Playter Estates Holidays from NZ$3,109

Loved our stay. Would stay again.

The hotel is a classic one but unfortunately the service not the best and too expensive if you eat or park there

I stayed at Hotel X for three nights. My experience was mostly positive. The bathroom toiletries (L’Occitane) were a treat! The beds were comfortable, and the bathtub was one you can actually lean back in. It was perfect. We also enjoyed thebreathtaking lake view. Room service was excellent; the food arrived hot and delicious. While the room had a coffee maker, the on-site Starbucks was perfect for me (I’m a Frappuccino a day kind of girl). Starbucks is part of the hotel, but you do have to exit the building and take a short walk to reach it. The staff at Hotel X was fantastic. Check-in was bumpy due to an issue with Expedia but this was quickly resolved. Donovan, a friendly bartender at Roses, provided wonderful service. Our housekeeper was also exceptional; her attention to detail and warm demeanor went beyond expectations. I wish I had gotten her name to thank her! The parking garage was a bit confusing, as the levels were divided with separate entrances. To give you an idea, one night we thought our rental had been stolen. The elevator to the rooms and the elevator to the parking garage are also separate. No problem, just let the guests know — clear instructions or a map at check-in could be helpful. Check-out was a breeze, thanks to the tall gentleman at the front desk. He was helpful and made sure we left smiling. Overall, Hotel X provided an enjoyable stay. I look forward to visiting one of their other properties in the near future!

Always love our annual anniversary stay at the PH! Such wonderful service (special callout to Kingsley & Jesse) for their uncompromising attention to detail and smiling faces. Love it! We will be back. That’s for sure. Until next time Park Hyatt Team!

No accommodations for anyone with a disability, not even parking. So do not stay there if you need handicap parking. The company refused to even request if there were any available in the parking garage. They just did not care. Communication was fine at first, but once I checked in, the communications became very slow or nonexistent and on occasion down right snippy. I would not stay there again.