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Flora Centre Hotel & Spa

4.0 star property
Hotel with a full-service spa, a quick walk to Hoan Kiem Lake

Photo gallery for Flora Centre Hotel & Spa

Lobby
Fitness facility
Junior Suite, 1 King Bed, City View | Room amenity
City view from property
Bar (on property)

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Gym
  • Spa
  • Housekeeping
  • Laundry
  • Air conditioning

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Junior Suite, 1 King Bed, City View

Junior Suite, 1 King Bed, City View | Room amenity

Junior Suite, 1 King Bed, City View

Highlights

Soundproofed
Air conditioning
LED TV
Separate bedroom
Premium bedding
Blackout curtains
Hairdryer
Designer toiletries
  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Triple Room, Courtyard View

Deluxe Triple Room, Courtyard View | View from room

Deluxe Triple Room, Courtyard View

Highlights

Soundproofed
Air conditioning
LED TV
Blackout curtains
Premium bedding
Hairdryer
Designer toiletries
Rainfall showerhead
  • 22 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Large Single Bed

View all photos for Deluxe Twin Room, 1 Bedroom

Premium bedding, minibar, in-room safe, desk

Deluxe Twin Room, 1 Bedroom

Highlights

Soundproofed
Air conditioning
LED TV
Separate bedroom
Premium bedding
Blackout curtains
Hairdryer
Designer toiletries
  • 20 sq m
  • Sleeps 3
  • 2 Large Single Beds

View all photos for Luxury Suite, 1 King Bed

Luxury Suite, 1 King Bed | Living room

Luxury Suite, 1 King Bed

Highlights

Soundproofed
Air conditioning
LED TV
Blackout curtains
Premium bedding
Hairdryer
Designer toiletries
Rainfall showerhead
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

Highlights

Soundproofed
Air conditioning
LED TV
Blackout curtains
Premium bedding
Hairdryer
Designer toiletries
Rainfall showerhead
  • 20 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, 2 Bedrooms, Connecting Rooms

Premium bedding, minibar, in-room safe, desk

Family Room, 2 Bedrooms, Connecting Rooms

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LED TV
2 bedrooms
Premium bedding
Blackout curtains
Hairdryer
  • 45 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Single Bed

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About the area

Map
14A Luong Van Can, Hoan Kiem, Hanoi

What's nearby

  • Hanoi Old Town Night Market - 2 min walk - 0.2 km
  • Hoan Kiem Lake - 5 min walk - 0.4 km
  • Thang Long Water Puppet Theatre - 5 min walk - 0.5 km
  • St. Joseph's Cathedral of Hanoi - 8 min walk - 0.7 km
  • Ho Chi Minh Mausoleum - 3 min drive - 2.3 km

Getting around

  • Hanoi Long Bien Station - 11 min walk
  • Hanoi (HAN-Noi Bai Intl.) - 23 min drive

Restaurants

  • ‪Phở trộn Hạnh Xích - ‬1 min walk
  • ‪Bánh Bao - ‬1 min walk
  • ‪Q Cafe - ‬1 min walk
  • ‪Anh em quán - ‬1 min walk
  • ‪Mì Vằn Thắn Vỉa Hè - ‬1 min walk

About this property

Flora Centre Hotel & Spa

Upscale hotel near Hoan Kiem Lake
Located close to Thang Long Water Puppet Theatre and Embassy of China, Flora Centre Hotel & Spa provides a coffee shop/cafe, dry cleaning/laundry services and a bar. Indulge in a facial, a massage and a body wrap at the on-site spa. Stay connected with free in-room WiFi, and guests can find other amenities, such as a 24-hour gym and a steam room.
Other perks at this hotel include:
  • A round-trip airport shuttle (surcharge), smoke-free property and a 24-hour front desk
  • A lift, luggage storage and a porter/bellboy
  • Concierge services, tour/ticket information and a front desk safe
  • Guest reviews say great things about the helpful staff
Room features
All guest rooms at Flora Centre Hotel & Spa include thoughtful touches, such as premium bedding and air conditioning, as well as amenities, such as free WiFi and safes.
More amenities include:
  • Bathrooms with rainfall showers and designer toiletries
  • 40-inch LED TVs with cable channels
  • Daily housekeeping, desks and phones

Languages

English, Vietnamese

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (VND 100,000 per day)
  • 24-hour return airport shuttle at scheduled times and on request for a surcharge

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • 24-hour gym
  • Full-service spa
  • Steam room

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Spa open daily
  • Thai massages
  • Thalassotherapy

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 40-inch LED TV with cable channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Free local calls
  • Phone
  • Safe
  • Soundproofed rooms
LIST_ALT

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 3 AM
Minimum check-in age - 15

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for VND 350000.0 per day.
Cots (infant beds) are not available

