See all properties

The Palms Hotel

3.0 star property
Escape to a tropical paradise where you can sip cocktails by the pool or explore vibrant streets on two wheels.
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for The Palms Hotel

Deluxe King Room (Not Pet Friendly)
Front of property
Free daily continental breakfast
Property grounds
Junior Suite, 1 Queen Bed with Sofa bed, Non Smoking, Private Bathroom (Room 102) | Private kitchen

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Housekeeping
  • Pet-friendly
  • Air conditioning
The price is NZ$547
includes taxes & fees
26 Jan - 27 Jan

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Standard Room, 2 Double Beds, Nonsmoking, Private Bathroom

Standard Room, 2 Double Beds, Nonsmoking, Private Bathroom

Standard Room, 2 Double Beds, Nonsmoking, Private Bathroom

Highlights

Air conditioning
Mini-fridge
Flat-screen TV
Ceiling fan
Private bathroom
Pet friendly
Daily housekeeping
  • Sleeps 4
  • 2 Double Beds

View all photos for Cottage Suite 138

Cottage Suite 138

Cottage Suite 138

Highlights

Air conditioning
Mini-fridge
Flat-screen TV
2 bedrooms
Ceiling fan
2 bathrooms
Private bathroom
Microwave
  • Sleeps 5
  • 2 Queen Beds and 1 Single Sofa Bed

View all photos for Ash Cottage Suite

Ash Cottage Suite

Ash Cottage Suite

Highlights

Air conditioning
Mini-fridge
Flat-screen TV
Separate bedroom
Ceiling fan
Shower/bath combination
Private bathroom
Microwave
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Two Queen Beds Second Floor (Not Pet Friendly)

Two Queen Beds Second Floor (Not Pet Friendly)

Two Queen Beds Second Floor (Not Pet Friendly)

Highlights

Air conditioning
Mini-fridge
Flat-screen TV
Ceiling fan
Daily housekeeping
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 Queen Bed with Sofa bed, Non Smoking, Private Bathroom (Room 102)

Junior Suite, 1 Queen Bed with Sofa bed, Non Smoking, Private Bathroom (Room 102)

Junior Suite, 1 Queen Bed with Sofa bed, Non Smoking, Private Bathroom (Room 102)

Highlights

Air conditioning
Mini-fridge
Flat-screen TV
Sofa bed
Ceiling fan
Private bathroom
Microwave
Pet friendly
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed

View all photos for Two Queen Beds Private Bathroom Across Hallway (Not Pet Friendly)

Two Queen Beds Private Bathroom Across Hallway (Not Pet Friendly)

Two Queen Beds Private Bathroom Across Hallway (Not Pet Friendly)

Highlights

Air conditioning
Mini-fridge
Flat-screen TV
Ceiling fan
Detached private bathroom
Daily housekeeping
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe King Room (Not Pet Friendly)

Deluxe King Room (Not Pet Friendly)

Deluxe King Room (Not Pet Friendly)

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Flat-screen TV
Ceiling fan
Daily housekeeping
  • Sleeps 3
  • 1 King Bed

View all photos for Bi-Level Suite (Not Pet Friendly)

Bi-Level Suite (Not Pet Friendly)

Bi-Level Suite (Not Pet Friendly)

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Flat-screen TV
Ceiling fan
Private bathroom
Located on the top floor
Daily housekeeping
  • Sleeps 4
  • 2 Queen Beds OR 1 Single Futon

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Private Bathroom

Standard Room, 1 Queen Bed, Non Smoking, Private Bathroom

Standard Room, 1 Queen Bed, Non Smoking, Private Bathroom

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Flat-screen TV
Ceiling fan
Private bathroom
Pet friendly
Daily housekeeping
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Private Bathroom

Standard Room, 1 King Bed, Non Smoking, Private Bathroom

Standard Room, 1 King Bed, Non Smoking, Private Bathroom

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Flat-screen TV
Ceiling fan
Private bathroom
Pet friendly
Daily housekeeping
  • Sleeps 3
  • 1 King Bed

View all photos for Petite Queen Room (Not Pet Friendly)

Petite Queen Room (Not Pet Friendly)

Petite Queen Room (Not Pet Friendly)

Highlights

Air conditioning
Mini-fridge
Flat-screen TV
Ceiling fan
Private bathroom
Daily housekeeping
  • Sleeps 2
  • 1 Double Bed

Similar properties

Outdoor pool, pool umbrellas, pool loungers

Ibis Bay Beach Resort

On private beach
Pool
Breakfast included
Free WiFi
8.0 out of 10, Very good, (1720)
The price is NZ$507
includes taxes & fees
26 Jan - 27 Jan
Ibis Bay Beach Resort
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Map
820 White St, Key West, FL, 33040

