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Pendry West Hollywood

5.0 star property
Luxury West Hollywood hotel in West Hollywood with a full-service spa
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Pendry West Hollywood

Outdoor pool, open 7:00 AM to 7:00 PM, pool umbrellas, pool loungers
2 bars/lounges, lobby lounge, rooftop bar
Rooftop terrace
Exterior detail
Premium bedding, down duvets, pillow-top beds, minibar
VIP Access

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Restaurant
  • Gym
  • Pool
  • Bar
    Bar
  • Air conditioning
    Air conditioning
  • Spa
    Spa
The price is NZ$803
includes taxes & fees
15 Dec - 16 Dec

Get more when you're a member

  • Save 15% or more on select VIP Access properties when you reach Silver tier or higher
  • Experience top-rated quality and exceptional service
  • Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available

Room options

Available filters for rooms
Showing 25 of 25 rooms

View all photos for Suite, Mobility Accessible (Sunset)

Premium bedding, down duvets, pillow-top beds, minibar

Suite, Mobility Accessible (Sunset)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow-top bed
Down duvet
  • 70 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Accessible King Room

View from room

Accessible King Room

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 33 sq m
  • Hill view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Sunset)

Premium bedding, down duvets, pillow-top beds, minibar

Suite (Sunset)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
  • 70 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Two Bedroom Queen Suite

View from room

Studio Two Bedroom Queen Suite

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Pillow-top bed
  • 80 sq m
  • City view
  • Sleeps 8
  • 2 Queen Beds, 1 Double Sofa Bed and 1 King Bed

View all photos for Suite, Mobility Accessible (Studio)

View from room

Suite, Mobility Accessible (Studio)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 47 sq m
  • Hill view
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Skyline Two Bedroom King Suite

Premium bedding, down duvets, pillow-top beds, minibar

Skyline Two Bedroom King Suite

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Pillow-top bed
  • 94 sq m
  • City view
  • Sleeps 7
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Suite (Studio)

View from room

Suite (Studio)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Sofa bed - queen
Down duvet
  • 47 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Skyline Two Bedroom King Suite

Premium bedding, down duvets, pillow-top beds, minibar

Deluxe Skyline Two Bedroom King Suite

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Pillow-top bed
  • 95 sq m
  • City view
  • Sleeps 7
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Sunset Queen/Queen

View from room

Sunset Queen/Queen

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Pillow-top bed
  • 32 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Piazza)

View from room

Room, 1 King Bed, Accessible (Piazza)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Pillow-top bed
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Sunset Two Bedroom King Suite

Premium bedding, down duvets, pillow-top beds, minibar

Sunset Two Bedroom King Suite

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Pillow-top bed
  • 103 sq m
  • Hill view
  • Sleeps 7
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds (Hollywood Hills)

View from room

Room, 2 Queen Beds (Hollywood Hills)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Pillow-top bed
  • 33.1 sq m
  • Hill view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite (Pendry Suite)

Premium bedding, down duvets, pillow-top beds, minibar

Suite (Pendry Suite)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 93 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Skyline One Bedroom Suite

View from room

Deluxe Skyline One Bedroom Suite

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 63 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds (Piazza)

Flat-screen TV

Room, 2 Queen Beds (Piazza)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Pillow-top bed
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Sunset)

Premium bedding, down duvets, pillow-top beds, minibar

Room, 1 King Bed (Sunset)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Pillow-top bed
  • 32 sq m
  • Hill view
  • Sleeps 3
  • 1 King Bed

View all photos for Skyline One Bedroom Suite

View from room

Skyline One Bedroom Suite

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 63 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed (Skyline)

Premium bedding, down duvets, pillow-top beds, minibar

Room, 1 King Bed (Skyline)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Pillow-top bed
  • 31 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Piazza One Bedroom Suite

Premium bedding, down duvets, pillow-top beds, minibar

Piazza One Bedroom Suite

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 65 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Skyline King

Premium bedding, down duvets, pillow-top beds, minibar

Deluxe Skyline King

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Pillow-top bed
  • 31 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Skyline Queen/Queen

View from room

Deluxe Skyline Queen/Queen

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Pillow-top bed
  • 31 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Sunset Four Bedroom Suite

Premium bedding, down duvets, pillow-top beds, minibar

Sunset Four Bedroom Suite

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
  • 93 sq m
  • Hill view
  • Sleeps 12
  • 2 Queen Beds, 1 Double Sofa Bed and 3 King Beds

View all photos for Suite, 3 Bedrooms (Pendry)

