Superior Double Room, Smoking, Single Use | View from room
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Reviews of Hotel New Otani Nagaoka

3.5 out of 5
Hotel New Otani Nagaoka
2-8-35 Daimachi, Nagaoka

Reviews

8.4

Very good

Rating 10 - Excellent. 171 out of 384 reviews" "
Rating 8 - Good. 145 out of 384 reviews" "
Rating 6 - Okay. 48 out of 384 reviews" "
Rating 4 - Poor. 12 out of 384 reviews" "
Rating 2 - Terrible. 8 out of 384 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Karl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome spot
Stayed 2 nights in May 2024

6/10 Okay

Hideaki, Kailua Kona

Travelled with partner
Liked: Staff & service
Older hotel but convenient location
Stayed 2 nights in May 2024

10/10 Excellent

David, Woodinville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed in Nagaoka a few times. This hotel is the best. The staff are extremely kind and accommodating. The breakfast buffet is probably the best in all of Niigata prefecture. The rooms are renovated leaving us with the best large and highest pressure shower I've ever had.
Stayed 3 nights in Mar 2024

8/10 Good

Garry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Return to Nagaoka
Excellent conditions and service!
Stayed 2 nights in Feb 2024

2/10 Terrible

Sandeep

Stayed 1 night in Dec 2023

8/10 Good

Joydeep

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Located right next to the train station, hotel staff are friendly and very helpful, lots of food options around, clean and functional hotel. Rooms have space for a change though a bit old school
Stayed 2 nights in Oct 2023

6/10 Okay

Mehrdad

Stayed 16 nights in Oct 2023

8/10 Good

Tsunemichi

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023

10/10 Excellent

Carolyn

Travelled with family
Liked: Cleanliness, staff & service
Very close to the Nagaoka train station and shopping
Stayed 2 nights in Apr 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

10/10 Excellent

Joanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

10/10 Excellent

Wassamon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect to stay in Nagaoka
I can tell this place has been a popular place for a long time. There is some old style decoration like desk, TV, etc. but this works perfectly fine. The place is super clean! The location is also the best! It is close to everything. The bus station is right in front of the hotel. Convenient store is everywhere.
Stayed 2 nights in Aug 2019

4/10 Poor

Minoru

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
高いだけのことはないかな
駅前で場所はいいです。 ホテルブランドからちょっと期待しましたが、割高で古いビジネスホテルです。 設備は古いですが、特に問題はありませんでした。もちろんシャワートイレです。WiFi有りますが１晩に何度かインターネットに繋がらなくなり直ぐに復旧しませんでした。 他のホテルがとれるならここを選択しないですね。
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is terrific just a short walk from the Nagaoka station. The staff is helpful.
Stayed 4 nights in Apr 2019

8/10 Good

Hyunjin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

10/10 Excellent

Daryl, California

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived in Nagaoka early in the morning with a lot of luggage, and our check-in was later in the day. We were able to store our luggage until check-in time which was super convenient! In addition the hotel is right next to the station making the trip super easy. Our room had a nice view of the city and looked amazing since it was Fall. The room had a large bed and provided all the basic amenities and even more. I would definitely stay here again.
Stayed 1 night in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Good location, dated hotel
We stayed one night on our way to Niigata. The hotel is located right next to Nagaoka station, so very convenient. Check in is smooth and hotel staff is good. However hotel is really dated. Breakfast in general is good.
Stayed 1 night in Apr 2018
Response from Room Reservations, E. Higuchi on 22 Sept 2018
Thank you for your staying with us. We are glad to hear that you felt confortable in general. We are looking forward your next coming in NAGAOKA!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New Otani
The new Otani Hotel is one of my favorite places to stay in Japan. The service is always great. The hotel is well maintained. The breakfast in the Azalea restaurant is wonderful. Beds are like home. Close walking distance to train. Highly recommend.
Stayed 2 nights in Feb 2018

8/10 Good

Late Lord Lucan, Oxford

Liked: Cleanliness, property conditions & facilities, room comfort
Very good value, but please work on your English
The room was fantastic and spacious. The staff are clearly, however, undrtrained and unexperienced with international guests. But from what I saw in the lobby, an overwhelming percentage of guests are indeed international. The front desk clerk clearly could not communicate in Englsh AT ALL, and he was the "designated" English speaker. Mistake after mistake with regards to claims and services had me confused completely and misled. I recommend this hotel for Japanese speakers ONLY.

