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Hotel Waterfall

3.0 star property
Hotel with 2 restaurants, near Gurney Plaza
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Waterfall

Family Superior
Terrace/patio
Exterior
Interior
Exterior

Reviews

6.6 out of 10

Popular amenities

  • Bar
  • Room service
  • 24/7 front desk
  • Laundry
  • Parking included
  • Housekeeping

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

Highlights

Air conditioning
TV
Hydromassage showerhead
Bidet
Bathrobes
Private bathroom
Electric kettle
Minibar
  • City view
  • Sleeps 2
  • 1 Single Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

Highlights

Air conditioning
TV
Hydromassage showerhead
Bidet
Bathrobes
Private bathroom
Electric kettle
Minibar
  • City view
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Deluxe Double Room, 1 Double Bed, No Windows

Deluxe Double Room, 1 Double Bed, No Windows

Deluxe Double Room, 1 Double Bed, No Windows

Highlights

Air conditioning
TV
Hydromassage showerhead
Bidet
Bathrobes
Private bathroom
Electric kettle
Minibar
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Twin Room, 2 Single Beds

Deluxe Twin Room, 2 Single Beds

Deluxe Twin Room, 2 Single Beds

Highlights

Air conditioning
TV
Hydromassage showerhead
Bidet
Bathrobes
Private bathroom
Electric kettle
Minibar
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

Highlights

Air conditioning
TV
Hydromassage showerhead
Bathrobes
Bidet
Electric kettle
Minibar
Free bottled water
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 2 Queen Beds, No Windows

Family Room, 2 Queen Beds, No Windows

Family Room, 2 Queen Beds, No Windows

Highlights

Air conditioning
TV
Hydromassage showerhead
Bathrobes
Bidet
Electric kettle
Minibar
Free bottled water
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Superior

Family Superior

Family Superior

Highlights

Air conditioning
TV
Hydromassage showerhead
Bidet
Bathrobes
Private bathroom
Electric kettle
Minibar
  • Sleeps 5
  • 2 Queen Beds

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About the area

Map
160 Jalan Utama, George Town, Penang, 10450

What's nearby

  • Arulmigu Balathandayuthapani Temple - 12 min walk - 1.0 km
  • Gurney Drive - 2 min drive - 2.4 km
  • Gurney Plaza - 2 min drive - 2.0 km
  • KOMTAR - 5 min drive - 5.5 km
  • Penang Hill - 8 min drive - 7.1 km

Getting around

  • Penang Sentral - 32 min drive
  • Penang (PEN-Penang Intl.) - 29 min drive

Restaurants

  • ‪Goodall Cafe - ‬6 min walk
  • ‪OO White Coffee - ‬1 min walk
  • ‪金园茶餐室 Kedai Kopi Dan Makanan Taman Emas - ‬9 min walk
  • ‪湾岛头叻沙 Assam Laksa - ‬9 min walk
  • ‪Samurai Teppanyaki - ‬7 min walk

About this property

Hotel Waterfall

Hotel near Gurney Drive
Located close to Gurney Plaza, Hotel Waterfall provides 2 coffee shops/cafes, dry cleaning/laundry services and a bar. Enjoy a meal at the two on-site restaurants. Stay connected with free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Free self-parking
  • A front desk safe, a lift and smoke-free property
  • A vending machine, tour/ticket information and coffee/tea in reception
Room features
All guest rooms at Hotel Waterfall include perks, such as air conditioning and dressing gowns, in addition to amenities, such as free WiFi and safes.
Other conveniences in all rooms include:
  • TVs with satellite channels
  • Electric kettles, daily housekeeping and desks

Languages

Chinese (Mandarin), English, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • 2 coffee shops/cafes
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • Lift

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer (on request)
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Minibar
  • Room service

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MYR 37.1 per night.
Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: MYR 50.00 per stay
  • A tax is imposed by the city: MYR 2.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Rollaway bed fee: MYR 37.1 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system and a first aid kit

Property is also known as

Hotel Waterfall
Hotel Waterfall Penang
Waterfall Hotel
Waterfall Penang
Hotel Waterfall George Town
Waterfall George Town
Hotel Waterfall Hotel
Hotel Waterfall George Town
Hotel Waterfall Hotel George Town

Frequently asked questions

Is Hotel Waterfall pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Waterfall?

