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Grand Hotel Excelsior Port Royal

3.5 star property
Experience island living with beachfront dining and refreshing pool time. Let helpful staff plan your day of exploration.
your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Grand Hotel Excelsior Port Royal

Breakfast, lunch, dinner served; beach views
Egyptian cotton sheets, down duvets, pillow-top beds
Breakfast, lunch, dinner served; beach views
Sundeck
Breakfast, lunch, dinner served; beach views

Reviews

6.4 out of 10

Popular amenities

  • Bar
  • Room service
  • Housekeeping
  • Pool
  • Air conditioning

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Deluxe Room, 1 King Bed, Pool View

Deluxe Room, 1 King Bed, Pool View

Deluxe Room, 1 King Bed, Pool View

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
TV
Down duvet
Pillow-top bed
Blackout curtains
  • Sleeps 3
  • 1 King Bed

View all photos for Comfort Room, 2 Double Beds, Garden View

Comfort Room, 2 Double Beds, Garden View

Comfort Room, 2 Double Beds, Garden View

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free rollaway/extra beds
TV
Down duvet
Pillow-top bed
  • Sleeps 4
  • 2 Double Beds

View all photos for Grand Room, 1 King Bed, Beach View

Grand Room, 1 King Bed, Beach View

Grand Room, 1 King Bed, Beach View

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free rollaway/extra beds
TV
Down duvet
Pillow-top bed
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Partial Sea View

Egyptian cotton sheets, down duvets, pillow-top beds

Deluxe Room, 1 King Bed, Partial Sea View

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free rollaway/extra beds
TV
Down duvet
Pillow-top bed
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Single Room

Standard Single Room

Standard Single Room

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free rollaway/extra beds
TV
Down duvet
Pillow-top bed
  • Park view
  • Sleeps 1
  • 1 Double Bed

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About the area

Map
1 Port Royal Street, Kingston, Saint Andrew

What's nearby

  • Lime Cay Beach - 2 min drive
  • Jamaica Conference Center - 23 min drive
  • National Gallery of Jamaica - 24 min drive
  • Bob Marley Museum - 27 min drive
  • Jamaica House - 30 min drive

Getting around

  • Kingston (KIN-Norman Manley Intl.) - 10 min drive

Restaurants

  • ‪Di Dragon - ‬38 min drive
  • ‪Tastee - ‬37 min drive
  • ‪Mr. Woody's - ‬41 min drive
  • ‪Gloria's Restaurant - ‬5 min walk
  • ‪KFC - ‬37 min drive

About this property

Grand Hotel Excelsior Port Royal

Hotel near Fort Charles
Located close to National Gallery of Jamaica and African-Caribbean Heritage Centre, Grand Hotel Excelsior Port Royal provides a free breakfast buffet, a free daily manager's reception and a terrace. The on-site restaurant, Red Jack, offers breakfast, brunch, lunch, dinner and a beachfront location. Enjoy on-site activities, such as fishing and boat tours. Stay connected with free in-room WiFi, and guests can find other amenities, such as a garden and dry cleaning/laundry services.
Other perks at this hotel include:
  • An outdoor pool
  • A round-trip airport shuttle (surcharge), express check-out and a banquet hall
  • Smoke-free property, newspapers in the reception and concierge services
  • Meeting rooms and tour/ticket information
  • Guest reviews give top marks for the helpful staff
Room features
All 60 individually furnished rooms have comforts such as air conditioning, as well as amenities such as late-night room service and free WiFi.
Other amenities include:
  • Egyptian cotton sheets, pillowtop mattresses and down duvets
  • Bathrooms with rainfall showers and shower/bath combinations
  • 32-inch TVs with cable channels
  • Coffee/tea makers, daily housekeeping and desks

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:30 AM
  • A bar/lounge
  • A restaurant
  • Free daily manager's reception

Restaurants on site

  • Red Jack

Things to do

  • Boat tours
  • Fishing
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Newspapers in lobby