8/10 Good

Adam J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Sayoko

Liked: Cleanliness, staff & service
It was comfortable and convenient.
Stayed 2 nights in Jun 2024

6/10 Okay

Inao

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

8/10 Good

Sayuri

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
朝のビュッフェが美味しかったです。 フロントの方の対応も丁寧でした。
Stayed 1 night in Jun 2024

10/10 Excellent

??

Liked: Cleanliness, staff & service, property conditions & facilities
次回もよろしくお願い申し上げます。
Stayed 1 night in Jun 2024

4/10 Poor

Kazuki

Liked: Cleanliness, staff & service
施設は多少古臭さはあるもののメンテナンスされている。 大手口と比較すると東口は改札から距離がある。夕飯で有名どころやぽんしゅ館への行き来はそれなりに歩く。 ホテルの格式に対して料金が安く、また角部屋だったのでラッキーかと思ったが、部屋に空調音のような音がずっと響いていた。自室の空調かと切ってみたものの音は消えず、他部屋の空調音もしくは業務用ダクトの音だと思われる。 気にしない人にはいいが、気にする人は気にすると思う。
Stayed 1 night in Jun 2024

10/10 Excellent

Tadashige

Stayed 1 night in May 2024

8/10 Good

Yuki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

yutaka

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

6/10 Okay

Yoko

Travelled with family
長岡の中では一番良いホテルだと思います。
Stayed 2 nights in May 2024

6/10 Okay

tomoyuki

Business traveller
Liked: Staff & service
ホテルは良いが周りが寂しい やはり時代を感じる
Stayed 1 night in Apr 2024

8/10 Good

Shinzo

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

8/10 Good

Nobuya

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
快適でした。ホスピタリティーもよく、受付の方、レストランの方もみなよく配慮してくださいました。感謝しています。
Stayed 1 night in Mar 2024

6/10 Okay

TOMOAKI

Stayed 1 night in Mar 2024

10/10 Excellent

Hiroyuki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Shuhei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
とにかくスタッフさんの接客がとても丁寧で居心地が良いホテルでした。
Stayed 1 night in Mar 2024

10/10 Excellent

Morio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
アメニティでスキンケア類が有れば良いと思います。オークワとかあるので。
Stayed 2 nights in Mar 2024

6/10 Okay

Kyoji

Business traveller
部屋も雰囲気も朝食のバイキングの内容も立地も申し分なかったけど、講演会で頂いた花束を飾る花瓶をお願いしたらなかった。全国でこのクラスのホテルでは年に一度や二度は需要があると思うので備品として花瓶は用意して頂きたかった。それさえあれば満点でした。
Stayed 1 night in Mar 2024

10/10 Excellent

aki

Stayed 1 night in Feb 2024

10/10 Excellent

Yoshiaki

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
さすが格式高いホテルでした、スタッフのサービスが大変行き届いており、安心して宿泊できました。
Stayed 1 night in Feb 2024

8/10 Good

??

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

MUNEHARU

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Kaori

Liked: Cleanliness, staff & service, property conditions & facilities
スタッフが素晴らしかった。 施設は古いのでコンセントの位置等昔ながらなのは致し方ないが、清掃も丁寧で問題ない。
Stayed 3 nights in Feb 2024

10/10 Excellent

Yugo

Stayed 1 night in Feb 2024

8/10 Good

Noriko

Liked: Cleanliness, staff & service, amenities
ブーツの靴裏が少し剥がれてしまい、フロントの方に相談したところ、すぐに瞬間接着剤を用意してくださいました。 本当に助かりました。ありがとうございました。
Stayed 1 night in Feb 2024

8/10 Good

Atsuko

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Jong Wook

Business traveller
Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024