Premium bedding, down duvets, pillow-top beds, minibar

Suite, 3 Bedrooms (Pendry)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 155 sq m
  • City view
  • Sleeps 7
  • 2 Queen Beds, 2 King Beds and 1 Double Sofa Bed

View all photos for Room, 1 King Bed (Piazza)

View from room

Room, 1 King Bed (Piazza)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Pillow-top bed
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Hollywood Hills)

View from room

Room, 1 King Bed (Hollywood Hills)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Pillow-top bed
  • 32 sq m
  • Hill view
  • Sleeps 3
  • 1 King Bed

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9.4 out of 10, Exceptional, (1007)
The price is NZ$740
includes taxes & fees
17 Dec - 18 Dec
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About the area

Map
8430 Sunset Boulevard, West Hollywood, CA, 90069

What's nearby

  • Sunset Strip - 8 min walk - 0.7 km
  • Hollywood Boulevard - 11 min walk - 0.9 km
  • Hollywood Walk of Fame - 4 min drive - 3.1 km
  • Melrose Avenue - 5 min drive - 4.3 km
  • The Grove - 5 min drive - 4.5 km

Getting around

  • Hollywood - Highland Station - 5 min drive
  • Downtown Burbank Station - 27 min drive
  • Burbank, CA (BUR-Hollywood Burbank) - 37 min drive

Restaurants

  • ‪The Comedy Store - ‬1 min walk
  • ‪Saddle Ranch Chop House - ‬2 min walk
  • ‪Carney's Restaurant - ‬2 min walk
  • ‪Joe's Pizza - ‬5 min walk
  • ‪Starbucks - ‬5 min walk

About this property

Pendry West Hollywood

Luxury hotel near Sunset Strip
Located close to Melrose Avenue, Pendry West Hollywood provides a poolside bar, concerts and live shows and a rooftop terrace. Indulge in a hot stone massage, a facial and a body treatment at the on-site spa. The on-site restaurant, Merois, offers breakfast, lunch and dinner. Free in-room WiFi is available to all guests, along with a coffee shop/cafe and dry cleaning/laundry services.
You'll also enjoy the following perks during your stay:
  • An outdoor pool with sunloungers and pool umbrellas
  • Full breakfast (surcharge), valet parking (surcharge) and an electric car charging station
  • A 24-hour front desk, luggage storage and a ballroom
  • 2 meeting rooms, massage treatment rooms and ATM/banking services
  • Guest reviews give top marks for the helpful staff, first-rate property condition and location
Room features
All 149 rooms offer comforts, such as 24-hour room service and premium bedding, in addition to perks, such as laptop-friendly workspaces and air conditioning.
More conveniences in all rooms include:
  • Children's slippers and free infant beds
  • Hypo-allergenic bedding, pillowtop mattresses and down duvets
  • Designer toiletries and hairdryers
  • Wardrobes/cupboards, heating and daily housekeeping

Awards and affiliations

Pendry West Hollywood is listed in the 2022 Condé Nast Traveller Hot List.
The property is a member of Preferred Hotels & Resorts.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Secured, covered valet parking on site (USD 70 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: USD 4 to 60 per person
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Bar Pendry
  • Merois
  • Merois Rooftop Pool & Bar
  • The Sun Rose

Family friendly

  • Free cot
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Lockers
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • 2 meeting rooms
  • 2,300 square feet of conference space

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 4 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 1 building
  • 11 floors
  • Ballroom
  • Banquet hall
  • Built in 2021
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Children's slippers
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch flat-screen TV

Food and drink

  • 24-hour room service
  • Champagne service
  • Espresso maker
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 150 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 50.0 per stay.
Free cots are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 46.28 per accommodation, per night.

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 4 to 60 per person
  • Valet parking fee: USD 70 per night (in/out privileges)
  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 50.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed

We should mention

Pool access available from 7:00 AM to 7:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Pendry West Hollywood Hotel
Pendry West Hollywood West Hollywood
Pendry West Hollywood Hotel West Hollywood

Frequently asked questions

Does Pendry West Hollywood have a pool?

Yes, this property has an outdoor pool. Pool access is from 7:00 AM to 7:00 PM.

How much does it cost to stay at Pendry West Hollywood?

As of 23 Nov 2024, prices found for a 1-night stay for 2 adults at Pendry West Hollywood on 15 Dec 2024 start from NZ$723.93, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Pendry West Hollywood pet-friendly?

Yes, pets are allowed at this property. There's a fee of USD 150 per accommodation, per stay. Service animals are exempt from fees.

How much is parking at Pendry West Hollywood?

Valet parking is available for USD 70 per night.

What time is check-in at Pendry West Hollywood?