Self-parking is free at this property.

What time is check-in at Hotel Waterfall?

Check-in start time: 2 PM; check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Hotel Waterfall?

Checkout is at noon.

Where is Hotel Waterfall located?

Situated in George Town, this hotel is within 1 mi (2 km) of Nattukotai Chettiar Temple, Gurney Plaza, and Gurney Drive. Penang Botanical Gardens and Penang Botanic Gardens are also within 10 minutes.

Hotel Waterfall Reviews

Reviews

6.6
Rating 10 - Excellent. 11 out of 59 reviews" "
Rating 8 - Good. 17 out of 59 reviews" "
Rating 6 - Okay. 13 out of 59 reviews" "
Rating 4 - Poor. 9 out of 59 reviews" "
Rating 2 - Terrible. 9 out of 59 reviews" "

6.6/10

Cleanliness

6.8/10

Staff & service

6.0/10

Amenities

6.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Kris

Stayed 3 nights in Jul 2024

8/10 Good

Lim Geok

Liked: Staff & service
Disliked: Cleanliness
Stayed 4 nights in May 2024

10/10 Excellent

SANTHANA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

jack

Stayed 1 night in Sep 2023

6/10 Okay

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities
hotel was ok, but i checked in at night (the staff not really friendly) but it's fine i guess because i booked on 31 dec, i know how it feels to work in new year's eve (maybe not in the mood to work :) ) but the thing that make me difficult = it was no towel (not sure it's since beginning or it just started due to covid-19 pandemic)
Stayed 1 night in Dec 2020

10/10 Excellent

Noor Haidah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I am usng a wheelchair and my room was OKU-friendly. My special thanks for staff - Mr. James, very helpful.
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Stayed 1 night in Apr 2019

2/10 Terrible

Letchumanan

Liked: Room comfort
Disliked: Property conditions & facilities
Construction which was ongoing was big minus, there were insects in the bathroom. Wifi was so-so
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good value for money. Friendly and efficient staff.
Stayed 1 night in Sep 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

4/10 Poor

Verified traveller

Stayed 3 nights in Aug 2018

6/10 Okay

Ken

Stayed 5 nights in Jun 2018

8/10 Good

SASHIKUMAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near by temple
Stayed 1 night in Jun 2018

10/10 Excellent

Amira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Hotel in town
It’s a nice ‘no frills’ hotel It would be better if they provide a few sachets of tea or coffee in the rooms
Stayed 1 night in Mar 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Mar 2018

2/10 Terrible

angeline , Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were given 3 very rundown family rooms with air-con not working, door cannot open easily which need male adult to pull inwards. One of the room with reflecting sound by door never close properly according to the hotel staffs. The corridors of the hotel rooms are so humid that can be suffocated. The staffs mentioned that we have booked the old wing which internet posting did not mentioned old wing or new wing of this hotel. Reception staffs are rude and no patience. The manager, Mr Ow tried his best to settle us with New Wing but need to top up even though we are offered to downgrade to one standard and deluxe room with additional mattress not extra bed. The reception refused to give us a bill stated what are the top up in details. They just issued a standard payment voucher stated upgrading rooms. This is cheating. This hotel cannot rate at 3 stars. No amenities around the hotel.
Stayed 2 nights in Dec 2017

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 1 night in Dec 2017

8/10 Good

Harifah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was not inform regarding the closing of restaurant. I was hoping they inform me before my check in. Thank you.
Stayed 4 nights in Oct 2017

8/10 Good

John Winn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Value, I would stay again
Front desk staff helpful and speak English well. Room was large and bright. Cleaning staff very good. TV reception not good. There is an excellent cafe around the corner called DoubleShot. Can walk from hotel to the Botanic Gardens in around 12 minutes. Can also walk to shopping centres on Gurney Drive in around 18 minutes. Overall, I would stay in this hotel again. Good value for standard room
Stayed 2 nights in Sep 2017

10/10 Excellent

TEH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, walk distance 20 min to Botanic Garden
Stayed 1 night in Aug 2017

8/10 Good

Wooi Keong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Carpark Issue
Just a little inconvenience for carpark issue, the rest was fine.
Stayed 2 nights in Aug 2017

10/10 Excellent

letchumy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice to stay because for old people they can go to temple it's near.
Stayed 1 night in Jul 2017