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • Meeting rooms

Outdoors

  • Garden
  • On the boardwalk/promenade
  • On the waterfront
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lever door handles
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch TV with cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Late-night room service

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Individual furnishings
  • Iron/ironing board
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

The front desk is open Monday - Thursday (6:00 AM - 11:00 PM) and Friday - Sunday (6:00 AM - 5:30 AM)
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cots (infant beds) are not available

Payment types

Important information

Optional extras

  • Airport shuttle fee: USD 20 per person (return)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property does not have any lifts
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Grand Port Royal Hotel Marina
Grand Port Royal Hotel Marina Kingston
Grand Port Royal Marina
Grand Port Royal Marina Kingston
Grand Port Royal Hotel Marina Spa
Grand Excelsior Royal Kingston
Grand Port Royal Hotel Marina Spa
Grand Hotel Excelsior Port Royal Hotel
Grand Hotel Excelsior Port Royal Kingston
Grand Hotel Excelsior Port Royal Hotel Kingston

Frequently asked questions

Does Grand Hotel Excelsior Port Royal have a pool?

Yes, this property has an outdoor pool.

Is Grand Hotel Excelsior Port Royal pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Grand Hotel Excelsior Port Royal?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Grand Hotel Excelsior Port Royal?

Checkout is at noon.

Does Grand Hotel Excelsior Port Royal provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of USD 20 per person applies.

Where is Grand Hotel Excelsior Port Royal located?

Located in Port Royal, this hotel is 0.5 mi (0.7 km) from Fort Charles, and within 16 mi (25 km) of Jamaica Conference Center and National Gallery of Jamaica. African-Caribbean Heritage Centre and Coke Memorial Hall are also within 16 mi (25 km).

Grand Hotel Excelsior Port Royal Reviews

Reviews

6.4
Rating 10 - Excellent. 159 out of 817 reviews" "
Rating 8 - Good. 208 out of 817 reviews" "
Rating 6 - Okay. 201 out of 817 reviews" "
Rating 4 - Poor. 108 out of 817 reviews" "
Rating 2 - Terrible. 141 out of 817 reviews" "

7.0/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

6.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

8/10 Good

Stephanie

Travelled with family and small children
A great hodden gem
Stayed 1 night in Dec 2024

6/10 Okay

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Jan 2025

2/10 Terrible

Tia

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
If you want to have a good time in Jamaica don’t come here. Most of the staff are unprofessional and not the friendliest. We had to wait over two hours for our food. Items were taken from my friends room The safe box didn’t work so I had no where to keep my valuables There was no do not disturb sign to place on the door, so staff could come in whenever ( and never knock)
Stayed 5 nights in Dec 2024

10/10 Excellent

shena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing and i most definitely will be back soon
Stayed 4 nights in Dec 2024

10/10 Excellent

Curtis

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Continues to improve
Stayed 1 night in Nov 2024

8/10 Good

George

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2024

2/10 Terrible

Alea

Disliked: Cleanliness, staff & service, property conditions & facilities
Staff was rude, bed was uncomfortable food from restaurant was burnt and super expensive. I could go on… but to conclude I had to cut my stay short left after one day when I booked 4.
Stayed 3 nights in Dec 2024

6/10 Okay

Coreen

Property needs major renovations
Stayed 3 nights in Nov 2024

10/10 Excellent

jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely worth staying a couple of nights and super close to the Kingston airport. A great hub to walk to all the sights in Port Royal and to catch a boat to the cays.
Stayed 2 nights in Dec 2024

4/10 Poor

Lawrence

Liked: Cleanliness, staff & service
There was no hot water in the room, the pipe in the face basin was not working properly and the TV in the room did not work. Likewise the water pressure was extremely low
Stayed 1 night in Dec 2024

2/10 Terrible

Yvette

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Staff at front desk was not. Professional. Treated us like we were begging them breakfast. When we already paid for for 2 days . Gave me a receipt for one night.but charge for two. We were so turned off we refuse to spend the second night there. However the place is nice but again staff just made it ugly.

