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Hotel Santa Croce

3.0 star property
Hotel with a 24-hour front desk, steps from Quinta Avenida

Photo gallery for Hotel Santa Croce

Deluxe Double Room, 1 Queen Bed
Exterior
Penthouse with Private Balcony and Pool | Terrace/patio
Reception
Penthouse with Private Balcony and Pool | Terrace/patio

Reviews

6.8 out of 10

Popular amenities

  • Room service
  • Bar
  • Pet-friendly
  • Breakfast available
  • Housekeeping
  • 24/7 front desk

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Double Room

Double Room

Double Room

Highlights

Air conditioning
Full-sized fridge/freezer
Flat-screen TV
Ceiling fan
Private bathroom
Cable channels
Desk
Daily housekeeping
  • 24 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room

Room

Room

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Full-sized fridge/freezer
Flat-screen TV
Ceiling fan
Private bathroom
Cable channels
  • 29 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Room

Family Room

Family Room

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Full-sized fridge/freezer
Flat-screen TV
Ceiling fan
Private bathroom
Cable channels
  • 29 sq m
  • City view
  • Sleeps 6
  • 3 Double Beds

View all photos for Penthouse with Private Balcony and Pool

Penthouse with Private Balcony and Pool

Penthouse with Private Balcony and Pool

Highlights

Balcony or patio
Air conditioning
Free rollaway/extra beds
Kitchen
Full-sized fridge/freezer
Flat-screen TV
Separate bedroom
Ceiling fan
  • 60 sq m
  • City view
  • Sleeps 8
  • 3 Double Beds OR 1 Double Sofa Bed

View all photos for Deluxe Double Room, 1 Queen Bed

Deluxe Double Room, 1 Queen Bed

Deluxe Double Room, 1 Queen Bed

Highlights

Air conditioning
Full-sized fridge/freezer
Flat-screen TV
Ceiling fan
Private bathroom
Cable channels
Desk
Daily housekeeping
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

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The price is NZ$126
includes taxes & fees
23 Mar - 24 Mar
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About the area

Map
10 av. N, entre calle 14 N y 14, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Alegría Shopping Mall - 1 min walk - 0.1 km
  • Quinta Avenida - 2 min walk - 0.2 km
  • Playa del Carmen Main Beach - 6 min walk - 0.6 km
  • Mamitas Beach - 8 min walk - 0.7 km
  • Playa del Carmen Maritime Terminal - 14 min walk - 1.2 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪Harry's Grill Prime Steakhouse & Raw Bar - ‬2 min walk
  • ‪Aldea Corazón - ‬2 min walk
  • ‪Las Camelias - ‬2 min walk
  • ‪Antoinette - ‬1 min walk

About this property

Hotel Santa Croce

Hotel near Quinta Avenida
Near Playa del Carmen Main Beach and Mamitas Beach, Hotel Santa Croce provides a terrace, a coffee shop/cafe and a bar. The on-site Italian cuisine restaurant, santa croce, offers breakfast, lunch, dinner, light fare and children's meals. Guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • Full breakfast (surcharge), a round-trip airport shuttle (surcharge) and tour/ticket information
  • A front desk safe and a 24-hour front desk
Room features
All guest rooms at Hotel Santa Croce offer comforts, such as air conditioning, as well as
More amenities include:
  • Bathrooms with showers
  • Flat-screen TVs with cable channels
  • Full-sized fridge/freezers, ceiling fans and daily housekeeping

Languages

English, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • Daily full breakfast available 8 AM to 11:30 AM for a fee: MXN 110 for adults and MXN 110 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • santa croce

Things to do

  • Pool

Family friendly

  • In-room full-sized refrigerator/freezer

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Terrace

Accessibility

  • No lift

Room amenities

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Full-sized refrigerator/freezer
  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Desk
LIST_ALT

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 10:30 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets stay for free
2 total pets
Restrictions apply; for more information contact the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Cots (infant beds) are not available

Payment types

MONETIZATION_ON

Important information

Optional extras

  • Fee for full breakfast: from approximately MXN 110 for adults and from MXN 110 for children
  • Airport shuttle fee: MXN 1200 per vehicle (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

We should mention

This property does not have any lifts

Property is also known as

Hotel Adventure Experience playa del carmen
Hotel Adventure Experience
Adventure Experience playa del carmen
Hotel Santa Croce Hotel
Hotel Adventure Experience
Hotel Santa Croce Playa del Carmen
Hotel Santa Croce Hotel Playa del Carmen

Frequently asked questions

Is Hotel Santa Croce pet-friendly?

Yes, Hotel Santa Croce allows pets (limit 2 total).

How much is parking at Hotel Santa Croce?

This hotel doesn't offer parking.

What time is check-in at Hotel Santa Croce?

Check-in start time: 2 PM; check-in end time: 10:30 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Santa Croce?

Checkout is at 11 AM.

Does Hotel Santa Croce provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 1200 per vehicle applies.

Where is Hotel Santa Croce located?

Located in Downtown Playa del Carmen, this hotel is steps away from Quinta Alegría Shopping Mall and Quinta Avenida. Playa del Carmen Main Beach and Mamitas Beach are also within 10 minutes.

