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"Hotel was alright to stay in for short stays. The airconditioning was controlled by staff at reception. As it went down to almost 7 to 9°C in the night, they turned off all airconditioning and required guests to all use another inlet which brings in air from outside. Superb idea, but wished it was conveyed to us beforehand. The first staff member was a tad rude by ignoring me when I told her it was stuffy on the 1st night. Thankful that the other staff membets stepped in after they realised that...

"The rooms division is terrible. Front desk ineffficient, not providing the expected services, lack knowledge, skills and information. Drainage in shower cabinet is too slow, towel taken away although is hung as directed for protection of enivronment. only one bath towel for one guest. Socket should be international type, not Chinese type(you are international hotel, right?). F&B is excellent. Excellent service. Good food quality. Good value for money, good ambience. couldn't ask for more. Please...

"Easy to get to Bell Tower "

"Away from most “attractions” simple taxi away. Nice"

"The W Hotel was by far the best hotel we stayed at in Xi'an. The room was spacious with an amazing design and a large balcony offering fantastic views. Everything was automated and incredibly comfortable. The staff went above and beyond in every aspect of service, from arrival to departure. The breakfast was excellent, with a wide variety of food options. Unfortunately, we didn’t have time to enjoy all the facilities, but when the staff learned it was my birthday, they surprised me with a...

"I initially booked a two-night stay at The Westin Xian but ended up leaving early and I’m glad I did. While the hotel has potential, it feels dated and poorly maintained. We reserved a large one-bedroom suite but were given a lower-floor room that required a long walk to reach. Since we were traveling with my elderly father-in-law, we requested a wheelchair, expecting a hotel of this caliber to have a good one. Unfortunately, the wheelchair was broken. Although they replaced it, the second one...

"I love it"

"We love the tour agent located on property who helped organise the excursions for us. The property is also located near a lot of food in walking distance. "

"Maybe I am just being mean for not giving this property a five star. The porperty is in a very good condition, not as close to the touristic areas within the city wall. Receptionists do not speak very good english but they did their very best to help me especially when I was contacting my Didi driver for my pick-up. I would definitely stay in this property again though."

"The rooms are great, but room service was very limited. No vegetarian options and there was no red wine at all in the hotel. "

"The food option is a great value for money. The staff were all helpful and friendly. The rooms were clean. My stay was just too short but will definitely recommend "

"The staffs, particularly Eva really went above and beyond to help us. "

"Highly recommend this hotel, staff service is excellent, the room is quiet and comfortable, very clean and nice view. I will definitely be staying again. "

"The staff at Somerset was friendly, kind, and caring! They attended to all of our needs and treated us like family. Check in and check out process was also a breeze! Will definitely recommend staying here! "