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Casa Kaoba Hotel & Suites

3.5 star property
Hotel with free breakfast, near Xplor Theme Park
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Casa Kaoba Hotel & Suites

Presidential Suite | Private kitchen
Outdoor pool
Suite
View from room
Premium bedding, in-room safe, iron/ironing board, free WiFi
VIP Access

Reviews

8.6 out of 10

Excellent

Guests liked:

Clean rooms, friendly staff

Popular amenities

  • Breakfast included
    Breakfast included
  • Room service
    Room service
  • Pet-friendly
    Pet-friendly
  • Housekeeping
    Housekeeping
  • 24/7 front desk
    24/7 front desk
  • Pool
    Pool
The price is NZ$111
includes taxes & fees
29 Nov - 30 Nov

Perks for members at select top-rated stays

Our Silver and Gold members get perks at select VIP Access properties, on top of exceptional service.
Silver tier member
A perk like food and drink extras, free breakfast, or parking credits
Gold tier member
Room upgrades when available, plus Silver perks

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Room

Standard Room

Standard Room

Highlights

Air conditioning
Flat-screen TV
Ceiling fan
Premium bedding
Hairdryer
Private bathroom
Free bottled water
Cable channels
  • Sleeps 2
  • 1 King Bed

View all photos for Suite

Suite

Suite

Highlights

Air conditioning
Kitchenette
Fridge
Flat-screen TV
Sofa bed - single
Premium bedding
Ceiling fan
Separate bedroom
  • Sleeps 3
  • 1 King Bed and 1 Large Single Sofa Bed

View all photos for Standard Double Room, Balcony

Standard Double Room, Balcony

Standard Double Room, Balcony

Highlights

Balcony
Air conditioning
Flat-screen TV
Ceiling fan
Premium bedding
Hairdryer
Private bathroom
Free bottled water
  • Sleeps 4
  • 2 Double Beds

View all photos for Presidential Suite

Presidential Suite | Private kitchen

Presidential Suite

Highlights

Air conditioning
Kitchenette
Fridge
Flat-screen TV
3 bedrooms
Ceiling fan
Premium bedding
3 bathrooms
  • Sleeps 10
  • 1 King Bed and 4 Queen Beds

View all photos for Junior Suite

Junior Suite

Junior Suite

Highlights

Private plunge pool
Air conditioning
Kitchenette
Fridge
Flat-screen TV
Separate bedroom
Ceiling fan
Premium bedding
  • Sleeps 3
  • 1 King Bed and 1 Large Single Sofa Bed

View all photos for Suite, Multiple Beds

Suite, Multiple Beds | Living room

Suite, Multiple Beds

Highlights

Air conditioning
Kitchenette
Fridge
Flat-screen TV
Separate bedroom
Ceiling fan
Premium bedding
Hairdryer
  • Sleeps 5
  • 2 Double Beds and 1 Large Single Sofa Bed

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9.0 out of 10, Wonderful, (808)
The price is NZ$96
includes taxes & fees
27 Nov - 28 Nov
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About the area

Map
Carretera Federal Playa Tulum, Mza 329, Lote 9, Playa del Carmen, QROO, 77710

What's nearby

  • Xplor Theme Park - 4 min drive - 4.0 km
  • Ferry to Cozumel - 7 min drive - 5.6 km
  • Xcaret Eco Theme Park - 8 min drive - 4.7 km
  • Playa del Carmen Maritime Terminal - 8 min drive - 7.2 km
  • Playacar Golf Club - 10 min drive - 7.8 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 51 min drive

Restaurants

  • ‪Festival Grand Buffet - ‬6 min drive
  • ‪Rosa Roja - ‬8 min drive
  • ‪El Gaucho Steakhouse - ‬7 min drive
  • ‪Cupcake Cafe - ‬6 min drive
  • ‪RIU Yucatan - ‬8 min drive

