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Garza Blanca Preserve Resort & Spa - All Inclusive

5.0 star property
Discover your tropical haven where adventure meets relaxation. Enjoy sun-kissed days by the pool and thrilling nights under starry skies.

Photo gallery for Garza Blanca Preserve Resort & Spa - All Inclusive

3 outdoor pools, pool umbrellas
Aerial view
Kayaking
3 outdoor pools, pool umbrellas
Terrace/patio
Escape to Garza Blanca Preserve Resort & Spa - All Inclusive, a tranquil retreat near Malecon. Indulge in beachfront dining and unwind at the private beach or one of 3 outdoor pools. Guests rave about the helpful staff as they enjoy international cuisine at one of 6 on-site restaurants, take part in snorkeling or hiking/biking activities, or explore the surrounding area with ecotours.
VIP Access

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • On private beach
  • Hot tub
  • Bar
The current price is NZ$1,378
includes taxes & fees
12 Mar - 13 Mar

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Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for Ultra Two Bedroom Panoramic Suite

Premium bedding, minibar, in-room safe, blackout curtains

Ultra Two Bedroom Panoramic Suite

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
TV
  • 300 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Three Bedroom Suite Panoramic

Premium bedding, minibar, in-room safe, blackout curtains

Three Bedroom Suite Panoramic

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Free cots/infant beds
TV
Washer/dryer
Pillow menu
  • 391 sq m
  • Ocean view
  • Sleeps 8
  • 2 King Beds and 2 Queen Beds

View all photos for Ultra Three Bedroom Panoramic Suite

Ultra Three Bedroom Panoramic Suite

Ultra Three Bedroom Panoramic Suite

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
TV
  • 391 sq m
  • Bay view
  • Sleeps 8
  • 2 King Beds, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Family Suite, 2 Bedrooms, Kitchen, Ocean View

In-room dining

Family Suite, 2 Bedrooms, Kitchen, Ocean View

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
TV
  • 300 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Three Bedroom Suite Ocean Front

Three Bedroom Suite Ocean Front

Three Bedroom Suite Ocean Front

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Free cots/infant beds
TV
Washer/dryer
Pillow menu
  • 402 sq m
  • Ocean view
  • Sleeps 8
  • 2 King Beds and 2 Queen Beds

View all photos for Ultra Junior Suite Panoramic

Premium bedding, minibar, in-room safe, blackout curtains

Ultra Junior Suite Panoramic

Highlights

Balcony
Air conditioning
TV
Pillow menu
Ceiling fan
Premium bedding
Blackout curtains
Bathrobes
  • 92 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds

Premium bedding, minibar, in-room safe, blackout curtains

Deluxe Room, 2 Queen Beds

Highlights

Air conditioning
TV
Pillow menu
Separate bedroom
Blackout curtains
Premium bedding
Ceiling fan
Bathrobes
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Panoramic Suite

Premium bedding, minibar, in-room safe, blackout curtains

Junior Panoramic Suite

Highlights

Balcony
Air conditioning
TV
Pillow menu
Ceiling fan
Premium bedding
Blackout curtains
Separate bath and shower
  • 92 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Two Bedroom Suite Ocean Front

Two Bedroom Suite Ocean Front

Two Bedroom Suite Ocean Front

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Free cots/infant beds
TV
Washer/dryer
Pillow menu
  • 194 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Room (Upgrade to Mousai)

Room (Upgrade to Mousai)

Room (Upgrade to Mousai)

Highlights

Balcony
Separate sitting area
Air conditioning
TV
Pillow menu
Ceiling fan
Premium bedding
Blackout curtains
  • 99 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Suite

One Bedroom Suite

One Bedroom Suite

Highlights

Balcony
Separate dining area
Air conditioning
Free cots/infant beds
Kitchen
TV
Washer/dryer
Pillow menu
  • 144 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for The Grand Penthouse

The Grand Penthouse | View from room

The Grand Penthouse

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Individually decorated
Private outdoor hot tub
Air conditioning
Free cots/infant beds
TV
  • 465 sq m
  • Ocean view
  • Sleeps 6
  • 3 King Beds

