2/10 Terrible
Candice
Travelled with family and small children
15 Sept 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If you read nothing else, read this: COCKROACHES. I booked this hotel because it was rated favorably on Expedia. When we walked in, I noticed that the pool and hot tub were out of order. Disappointing. Then we got to our room. The first thing I noticed was the musty, disgusting smell, then the cockroaches. We found them on the walls and the floor before we even had a chance to set down our luggage. In addition to the cockroaches, there was a large brown spider and some small black bugs on the wall of the bathroom. We immediately went to the front desk and asked for a refund. They said we had to contact Expedia. I did. Expedia called the front desk and asked for a refund, which the Americinn refused to issue to us because it was “not possible.” No explanation of why. We went back to the front desk to ask why they denied our refund. They called the manager, who does not speak English well, but only kept saying that his hotel is clean. I assure you, it is not. After about an hour of back and forth, we finally left, $150 poorer. Expedia was not at all helpful, and I will never book with them again. This hotel should be shut down. You would be better off sleeping in your car.
Candice
Stayed 1 night in Sep 2024