What's nearby

  • Duval Street - 12 min walk
  • Ernest Hemingway Home and Museum - 15 min walk
  • Southernmost Point - 3 min drive
  • Smathers Beach - 4 min drive
  • Mallory Square - 4 min drive

Getting around

  • Key West, FL (EYW-Key West Intl.) - 8 min drive

Restaurants

  • ‪Pepe's Cafe - ‬15 min walk
  • ‪Sandy's Cafe - ‬3 min walk
  • ‪Off the Hook Grill - ‬13 min walk
  • ‪El Siboney Restaurant - ‬10 min walk
  • ‪Dante's Key West - ‬14 min walk

About this property

The Palms Hotel

Guest house near Duval Street
Close to Ernest Hemingway Home and Museum and Southernmost Point, The Palms Hotel provides free continental breakfast, a poolside bar and a garden. Adventurous travellers may like the cycling at this guest house. Guests can also expect to find a bar.
You'll also enjoy perks such as:
  • An outdoor pool with sunloungers and pool umbrellas
  • Bike hire, tour/ticket information and gas grills
  • A computer station, multilingual staff and concierge services
  • Coffee/tea in reception, luggage storage and a front desk safe
  • Guest reviews speak highly of the breakfast, pool and helpful staff
Room features
All guest rooms at The Palms Hotel offer comforts, such as air conditioning. Guests reviews give good marks for the clean rooms at the property.
More amenities include:
  • Flat-screen TVs with cable channels
  • Mini fridges, ceiling fans and daily housekeeping

Languages

English, Spanish

Property amenities

Parking and transport

  • Limited on-site parking

Food and drink

  • Free continental breakfast available daily 8 AM to 10:30 AM
  • A bar/lounge
  • A poolside bar
  • Coffee and tea in common areas

Restaurants on site

  • Papa Jack's Tiki Bar

Things to do

  • Bicycle rentals
  • Outdoor pool

Family friendly

  • Mini-fridge
  • Outdoor pool

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Shared microwave

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Computer station

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Mini-fridge

More

  • Air conditioning
  • Ceiling fan

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 8:30 AM - 10:00 PM
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

Pets are allowed for an extra charge of USD 55 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 45 kg per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Spring Break deposit: USD 150.00 per stay for guests aged under 25 years old staying between 01 February and 16 April
  • Resort fee: USD 20.00 per accommodation, per night
The resort fee includes:
  • Beach towels
  • Housekeeping
  • Internet access
  • Newspaper
  • Phone calls

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 55 per pet (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have any lifts
Pool access available from 8:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms

Property is also known as

Palms Hotel Key West
Palms Key West
Palms Hotel Key West
The Palms Hotel- Key West Hotel Key West
The Palms Hotel Key West
The Palms Hotel Guesthouse
The Palms Hotel Guesthouse Key West

Frequently asked questions

Does The Palms Hotel have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM to 10:00 PM.

How much does it cost to stay at The Palms Hotel?

As of 22 Jan 2025, prices found for a 1-night stay for 2 adults at The Palms Hotel on 26 Jan 2025 start from NZ$511.55, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Palms Hotel pet-friendly?

Yes, this property allows cats and dogs (limit 2 total) with a maximum weight of up to 45 kg per pet. There's a fee of USD 55 per pet, per night. Service animals are exempt from fees.

How much is parking at The Palms Hotel?

Limited spots are available.

What time is check-in at The Palms Hotel?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at The Palms Hotel?

Checkout is at 11 AM.

Where is The Palms Hotel located?

Located in Key West Historic District, this guesthouse is within a 15-minute walk of The Unitarian Universalist Fellowship of Key West, Duval Street and Ernest Hemingway Home and Museum. Florida Keys Beaches and Southernmost Point are also within 1 mile (2 km).

The Palms Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 550 out of 1002 reviews" "
Rating 8 - Good. 257 out of 1002 reviews" "
Rating 6 - Okay. 106 out of 1002 reviews" "
Rating 4 - Poor. 57 out of 1002 reviews" "
Rating 2 - Terrible. 32 out of 1002 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great central location with clean updated rooms
Stayed 4 nights in Dec 2024

10/10 Excellent

Timothy, Kirkland

Liked: Cleanliness, staff & service, property conditions & facilities
An excellent location, clean, lovely pool, super overall!
Stayed 1 night in Jan 2025

10/10 Excellent

Rosie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely accommodation close enough to Duval to enjoy the crazy crowds but far enough away to have some peace and quiet. Heated pool and complimentary breakfast.
Stayed 2 nights in Jan 2025

10/10 Excellent

Ranyer

Liked: Cleanliness, amenities
Perfect location, Although it does not have enough parking
Stayed 1 night in Dec 2024

