Funchal Holidays from NZ$2,252

When I arrived at the hotel, I was excited — it’s a very pleasant place. However, when I got to my room, I noticed that the bathroom was dirty. The sink was clogged and unclean, and the toilet was also not properly cleaned. Aside from that, the rest of the property was nice. The valet parking service was honestly my favorite part — the staff was always very polite and attentive, no matter the time. What I didn’t like was the housekeeping service. It was mediocre at best. I stayed for three nights and only requested housekeeping once, but they only stretched the bed sheets. They didn’t remove the dirty towels, take out the trash from the bins, or even pick up the trash on the floor. Overall, a nice hotel with great valet service, but the housekeeping needs serious improvement.

Our room had stains around carpets and we were expecting better view from the room

The walk from parking to room is ridiculous. Especially if you have large family. The rooms are just ok-even the refreshed room I paid for. I ave stayed here 2x and will never book again. Got charged resort fee but there is actually no pool. The toilet was leaking at base. Room service was ok. 2nd room I got for my daughter was not complete and had empty trash items at first walk in. NOT OK. I paid for early check in but clearly it wasnt ready. The lady at check in was great but our keys did not work. Had to go back down. All in all definitely NOT a great expereince (again) and I would not refer this hotel to anyone I know.

Rented a cabana on a weekday. Never got any service. Also, no water. Toys allowed for kids. Never checked on while in the cabana. Pretty much paid for a Tv.. staff was great . Pool was nice. Everything clean. Just lacked service.

Room sink didn't drain, no refrigerator in regular rooms is ridiculous.