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Mercure Tunbridge Wells Hotel

4.0 star property
Hotel with a 24-hour business centre, near Dunorlan Park
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Mercure Tunbridge Wells Hotel

Exterior
Desk, iron/ironing board, free WiFi, bed sheets
Exterior
Superior Room, 1 Double Bed
Superior Room, 1 Double Bed

Reviews

7.6 out of 10

Good

Popular amenities

  • Bar
  • 24/7 front desk
  • Pet-friendly
  • Room service
The price is NZ$140
includes taxes & fees
30 Dec - 31 Dec

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Family Room, Multiple Beds (Classic)

Desk, iron/ironing board, free WiFi, bed sheets

Family Room, Multiple Beds (Classic)

Highlights

Heating
Connecting rooms available
LED TV
Private bathroom
Eco-friendly toiletries
Hairdryer
Eco-friendly cleaning supplies
Electric kettle
  • 26 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Privilege, Room, 1 Double Bed

Privilege, Room, 1 Double Bed

Privilege, Room, 1 Double Bed

Highlights

Heating
Connecting rooms available
LED TV
Bathrobes
Hairdryer
Eco-friendly toiletries
Private bathroom
Eco-friendly cleaning supplies
  • 24 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Room, 2 Single Beds

Desk, iron/ironing board, free WiFi, bed sheets

Classic Room, 2 Single Beds

Highlights

Heating
Connecting rooms available
LED TV
Private bathroom
Eco-friendly toiletries
Hairdryer
Eco-friendly cleaning supplies
Electric kettle
  • 21 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Classic Room, 1 Double Bed

Classic Room, 1 Double Bed

Classic Room, 1 Double Bed

Highlights

Heating
Connecting rooms available
LED TV
Private bathroom
Eco-friendly toiletries
Hairdryer
Eco-friendly cleaning supplies
Electric kettle
  • 21 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Double Bed

Superior Room, 1 Double Bed

Superior Room, 1 Double Bed

Highlights

Heating
Connecting rooms available
LED TV
Bathrobes
Hairdryer
Eco-friendly toiletries
Private bathroom
Eco-friendly cleaning supplies
  • 24 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

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About the area

Map
8 Tunbridge Road, Pembury, Royal Tunbridge Wells, England, TN2 4QL

What's nearby

  • Dunorlan Park - 3 min drive
  • Assembly Hall Theater - 4 min drive
  • Pantiles - 5 min drive
  • Bewl Water - 11 min drive
  • Hever Castle and Gardens - 27 min drive

Getting around

  • Maidstone Beltring Station - 9 min drive
  • Gatwick Airport (LGW) - 48 min drive

Restaurants

  • ‪McDonald's - ‬3 min drive
  • ‪The Robin Hood - ‬3 min drive
  • ‪Royal Oak - ‬4 min drive
  • ‪Pierre Loti - ‬5 min drive
  • ‪Costa Coffee - ‬7 min walk

About this property

Mercure Tunbridge Wells Hotel

Upscale hotel near Pantiles
Located close to Dunorlan Park, Mercure Tunbridge Wells Hotel provides a garden, a hair salon and dry cleaning/laundry services. The on-site international cuisine restaurant, The Mallows, offers breakfast, dinner and children's meals. Free in-room WiFi is available to all guests, along with a bar and a 24-hour business centre.
You'll also enjoy perks such as:
  • Buffet breakfast (surcharge), self-parking (surcharge) and express check-out
  • Multilingual staff, a 24-hour front desk and free newspapers
  • 8 meeting rooms, a banquet hall and smoke-free property
  • Guest reviews give top marks for the helpful staff
Room features
All 84 rooms boast comforts such as 24-hour room service, in addition to amenities such as free WiFi. Guest reviews highly rate the cleanliness rooms at the property.
Extra conveniences in all rooms include:
  • LED light bulbs and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and baths or showers
  • LED TVs with digital channels
  • Heating, daily housekeeping and desks

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (GBP 10 per day)

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends; GBP 17.95 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • The Mallows