About this property

Casa Kaoba Hotel & Suites

Hotel near Xplor Theme Park
You can look forward to a free breakfast buffet, a terrace and a garden at Casa Kaoba Hotel & Suites. The on-site restaurant, Ceiba Negra, offers breakfast, lunch and dinner. In addition to conference space and a snack bar/deli, guests can connect to free in-room WiFi.
Additional perks include:
  • An outdoor pool
  • Free self-parking
  • A round-trip airport shuttle (surcharge), luggage storage and 1 meeting room
  • Tour/ticket information, a 24-hour front desk and a banquet hall
  • Guest reviews speak highly of the helpful staff
Room features
All guest rooms at Casa Kaoba Hotel & Suites offer thoughtful touches, such as premium bedding and air conditioning, in addition to amenities, such as free WiFi and safes. Guests reviews give good marks for the clean rooms at the property.
Other amenities include:
  • Showers, free toiletries and hairdryers
  • Flat-screen TVs with cable channels
  • Ceiling fans and daily housekeeping

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 8:00 AM to noon
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Ceiba Negra

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 2,045 square feet of conference space
  • Meeting room

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets stay for free
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 10 years can stay for free if using existing beds when occupying the parent or guardian's room; children may not be eligible for complimentary breakfast

Payment types

Important information

Optional extras

  • Pet deposit: MXN 1000 per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards

We should mention

This property does not have any lifts
Only registered guests are allowed in the guestrooms

Property is also known as

Casa Kaoba & Suites Del Carmen
Casa Kaoba Hotel & Suites Hotel
Casa Kaoba Hotel & Suites Playa del Carmen
Casa Kaoba Hotel & Suites Hotel Playa del Carmen

Frequently asked questions

Does Casa Kaoba Hotel & Suites have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Casa Kaoba Hotel & Suites?

As of 25 Nov 2024, prices found for a 1-night stay for 2 adults at Casa Kaoba Hotel & Suites on 29 Nov 2024 start from NZ$110.59, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Casa Kaoba Hotel & Suites pet-friendly?

Yes, this hotel allows cats and dogs (limit 2 total). There's a deposit of MXN 1000 per stay. Service animals are exempt from fees.

How much is parking at Casa Kaoba Hotel & Suites?

Self-parking is free at this property.

What time is check-in at Casa Kaoba Hotel & Suites?

Check-in start time: 3:00 PM; check-in end time: 11:00 PM. Late check-in is available during limited hours.

What time is check-out at Casa Kaoba Hotel & Suites?

Checkout is at noon.

Does Casa Kaoba Hotel & Suites provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Casa Kaoba Hotel & Suites located?

Situated in Playa del Carmen, this hotel is within 3 miles (5 km) of Xplor Theme Park, Xcaret Eco Theme Park and Quinta Avenida. Centro Maya Shopping Center and Playacar Beach are also within 2 miles (3 km).

Casa Kaoba Hotel & Suites Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 345 out of 605 reviews" "
Rating 8 - Good. 147 out of 605 reviews" "
Rating 6 - Okay. 65 out of 605 reviews" "
Rating 4 - Poor. 26 out of 605 reviews" "
Rating 2 - Terrible. 22 out of 605 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jose

Travelled with partner
Liked: Amenities, property conditions & facilities
Nice and quiet
Stayed 2 nights in Nov 2024

10/10 Excellent

Jadiye, Homestead

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Super
Stayed 1 night in Nov 2024

8/10 Good

Daphne

Travelled with family
Liked: Cleanliness, property conditions & facilities
Property is nice. Staff is friendly. The food was ok, nothing special. In fact, the restaurant could be better and the service at restaurant was super slow and unorganized.
Stayed 4 nights in Aug 2024

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in was easy, fast Argelia was so nice and helpful. Breakfast was good. Love that they care for pets
Stayed 1 night in Aug 2024

10/10 Excellent

Albaro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for a family of 5. Location to Xcaret Xplor was amazing only 8 mins away. Other scarred park weren’t far. Friendly staff love how quiet it was.
Stayed 8 nights in Aug 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family one room
Got there early, so checkin in before the time, room was ready on time got to hangout around pool and restaurant while room was ready.
Stayed 1 night in Aug 2024

10/10 Excellent

Debra, Lakewood

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and property were excellent. Food was not good. I didn't get sick or anything but was simply poorly prepared by unqualified staff.
Stayed 1 night in Jul 2024

