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Grand Hotel Excelsior Port Royal

3.5 star property
Experience island living with beachfront dining and refreshing pool time. Let helpful staff plan your day of exploration.

Photo gallery for Grand Hotel Excelsior Port Royal

Breakfast, lunch, dinner served; beach views
Egyptian cotton sheets, down duvets, pillow-top beds
Breakfast, lunch, dinner served; beach views
Breakfast, lunch, dinner served; beach views
Sundeck

Reviews

6.4 out of 10

Popular amenities

  • Breakfast included
  • Room service
  • Bar
  • Housekeeping
  • Pool
  • Air conditioning

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Deluxe Room, 1 King Bed, Pool View

Deluxe Room, 1 King Bed, Pool View

Deluxe Room, 1 King Bed, Pool View

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
TV
Blackout curtains
Pillow-top bed
Down duvet
  • Sleeps 3
  • 1 King Bed

View all photos for Comfort Room, 2 Double Beds, Garden View

Comfort Room, 2 Double Beds, Garden View

Comfort Room, 2 Double Beds, Garden View

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free rollaway/extra beds
TV
Blackout curtains
Pillow-top bed
  • Sleeps 4
  • 2 Double Beds

View all photos for Grand Room, 1 King Bed, Beach View

Grand Room, 1 King Bed, Beach View

Grand Room, 1 King Bed, Beach View

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free rollaway/extra beds
TV
Blackout curtains
Pillow-top bed
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Partial Sea View

Egyptian cotton sheets, down duvets, pillow-top beds

Deluxe Room, 1 King Bed, Partial Sea View

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free rollaway/extra beds
TV
Blackout curtains
Pillow-top bed
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Single Room

Standard Single Room

Standard Single Room

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free rollaway/extra beds
TV
Blackout curtains
Pillow-top bed
  • Park view
  • Sleeps 1
  • 1 Double Bed

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About the area

Map
1 Port Royal Street, Kingston, Saint Andrew

What's nearby

  • Jamaica Conference Center - 23 min drive
  • National Gallery of Jamaica - 24 min drive
  • Bob Marley Museum - 27 min drive
  • Devon House - 28 min drive
  • Jamaica House - 30 min drive

Getting around

  • Kingston (KIN-Norman Manley Intl.) - 10 min drive

Restaurants

  • ‪Di Dragon - ‬38 min drive
  • ‪Tastee - ‬37 min drive
  • ‪Mr. Woody's - ‬41 min drive
  • ‪Gloria's Restaurant - ‬5 min walk
  • ‪KFC - ‬37 min drive

About this property

Grand Hotel Excelsior Port Royal

Hotel near Fort Charles
Located close to National Gallery of Jamaica and African-Caribbean Heritage Centre, Grand Hotel Excelsior Port Royal provides a free breakfast buffet, a free daily manager's reception and a terrace. The on-site restaurant, Red Jack, offers breakfast, brunch, lunch, dinner and a beachfront location. Enjoy on-site activities, such as fishing and boat tours. Stay connected with free in-room WiFi, and guests can find other amenities, such as a garden and dry cleaning/laundry services.
Other perks at this hotel include:
  • An outdoor pool
  • A round-trip airport shuttle (surcharge), express check-out and concierge services
  • Tour/ticket information, newspapers in the reception and smoke-free property
  • A banquet hall and meeting rooms
  • Guest reviews give top marks for the helpful staff
Room features
All 60 individually furnished rooms have comforts such as air conditioning, as well as amenities such as late-night room service and free WiFi.
Other amenities include:
  • Egyptian cotton sheets, pillowtop mattresses and down duvets
  • Bathrooms with rainfall showers and shower/bath combinations
  • 32-inch TVs with cable channels
  • Coffee/tea makers, daily housekeeping and desks

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:30 AM
  • A bar/lounge
  • A restaurant
  • Free daily manager's reception

Restaurants on site

  • Red Jack

Things to do

  • Boat tours
  • Fishing
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Newspapers in lobby

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • Meeting rooms

Outdoors

  • Garden
  • On the boardwalk/promenade
  • On the waterfront
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lever door handles
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch TV with cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Late-night room service

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Individual furnishings
  • Iron/ironing board
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:30 AM
Contactless check-out
Express check-out available

Special check-in instructions

The front desk is open Monday - Sunday (7:00 AM - 11:00 PM)
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cots (infant beds) are not available

Payment types

Important information

Optional extras

  • Airport shuttle fee: USD 20 per person (return)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property does not have any lifts
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Grand Port Royal Hotel Marina
Grand Port Royal Hotel Marina Kingston
Grand Port Royal Marina
Grand Port Royal Marina Kingston
Grand Port Royal Hotel Marina Spa
Grand Excelsior Royal Kingston
Grand Port Royal Hotel Marina Spa
Grand Hotel Excelsior Port Royal Hotel
Grand Hotel Excelsior Port Royal Kingston
Grand Hotel Excelsior Port Royal Hotel Kingston

Frequently asked questions

Does Grand Hotel Excelsior Port Royal have a pool?

Yes, this property has an outdoor pool.

Is Grand Hotel Excelsior Port Royal pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Grand Hotel Excelsior Port Royal?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Grand Hotel Excelsior Port Royal?

