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"Good service"

"Need to walk a distance. Room no air conditioning.. very stuffy."

"Amazing experience in an amazing part of Japan. Highly recommended!"

"Higashiyama onsen is a lovely, narrow canyon on the outskirts of Aizuwakamatsu. The red and blue sightseeing buses stop within 150 yards of the hotel. The onsen baths are not too hot. The food is great. Our room was a regular one and was spacious. All in all it was a very nice place. "

"The hotel is situated up in the mountain and built right next to hill side. A great place to relax and just unwind closed to the nature. All the staff are very friendly and helpful. We were at the hotel ahead of the check in time and they were eager to safekeep our luggage while we ventured out for some sightseeings. The dinner and breakfast were served to us in a private room. Not only was the quality of food top notched, the dedicated staff who was served us was the epitome of Japanese hospitality. Despite our lack of Japanese, she did her best (with the help of a electronic translator) to explain the courses and made us feel very pampered and comfortable. The property and decor does look a bit tired and dated. But the services were impeccable and that more than made up for the somewhat outdated hardware. All in all, a very enjoyable experience. Highly recommended."

"Very clean, excellent service "

"Extremely remote (nearly a 3 hour bus ride from Kinegawa Onsen Train station into the winding mountains) which was both an adventure and unnerving. Made to feel like a foreigner with little help in understanding the cultural norms as a newcomer to the onsen experience. The in-suite onsen option was incredible, providing both privacy and ability to enjoy the experience as a newcomer free of the "ritual" imposed but not well explained for use of the public hot pools. Hatcho No Yu was ultimately a memory for a lifetime but came with a less than supportive interface with staff who treated us like we didnt belong. "