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"The Ryokan was very nice and huge. There is a balcony to with a very nice view. The food was good and the room comes with indoor and outdoor private onsen which is very good for those who enjoy privacy and does not want to go to public bath."

"Nice luxurious hotel with professional service Staff are patient and friendly Though not sure why the bath tub stopper not working in my room .. as I’m only staying 1 night so did not check with staff regarding this Otherwise it is perfect and I would rate 6 stars too!"

"Great hot springs, 1 Public sharing,g and 8 Private hot springs. No reservation is needed, it's first come first serve. Rooms are super clean, great location right in front of JR Beppu station. Great amenities and breakfast spread. There is nothing short in this hotel, service is great. I always stay Onyado Nono brand and it never disappoints. "

"We can’t thank the staff enough for their outstanding care during our stay! My husband sprained his ankle, and they went above and beyond to ensure he was comfortable and well taken care of. From providing ice packs and extra pillows for support to assisting us with finding local medical care, their kindness and hospitality were truly remarkable. Every interaction with the staffs was met with genuine empathy and a willingness to help. This level of service made a challenging situation much easier to navigate. We highly recommend this hotel for their exceptional hospitality. "

"Excellent service and food"

"Great stay!"

"great breakfast and dinner buffet"

"Very nice service "

"Beautiful resort, ocean views with onsen tub. Beautiful sunrise in the morning. Breakfast is excellent with both Japanese and Western choices. Great, helpful staff"