View all photos for Oceanfront Penthouse

Oceanfront Penthouse | In-room dining

Oceanfront Penthouse

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private outdoor hot tub
Air conditioning
Free cots/infant beds
  • 344 sq m
  • Ocean view
  • Sleeps 8
  • 3 King Beds

View all photos for Deluxe Room, 1 King Bed

Terrace/patio

Deluxe Room, 1 King Bed

Highlights

Balcony
Air conditioning
TV
Pillow menu
Separate bedroom
Blackout curtains
Premium bedding
Ceiling fan
  • 59 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Honeymoon Suite

Honeymoon Suite

Honeymoon Suite

Highlights

Balcony
Air conditioning
TV
Pillow menu
Separate bedroom
Blackout curtains
Premium bedding
Ceiling fan
  • 123 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

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Exterior

Velas Vallarta Suites Resort All Inclusive

  • On private beach
  • Pool
  • Breakfast included
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9.2 out of 10, Wonderful, 1,005 reviews
The price is NZ$893
includes taxes & fees
10 Feb - 11 Feb
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About the area

Map
Km 8 Carretera Barra de Navidad, Puerto Vallarta, JAL, 48390

What's nearby

  • Garza Blanca Beach - 4 min walk
  • Playa Palmares - 8 min walk
  • Los Arcos - 3 min drive
  • Playa Gemelas - 4 min drive
  • Playa Mismaloya - 7 min drive

Getting around

  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) - 43 min drive

Restaurants

  • ‪Blanca Blue Restaurant & Lounge - ‬2 min walk
  • ‪BocaDos STK - ‬6 min walk
  • ‪Noi - ‬8 min walk
  • ‪Hiroshi - ‬6 min walk
  • ‪Aquazul Beach Bar & Lounge - ‬4 min walk

About this property

Garza Blanca Preserve Resort & Spa - All Inclusive

Luxury family-friendly property near Bay of Banderas
Close to Garza Blanca Beach and Playa Gemelas, Garza Blanca Preserve Resort & Spa - All Inclusive provides a poolside bar, dry cleaning/laundry services and 3 bars. This property is a great place to bask in the sun with a private beach, beachfront dining and sunloungers. Treat yourself to a body treatment, a hot stone massage or hydrotherapy at Spa Imagine, the on-site spa. At the 6 on-site restaurants, enjoy breakfast, lunch, dinner and international cuisine. Enjoy on-site activities, such as beach yoga, kayaking and hiking/biking. In addition to a free children's club and a hot tub, guests can connect to free in-room WiFi.
You'll also find perks such as:
  • 3 outdoor pools and a children's pool, with pool umbrellas
  • Free self-parking
  • Full breakfast (surcharge), an outdoor tennis court and a round-trip airport shuttle (surcharge)
  • Babysitting (surcharge), ATM/banking services and wedding services
  • Guest reviews say great things about the helpful staff
Room features
All 164 rooms boast comforts, such as premium bedding and pillow menus, as well as perks, such as air conditioning and bathrobes.
Other amenities include:
  • Shower/bath combinations, free toiletries and hairdryers
  • TVs with Netflix, streaming services and premium channels
  • Wardrobes/cupboards, DVD players and coffee/tea makers

All-inclusive details

All-inclusive room rates at Garza Blanca Preserve Resort & Spa - All Inclusive are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All à la carte meals and snacks included
Room service during certain hours
In-room minibar (all beverages included)

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Kayaking
Snorkelling
Surfing/body boarding

Land activities

Fitness facilities
Tennis

Lessons/classes/games

Yoga

Entertainment

On-site entertainment and activities
On-site live performances

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily full breakfast available 7:00 AM to noon for a fee: USD 35 per person
  • 3 bars/lounges
  • 6 restaurants
  • A poolside bar

Restaurants on site

  • Aqua Azul
  • Blanca Blue Restaurant
  • Bocados STK Bites Meats
  • Hiroshi $
  • The Rooftop $

Things to do

  • 3 outdoor pools
  • Beach yoga
  • Children's pool
  • Ecotours
  • Free children's club
  • Full-service spa
  • Hiking/biking trails
  • Kayaking
  • Outdoor tennis court
  • Snorkelling
  • Spa tub

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • DVD player
  • Free children's club
  • Free supervised activities for children
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On a private beach
  • Pool umbrellas

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • No lift

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • DVD player
  • Netflix
  • Pay films
  • Streaming services
  • TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 25.0 per day.