Payment types

MONETIZATION_ON

Important information

Optional extras

  • Airport shuttle fee: VND 450000 per vehicle (one-way)
  • Airport shuttle fee per child: VND 150000 (one-way), (from 1 to 6 years old)
  • Nearby parking fee: VND 100000 per day (656 ft away)
  • Rollaway bed fee: VND 350000.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Hanoi L'Heritage Centre Hotel
L'Heritage Centre Hotel
L'Heritage Centre
Flora Centre Hotel Spa
Hanoi L'Heritage Centre
Flora Centre Hotel & Spa Hotel
Flora Centre Hotel & Spa Hanoi
Flora Centre Hotel & Spa Hotel Hanoi

Frequently asked questions

Is Flora Centre Hotel & Spa pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Flora Centre Hotel & Spa?

Check-in start time: 2 PM; check-in end time: 3 AM. After-hours check-in is not available.

What time is check-out at Flora Centre Hotel & Spa?

Checkout is at noon.

Does Flora Centre Hotel & Spa provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of VND 450000 per vehicle applies.

Where is Flora Centre Hotel & Spa located?

Located in Old Quarter, this spa hotel is within a 10-minute walk of Hoan Kiem Lake and Thang Long Water Puppet Theatre. Goethe-Institut Hanoi and Embassy of China are also within 1 mi (2 km). Hanoi Long Bien Station is 11 minutes by foot and Hanoi Railway Station is 20 minutes.

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Flora Centre Hotel & Spa Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 109 out of 204 reviews
Rating 8 - Good. 61 out of 204 reviews
Rating 6 - Okay. 21 out of 204 reviews
Rating 4 - Poor. 7 out of 204 reviews
Rating 2 - Terrible. 6 out of 204 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

David

Good
Stayed 2 nights in Jan 2025

8/10 Good

Kerrina

Liked: Property conditions & facilities
Great location - walking distance to so many popular restaurants, markets, the lake and attractions. Staff and service were amazing! The only thing letting down this property is the mould. Our room had significant water damage and it had been painted over. The paint was peeling from the walls and you can smell the damp mould smell. I suffer from allergies and they flared right up staying here. Probably wouldn’t stay there again, only due to that.
Stayed 4 nights in Feb 2025

10/10 Excellent

Emma

Great stay
Great stay! Fast check in, friendly staff. One street away from the night market.
Stayed 2 nights in May 2024

10/10 Excellent

David

Great old town location, great hotel
Very central location in old town, we had Queen suite room with (tiny) balcony but decent sized room with big sofa, very comfortable, aircon a bit noisy, but great short stay in the heart of Hanoi.
Stayed 1 night in Mar 2024

10/10 Excellent

Haldane

The staff were so helpful and went above and beyond to be of service. Excellent stay!
Stayed 2 nights in Dec 2023

10/10 Excellent

Hien

Friendly hosting.
Stayed 1 night in Jul 2024

10/10 Excellent

Tak

The staff deserved 10⭐️ they were always attentive and taking care of our needs. We stayed in a double bed room and the size was good. The pressure from the shower was very nice. There is a very popular restaurant next to the hotel.
Stayed 1 night in Jul 2024

10/10 Excellent

Elaneelyn

The staff were great! The place is old but clean. I would stay again
Stayed 1 night in Feb 2024

10/10 Excellent

JANNICE

Very good
Stayed 1 night in Aug 2024

10/10 Excellent

JANNICE

Very good
Stayed 1 night in Aug 2024

10/10 Excellent

yannick

Everything was perfect! Well located, right in the action. Nice staff. The breakfast is very good as well!
Stayed 1 night in Mar 2024

2/10 Terrible

PREM

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will never recommend this place to stay. It’s terrible place not clean bed was stinky. Hallway was 2 feet wide not enough space to walk with your luggage. We booked family room and they didn’t have it they didn’t have it . Pls don’t rust there reviews for 0 star hotel. Never stay here
Stayed 1 night in Dec 2024

8/10 Good

Wei Ni

Will stay here again!
Hotel was comfortable and clean. Very centralised location in the old quarter. Breakfast have good variety of choices. Great service from hotel manager and staff.
Stayed 3 nights in May 2023

10/10 Excellent

Kimberly

Rooms were spacious and comfortable. The area is wonderful - very lively - but the room was still nice and quiet. Helpful and friendly staff!
Stayed 2 nights in Oct 2023

10/10 Excellent

yannick

Nice location, Nice hôtel. Nice service. Lincoln and the staff help us out to book a trip to Sa Pa. I recommend it !
Stayed 1 night in Mar 2024

10/10 Excellent

Kante

Very nice hotel in old quarter lovely staffs amazing breakfast I loved spa here. Trips booked with Travel Desk at hotel with value for money. Great
Stayed 1 night in Apr 2023

