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The Guesthouse by the Hey Hotel

3.0 star property
Central hotel connected to a shopping centre in Central Interlaken with a 24-hour front desk
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for The Guesthouse by the Hey Hotel

Superior Double Room
Daily buffet breakfast (CHF 25 per person)
Standard Double Room | Bathroom
Standard Double Room
Family Quadruple Room

Reviews

7.6 out of 10

Good

Popular amenities

  • Bar
    Bar
  • 24/7 front desk
    24/7 front desk
  • Breakfast available
    Breakfast available
  • Housekeeping
    Housekeeping
  • Free WiFi
    Free WiFi
  • Restaurant
    Restaurant
The price is NZ$348
Price available on 24/11/2024

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Family Quadruple Room

Family Quadruple Room

Family Quadruple Room

Highlights

Soundproofed
Heating
Flat-screen TV
Fan
Private bathroom
Electric kettle
Daily housekeeping
In-room safe
  • Sleeps 4
  • 4 Single Beds

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

Highlights

Soundproofed
Heating
Flat-screen TV
Fan
Private bathroom
Electric kettle
Daily housekeeping
In-room safe
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

Highlights

Soundproofed
Heating
Flat-screen TV
Fan
Private bathroom
Electric kettle
Daily housekeeping
In-room safe
  • Sleeps 2
  • 2 Single Beds

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About the area

Map
Höheweg 7, Interlaken, 3800

What's nearby

  • Hoeheweg - 1 min walk
  • Interlaken Casino - 7 min walk
  • Mystery Rooms - 9 min walk
  • Interlaken Ost Ferry Terminal - 16 min walk
  • Harder Kulm - 11 min drive

Getting around

  • Interlaken West Station - 6 min walk
  • Bern (BRN-Belp) - 42 min drive

Restaurants

  • ‪Funky Chocolate Club Switzerland - ‬2 min walk
  • ‪McDonald's - ‬2 min walk
  • ‪Grand Café Restaurant und Confiserie Schuh - ‬2 min walk
  • ‪Hüsi Bierhaus - ‬1 min walk
  • ‪Restaurant Café de Paris - ‬2 min walk

About this property

The Guesthouse by the Hey Hotel

Hotel located in Central Interlaken
Near Mystery Rooms, The Guesthouse by the Hey Hotel provides an art gallery on-site, a shopping centre on-site and a bar. Free in-room WiFi, with a speed of 50+ Mbps, and a restaurant are available to all guests.
Additional perks include:
  • Buffet breakfast (surcharge), free bike hire and a banquet hall
  • Tour/ticket information, a 24-hour front desk and a front desk safe
  • Luggage storage, 3 meeting rooms and smoke-free property
  • Guest reviews give top marks for the helpful staff
Room features
All 60 rooms include amenities, such as free WiFi, safes and sound-insulated walls. Guest reviews speak positively of the cleanliness rooms at the property.
More amenities include:
  • Highchairs and travel cots
  • Electric kettles, heating and fans

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour offsite parking (CHF 15 per day)
  • Onsite parking available only on request

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: CHF 25 per person
  • A bar/lounge
  • A restaurant

Family friendly

  • Highchair
  • Soundproofed rooms
  • Travel cot

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 3 meeting rooms

Outdoors

  • In a nature reserve

Accessibility

  • No lift

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Towels provided

Food and drink

  • Electric kettle

More

  • Fan
  • Free local calls
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 16

Check-out

Check-out before 11:00 AM

Special check-in instructions

The check-in location differs from the property location; go to: [Höheweg 7, 3800 Interlaken]
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CHF 100 per accommodation, per stay
  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply all year round. Other exemptions or reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 31 March, CHF 2.20 per person, per night. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 April - 31 October, CHF 2.50 per person, per night. This tax does not apply to children under 16 years of age.
  • Tourism fee: CHF 1.00 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately CHF 25 per person
  • Nearby parking fee: CHF 15 per day(7 ft away; open 24 hours)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property does not have any lifts
Parking height restrictions apply

Property is also known as

The Guesthouse By The Hey
The Hey Hotel Guest House
The Guesthouse by the Hey Hotel Hotel
The Guesthouse by the Hey Hotel Interlaken
The Guesthouse by the Hey Hotel Hotel Interlaken

Frequently asked questions

Is The Guesthouse by the Hey Hotel pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at The Guesthouse by the Hey Hotel?

As of 2 Nov 2024, prices found for a 1-night stay for 2 adults at The Guesthouse by the Hey Hotel on 24 Nov 2024 start from NZ$335.22, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What time is check-in at The Guesthouse by the Hey Hotel?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at The Guesthouse by the Hey Hotel?

Checkout is at 11:00 AM.

Where is The Guesthouse by the Hey Hotel located?

Located in Central Interlaken, this hotel is within a 10-minute walk of Hoeheweg and Mystery Rooms. Kletterhalle Interlaken and Kunsthaus Interlaken are just steps away. Interlaken West Station is 6 minutes by foot and Interlaken West Ferry Terminal is 7 minutes.