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Hotel Santa Croce Reviews

Reviews

6.8
Rating 10 - Excellent. 21 out of 113 reviews
Rating 8 - Good. 39 out of 113 reviews
Rating 6 - Okay. 23 out of 113 reviews
Rating 4 - Poor. 16 out of 113 reviews
Rating 2 - Terrible. 14 out of 113 reviews

7.4/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

6.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Alejandro, Puebla

Disliked: Staff & service
Pésimo servicio, me negaron mi reservación porque la persona que entregaba las llaves no estaba en el hotel, y fue muy grosero su trato
Stayed 1 night in Aug 2020

4/10 Poor

Mia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kunde inte betala med kort då kortläsaren var trasig. Vilket betyder att nätterna inte registreras Eftersom stranden var helt stängd pga pandemin,så tänkte vi att det finns
Stayed 5 nights in Jul 2020

8/10 Good

Verified traveller

El lugar bonito y bien ubicado para el precio. Deben mejorar el check in
Stayed 1 night in Jun 2020

10/10 Excellent

Verified traveller

Muy bien, queda muy cerca de todo, buena ubicación .
Stayed 3 nights in Feb 2020

8/10 Good

Rafael, Morelos, México.

Me gusto lo cercano a donde se aborda el ferri y que hay comercios cerca del lugar. No me gusto que el baño de la regadera no tuviera puerta oh cortina.
Stayed 2 nights in Nov 2019

2/10 Terrible

Antonio

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fatal
El precio cobrado casi fue el doble que el anunciado, muy caro para su nivel de servicio y no había gente para recibir de 11 de la noche a 6 de la mañana, un engaño
Stayed 1 night in Oct 2019

10/10 Excellent

Alex

Great location. Nothing fancy but great place to sleep. Very clean and ac works great. Staff is excellent. Everything is within walking distance
Stayed 3 nights in Oct 2018

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2018

6/10 Okay

Luis, Monterrey

Liked: Staff & service
Buen lugar para hospedarse
Cerca de la 5a avenida, se me complicó un poco localizarlo porque no tiene mucha señalización, el lobby es muy modesto. La habitación en la que me quedé estaba muy cómoda y se podía descansar sin problema. Quisiera comentar que tuve problemas en la reservación porque me cobraron dos veces y la resolución tardó un poco, fuera de eso me agradó el hotel.
Stayed 4 nights in Sep 2018

4/10 Poor

Mario humberto

No lo recomiendo
En general mal el hotel mala información en recepción, habitaciones con muy mal aspecto en general sabanas muy feas etc.
Stayed 1 night in Aug 2018

4/10 Poor

ALEJANDRO

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2018

10/10 Excellent

Gustavo

Buena Ubicación y Atención
No hicieron limpieza ni me dieron shampoo y crema que me dieron en Enero 2018
Stayed 2 nights in Jul 2018

2/10 Terrible

omar, guadalajara

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Ni aunque costara 100 pesos la noche , regresaria
La regadera olía a orines , al bañarse el agua salía hasta el dormitorio , los colchones súper viejos y todo estaba muy sucio !!!
Stayed 1 night in Aug 2018

8/10 Good

Verified traveller

En muy buen lugar
Esta en un lugar muy céntrico, los cuartos muy cómodos y me gusto mucho el servicio del personal son muy amables
Stayed 2 nights in Aug 2018

10/10 Excellent

Armando

Excelente hotel cerca de todo, la playa, bares, restaurantes, el staff es muy amable, un lugar excelente para dormir despues de estar todo el dia disfrutando
Stayed 6 nights in Jun 2018

10/10 Excellent

Christopher

Accesible
Agusto muy recomendable y accesible
Stayed 1 night in Jun 2018

8/10 Good

JESSE, Irving,Tx

Good location and price hotel
Stayed Tuesday through Saturday in the Suite 11 which has a jacuzzi on the terrace. On the 1st night my girlfriend and I enjoyed the jacuzzi and left an iPhone plugged outside. Well the next morning it was gone, removed from the charging plug and to make things even weirder, the main door to the suite was locked. FYI if you get suite 11, it has a shared or connecting door with room 10. Well on first day I told the front desk that the door wasn't locked, in other words the other guest could just open the door and walk in with ease or visa versa. The door was finally locked on the 3rd day. Also, the cameras don't work, found this out when I asked about the video of the suite 11 entrance after the cell phone disappeared. Now don't get me wrong the hotel is in a good location and price is great. It provides all the basic amenities. In suite 11 there's 3 beds but only 1 is soft and comfortable. FYI if you move the middle bed towards the TV then you'll feel the AC breeze hit you and stay cool at night. Beware there's parking around the corner at a 200 pesos per day charge. Breakfast at the downstairs restaurant is awesome. Or you can go to La Tortuga down the street. Fyi bring toiletries. Shopping and 5th Avenue is super close. Hope y'all give this place a try.
Stayed 2 nights in May 2018

10/10 Excellent

Jose Luis

8/10 Good

Carlo, Playa del Carmen

1er parada para mi estancia permanente!!
Es un hotel sencillo, lindo y agradable El personal se esmera mucho para que uno como huésped se sienta como en casa, felicitaciones a Sasha el gerente y a Eduardo un empleado que siempre está para atender la necesidades de los huéspedes en gral!!!
Stayed 3 nights in Apr 2018

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities, room comfort
No funciona el aire acondicionado
Son las 2 am y no podemos dormir, el aire acondicionado no funciona, esto es una estafa, esta mas fresco afuera que dentro de la habitacion
Stayed 1 night in Apr 2018

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel cerca playa
No me respetaron el precio con el que reserve en linea.
Stayed 1 night in Apr 2018

6/10 Okay

ravi , bze

Good and Quick
Good and Quick good for a night nothing much ... ...........................................................................
Stayed 1 night in Apr 2018

4/10 Poor

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Concerned about privacy
Not worth what you are paying for. They are not very honest people. False advertisement when it comes to breakfast Beds are horrible not family friendly hotel. Needs some up dating.

6/10 Okay

pepiña, playa del carmen

Liked: Room comfort
Hotel
El colchón es malísimo. Se te clavan los muelles en la espalda. Y permiten mucho ruido a cualquier hora de la noche.
Stayed 1 night in Mar 2018