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre
  • 4,306 square feet of conference space
  • 8 meeting rooms

Outdoors

  • Garden
  • Outdoor furniture
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LED TV with digital channels

Food and drink

  • 24-hour room service

More

  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of GBP 15 per pet, per night
Service animals are welcome, and are exempt from fees
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: from approximately GBP 17.95 per person
  • Self-parking fee: GBP 10 per day
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have any lifts
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Mercure Tunbridge Wells
Mercure Hotel Tunbridge Wells
Mercure Tunbridge Wells
Mercure Tunbridge Wells Hotel
Tunbridge Wells Mercure
Tunbridge Wells Mercure Hotel
Mercure Tunbridge Wells Hotel Pembury
Mercure Tunbridge Wells Pembury, Royal Tunbridge Wells
Ramada Royal Tunbridge Wells
Royal Tunbridge Wells Ramada
Ramada Hotel Tunbridge Wells
Mercure Tunbridge Wells
Mercure Tunbridge Wells Hotel Hotel
Mercure Tunbridge Wells Hotel Royal Tunbridge Wells
Mercure Tunbridge Wells Hotel Hotel Royal Tunbridge Wells

Frequently asked questions

Is Mercure Tunbridge Wells Hotel pet-friendly?

Yes, pets are allowed at this property. There's a fee of GBP 15 per pet, per night. Service animals are exempt from fees.

How much does it cost to stay at Mercure Tunbridge Wells Hotel?

As of 22 Dec 2024, prices found for a 1-night stay for 2 adults at Mercure Tunbridge Wells Hotel on 30 Dec 2024 start from NZ$140.11, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Mercure Tunbridge Wells Hotel?

Self-parking is available for GBP 10 per day.

What time is check-in at Mercure Tunbridge Wells Hotel?

Check-in start time: 3:00 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Mercure Tunbridge Wells Hotel?

Checkout is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Where is Mercure Tunbridge Wells Hotel located?

Situated in Royal Tunbridge Wells, this hotel is 1.5 mi (2.5 km) from Dunorlan Park and 2.9 mi (4.6 km) from Pantiles. Tonbridge Castle and Hop Farm Family Park are also within 6 mi (10 km).

Mercure Tunbridge Wells Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 278 out of 1002 reviews" "
Rating 8 - Good. 396 out of 1002 reviews" "
Rating 6 - Okay. 205 out of 1002 reviews" "
Rating 4 - Poor. 81 out of 1002 reviews" "
Rating 2 - Terrible. 42 out of 1002 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

anthony, TUNBRIDGE WELLS

Shame swimming pool has closed Good size.rooms.
Stayed 1 night in Dec 2024

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Anne

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Staff were amazing, so helpful and efficient
Stayed 3 nights in Dec 2024

8/10 Good

Jerome

Stayed 2 nights in Nov 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful and friendly. The room was exceptionally clean. Thank you susie kimber
Stayed 1 night in Nov 2024

10/10 Excellent

Lauren

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel Decor a little dated for the Christmas area and horrible tamp smell as you walk into the reception. But other wise stay was great clean staff nice to
Stayed 1 night in Nov 2024

8/10 Good

Charlene

Liked: Cleanliness, staff & service
the staff where fabulous
Stayed 1 night in Nov 2024

8/10 Good

Michele

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are spacious, the breakfast and dinner was good and the staff were helpful.
Stayed 1 night in Nov 2024

8/10 Good

Lauren

Business traveller
Liked: Cleanliness, staff & service
The hotel is nice enough, and good value for money given the area. Not in Tunbridge Wells (centre is about a 10-15 minute drive away) but close enough to be convenient. The decor (particualrly the carpets) are outdated, and my room had a slight sewage smell at times. But it was a good place to stay for working purposes.
Stayed 1 night in Nov 2024

10/10 Excellent

JD

Stayed 4 nights in Oct 2024

10/10 Excellent

farooque

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Lovely hotel. Not in Tunbridge wells so need transport. Rooms need upgrading but the staff are lovely and helpful.
Stayed 2 nights in Oct 2024

