2/10 Terrible
lauran
Travelled with family
26 Mar 2024
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Bad bad time
I was very disappointed in my stay here, everything was fine until I got to my room. I was given a not renovated room when I went back downstairs I was told that the double room I booked means it’s not renovated. Where in heck does it say that when I book a double room it means not a renovated room. It doesn’t say anywhere also that renovations were being done to the hotel. You can’t trick customers into believing they are getting a certain room then give them the complete opposite and tell them it’s their fault. There’s no way I would have known the difference between a double room and a superior unless specified on the website. Furthermore I packed my bags and moved to another hotel because there was no more rooms available. I offered to pay the extra 50€ to upgrade my room, but even then I was upset because I was the one who got played. I’m still waiting for my refund since the lady at the counter said she couldn’t do it on the spot. This wouldn’t be a big deal if you tell your customers before hand that certain rooms are not renovated. I attached my room photos and please look at the website for the pictures y’all have posted
lauran
Stayed 3 nights in Mar 2024