Payment types

Important information

Optional extras

  • Fee for full breakfast: from approximately USD 35 per person
  • Airport shuttle fee: USD 35 per person (one-way)
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a security system and window guards

We should mention

This property does not have any lifts
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Garza Blanca Residences All Inclusive All-inclusive property
Garza Blanca Preserve Residences Condo
Garza Blanca Preserve Residences Condo Puerto Vallarta
Garza Blanca Preserve Residences Puerto Vallarta
Garza Blanca Residences
Garza Blanca Residences All Inclusive Condo Puerto Vallarta
Garza Blanca Residences All Inclusive Condo
Garza Blanca Residences All Inclusive Puerto Vallarta
Garza Blanca Residences All Inclusive
Garza Blanca Resinces Inclusi
Garza Blanca Residences
Garza Blanca Residences All Inclusive
Garza Blanca Preserve Resort Spa All Inclusive

Frequently asked questions

Does Garza Blanca Preserve Resort & Spa - All Inclusive have a pool?

Yes, this property has 3 outdoor pools and a children's pool.

How much does it cost to stay at Garza Blanca Preserve Resort & Spa - All Inclusive?

As of 9 Feb 2025, prices found for a 1-night stay for 2 adults at Garza Blanca Preserve Resort & Spa - All Inclusive on 12 Mar 2025 start from NZ$1,377.65, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Garza Blanca Preserve Resort & Spa - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Garza Blanca Preserve Resort & Spa - All Inclusive?

Self-parking is free at this property.

What time is check-in at Garza Blanca Preserve Resort & Spa - All Inclusive?

Check-in start time: 4:00 PM; check-in end time: 11:30 PM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Garza Blanca Preserve Resort & Spa - All Inclusive?

Checkout is at 11 AM. Late check-out is available for a fee.

Does Garza Blanca Preserve Resort & Spa - All Inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 35 per person applies.

Are there all-inclusive benefits at Garza Blanca Preserve Resort & Spa - All Inclusive?

Some rate plans available at this property are all-inclusive.

Where is Garza Blanca Preserve Resort & Spa - All Inclusive located?

Nestled on the beach, this South Zone property is within a 5-minute walk of Bay of Banderas and Garza Blanca Beach. Playa Palmares and Playa Esmerelda are also within 10 minutes.

Garza Blanca Preserve Resort & Spa - All Inclusive Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 379 out of 517 reviews
Rating 8 - Good. 75 out of 517 reviews
Rating 6 - Okay. 32 out of 517 reviews
Rating 4 - Poor. 14 out of 517 reviews
Rating 2 - Terrible. 17 out of 517 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Dina

Liked: Cleanliness, staff & service, property conditions & facilities
We had an amazing time here. The only thing to note is that the sweets are connecting so we had a loud family next to us. Otherwise amazing.
Stayed 3 nights in Nov 2024

10/10 Excellent

Nipuna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view and convenience to go to downtown area. Easy to get lounge chairs and service was excellent.
Stayed 2 nights in Jan 2025

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our 5th stay at Garza Blanca Preserve Resort & Spa - All inclusive. As usual the staff was excellent, food was wonderful. We ate at all of them and didn’t have a bad meal. Our favorites this trip were Hiroshi and Dao. Absolutely excellent. Lovely room, beautiful view, pool right beside our tower, excellent service everywhere. The only think I will note is there were more children than ever before while we were there so it was hard to find a peaceful place at the beach or pools. It would be wonderful if there was a family pool as well as an adults only pool (other than Mousai which is young, party type pool), plus if you stay at Garza you cannot use the Mousai pool. We love Puerto Vallarta and the beautiful Garza Blanca. Can’t wait to visit again.
Stayed 6 nights in Jan 2025

8/10 Good

Varand

Travelled with group
Liked: Cleanliness, staff & service
From past experience the service was not as good, front desk not so good
Stayed 5 nights in Jan 2025