8/10 Good

Zoran

We stayed at this hotel for 6 nights in the family connecting suite. The rooms were equipped with all the essentials for our stay. We were pleased with the friendliness of staff (especially Jase at reception). Breakfast buffet was a great way to start off each morning. Location is extremely central.
Stayed 4 nights in Dec 2023

10/10 Excellent

Jeanet

Great hotel for a trip to Hanoi! The location of the accommodation was convenient as it is right in the city center. Furthermore, the rooms were spacious and looked clean overall. The staff were very helpful and friendly. We also booked trips to Sapa, Ha Long Bay and the Ha Giang Loop through the hotel, which were well organised. If you had any questions during these trips that they had arranged, the Flora Center travel desk could be reached quickly when necessary. So after we left Hanoi they still provided us with travel advice and tour options for the rest of Vietnam. So, the hotel and service were excellent and definitely recommended!
Stayed 3 nights in Jul 2024

10/10 Excellent

Alan

Stay here. very central hotel book tours Halong, Ninhbinh with them ms Anna arrange everything make trips so easy and valuable. Thanks Flora Centre Hotel Team
Stayed 1 night in Apr 2023

8/10 Good

Verified traveller

Great location and spacious room
Staff were extremely helpful and accommodating, the hotel location was perfect walking distance to all attractions, restaurants and shops. I stayed in the deluxe room which was super spacious and room was clean and tidy everyday. Our bathroom looked a little tired and we had to wait for the hot water after each person showered for 15mins for the boiler which was a little pain after a long day, was informed our room was connected to a old boiler vs other room would not have this problem.
Stayed 4 nights in Apr 2024

4/10 Poor

MARK

Liked: Staff & service
A failure in practice
This hotel staff have little experience and poor training This is best exemplified by a phone call too my room at a minute past midnight to sign a document they failed to ask me sign the previous morning. Requests with room service ignored. No towel set in my room upon check in. While all petty annoyances, they are, when added together, symptoms of poor leadership. The food was ok. Room clean. Shower was strong but never warmer than tepid. Internet is awefull. It drops completely very regularly and at all hours of the day and night.
Stayed 1 night in Sep 2024

10/10 Excellent

Thanh Tuan

This is the second time returning to Vietnam to join my family after 8 years. I didn't expect much from a low budget hotel, but I think this is one of the good value hotels with quality beyond expectations. Located on a centre of old quater, near the walking street, but not blocked on weekends, the street outside is very noisy but inside the hotel at night it is very quiet. Friendly and attentive staff, even calling in the middle of the night to ask for more bottled water is still provided. The room is a bit small, but with such a good room price, it is impossible to have a spacious room in old quater hotel, I understand, but still very clean and comfortable. I don't understand why there are still customers who are not satisfied, for me it's good, highly recommended.
Stayed 1 night in Dec 2023

2/10 Terrible

Stephanie

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was a size of a closet. The pictures shown on Expedia was falsely advertised. It didn’t look anywhere like the pictures. The hotel was very outdated. When we asked them for things such as extra towels, we called them twice & they never brought it to us. The hotel also had a certain stench to it. The surrounding area of the hotel was in the middle of old quarter which was a very busy & unsafe to walk around.
Stayed 1 night in Nov 2023

8/10 Good

Diane

Charming hotel, grear staff
The best thing sbout this hotel was the staff, especially Lincoln, the manager, who helped us make a date change though it was difficult to do. The front desk staff were very conscientious as well. If you need anything, just ask. Liked the breakfast, especially the fruit, yogurt, and a few Vietnamese dishes. The bathroom was not well designed. The toilet paper roll was unreachable from the toilet. The shower was hard to adjust as it was far from the entry and you couldnt adjust the temperature from the outside. Imagine that the water coming out of the faucet is hot and you didn’t know. Your feet would get scalded!
Stayed 4 nights in Feb 2024

2/10 Terrible

Caroline

Disliked: Cleanliness, amenities, property conditions & facilities
I read a review about ant infestation and cramped shower conditions after I already booked the hotel. When we entered, it was okay, reception was pretty, but rooms very run down. Bathtub broken and plastered up. Daughter put her suitcase in the cupboard to find dozens of ants crawling over it later. That night we found, while charging devices, ants everywhere on our bedside table. Hardly got any sleep from paranoia. The next morning, saw more ants behind kettle and on another table. Cramped rooms and inconveniently high bathtub. Extremely low shower head. I booked here for 4 nights but forfeited the 3 nights and checked out. Staff apologetic, it's not their fault but this hotel is nothing like the picture. Extremely run down and way below my humble expectations. Would absolutely not recommend.
Stayed 4 nights in Apr 2024