6/10 Okay

Luis

Travelled with family and small children
Liked: Staff & service, amenities
Nice place, nice location with poor maintenance.
Stayed 2 nights in Jul 2024

10/10 Excellent

Milady

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó mucho el servicio y los cuartos muy limpios
Stayed 5 nights in Jul 2024

8/10 Good

LORENA

Liked: Cleanliness, staff & service
The first night all that was available for dinner was hamburgers, pizza, and pasta and the food was not very good. The room was good, spacious, and clean.
Stayed 1 night in Jul 2024

4/10 Poor

FAUSTINO

Stayed 2 nights in Jun 2024

4/10 Poor

Maribel

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
We checked in right on time but we waited for 2 hour to get in the rooms wasn't ready no very convenient and in our room it was a leak in one of the rooms they make us to moved to an other area not good
Stayed 2 nights in Jun 2024

4/10 Poor

Alicia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Each room we were given had a problem no breakfast buffet like advertised
Stayed 4 nights in Jun 2024

4/10 Poor

Luis

Stayed 7 nights in Jun 2024

4/10 Poor

Luzaida

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
La transportacion es muy dificil, y mientras me hospede se fue la luz y el agua y cuando fui a preguntar no tenian un plan b.
Stayed 2 nights in Jun 2024

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, big rooms, breakfast service exelent
Stayed 1 night in May 2024

10/10 Excellent

Murali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and quite place
Stayed 2 nights in Mar 2024

8/10 Good

Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay for a really good value!!!
Stayed 1 night in May 2024

10/10 Excellent

janeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is big spacious. A great, calm and minimalist atmosphere. The people were so kind, friendly and great service.
Stayed 4 nights in May 2024

8/10 Good

daniel

Travelled with family
The manager was excellent. He had great attitude and was service orientated. The rest of the staff was very accommodating as well!!!
Stayed 1 night in Apr 2024

10/10 Excellent

Maria Rojas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good!
Stayed 4 nights in Apr 2024

10/10 Excellent

Saul

Liked: Cleanliness, amenities, property conditions & facilities
Very good
Stayed 3 nights in Apr 2024

8/10 Good

Bharat

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Air condition was very slow and noisy. Bathroom did not have light. Drain was backing up and smelly in upper room master bathroom.
Stayed 1 night in Mar 2024

4/10 Poor

TIAN

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Sometimes you may see angry customer rate a hotel because they are angry. I must say, this hotel has a good value and good potential, but I get a room with a bad lock which makes my stay not pleasant. I'm not angry about my stay, but I do hope they can fix the room so they will get a better rating from future customer. I'm really satisfied with: 1. The property looks beautiful, great landscape. 2. The staff is friendly and really trying to help. 3. Great value. 4. Strong AC. 5. Free buffet breakfast. Unpleasant things: 1. The key in room 205 won't open until you tried really hard. It's a lottery, I will say if you try to unlock it 20 times you may get a lucky chance to open the door. The more urgent you want to open the door it will not open, it's a psychology thing, it's frustrated. We can't change room because full occupancy. It's horrible since the door auto-lock, you really don't have a peace of mind. Super in convenient and I never see this before. This feels sad especially you travel aboard (in which you worry about safety). 2. This hotel is by hwy 307, no other restaurant near by. Hotel restaurant has bland "Italian" food (over priced). 3. No uber. Call taxi cost MX350 to downtown. 4. Blanket and sheet really worn out. The steps in room is potential safety hazard. 5. No wine promised by Expedia member. The staff first say they don't have wine but can give us other drink. But then they never offer the drink to us. (less a problem, but sketchy) 6. No towel hanger.
Stayed 2 nights in Mar 2024

6/10 Okay

Andrea

Travelled with family and small children, Travelled with pets
Disliked: Property conditions & facilities
This place had the air of a business about to go under. The property was nice but the cleaning was not kept up - every lounger was covered in bird poop. Our room had significant termite damage in one bathroom, drapes were dirty and the fixture was bent, and lots of water damage from one air conditioner. When my husband tried to buy us a couple of beers, they were short on beer and available staff didn't know how to ring it in. All that said, we got a great deal on our room, and staff were lovely. The breakfast was good!
Stayed 2 nights in Mar 2024