Checkout is at 11:30 AM.

Does Grand Hotel Excelsior Port Royal provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of USD 20 per person applies.

Where is Grand Hotel Excelsior Port Royal located?

Located in Port Royal, this hotel is 0.5 mi (0.7 km) from Fort Charles, and within 16 mi (25 km) of Jamaica Conference Center and National Gallery of Jamaica. African-Caribbean Heritage Centre and Coke Memorial Hall are also within 16 mi (25 km).

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Grand Hotel Excelsior Port Royal Reviews

Reviews

6.4
Rating 10 - Excellent. 160 out of 821 reviews
Rating 8 - Good. 211 out of 821 reviews
Rating 6 - Okay. 201 out of 821 reviews
Rating 4 - Poor. 108 out of 821 reviews
Rating 2 - Terrible. 141 out of 821 reviews

7.0/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

6.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

hugh

Great location and great staff
Stayed 2 nights in Jan 2025

8/10 Good

Lawrence

Location of the Marina to the Sea was spot on
Stayed 1 night in Feb 2025

10/10 Excellent

shena

It was amazing and i most definitely will be back soon
Stayed 4 nights in Dec 2024

10/10 Excellent

jessica

Definitely worth staying a couple of nights and super close to the Kingston airport. A great hub to walk to all the sights in Port Royal and to catch a boat to the cays.
Stayed 2 nights in Dec 2024

10/10 Excellent

Sutanya

The food,the view, the staff… everything was perfect
Stayed 1 night in Nov 2024

10/10 Excellent

Curtis

Continues to improve
Stayed 1 night in Nov 2024

6/10 Okay

Coreen

Property needs major renovations
Stayed 3 nights in Nov 2024

6/10 Okay

Veronica

.
Stayed 2 nights in Jan 2025

2/10 Terrible

Alea

Disliked: Cleanliness, staff & service, property conditions & facilities
Staff was rude, bed was uncomfortable food from restaurant was burnt and super expensive. I could go on… but to conclude I had to cut my stay short left after one day when I booked 4.
Stayed 3 nights in Dec 2024

8/10 Good

Mark

This is a lovely property.
Stayed 1 night in Aug 2024

10/10 Excellent

Ruth

I enjoyed my stay despite the rain that literally flooded the walkway from the room to the front desk! We survived! Staff did their best to rectify the problems.
Stayed 1 night in Nov 2024

6/10 Okay

Jessica

The best thing about this place is the staff. It’s ideal if you want to escape the world and have limited interaction with persons.
Stayed 5 nights in Sep 2024

10/10 Excellent

Rubenia

I love it here. Service is excellent and staff are very nice
Stayed 2 nights in Jul 2024

10/10 Excellent

Brian

Spacious, beautiful and clean, close to the airport and Kingston city
Stayed 2 nights in Jun 2024

8/10 Good

Sharmike

Friendly staff
It was a short quick trip that was well spent. The restaurant didnt have a lot of things on the menu but seevice was amazing. Friendly staff and clean environment.
Stayed 1 night in Aug 2024

2/10 Terrible

Tia

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
If you want to have a good time in Jamaica don’t come here. Most of the staff are unprofessional and not the friendliest. We had to wait over two hours for our food. Items were taken from my friends room The safe box didn’t work so I had no where to keep my valuables There was no do not disturb sign to place on the door, so staff could come in whenever ( and never knock)
Stayed 5 nights in Dec 2024

8/10 Good

Mohammad M

Disliked: Property conditions & facilities
This hotel offers the best view of the wide-open harbor, overlooking downtown Kingston. (There was a renovation taking place at the property when we stayed. The noise was quite intense. The hotel should not rent out the affected rooms during the renovation.)
Stayed 3 nights in Oct 2024

10/10 Excellent

Samuel

I like that the property is right on the water and has a spectacular view of the Kingston harbour.
Stayed 1 night in Jun 2024

4/10 Poor

Lawrence

There was no hot water in the room, the pipe in the face basin was not working properly and the TV in the room did not work. Likewise the water pressure was extremely low
Stayed 1 night in Dec 2024

6/10 Okay

Eunice

Property is well kept.
Stayed 14 nights in Jun 2024

8/10 Good

Harold

I like all the thlnks i will come back soon thank you for your service we give the good food
Stayed 1 night in Jul 2024

8/10 Good

Holly

The views at this property were beautiful, a massive plus for me. Pleasant and friendly staff, good food (lovely traditional breakfast at weekend) & music. The outside of the hotel looks great, rooms need just a little TLC. Would stay again.
Stayed 4 nights in Jun 2024

2/10 Terrible

Yvette

Disliked: Staff & service
Staff at front desk was not. Professional. Treated us like we were begging them breakfast. When we already paid for for 2 days . Gave me a receipt for one night.but charge for two. We were so turned off we refuse to spend the second night there. However the place is nice but again staff just made it ugly.

10/10 Excellent

Dennis Leo

The Grand Hotel Excelsior is teeming with history and it is no surprise that not much has changed with the building. Everything is well maintained however. Making customers comfortable seems to the priority of staff.
Stayed 3 nights in Sep 2024

10/10 Excellent

Joel

Nice
Stayed 1 night in Aug 2024