8/10 Good

jim

Liked: Cleanliness, staff & service
Easy access and parking. The gardens and facility needs some TLC
Stayed 1 night in Sep 2024

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
After a few bathroom teething problems initially which were sorted very quickly, we were generally impressed. The cleanliness of our room was immaculate (Room 123) on a daily basis. Thank you Viv. Staff were friendly, and special mention has to be made of Amanda and Theresa and the breakfast staff. A highly organised efficient team. A slight drawback was having to work around a coach party for meal timings and, possibly, the young lass behind the bar needed an extra pair of hands to help her in the busy period prior to dinner.
Stayed 4 nights in Sep 2024

10/10 Excellent

Nuur

Stayed 1 night in Sep 2024

8/10 Good

DANIELLE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is a little dated and tired looking and the corridors smell musty. The price isn't too bad for what you get. Room was ok but unfortunately we were on the ground floor which faced onto the courtyard, there was a wedding on that night and the guests use the courtyard until 10pm and the function room is opposite so my bedroom was a bit noisy. The bed was fairly comfortable, shower was hot and the bathroom clean. The carpark is a good size but if there is a function on it's much harder to find a space. A good location to drive into Maidstone and surrounding areas. I'd like to give a special mention to Tom who checked us in and the next day he remembered to ask how our first night was and due to the noise from the wedding he gave us 2 free drinks from the bar and complementary breakfast the next day. Tom went above and beyond to make sure we felt valued and looked after, thank you Tom.
Stayed 2 nights in Sep 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakaway
Room, bed and pillows were good. Staff polite. Only one thing i picked up on, the.food hygiene of the staff was poor. Person touched the loaf of bread with bare hands, should of left it in the selophane bag. Another, brought cups, then glasses out carried with fingers inside. The Staphylococcus bacteria could be passed to customers Bacteria could be passed on
Stayed 2 nights in Sep 2024

6/10 Okay

Gordon

Disliked: Amenities, property conditions & facilities
Inconsistent staff - some helpful but others not very friendly. Room was OK but bathroom was basic with a stained bath that was a bit off putting. Not a very convenient location.
Stayed 1 night in Aug 2024

4/10 Poor

Alexander

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
1. Needs to be maintained properly (sockets don't work, sink outflow does not either) 2. Needs a lift for people on first floor.
Stayed 2 nights in Sep 2024

6/10 Okay

Verified traveller

Liked: Cleanliness
Nobody on the reception desk when We arrived. Key card didn't work, had to return to the reception to have problem rectified. Very noisy plumbing in room. However room was clean, bed was comfortable and shower was good.
Stayed 1 night in Sep 2024

2/10 Terrible

Adam

Business traveller
Disliked: Staff & service, room comfort
Not very good
The reception staff were not very helpful with problems at this hotel. I was woken up on the first night at 12:30 by two employees trying to enter a room with a claw hammer and wood chisel. They were hammering the door for around 10-15 minutes before i went out to explain that what they were doing would not gain entry. They then proceeded to hammer the door for a few more minutes before another visitor went out and told them the same thing. When i mentioned this to reception later that day she laughed and said hopefully that wont happen again tonight.
Stayed 3 nights in Sep 2024

10/10 Excellent

Anthony

Stayed 3 nights in Sep 2024

8/10 Good

Ron

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Aug 2024

10/10 Excellent

Tanya

Liked: Property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Hedd

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was only an overnight stay on way to Dover
Stayed 1 night in Aug 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Overnight in Pembury
Firstly, the thing that stood out about the hotel was the friendly and helpful staff - a particular mention for Ben on reception, who was a credit to the hotel. The rooms we booked were spacious and comfortable, but starting to look a little tired. There were a few little niggly things that would be easy to fix (eg a light switch didn't work, the TV remote had no back on the battery compartment and only worked intermittently) that didn't spoil our stay but pointed to the hotel needing a bit of extra time needed to sort out the little things.
Stayed 1 night in Aug 2024