Check-in start time: 4:00 PM; check-in end time: anytime.

What time is check-out at Pendry West Hollywood?

Checkout is at noon.

Where is Pendry West Hollywood located?

Located in West Hollywood, this luxury hotel is within a 15-minute walk of Sunset Strip and Hollywood Boulevard. Hollywood Walk of Fame and Rodeo Drive are also within 3 miles (5 km).

Pendry West Hollywood Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 325 out of 416 reviews" "
Rating 8 - Good. 50 out of 416 reviews" "
Rating 6 - Okay. 26 out of 416 reviews" "
Rating 4 - Poor. 11 out of 416 reviews" "
Rating 2 - Terrible. 4 out of 416 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

claude

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

puneet

Stayed 3 nights in Oct 2024

10/10 Excellent

Elaine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice newer property, centrally located and spacious rooms. For tourists, the hop on hop off stop is conveniently located just across the street. Be warned though that LA is not very walkable and car transportation is a must
Stayed 4 nights in Oct 2024

10/10 Excellent

Vincent, Toronto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, on-trend hotel in a good location. We really enjoyed our breakfast at the Merois restaurant on the top floor, overlooking the city
Stayed 2 nights in Oct 2024

10/10 Excellent

Varun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, location, perks. Had a perfect trip all in all and would recommend this hotel to anyone visiting. Will choose again without hesitation.
Stayed 3 nights in Oct 2024

10/10 Excellent

Kiera

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The fleet of cars you can borrow up to 4 hours is perfect for visitors. The staff is attentive and friendly. Centrally located
Stayed 6 nights in Oct 2024

10/10 Excellent

Yi

Stayed 1 night in Oct 2024

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful!!
Stayed 2 nights in Sep 2024

10/10 Excellent

James

Stayed 1 night in Oct 2024

10/10 Excellent

Frederick, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2024

10/10 Excellent

Andrew

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire staff was excellent. They went above and beyond. The room was amazing, food was great at Merois. Only complaint I have was the bed- just a bit too firm for my liking. That is the only complaint, everything else far exceeded my expectations and my expectations were already set extremely high.
Stayed 2 nights in Oct 2024

10/10 Excellent

Kathleen, Seattle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, lovely hotel.
Stayed 2 nights in Oct 2024

10/10 Excellent

ISABELLA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2024

10/10 Excellent

Miles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay and memorable time!
Stayed 3 nights in Oct 2024

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the design and style of this hotel. Truly a wonderful place to stay, I have enjoyed every trip at this hotel. The room layout and user experience is calming and pleasant and its a great place to stay for a few days or weeks.
Stayed 2 nights in Jun 2024

10/10 Excellent

William Arthur, Port Jefferson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Ali

Stayed 7 nights in Sep 2024

10/10 Excellent

Rajiv, Calgary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top hotel in LA. Not even close.
Stayed 3 nights in Sep 2024

10/10 Excellent

Jaime

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service from crew
Stayed 2 nights in Sep 2024

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Fabio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience overall.
Stayed 3 nights in Sep 2024

2/10 Terrible

Lee

Disliked: Amenities
Management here does not really care for their customers. After being out a whole day and coming back to my room at 4pm to change and shower for evening activities, my room was not cleaned. I had to use dirty towels to dry myself off. When you think of a 5-star experience in WeHo, this definitely does not come to mind! When I went to bring this issue up, I was lied to by front desk staff that they did not clean room since they wanted to maintain guest privacy and not enter my room unless I requested it to be cleaned. However, I was never told of this in check-in and this policy was not true when I asked the General Manager and others. When I went to bring this issue up, I was lied to by front desk staff that they did not clean room since they wanted to maintain guest privacy and not enter my room unless I requested it to be cleaned. However, I was never told of this in check-in and this policy was not true when I asked the General Manager and others. If it was a real policy, they should have been upfront when I came to the hotel. I did not have a do not disturb sign either outside of my door. In my follow up to this, I was ignored effectively and have yet to receive a call back / email back after I was supposed to talk to the GM more before I checked out (we had a brief convo as I was about to enter my uber to go out one day). I have tried to call and follow up after they said they would and have yet to speak with the GM or others to properly close out this out.
Stayed 3 nights in Sep 2024

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay at The Pendry whenever we’re in LA. The customer service is outstanding, we’re always made to feel very welcome.
Stayed 4 nights in Sep 2024

8/10 Good

Michael A

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful, very colorful and vibrant
Stayed 2 nights in Sep 2024

10/10 Excellent

Alberto, San Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service - John front desk
Stayed 2 nights in Sep 2024