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The Swan at Hay Hotel

4.0 star property
Georgian hotel with 2 restaurants and 24-hour front desk

Photo gallery for The Swan at Hay Hotel

Property grounds
Property grounds
Deluxe Double Room, 1 King Bed
Garden view
Meeting facility

Reviews

8.8 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Bar
  • Room service
  • Breakfast available
  • Pet-friendly
  • Laundry
The current price is NZ$305
includes taxes & fees
13 Mar - 14 Mar

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Classic Double Room, 1 Double Bed

Classic Double Room, 1 Double Bed

Classic Double Room, 1 Double Bed

Highlights

Individually furnished
Individually decorated
Heating
TV
Hairdryer
Private bathroom
Coffee/tea maker
Electric kettle
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

Highlights

Individually furnished
Individually decorated
Heating
TV
Private bathroom
Hairdryer
Shower/bath combination
Coffee/tea maker
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room

Superior Twin Room

Superior Twin Room

Highlights

Individually furnished
Individually decorated
Heating
TV
Separate bedroom
Private bathroom
Hairdryer
Shower/bath combination
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Double Room, 1 King Bed

Deluxe Double Room, 1 King Bed

Deluxe Double Room, 1 King Bed

Highlights

Individually furnished
Individually decorated
Heating
Free cots/infant beds
TV
Private bathroom
Hairdryer
Separate bath and shower
  • City view
  • Sleeps 3
  • 1 King Bed

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About the area

Map
Church Street, Hay-on-Wye, Hereford, Wales, HR3 5DQ

What's nearby

  • Hay Castle - 4 min walk - 0.4 km
  • The Old House - 4 min walk - 0.4 km
  • Richard Booth's Bookshop - 5 min walk - 0.5 km
  • Hay-on-Wye Library - 6 min walk - 0.5 km
  • The Warren - 9 min walk - 0.8 km

Getting around

  • Builth Road Station - 31 min drive
  • Cardiff International Airport (CWL) - 102 min drive

Restaurants

  • ‪Festival Food Hall - ‬17 min walk
  • ‪Blue Boar - ‬2 min walk
  • ‪the Railway restaurant - ‬8 min drive
  • ‪Boat Inn - ‬8 min drive
  • ‪Cafe Hay - ‬2 min walk

About this property

The Swan at Hay Hotel

Upscale hotel
A terrace, a garden and laundry facilities are just a few of the amenities provided at The Swan at Hay Hotel. At the two on-site restaurants, enjoy breakfast, lunch, dinner, children's meals and British cuisine. Free in-room WiFi and a bar are available to all guests.
You'll also enjoy perks such as:
  • Free self-parking
  • Full breakfast (surcharge), express check-out and a 24-hour front desk
  • Luggage storage, 2 meeting rooms and a banquet hall
  • Guest reviews say great things about the helpful staff
Room features
All guestrooms are individually furnished, and have comforts such as laptop-friendly workspaces, in addition to amenities such as free WiFi.
More conveniences in all rooms include:
  • Free tea bags/instant coffee and electric kettles
  • Free toiletries and hairdryers
  • 32-inch TVs with cable channels
  • Wardrobes/cupboards, heating and daily housekeeping

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Daily full breakfast available 8:00 AM to 10:00 AM for a fee: GBP 15 per person
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • 1812 Bar
  • The Garden Room
  • The Market Bar

Things to do

  • Archery

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Housekeeping (daily)

Business services

  • 2 meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Tea bags/instant coffee

More

  • Desk
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of GBP 15 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 15.0 per night.

Payment types

Important information

Optional extras

  • Fee for full breakfast: from approximately GBP 15.00 per person
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a smoke detector

We should mention

This property does not have any lifts

National rating

This property has received its official star rating from Visit Wales.

Property is also known as

Hotel Hay
Swan Hotel Hay
Hereford The Swan at Hay Hotel Hotel
Swan Hay Hotel Hereford
Swan Hay Hereford
Hotel The Swan at Hay Hotel Hereford
The Swan at Hay Hotel Hereford
Swan Hay Hotel
Hotel The Swan at Hay Hotel
Swan Hay
Hereford The Swan At Hay
The Swan at Hay Hotel Hotel
The Swan at Hay Hotel Hereford
The Swan at Hay Hotel Hotel Hereford

Frequently asked questions

Is The Swan at Hay Hotel pet-friendly?

Yes, The Swan at Hay Hotel allows cats and dogs (limit 2 total). There's a fee of GBP 15 per pet, per night. Service animals are exempt from fees.

How much does it cost to stay at The Swan at Hay Hotel?

As of 9 Mar 2025, prices found for a 1-night stay for 2 adults at The Swan at Hay Hotel on 13 Mar 2025 start from NZ$305.46, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at The Swan at Hay Hotel?

Self-parking is free at this property.

What time is check-in at The Swan at Hay Hotel?

Check-in start time: 3 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at The Swan at Hay Hotel?