The Guesthouse by the Hey Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 71 out of 208 reviews" "
Rating 8 - Good. 64 out of 208 reviews" "
Rating 6 - Okay. 34 out of 208 reviews" "
Rating 4 - Poor. 23 out of 208 reviews" "
Rating 2 - Terrible. 16 out of 208 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Florence

Stayed 2 nights in Sep 2024

2/10 Terrible

Thuvaraga

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very small unclean washrooms
Stayed 1 night in Oct 2024

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great stay! Great location!
Stayed 8 nights in Oct 2024

6/10 Okay

Estrellita

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The property was very convenient to shopping and bus stop, but the room they gave us was on the 4th floor which looked like an attic. Our heads got bump all the time on the ceiling. It would have been nice if there was a small table below where the TV was.
Stayed 2 nights in Sep 2024

6/10 Okay

Shena

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Checking in felt like we were an inconvenience. We were led through to the main hotel exit and pointed to the building across the street. Seems like those staying in the Guesthouse across the street rather than the main hotel are second class citizens. The elevator carpet was disgusting and as not cleaned in the three days we were there. The bathtub and bathroom floor needed a good scrubbing. The large window over looked a courtyard (at the same level on the second floor, and there were a few guys sitting there who could easily see right in to our room, so as two females that was uncomfortable and we had to keep our curtains closed the whole time we were there. You scan a QR code to get access to their services online. We wanted a couple of extra pillows (there’s only two provided for two people and with nowhere to sit other than the bed, two pillows per person are more comfortable). I requested them through the site as indicated. We went out for the rest of the afternoon and retuned after dinner. No extra pillows were brought so I had to go get them. Lastly, they use motion sensor lighting, which is great for the obvious reasons, however, lighting is critical, particularly on stairs. I took the stairway one evening and almost fell in a dark spot. I highly recommend Interlaken—it’s absolutely beautiful. But I would not stay here again.
Stayed 2 nights in Sep 2024

6/10 Okay

Maria, COVINA

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We stayed in the guest house. The first room that was given to one of the people I was traveling with, looked like a dirty dungeon. After complaining they did move her up to a room with no filty carpet. Housekeeping took my personal eating utensils and there’s no way they could have confused it with hotels. They are teeny tiny. I would not stay in guest house again
Stayed 4 nights in Sep 2024

2/10 Terrible

Nitish

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not book this property…
Stayed 4 nights in Sep 2024

4/10 Poor

Xueheng

Liked: Staff & service
Disliked: Property conditions & facilities
Room is very small , towel has holes, hot pot is leaking, shower is very small.
Stayed 3 nights in Sep 2024

8/10 Good

Kevin

Travelled with partner
Liked: Staff & service, amenities
Nice room but it smelled like someone had smoked in the room previously, and they tried to cover it up with detergent.
Stayed 2 nights in Sep 2024

10/10 Excellent

Lori

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is within walking distance from the property. The staff is very friendly and helpful.
Stayed 1 night in Sep 2024

6/10 Okay

Malgorzata

Liked: Cleanliness, staff & service, property conditions & facilities
Little noisy in the evening
Stayed 2 nights in Sep 2024

6/10 Okay

Brian

Liked: Cleanliness, staff & service
It was average for an overpriced accommodation
Stayed 2 nights in Sep 2024

8/10 Good

Yasmin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is in a central location to tourism office and shopping, restaurants however it is a busier area. The view was directly into other peoples hotel room so a challenge to keep windows open when curtains need to be closed (you could look directly into others aswell across laneway. Not the easiest hotel to find and parking was not by hotel (about 5 min walk). We only stayed 1 night so not a big issue but if I were to stay in Interlaken for a few nights I would look for a place with parking and more importantly views and more atmosphere. Staff were great and helped me when I lost my parking tickets - really appreciated this service. About 20 min walk to Harder Kulm - but beautiful walk.
Stayed 1 night in Aug 2024

10/10 Excellent

Xumin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, friendly staff.
Stayed 2 nights in Aug 2024

10/10 Excellent

Kamen

Stayed 1 night in Aug 2024

10/10 Excellent

Shimmy

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and convenient. Friendly helpful staff
Stayed 1 night in Aug 2024

6/10 Okay

Carlos

Liked: Cleanliness, staff & service
The guest house doesn’t have any AC and it just has a small fan. The rooms don’t come with a mini fridge either. You have to open the windows in summer so you aren’t hot and then a lot of little flies come in. The area is great and the staff was great but it’s not worth the price. It’s a glorified hostel and for the price it isn’t worth it.
Stayed 1 night in Aug 2024

8/10 Good

SAI MAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Water pressure n temperature could be improved by a lot. The slanted roof is health n safety hazard. The staff are helpful n good.
Stayed 3 nights in Aug 2024

4/10 Poor

Ivo

Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Rachel

Stayed 1 night in Jul 2024

10/10 Excellent

Devdatta

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small place for 4 folks. If you have luggage, managing it in small space is challenging
Stayed 4 nights in Jul 2024

4/10 Poor

Joanna

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

avent

Stayed 2 nights in Jul 2024

4/10 Poor

Lynette M

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Careful of redirect from Hey to Hey Guesthouse
I will not book again through hotels.com. It listed the main hotel (Hey Interlaken) which I chose for its amenities like air conditioning and refrigerator. However without realizing it I was redirected to Hey Guesthouse which did not have either AC or fridge and it was a tiny room with a fan and a window that could only be opened from the top by climbing up on the sill. The Hey staff was very helpful and put us in a bigger Guesthouse room with large windows but still no AC and very noisy facing the street.
Stayed 1 night in Jul 2024

8/10 Good

Amar

Ok
Stayed 1 night in Jul 2024