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"Lively"

"Breakfast was not nice"

"The service and assistance from the stuff was amazing and we had a very good time in this hotel. Thank you "

"Hotel Firefly was one of the most perfect hotels my wife and I have ever stayed in, truly! Upon arrival the front desk walked us around the property showing us the complimentary spa area which we used each day to warm up in the evenings. Our bags were in our room when we arrived and the room even had a small kitchen so we could make a couple meals which was nice since we were almost two weeks into our vacation upon arrival. The breakfast being served in your room was amazing as well to let you...

"Above all, the staff were very helpful and friendly. Beyond that, I had a weeklong stay, and the hotel is a short walk to the Matterhorn gondola, restaurants, bars, everything.Very pleased with this stay."

"This was a very nice hotel. It was beautifully redesigned with a very rustic and warm feel. We loved the morning breakfast spread. The staff were very friendly and helpful. We enjoyed the spa every day and loved the traditional Swiss dry sauna! I would highly recommend this hotel to anyone heading to Zermatt. "

"Overall a very good stay. As previous commentators have noted, the breakfast is noteworthy. With the owners and family living and active on site, this is a bed and breakfast and not a hotel. This may suit some guests but not all. The rooms are well designed with a nice balcony and plenty of hanging space, though some may dislike the open bathroom arrangement. This is purely subjective. The wellness area is of high quality with a good sauna, steam room and jacuzzi, though it can be busy during...

"Only one night stay in Zermatt after train ride on Glacier Express but nice view of Matterhorn from room, good restaurant downstairs, efficient staff, complementary transportation to and from train station, great area to walk around. "

"nice property, centrally located, good value for price. However, bed sheets and cushions are on the harder side. "

"Basecamp was comfortable and quiet. The bar/lounge and breakfast buffet were perfect for the start and end of our days. The staff was very helpful and kind. Would stay here again! "

"Awesome spa and great location"

"Very nice walking distance to the cable car, nice breakfast, and clean cozy room. It was a lovely place to stay if you're in zermatt"

"Absolutely incredible stay overall, 10/10. The staff were incredibly friendly and helpful, seemed to go out of their way to ensure all our needs were met and questions answered. The hotel itself is clean, beautiful with lovely amenities. The room itself was spacious and the Mountain View balcony had the most incredible view of the Matterhorn that left us speechless. They really do go out of their way to ensure everyone has a lovely stay. The hotel is right near a ski-rental shop if needed and is...

"Amazing hotel. Breakfast is delicious. Bed is comfortable, with different pillow options for you to choose. Spa is a highlight. They provide snacks & fruits throughout the day which is a very nice thing. Location is great too, just a few minutes walk to the bus stop. "