6/10 Okay

JAMES

This hotel was too far from the activities on the Duval Street. We were at this hotel during a cold snap, and there was no heat for the room housekeeping never cleaned the coffee pot and gave us fresh coffee. I bled a little on the pillow and it was never changed through the duration the light in the bed area flicked that was very disturbing.
Stayed 3 nights in Jan 2025

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

GRACE, Arlington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great location, we walked everywhere in Old Town. The property is very quirky, with lots of character. The staff were very helpful and friendly. I found the quality of the food at breakfast a bit disappointing.
Stayed 2 nights in Jan 2025

8/10 Good

Renee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room and facilities were great but my room faced the busy street so heard traffic all night as well as a rooster crowing. Hotel is quite a distance to walk to Duval Street and other attractions. Closest dining was a food truck called Pescado which had excellent fish tacos.
Stayed 2 nights in Jan 2025

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will absolutely stay again. The hotel has a very charming Key West feel without the noise of downtown.
Stayed 2 nights in Dec 2024

10/10 Excellent

mario

Stayed 2 nights in Aug 2024

8/10 Good

mike

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good breakfast. Well taken care of property
Stayed 2 nights in Dec 2024

10/10 Excellent

Pamela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cute Key West type of property. No elevator but typical of the area. Not a fan of the restroom across the hall.
Stayed 2 nights in Dec 2024

8/10 Good

Misty

Travelled with group
Liked: Cleanliness, staff & service, amenities
Affordable, 20 minute walk to Duval street, clean rooms, fridge, nice beds … small but perfect for a couple, parking is very limited !!
Stayed 4 nights in Dec 2024

2/10 Terrible

Oliver, Los Angeles

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
As an Expedia Platinum member, I travel a lot which means that I have experienced and stayed at some particular and challenging hotels globally, but by far, not exaggerating one bit, in a non-entitled way, the WORST experience I’ve ever had was at the Palms Hotel in Key West. The Hispanic staff who barely speak English had an arrogant and condescending tone and were highly unprofessional which triggered/motivated me to post this negative review. Jair or Joaquin (employee gave me multiple fake names), the front desk Hispanic short male is a lawsuit waiting to happen. A person with his horribly poor customer service skills MUST NOT have contact with guests. Diane(a), Hispanic older female, who claims to be the property manager, was just as unpleasant to deal with. They are either untrained or culturally unfit to provide the level of customer service Americans expect in the U.S. These individuals were pompous, presumptuous. Imagine a foreign hotel staff being arrogant towards guests. Laughable. The “Continental” breakfast the property claims they offer is a joke. The pictures of the property/rooms are professionally and heavily edited and photoshopped. The hotel was virtually empty, Expedia extends me late checkouts (noon), but this amateur, incompetent and inefficient foreign staff made such a big deal to honor what their business partner (Expedia) extends to me. They made my stay miserable. I hope the property owners read this review and terminate and/or train these individual
Stayed 1 night in Dec 2024

6/10 Okay

HELEN

Liked: Cleanliness, staff & service
Decorated cute for Christmas!
Stayed 1 night in Dec 2024

10/10 Excellent

Michael

Close to the downtown area excellent for walking
Stayed 3 nights in Dec 2024

10/10 Excellent

Zachary

Stayed 2 nights in Nov 2024

10/10 Excellent

Amanda, Fort Valley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Wish there was a microwave in the room. Very clean. Super nice staff.
Stayed 2 nights in Nov 2024

6/10 Okay

Marilyn

Travelled with family
Liked: Cleanliness, staff & service
Pool was a bit cold on the last day. Tv was hard to watch as the shows kept freezing.
Stayed 4 nights in Nov 2024

8/10 Good

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay with really nice pool and nice continental breakfast. It has the Key West vibe but was a bit inconvenient for us to walk everywhere so we ended up getting multiple Uber rides to get around.
Stayed 2 nights in Nov 2024

10/10 Excellent

Jeanette

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed at The Palms for a couple nights, along with some family that were visiting from Germany. Enjoyed the Resort, nice pool area. The daily breakfast had lots of nice options. The staff was great! We did have a problem with our A/C our first night. Sounded like it was on its last leg. Super loud noise during the night. The next morning, we reported it to the front office and they promptly moved us to another room! Now that is customer service!!! We would definitely stay here again.
Stayed 2 nights in Nov 2024

8/10 Good

Robert, Adnet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can recommend the Palms
Stayed 1 night in Nov 2024

10/10 Excellent

jennifer

Liked: Cleanliness
Stayed 4 nights in Nov 2024

10/10 Excellent

Ruben

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was super clean. They staff was so nice! Even had a complementary bottle of wine in our room. ( celebrated our honeymoon). I would definitely come back.
Stayed 3 nights in Nov 2024

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024