Checkout is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is The Swan at Hay Hotel located?

Situated in Hereford, this hotel is within a 5-minute walk of Hay Castle, Hay Cheese Market and Hey Butter Market. The Old House and Richard Booth's Bookshop are also within 5 minutes.

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The Swan at Hay Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 152 out of 278 reviews
Rating 8 - Good. 78 out of 278 reviews
Rating 6 - Okay. 30 out of 278 reviews
Rating 4 - Poor. 16 out of 278 reviews
Rating 2 - Terrible. 2 out of 278 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jane

thank-you always a very enjoyable stay and excellent food
Stayed 1 night in Feb 2025

10/10 Excellent

Joseph

Great place to stay if you're visiting Hay on Wye. Good dining options for dinner and breakfast. We loved it and stayed an extra night.
Stayed 2 nights in Jan 2025

10/10 Excellent

david

This was a cozy and safe gem of a place. I would stay here again in a heartbeat. The staff were so very kind and the food was incredible.
Stayed 1 night in Oct 2024

10/10 Excellent

Verified traveller

We had a wonderful stay! Everyone was so friendly and helpful. The grounds were lovely and our room was beautiful. Would definitely stay again!
Stayed 2 nights in Sep 2024

10/10 Excellent

Andrew

Great location for the bookstores - all in walking distance- and touring the Wye Valley
Stayed 1 night in Sep 2024

10/10 Excellent

Mark

Lovely old Georgian hotel, clean and comfortable.
Stayed 2 nights in Jun 2024

8/10 Good

Sandra

I like the helpfulness of the staff when dealing with minor issues.
Stayed 1 night in Jan 2025

10/10 Excellent

Peter

Lovely building and garden. Excellent food and very pleasant and helpful staff. Great place to stay in a delightful little town.
Stayed 1 night in May 2024

10/10 Excellent

Susan

Staff was so helpful and friendly- especially Sandy! Highly recommend
Stayed 1 night in Sep 2024

10/10 Excellent

Denise

A wonderful place to stay and enjoy Hay! We’ll be back!
Stayed 1 night in Jun 2024

10/10 Excellent

Stephen

Comfortable, good food and staff very nice.
Stayed 5 nights in Sep 2022

8/10 Good

IAN

pleasent stay
Stayed 1 night in Feb 2024

8/10 Good

Karin

Beautiful grounds. Staff was very friendly and helpful. Excellent location. Adequate rooms.
Stayed 1 night in May 2024

10/10 Excellent

Peter

Stay in Hay
Really enjoyed our stay, staff friendly and helpful. Hotel full of character
Stayed 2 nights in Jan 2024

10/10 Excellent

Elizabeth

Comfort away from home
A really pleasant night’s stop with excellent food and service. Will certainly visit again when we have more time.
Stayed 1 night in Apr 2024

10/10 Excellent

David

Swan at Hay
Excellent Breakfast with eggs always perfectly cookedby correct amount. All the staff went out of their way to make us feel good - ESPECIALLY SARAH who was always helpfulbwith a permanent smile
Stayed 3 nights in Aug 2024

10/10 Excellent

Nigel

Excellent location. Would stay there again. Highly recommend.
Stayed 4 nights in Apr 2023

10/10 Excellent

Verified traveller

Lovely hotel with excellent staff
Arrived to a very warm and helpful welcome. Room was lovely. Highlight was the excellent staff. Especially Sarah. Very dog friendly and the enclosed garden was not only beautiful but ideal four our dog.
Stayed 1 night in Apr 2024

8/10 Good

K

Excellent staff
Very nice hotel, staff were really helpful and could not do enough for us. Excellent breakfast with fresh berries and very good choice of cooked options.
Stayed 2 nights in Aug 2022

8/10 Good

Julie

Very pleasant hotel close to town.
Lovely dining room and garden. Dinner was very good with excellent service. Breakfast was a little disappointing but would still go back there.
Stayed 1 night in Oct 2022

10/10 Excellent

Harry

The bed linens were very nice and the mattress was comfortable. Some road noise. A wonderful place to stay.
Stayed 1 night in Sep 2022

8/10 Good

Timothy

Excellent value for money
Stayed 2 nights in Jul 2022

10/10 Excellent

Ken

Great location with quaint charm
We booked this at the last minute and arrived just 15 minutes before the kitchen was to close. They were very helpful and made sure we got seated and fed on a cold rainy night. This hotel is very close to the shops in town, perfect for a book holiday. The staff was very helpful in locating and directing me to a place that could help me ship my books back home.
Stayed 1 night in Mar 2024

10/10 Excellent

Kevin

Beautiful room. Spotless. Great food and drink options on property. Located within walking distance of all of the ships and castle.
Stayed 1 night in Jul 2022

10/10 Excellent

Jane

The Swan is a wonderful place outstandingly beautiful like stepping back in time original windows wood work etc absolutely delightful
Stayed 1 night in Aug 2022