10/10 Excellent

James, Chicago

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is absolutely stunning! It’s in a beautiful nature preserve and is impeccably maintained. The service was remarkably prompt (particularly given the size of the property) and the staff was always incredibly gracious and kind. What really set this resort apart, though, were the incredible restaurants on site. We opted for the all-inclusive package (something we never do) and were blown away by the quality, the presentation and the variety of food and beverage offerings at the resort. Truly a culinary adventure!
Stayed 5 nights in Jan 2025

8/10 Good

Joe T

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were not asked if we preferred to stay closer to the main are or use the trolley to get to our building. Using the trolley was a definite inconvenience.
Stayed 5 nights in Jan 2025

8/10 Good

elham

Liked: Cleanliness, staff & service
Disliked: Amenities
garza blanca is in a beautiful location. the hotel is very clean and well maintained. views from hillside buildings/pools/restaurants are stunning. beach is very clean and swimmable. steaks at bocados restaurant were excellent and service poolside and restaurants was very nice. those are the good. now with the bad - layout of hotel is WEIRD. you have to spend 20 mins at least taking trolley up and down the hill because most amenities are on the hillside. there are multiple buildings in the hill and gyms are on the hill. you don't realize how annoying it is until you are there and have to keep waiting for a trolley. next up - there are very limited entertainment options, music is quiet at the pools and not much going on for kids. kids club is small, sad, outdated. my daughter saw it and never wanted to go back. pools dont have any water amenities for kids. overall hotels not geared for families but probably better for couples or adult friend groups. with that being said, pools have beautiful views and are infinity pools and extremely clean which we appreciated. food/drinks are fine quality, not the best but ok for all inclusive. the thing that bothered us the most was that multiple restaurants and menu items are not included in the all inclusive plan. please do not call it all inclusive if you're not going to honor all inclusive because that was very off putting. further, there are no buffet options for lunch and dinner which is annoying for families. also food options limited
Stayed 4 nights in Jan 2025

2/10 Terrible

Mehrnaz

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was not kept well! The staff was terrible and wasn’t helpful, half of them barely spoke or understood English so there was always a communication issue. They were not accommodating or friendly. The food was terrible and limited, they charge you for all inclusive but they close down all the restaurants during the day except the bar by the pool so that you won’t consume food, this is how they make their money. Their ultimate goal is to sell you time share and not give you the service you have paid for. Staff provides incorrect and different information, some of them dont even want to help you. Don’t stay here spend your money at a better place. I even asked to talk to a manager and they said the manager is not there which I’m sure was a lie. Terrible place and experience here
Stayed 4 nights in Jan 2025

10/10 Excellent

Dalton

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food, great rooms, and great views
Stayed 5 nights in Jan 2025

6/10 Okay

LOUISE

Travelled with family
No adults only pool No entertainment in the evening After paying for all inclusive , pain having to keep signing for food and drink on overpriced menu , so expected to tip 2x more than on a normal priced menu No USB ports on either side of bed , just one on a lamp Not enough loungers around the pools for size of the hotel so if you come after 11am out of luck ! Restaurants don’t have any ambiance , especially the Italian Noi , feels like you’re in and airport lounge , as it’s all open from the lobby . Very difficult to find restaurants in the 2 mousai buildings . Should have some kind of sports bar Our 3 bedroom panoramic suite was worn in parts and somewhat dated.
Stayed 4 nights in Jan 2025

2/10 Terrible

Maria O

Disliked: Staff & service
Stayed 2 nights in Dec 2024

10/10 Excellent

Hrachya

Stayed 7 nights in Aug 2024

10/10 Excellent

Mark

Stayed 5 nights in Dec 2024

10/10 Excellent

Cristina, Beaufort

Stayed 5 nights in Dec 2024

10/10 Excellent

Claudia Anel

Liked: Cleanliness, staff & service, property conditions & facilities
The property was amazing and the all inclusive option was wonderful.
Stayed 5 nights in Dec 2024

6/10 Okay

Arthur

Travelled with family
Liked: Staff & service
The property felt safe, but the shops available weren’t very impressive. Its distance from town made it a place where you’d mostly want to stay at the hotel. While the food was delicious, there could have been more options given how far town was. For the price, the cleanliness was disappointing. However, the staff were very nice and friendly.
Stayed 3 nights in Dec 2024

