2/10 Terrible
Domenica
6 Jan 2025
Disliked: Cleanliness, staff & service, amenities
I had the misfortune of staying at Nammbú, and as a Costa Rican and avid traveler (who visited over 30 properties in 2024), this was by far the most appalling and concerning hotel experience I have had.
Safety and Maintenance: The main door lock broke, leaving my room insecure (I am a woman traveling solo). Maintenance took 45 minutes to fix it and replace the entire door system. This happened at 10pm on Dec 31st, disrupting my New Year’s Eve plans. Later, the new lock rendered my key card useless, forcing me to seek help from a security guard to access my room at 4am.
Unprofessional Staff: On New Year’s Day, I was rudely awakened at 8:40 a.m. by a housekeeper, despite having planned to rest and having my check-out scheduled for 12pm. Worse, if the lock hadn’t been repaired, the housekeeper could have entered while I was sleeping.
Unsanitary Conditions: My room lacked Wi-Fi, and the toiletries provided were already opened and used. The hand soap caused me to develop dermatitis.
Room Service and Food: The food was inedible—fish fingers were hard and tasteless, and a hamburger arrived raw, cold, and dry after repeated delays and follow-ups.
Hotel’s Response: Management ignored my complaints and, when pressed, gaslit me by calling these incidents “minor inconveniences.”The hotel refused to take responsibility. They stated that not having me pay for the inedible food.
Domenica
Stayed 1 night in Dec 2024