horrible stay. The buildings could be so beautiful but they have left it to literally fall apart. We were apparently in the new/upgraded wing yet building fallong apart, dirty and water stopped working for period of time. Garbage left around for our three say stay in corridors and pool area and only half restaurants are open and those that are offer poor quality food. The breakfast utensils were on kleenex papers and the Chinese restaurant smelled like smoke with stained...

"Property was new, nice, and big (it was basically a full fledged one room apartment we had). Two TVs, kitchenette and washing machine. Location was well placed within 10min walk to gaya street. Only drawback was that Citadines co-shares the plot and common facilities w an apartment building called Northshore (different wing) which brings along w that, tons of short-stay crowd (amongst them children) and noise in the common areas, esp the pool. "

"Staff very helpful and hotel spotless. Well located. We had a really pleasant stay and would stay again"

"The hotel is old and requires an upgrade. I stayed at the beach front villa, it has a nice view though."

"Check-in was good and fast with such a friendly and professional staff. Room is just as requested. Only drawback is lack of switches for lighting which was replaced with digital push screen which doesn't seem to work resulting in a poorly lit room and caused inconveniences due to that. Prefer to have manual swtches for practicality."

"Second stay this time. My go to hotel every time I visit KK."