10/10 Excellent

Sutanya

The food,the view, the staff… everything was perfect
Stayed 1 night in Nov 2024

8/10 Good

Michael H

Travelled with partner
Disliked: Cleanliness, amenities
Upon arriving, we checked into, and check in was pleasant. However, when we went to the room, we were greeted with cobwebs, dirty floors, counters, bathroom toilet that did not work, and no hot water. We asked for another room, but was told that "there was no guaurantee that those rooms were cleaned." I forgot to mention earlier, that we also had visitor, a centipede that measured about 7 -8 inches, that thing was quick on its feet. I have never seen one that big except on documentaries. In the rooms, because we had a room change the following day, you have two guests, yet you only have one dusty cup and saucer for coffee, coffee, no sugar, no creamer. Our interactions with the kitchen staff during breakfast was superb. However, we ate out for dinner has the dinner menu was very very limited. The second room did have hot water and much nicer than the first but still needed work. I am not a complainer nor do I allow things to bother me, but this one I had to speak up about. I think the management needs to check the rooms after they are cleaned by staff to ensure cleanliness and readiness for guests. I must admit, they are building a newer section on the property. Hopefully things will improve.
Stayed 5 nights in Nov 2024

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay despite the rain that literally flooded the walkway from the room to the front desk! We survived! Staff did their best to rectify the problems.
Stayed 1 night in Nov 2024

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty and unsafe
The room was dirty upon arrival. The door only locks with the knob. No deadbolt or safety lock. Advertises an airport shuttle but none was available. Had to take an expensive taxi for the same price if I would have stayed somewhere nicer in Kingston
Stayed 1 night in Aug 2024

8/10 Good

Winston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

6/10 Okay

Cay

Travelled with group
Disliked: Cleanliness
Mixed emotions
3 days/2Night. Fabulous location. Joel is shabby- no amenities in room .. like bottled water( 90° temperature.. had to walk to poolside bar and pay $2 for every bottle water .. even charged for water when eating in restaurant. Some great staff / others not so good.. most front desk staff were not very helpful- shame really as the property location (albeit quite from central Kingston (we found that good). This could be a fabulous hotel . We understand it has recently been purchased and plans are to improve . Ryan was exceptional!
Stayed 2 nights in Oct 2024

8/10 Good

Mohammad M

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
This hotel offers the best view of the wide-open harbor, overlooking downtown Kingston. (There was a renovation taking place at the property when we stayed. The noise was quite intense. The hotel should not rent out the affected rooms during the renovation.)
Stayed 3 nights in Oct 2024

6/10 Okay

Neil

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2024

6/10 Okay

hayanty

Disliked: Property conditions & facilities
Not sure if i can stay there againg
Helpful staff, the hotel It was under repair all day so there was a lot of noise the wors interneti ever experienced in my life terrible, bathroom smelled funny , the food at lunch time OMG I ordered a curry chicken no flavor. The hot water changes its temperature very quickly you don't even have a proper bath when the water is already cold. For the price of the hotel and not finding even 1 free bottle of water is questionable the pool looked a little cloudy water so when I saw it I went back to my room. When I went to the restaurant I sat down and it took a considerable time before the waitress noticed that I was there waiting to be served it was the same with a couple that arrived after me, the bartender was very friendly
Stayed 1 night in Sep 2024

10/10 Excellent

Dennis Leo

Liked: Cleanliness, staff & service, property conditions & facilities
The Grand Hotel Excelsior is teeming with history and it is no surprise that not much has changed with the building. Everything is well maintained however. Making customers comfortable seems to the priority of staff.
Stayed 3 nights in Sep 2024

4/10 Poor

Bradley Ralph, Pembroke Pines

Stayed 2 nights in Sep 2024

8/10 Good

Sylvia

Stayed 2 nights in Sep 2024

10/10 Excellent

Olga

Disliked: Cleanliness
Stayed 2 nights in Sep 2024