10/10 Excellent

Esther

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The panoramic suite is AMAAAAZING!! Bonnie at the concierge is extremely lovely and helpful. The property is beautiful! Being so close to Los Arcos is incredible with November to January being the best months. Two warnings: 1. The beach is small is very very rocky. Bring water shoes with a hard bottom. 2. The hotel says tipping is included but every bill they expect further tipping AND when you check your final bill they don’t match. Be careful!
Stayed 8 nights in Nov 2024

8/10 Good

fatim

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great resort but definitely short staffed. Check in was a nightmare with rooms canceled due to a computer issue. We were part of a wedding party of 150 guests so this was a huge deal for many of us. Room service world quote 30 minutes for delivery and on one occasion took an hour and a half! I’d prefer a true time so I can decide if I want to order or not. The staff tried their best but were handicapped due to hotels lack of staffing.
Stayed 4 nights in Nov 2024

2/10 Terrible

Kathleen Elizabeth

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
On our arrival we were told we owed $930 because two of our children were registered as such thru Expedia but by their standards are adults. The hotel blamed Expedia, Expedia blamed the hotel. Both sides agreed we had appropriately disclosed our children's ages and we were not at fault but nobody was willing to fix the situation. they did agree to a smaller fee of $525 but it was obvious extortion, as we had already arrived on site and could not exactly find a new hotel during such a busy time. We also found it very difficult to find our room-signage and room numbering are incredibly confusing, and we were not offered assistance to our room nor was staff anywhere to be found when we reached our building. We will absolutely never stay here again and would not recommend that anyone with teens stay here either.
Stayed 3 nights in Nov 2024

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in late September 2024, the resort was quiet, relaxing, and beautiful. The food was amazing at every restauran,t best food at an all inclusive style resort we have been to. The staff was super friendly and great all around. Would come back again for sure.
Stayed 4 nights in Sep 2024

6/10 Okay

Keri

Travelled with family, Travelled with partner
Liked: Amenities, property conditions & facilities
Although not the hotels fault we were almost two days let. Stuck in mid travel. The hotel did nothing for us though and once we arrived offered nothing. Then after traveling for days it took an hour and a half to get our bags after I called and asked for the third time where our luggage was. My family had checked in earlier and received a drink and a staff member took them to their room and showed them around. We received none of this. We had to find it on our own and then wait for the bags. No wine left in our room either which we were supposed to have. Most staff and the concierge area (especially the ladies) were rude. All other staff though were great. Room cleanliness was ok. A couple times we almost fell coming into our room though because the floors were so wet. Not safe! Overall the food was just ok. Drinks just ok. Was hoping for a great margarita. But no. Overall though because of the property and beach access and convenience once there it was an ok place to be.
Stayed 6 nights in Nov 2024

10/10 Excellent

Yusra

Stayed 2 nights in Sep 2024

10/10 Excellent

David Jr

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, beautiful location, room service and housekeeping was great. Very clean rooms and property. The trolly made visiting the other hotels and restaurants easy and fun.
Stayed 4 nights in Nov 2024

4/10 Poor

thai

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Amenities
We paid for a relax vacation but the check in was a disaster. The room was not ready as advertised. Even we paid for inclusive package the Verto Vallarta resort clerk did not give us the voucher while waiting for our room. The resort has limited night entertainment roof top bar not too lively :-( on this trip. Recommended to check other options...
Stayed 4 nights in Nov 2024

6/10 Okay

Nikki

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Nice and lovely but so boring. Swimming pools closed at 6pm and nothing else to do besides hang out at the pools. Roof top has no entertainment and the Bars closed early . I dont think i will be coming back. The check in service was the worst, The two people who helped us did not know what they were doing. They took our credit card for deposit and instead of giving us the bracelet and room to finish the whole process, they told us to wait until they finished with 6 others couples before they got to us. We asked them why they took so long because our check in time is 4pm and We got there at almost 5pm hungry and tired. Atleast give us our bracelet so we could go eat and wait for them to finish. After 15 minutes of asking back and forth, they finally gave everyone their bracelets and room number 😡.
Stayed 4 nights in Nov 2024